What our Guests Say

Thwy were nice as usual but had issues checking in but they were helpful and got me in a room since shiwed paid but they couldnt get it to work in system. But they are nice and friendly and room was great

Always great easy booking ,great service,

It was Ok but there just one dedicated shuttle bus (I wish we knew we would a grabbed taxi). It was different frequent shared shuttle years ago. Not much flexibility to shift hours to exactly when we actually needed our layover. Pool area lacked umbrellas or shade combined with selfishness of guests who hogged all the shady spots with belongings at mid day for when they wanted to come back. It is not possible to contact many of these hotels anymore for specifics anymore. I'm glad I found the Hotels By Day - will use it again.

The hotel was beautiful with wonderful amenities, however, we booked the hotel because we thought it had said check out was 5pm but when we got there the girl at the desk said it was 4 because the reservation stayed checkout was “before 5pm.” So she called her supervisor and said we could stay until 4:30 at the latest. That was fine. But we started getting multiple phone calls reminding us of the checkout time and making sure we knew to be out on time. We left the hotel and got to the airport and I had missed 2 calls from the hotel making sure we checked out along with an email stating we must check out by 4:30 and we must go down to the front desk to check out. I called immediately and they said no problem but it was pretty disruptive and annoying how often they were calling about checking out. Other than that the stay was great.

Very easy to get to, room was clean, service was great. Our cruise arrived early and we had a much later flight so having a room was perfect. Free shuttle to the airport was a nice perk.

When I arrived they didn’t find my reservation and were going to charge me again, I had to wait for about 45 mins for them to find it and validate the payment I made more than one month ago. Hotel room was fine but internet connection was very unstable and stopped working so I had to use my phone hotspot. Menu for room service was not available and when I ask for it they never delivered

Tenia muchas construction sobre nuetro nivel y gente q gritaba y el baño estaba lleno de oxido sobre el metal

The space of the room was excellent and it was very clean. The decor was perfect for the setting. Especially like the lighting. Would definitely come here again

Perfecto para el propósito, cita médica

Clean comfortable room at excellent value. The combination is really a 5-star experience, but I gave it 4 stars because there are some expectation tradeoffs that naturally come with value.

I had a smooth check-in from the outset with the staff being totally professional and friendly. The room was great to have full use of while undertaking my online Professional Development training before needing to head to Paddington Station to catch a train later that day. Will definitely use again.

We needed somewhere to go for 10hrs waiting for our late night flight. We purchased the Pool Pass, we were welcomed by lovely staff, they couldn't be more helpful. The Hotel is beautiful, the facilities we used were great, lovely pool area, hot tub, sauna, fresh towels and a nice shower to end our stay before getting our long haul flight. We also purchased a couple of last minute gifts at the Gift Shop, nice selection of souvenirs/gifts Thank you very much

The hotel did not have our reservation so we had to wait about an hour to figure out rebooking. The room was dirty. The bed had an huge divot in the center. Our key cards stopped working a couple times. And there was no pool

Good room and comfortable Very poor and weak shower Pool out of use and not informed in advance No sun loungers at sister hotel next door

AC not working. Otherwise everything else was good.