Here are a few things to know when reserving a day use room with HotelsByDay.

About HotelsByDays, Dayrooms and the On-Demand Sharing Economy

What does HotelsByDay offer?

HotelsByDay provides hotel rooms for a block of hours at heavily negotiated rates so that guests can use a room for a few hours to relax, unwind from a layover, nap, work, meet in privacy — essentially leverage the early check-in or late check-out day-room model based on their needs.

Is HotelsByDay a service for booking hotels by the hour?

Our time-bands are predetermined and thus you cannot book a room by the hour. We don’t believe in rushing, which is why our time bands range from three hours up to 12 hours, and at a better value rate than booking by the minute or hour. 

What is a day use room?

A day use room is a room that is available for early morning check-in and late-afternoon, or early evening, check-out. For example, a popular time band on HotelsByDay lasts from 10 a.m. – 6 p.m. 

Why do hotels offer day rooms?

Because it makes sense for everyone! HotelsByDay engineered flexible stays so that hotels can serve new customers and tap into additional revenue via rooms that would otherwise sit empty all day. 


Questions About Booking with HotelsByDay

Should I confirm my booking with the hotel?

Our bookings come manually and are entered into the hotel’s reservation system ONLY on the day of your check-in. All you have to do is to show up with a copy of your reservation, as well as a valid ID & credit card. 

Please note that regardless if you pre-paid for the room or not, the hotel will momentarily charge your credit card for incidentals and will refund the hold within three business days post stay.  

What time can you check in?

Day bookings have a set number of hours during the day. You can check in anytime during the allocated time-band, all the way up to the last hour of your stay.

If you show up after the cut-off time, the hotel reserves the right to refuse you.

Please note that you must strictly respect the check out time. The hotel will charge you extra if you do not check out on time.

How many people can stay in a room?

Two adults are the maximum. Most hotels will consider a 10-year-old child as a full paying guest. Please also note that most hotels ask you to be at least 21 years old to book & check-in without an accompanying adult.

What type of room am I assigned for my day booking?

Generally, day use rooms are ‘run of the house’ — meaning that whatever room is vacant will be assigned to you. However, the hotel reserves the right to assign specific rooms on the website such as a ‘King Room’ or ‘Double Bed.’

Specific room assignments can also be requested at check-in. Make sure to ask the front desk for a room type that you prefer and they will assign it to you if they have the availability.

Hotels have set specific rooms for day stays, so generally you would be assigned what is available. Although you are more than welcome to request anything specific when checking in!


Modifying or Cancelling a Booking with HotelsByDay

What if I want to check in earlier/stay later, can the hotel deny me a room?

Yes, they can. Essentially, a day room is guaranteed for the hours listed, which has been extensively negotiated on your behalf. Any changes to booking times are subject to the hotel’s discretion.

Can I extend my day booking to an overnight stay?

Possibly, but you must request it at the front desk upon your check-in. If the hotel has availability for a night stay, then you will simply be asked to pay for the normal nightly rate. You can stay until the standard check-out time on the next day.

Will the hotel keep my room if I arrive later?

Yes. The hotel is under contract to keep your room until one hour prior to your day room check-out time.

What is the cancellation policy?

You have two options to book with HotelsByDay:

  1. You can “pay at hotel” which grants you a free cancellation up to the same day.  
  2. You can also select a “non-refundable” booking. This means that you’ll need to provide credit card details to book a day room. Once booked, the hotel will not allow us to change the date, cancel, or refund the stay.

Should I modify or cancel my booking through HotelsByDay, or directly with the hotel?

It is always best to modify your reservation on your booking confirmation email. You may also contact our customer service line at +1.917.994.6284. 

I booked the wrong date, can you change the date of my booking?

We ask that you cancel your reservation and book again for the correct date. For non-refundable bookings, please call us at +1.917.994.6284 and we will contact the hotel regarding a possible date change. 

Can I book the same day? 

Yes, HotelsByDay allows same-day bookings. However, please note that hotels will close their inventory for same-day bookings past 1 p.m. their local time. 

Will the hotel recognize the HotelsByDay reservation number?

Only when you show up with a copy of the confirmation. HotelsByDay booking numbers do not match the hotel’s booking numbers.

Day room bookings are new to most hotels, so we ask that you do not call ahead to confirm. But don’t worry, the hotels are prepared to receive customers for HotelsByDay. They are ready for you!

How long does it take for my deposit to be refunded?

Deposits charged on credit cards will usually hold no longer than 48 hours past the check-out time and are not recorded on your monthly statements.


Questions About Payments and Day Rates

Can I pay for my room in cash?

Yes. Upon check-in, let the receptionist know you’d like to pay in cash. Don’t forget that you also need to cover incidentals, which are usually around $100 per booking, depending on the hotel.

Can I use a prepaid debit card?

No. Prepaid cards are not accepted by any hotel, due to security risk. A valid ID and credit card must always be presented at check-in of your day stay booking.

Do day rates fluctuate?

Yes, day room rates change based on the hotel’s availability. Hotels will set a rate on the website that can fluctuate based on demand and season.


Day Room Amenities

Is there parking available via a day booking, and if so, how much is it?

Many hotels do offer a discount on day stay parking versus night stay parking, however, hotel parking accommodations vary. Please check our hotel description for the hotel in question for a list of amenities. 

What else is included in the price of a day room (i.e. Do I have full access to hotel amenities?)

Most hotels provide HotelsByDay guests with all available amenities. However, some hotels may have restrictions to some amenities (e.g. free breakfast) and are subject to each individual property’s choice. Please check with your hotel’s front desk.

 Now that you’re ‘in the know’ – go ahead & book with HotelsByDay

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Yannis Moati

Founder at HotelsByDay
Yannis has a rich background of 15 years in travel, from guiding tours in Europe at a young age, to co-founding an exotic travel agency, and then directing a New York-based global tour operator company. Throughout his professional life, for both his clients and personal travels, Yannis had to always pull strings to get a more personalized hotel check-in or check-out times. Frustration turned to illumination, witnessing first-hand the important customer behavioral shifts of the ‘on-demand’ economy: something could be done in boosting hotel revenues by selling uncommitted inventory by day.

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