Sleep Inn Oakbrook Terrace

Desk staff was kind, room was clean and process was easy.

completely defeats the purpose of a day-use room We booked a day-use room specifically from 7:00 AM to 1:00 PM because we had just arrived in Chicago after a very difficult night of travel and flight disruptions. We had another long-haul flight later that afternoon, so the entire purpose of booking this room was very simple: to sleep for a few hours, take a shower, and recover before going back to the airport. Unfortunately, the hotel managed to make even that impossible. When we arrived early in the morning, we had to wait approximately 30 minutes before anyone even appeared at the front desk to assist us. Once we finally got into the room and tried to sleep, things became even worse. The hotel called our room twice, waking us up because, apparently, they could not find or properly verify our reservation in their system — despite the fact that we had already checked in and had been given the room. As if that were not enough, housekeeping entered our room twice while we were resting. So during the few precious hours we had specifically paid for in order to sleep, we were repeatedly disturbed by phone calls and housekeeping because of the hotel’s own internal communication and reservation issues. For a regular overnight stay this would already be unacceptable. For a day-use reservation whose main purpose is to allow exhausted travelers to rest between flights, it is absolutely ridiculous. We paid for a quiet room and a few hours of uninterrupted rest. Instead, we spent part of our limited time waiting for reception and then had our sleep interrupted four separate times. Very poor organization, terrible communication between reception and housekeeping, and a deeply disappointing experience. I would absolutely not recommend this hotel for travelers looking for a day-use room or a place to rest during a long layover.

Pleasant stay, they allowed us to checkout leave and eat breakfast. There was just some hesitation in allotting us the room initially.

This was my second time at the location because my first time was great, this time I was given room 214 and when I went it was occupied and went back to the counter, I was given room 314 and someone walked in on me and my partner.. No privacy someone can just walk in on you just because they be giving rooms that are being used.

Hotel was immaculate! Staff very friendly. It was a great experience! Good breakfast! Definitely will come back!