The staff and venue were not very accommodating, with our flight arriving early (5.30am) a...
The staff and venue were not very accommodating, with our flight arriving early (5.30am) and the hotel not allowing us to check in until 9am, as per original booking time. I understand the booked time is 9am, however in every other country we have visited, early checkins have been allowed if the room was free, without having to pay extra. This is just common decency - the room isn't being used anyway. The lobby has nothing there really, so not much to wait in. They also don't have anywhere to safely secure your baggage until you can check in. Talking with the gentleman at reception, he discussed options about paying extra to check in early, however would only charge per hour, so if it was 30 mins early, he would charge an hour. Apparently this is to avoid argument, although this seemed to only create one He then continued to say because it benefits the hotel. Clearly this place is only trying to benefit themselves and have no customer service. Would not recommend, nor stay here again.
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