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Booking Policy | HotelsByDay

General Booking Policy

  • All bookings with HotelsByDay are for check-in and check-out on the same day.
  • Check-out times are fixed. Late departures are subject to extra fees, at the discretion of the property.
  • You can check-in anytime during the allocated time-band, all the way up to the last hour of your stay or the property reserves the right to refuse you.
  • Room assignments are made at check-in. Ask Front Desk for your desired room
  • You must be of legal adult age to book, or have a notarized parental consent. It is the property’s choice to honor the booking if you do not meet requirements.
  • Name on the booking, along with matching governmental issued photo ID & credit card required at check-in.
  • Frequent Travel Club points, Hilton Honors, or Brand Loyalty points do not apply to any HotelsByDay bookings. But signing up to our #Masterkey Loyalty Club allows you to accumulate points towards a free stay. To sign up, click on the 'Sign-in' button at the top of the homepage.
  • A temporary hold for incidentals is charged on your credit card at check-in. The hold gets removed 5-7 days post check-out.
  • Some properties reserve the right to charge an 'Amenities fee’ — includes use of Wi-Fi & other amenities. Please verify upon check-in.

Book Now, Pay at Property Bookings

  • All payments are made at check-in or check-out at the property, depending on their policy. Some properties accept cash payments, please inquire at check-in. Gift cards are never accepted.
  • Cancellations for 'Book now, Pay at Property' bookings are free of charge for canceling anytime by clicking on the following link: Cancel My Reservation
  • Cancellations can only be processed via the link above—not by phone or email.
  • If you do not appear for your reservation, a hotel may prevent you from booking in the future. Please always cancel your reservation via the cancellation link if you foresee that you cannot make it.

Book Now with Credit Card, and/or Non-Refundable Bookings

  • 'Book Now with Card' bookings will be charged at the property, upon check-in.
  • 'Book Now with Card' bookings cancelled 25 hours prior to check-in will not be charged by the Hotel nor HotelsByDay.
  • Any cancelation within 25 hours prior to check-in is final and cannot be refunded.
  • 'Non-refundable' bookings will be charged immediately following your booking on HotelsByDay.
  • 'Non-Refundable' bookings cancelled 25 hours prior to check-in can be traded for HotelsByDay credit.
  • Any cancelation within 25 hours prior to check-in is final and cannot be refunded.
  • Should your card decline or be invalid, the property reserves the right to assign the room to someone else.
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