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Booking Policy | HotelsByDay

General Booking Policy

  • All bookings with HotelsByDay are for check-in and check-out on the same day.
  • Check-out times are fixed. Late departures are subject to extra fees, at the discretion of the property.
  • You can check-in anytime during the allocated time-band, all the way up to the last hour of your stay or the property reserves the right to refuse you.
  • Room assignments are made at check-in. Ask Front Desk for your desired room
  • You must be of legal adult age to book, or have a notarized parental consent. It is the property’s choice to honor the booking if you do not meet requirements.
  • Name on the booking, along with matching governmental issued photo ID & credit card required at check-in.
  • Frequent Travel Club points, Hilton Honors, or Brand Loyalty points do not apply to any HotelsByDay bookings. But signing up to our #Masterkey Loyalty Club allows you to accumulate points towards a free stay. To sign up, click on the 'Sign-in' button at the top of the homepage.
  • A temporary hold for incidentals is charged on your credit card at check-in. The hold gets removed 5-7 days post check-out.
  • Some properties reserve the right to charge an 'Amenities fee’ — includes use of Wi-Fi & other amenities. Please verify upon check-in.

"Book Now, Pay at Property Bookings"

  • All payments are made at the property. Some properties accept cash payments, please inquire at check-in. Gift cards are never accepted.
  • Cancellations for "Book now, Pay at Property" bookings are free of charge, and can be cancelled anytime by clicking on the following link: Cancel My Reservation
  • Cancellations can only be processed via the link above—not by phone, chat, nor email.
  • If you do not show up multiple times, a hotel may prevent you from booking in the future. Please be courteous and use the cancellation link if you foresee that you will not make it.

"Book Now with Credit Card" & "Limited, Non-Refundable Bookings"

  • "Book Now with Card" bookings cancelled 25 hours prior to check-in will be refunded in cash or loyalty points (choice is yours).
  • Any cancelation within 25 hours prior to check-in is final and cannot be refunded.
  • "Limited, Non-refundable" bookings will be charged immediately upon booking and due to limited inventory, cannot be refunded nor transferred to a different date.
  • 'Non-Refundable' bookings cancelled 25 hours prior to check-in can be traded for HotelsByDay credit.
  • Should your card decline or be invalid, the property reserves the right to assign the room to someone else.
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