The booking process through you was excellent. However, on arrival at the Dilly, they had ...
The booking process through you was excellent. However, on arrival at the Dilly, they had no record of my booking! Fortunately, I was able to show them the confirmation email from you, and they made a new reservation for the day. This was a huge relief but could have been a disaster if my booking was lost or never made. The feature to show the booking details, including the email addresses you had sent the booking to, was therefore vital. Knowing that I could even contact you if they refused my booking, was even more assuring. I would not book again without these two features. When we finally got to our room, the door card didn't work but this was probably just one of those things. The day was wonderful and a brilliant way to spend my special anniversary treat with my wife.
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