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Easy check in process. Hotel and room very well maintained, clean, and comfortable. Excellent customer service at front desk. Shuttle service was on time, convenient, and very efficient.
Gran ubicación, cercana a Polanco, Reforma y la Condesa/Roma. Muy buenas instalaciones y gran atención del personal que estuvo siempre en contacto. La habitación tenía tina y la televisión contaba con sistema para conectarse a apps de streaming. El estacionamiento es limitado de espacio.
Hola Tim, nos alegra saber que disfrutaste de la excelente ubicación, las instalaciones y la atención del personal durante tu estancia. También es fantástico saber que pudiste aprovechar las comodidades de la habitación, como la tina y las opciones de entretenimiento. Agradecemos igualmente tus comentarios sobre el estacionamiento. Con nuestro programa de lealtad, acumulas monedas en cada reserva que puedes canjear por estancias gratuitas. Gracias por elegir HotelsByDay y esperamos darte la bienvenida nuevamente muy pronto.
- Michaela @HBD
My stay at the Comfort Inn JFK Airport just barely met expectations. The room was clean enough not to go played but they definitely were areas of dirt that were missed in the cleaning including substrands of hairs and the bed sheets. Room definitely is in need of a lot a lot of the walls and furniture are scuffed up. Check in was easy and nice, but unfortunately while I was in my room the cleaning staff were cleaning the other rooms in the hallway and we're very loud yelling to each other making jokes and even pulling pranks on each other where they would jump at and scare each other. How'd I know this because I could hear it loud and clear from my room. Overall, I'm thankful that I was able to have a day stay at this hotel during my 10-hour layover, but I would not have been happy to have slept in this hotel overnight.
Hi Jake, we’re so terribly sorry to hear about your experience. While we’re glad the check-in process was smooth and that the hotel was able to provide a place to rest during your long layover, we can certainly appreciate your concerns regarding the room’s cleanliness and condition. We also understand how frustrating it must have been to be disturbed by excessive noise in the hallway when you were trying to relax. Our customer service team has reached out regarding your experience, and we truly appreciate you taking the time to share this detailed feedback. We once again sincerely apologize for the experience.
- Michaela @HBD
The Hilton Garden Inn in Houston was very clean and amenities were great. Restaurant next door. Check in was easy after reception figured out our reservation. Would use hotelsbyday again
We got a day room at the Courtyard by Marriott Central Park in NYC. Had a late flight after returning on a cruise so the 9am-5pm time frame worked perfectly. Was even given a room on the "Elite Level" (whatever this was; we just used the room as a based to park luggage, shower, take a nap and explore the area a bit before heading out to JFK for our flight home.) I would definitely try HotelsbyDay.com again.
Hi Robert, it’s wonderful to hear the day room worked out perfectly for your schedule after returning from your cruise and before your flight home. We’re glad you had a comfortable place to store your luggage, freshen up, relax, and explore the city a bit before heading to JFK. It’s especially great to hear you’d consider using HotelsByDay again in the future. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
Great Service from receptionist and personnel
Hi Jose, it’s wonderful to hear you received such great service from the receptionist and hotel staff during your stay. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
Hotel was perfect, room was perfect for catching up on sleep after an overnight travel itinerary.
Everything about the hotel was nice. The only thing I dislike is the website’s use of cookies to collect data. You can justify that practice however you want, but it’s still wrong.
Hi Anthony, it’s wonderful to hear you enjoyed your stay and found the hotel to be a pleasant experience overall. We also appreciate you taking the time to share your feedback regarding website cookies and data collection. Guest feedback helps us better understand the concerns and preferences of our customers. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
Friendly and easy check in. The room was okay for a few hours but had an odor and visible mold in the bathroom
Check In/Check Out was swift. Conveniently located at NY Penn Station (had to change airports and some time to spare) Room was clean. Would book again…
Hi Bernadette, it’s wonderful to hear the hotel’s convenient location near Penn Station worked so well for your travel plans and that both check-in and check-out were quick and seamless. We’re also glad you found the room clean and comfortable. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
Damp rug smell permeated the room and made it hard to nap. The ild rug smell also made me feel that the rug musy not be clean so i felt i needed to wear my slippers at all times.
Hi Noel, we’re so terribly sorry to hear about your experience. We understand how disappointing it must have been to encounter a damp carpet odor in the room, especially when you were hoping to rest during your stay. We can also appreciate your concerns regarding the cleanliness of the carpet and thank you for taking the time to share this feedback with us. Our customer service team has reached out regarding your experience, and we sincerely apologize that your stay did not meet expectations.
- Michaela @HBD
Great service, convenient lication, comfortable bed
Check in was seamless and receptionist was super efficient. It definitely impacted my experience and would absolutely be inclined to book again!
Very clean and efficient room. Very nice staff. We had a 5 + hour layover at Frankfurt airport. The day-use room allowed us showers and a nap in a comfortable bed. Only suggestion would be better and more signage in the airport to make it easier to find you.