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Booking Policy HotelsByDay

General Booking Policy

  • All bookings with HotelsByDay are for check-in and check-out on the same day.
  • Check-out times are fixed. Late departures are subject to extra fees, at the discretion of the property.
  • You can check-in anytime during the allocated time-band, all the way up to the last hour of your stay or the property reserves the right to refuse you.
  • Room assignments are made at check-in. Ask Front Desk for your desired room
  • You must be of legal adult age to book, or have a notarized parental consent. It is the property’s choice to honor the booking if you do not meet requirements.
  • Name on the booking, along with matching governmental issued photo ID & credit card required at check-in.
  • Frequent Travel Club points, Hilton Honors, or Brand Loyalty points do not apply to any HotelsByDay bookings. But signing up to our #Masterkey Loyalty Club allows you to accumulate points towards a free stay. To sign up, click on the 'Sign-in' button at the top of the homepage.
  • A temporary hold for incidentals is charged on your credit card at check-in. The hold gets removed 5-7 days post check-out.
  • Some properties reserve the right to charge an 'Amenities fee’ — includes use of Wi-Fi & other amenities. Please verify upon check-in.

Book Now, Pay Later

  • All payments are made at the property. Some properties accept cash payments, please inquire at check-in. Gift cards are never accepted.
  • Cancellations for "Book now, Pay Later" bookings are free of charge, and can be cancelled anytime by clicking on the following link: Cancel My Reservation
  • Cancellations can only be processed via the link above—not by phone, chat, nor email.
  • If you do not show up multiple times, a hotel may prevent you from booking in the future. Please be courteous and use the cancellation link if you foresee that you will not make it.

Pay Now & All Credit Card Enabled Rates

  • Most credit card enabled bookings can be cancelled 25 hours prior to check-in and are fully refundable to you credit card or if you prefer, in loyalty points.
  • Randomly and due to limited inventory, other credit card enabled rates are non-refundable & non-transferable. These rates will be clearly listed on multiple pages prior to your booking.
  • Cancelation within 25 hours prior to check-in are final and cannot be refunded.
  • Cancelation must be made via email confirmation, online or within the app. No cancellations over the phone are deemed valid.
  • Should your card decline or be invalid, the property reserves the right to assign the room to someone else.