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Booking Policy | HotelsByDay

General Booking Policy

  • All bookings with HotelsByDay are for check-in and check-out on the same day.
  • Check-out times are fixed. All late departures are subject to extra fees, at the discretion of the hotel.
  • You can check-in anytime during the allocated time-band, all the way up to the last hour of your stay. If you show up after the cut-off time, the hotel reserves the right to refuse you.
  • Room assignments are made at check-in.
  • All rooms are guaranteed to accommodate two guests. Extra guests are allowed at the discretion of the hotel.
  • You should be 21 or over to book. It is the hotel’s choice to honor the booking if you do not meet age requirements.
  • Matching name on the booking, along with matching governmental issued photo ID & credit card required at check-in.
  • Some hotel partners require credit cards at the time of booking and others do not. You will see a symbol on the booking page denoting if a credit card is required or not.
  • Frequent Travel Club points, or Hotel Brand Loyalty points will not apply to any HotelsByDay booking. However signing up to HotelsByDay Loyalty club #Masterkey will allow you to accumulate points towards a free stay. To sign up, click on the 'Sign-in' button at the top of the webpage.
  • A temporary hold for incidentals is charged on your credit card upon check-in. The hold gets removed 5-7 days post check-out.
  • Some hotels reserve the right to charge a 'Resort fee’ — includes use of Wi-Fi & other amenities. Please verify upon check-in.
  • Please be aware that during COVID-19, most hotels will limit usage of their amenities & extra services. Please plan accordingly.

Pay at Hotel Bookings

  • All payments are made at check-in or check-out at the hotel, depending on their policy. Some hotels accept cash payments, please inquire at check-in. Gift cards are not accepted.
  • Cancellations for 'pay at hotel' bookings are free of charge up to 24 hours prior to check-in by clicking on the following link: Cancel My Reservation
  • Cancellations can only be processed via the link above—not by phone or email.
  • If you do not appear for your reservation, a hotel may prevent you from booking in the future. Please always cancel your reservation via the cancellation link if you foresee that you cannot make it.

Non-Refundable Bookings

  • Non-refundable bookings will be charged immediately following your booking on HotelsByDay.
  • Should your card decline or be invalid, the hotel reserves the right to assign the room to someone else.
  • Non-Refundable bookings cancelled 25 hours prior to check-in can be traded for HotelsByDay credit.
  • Any cancelation within 25 hours prior to check-in is final and cannot be refunded.
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