Ce que disent nos clients
Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com
The check in was a little slow. The room was perfect and was everything we needed. The main issue was with the shuttle bus to the airport which was supposed to run every 20 minutes but we were kept waiting for 40 along with some airline crew as there was only 1 driver available.
Hey David,
Sorry about the slow check-in and the wait for the shuttle. We understand how frustrating that must have been. Shuttle schedules and staffing are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
I was given a no-show when I did show up on time and the staff was incredibly rude and cancelled my room by the time I showed up. It also costed me an expensive cab ride and had to call another one.
Hi RS,
I’m really sorry to hear about this and completely understand why this left such a negative impression. We know how frustrating that must have been, especially with the added inconvenience of transportation.
Please know that on-site staff are managed by the hotel, and we’ll be sure to share your feedback with them so they’re aware of what happened and how it impacted your visit.
We appreciate you taking the time to share this experience, and thank you for choosing HotelsByDay.
- Jenn
The reception was quick and helpful. The rooms were clean and efficient.
Hey Mark,
So glad to hear your experience was smooth, and that's exactly what we hope for. And if you haven't joined our MasterKey loyalty program yet, it's worth checking out. You can earn up to 5.5% back in Coins for every booking you complete, and use those Coins for future stays.
Again, thanks so much for choosing HotelsByDay for your daycation. Hope to have you back again soon.
- Jenn
A great way to have a space to work, nap, and exercise while traveling. It was perfect.
Hey Jennifer,
I'm really glad to hear this and that it was exactly what you needed.
And if you’re not in our MasterKey program yet, it’s a nice bonus to have. You can earn up to 5.5% back in Coins with every booking and use them toward future stays.
Appreciate you for taking the time to leave a review, and for choosing HotelsByDay.
- Jenn
Booking was very easy. The reception staff were very helpful. The hotel was great. I will definitely stay there again in Waikiki.
Hi Michelle,
I'm so glad to hear the booking was easy and that the team at reception took good care of you. Sounds like your stay was just what you were hoping for, which is always great to hear.
And if you’re not part of our MasterKey program yet, it’s a nice way to get a little extra value. You can earn up to 5.5% back in Coins with each booking and use them toward future stays.
Thanks so much for choosing HotelsByDay. Hope to have you again soon.
- Jenn
Booking was very easy. The hotel was clean and tidy, perfect for storing luggage after a cruise and before the return flight.
Hey Peter,
That's really great to hear! That window between a cruise and heading to the airport can be such a juggling act, so I'm happy it worked out smoothly for you.
If you're not already in our MasterKey loyalty program, it's a nice little perk to have. You earn Coins up to 5.5% back for every completed booking, and you can use them toward future stays.
Thanks for sharing your experience with us and for choosing HotelsByDay.
- Jenn
We stayed in a beautiful, modern, quiet, and clean suite. We were delighted and felt very welcome. Thank you!
Hey MP,
It sounds like the suite really hit all the right notes for your stay, and that's exactly the kind of experience we love hearing about!
And if you haven’t joined our MasterKey program yet, it might be worth a peek. You earn up to 5.5% back in Coins with every booking, and you can save them up for future stays.
Thanks for sharing your experience with us, and for choosing HotelsByDay.
- Jenn
Expected the worse, but it turned out to be fine, especially for the cost.
Hi Mark,
So happy to hear it turned out better than you expected! Appreciate you sharing your experience with us.
By the way, if you haven’t checked out our MasterKey program yet, it’s a simple way to get a little extra back. You earn up to 5.5% in Coins for every completed booking, and you can use them toward future stays whenever you want.
Thanks for choosing HotelsByDay.
- Jenn
I booked a room for the day to celebrate my mother's birthday. It's cold here in December and we thought the perfect way to warm up would be the hot tub and sauna. Plus this hotel has a game room we could use. The actual hotel room was fine. Just about every game in the game room had something missing or wrong with it. The hot tub was blocked off with a sign, out of order. The hotel front desk was less than helpful, we never even found the sauna, which was not near the pool or hot tub. Poor signage in the hotel. The parking ramp was under construction, instructing hotel guests use the top floor, which is uncovered and unplowed. I would not stay here again.
Hi Christina,
I'm really sorry it didn't turn out the way you were hoping for your mom's birthday celebration. I understand how disappointing it must have been to arrive expecting certain amenities and find that those experiences didn't come together.
Please know that amenities, signage, and parking conditions are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
2nd stay here this year. Day room & pool use while waiting for a late flight, after a cruise. Great property. Starbucks should post opening hours, as it closed quite early. Staff great, pool great, rooms great. And complimentary airport shuttle staff amazing too. Worth the extra money. Thank you.
Hi Gail,
So nice to hear you booked another stay through HotelsByDay this year. I'm glad the room, staff, and airport shuttle all made the day feel worth it.
If you’re not already part of our MasterKey loyalty program, it’s a great way to get more value from each booking. You can earn up to 5.5% back in Coins for every stay you complete and use them toward future day stays.
Thanks again for choosing HotelsByDay, and we hope we can help with another booking soon.
- Jenn
Everything went smoothly. Was much needed to avoid a long layover at JFK airport. Served the purpose. Ana, at the front desk was extremely helpful.
Hi OA,
I’m really glad to hear everything went smoothly and that the day stay helped with your layover at JFK. It’s also great to know Ana at the front desk was so helpful. We’ll be sure to pass that along to the hotel.
And if you’re not already part of our MasterKey loyalty program, it’s a great way to get more out of each booking. You can earn up to 5.5% back in Coins for every stay you complete and use them toward future day stays.
Thanks for choosing HotelsByDay, and we hope we can help again on your next trip.
- Jenn
