All bookings with HotelsByDay are for check-in and check-out on the same day.
Check-out times are fixed. All late departures are subject to extra fees, at the discretion of the hotel.
You can check-in anytime during the allocated time-band, all the way up to the last hour of your stay. If you show up after the cut-off time, the hotel reserves the right to refuse you.
Room assignments are made at check-in.
All rooms are guaranteed to accommodate two guests. Extra guests are allowed at the discretion of the hotel.
You should be 21 or over to book. It is the hotel’s choice to honor the booking if you do not meet age requirements.
Matching name on the booking, along with matching governmental issued photo ID & credit card required at check-in.
Some hotel partners require credit cards at the time of booking and others do not. You will see a symbol on the booking page denoting if a credit card is required or not.
Frequent Travel Club points, or Hotel Brand Loyalty points will not apply to any HotelsByDay booking. However signing up to HotelsByDay Loyalty club #Masterkey will allow you to accumulate points towards a free stay. To sign up, click on the 'Sign-in' button at the top of the webpage.
A temporary hold for incidentals is charged on your credit card upon check-in. The hold gets removed 5-7 days post check-out.
Some hotels reserve the right to charge a 'Resort fee’ — includes use of Wi-Fi & other amenities. Please verify upon check-in.
Please be aware that during COVID-19, most hotels will limit usage of their amenities & extra services. Please plan accordingly.
Pay at Hotel Bookings
All payments are made at check-in or check-out at the hotel, depending on their policy. Some hotels accept cash payments, please inquire at check-in. Gift cards are not accepted.
Cancellations for 'pay at hotel' bookings are free of charge up to 24 hours prior to check-in by clicking on the following link: Cancel My Reservation
Cancellations can only be processed via the link above—not by phone or email.
If you do not appear for your reservation, a hotel may prevent you from booking in the future. Please always cancel your reservation via the cancellation link if you foresee that you cannot make it.
Non-refundable bookings will be charged immediately following your booking on HotelsByDay.
Should your card decline or be invalid, the hotel reserves the right to assign the room to someone else.
Non-Refundable bookings cancelled 25 hours prior to check-in can be traded for HotelsByDay credit.
Any cancelation within 25 hours prior to check-in is final and cannot be refunded.