I had expected better from this hotel but there were so many hiccups during our stay. Firs...
I had expected better from this hotel but there were so many hiccups during our stay. First, they assigned us to a room that was dirty and not cleaned. So we had to go down and get our room switched. Secondly, we went to lunch at the restaurant, and when we came back up to the restaurant, our key card was no longer working because it had reset itself. Thirdly, our check-out time is 5PM and the booking reflects this, but when 4:30PM rolled around, housekeeping staff knocked on our door and asked when we're checking out and if we were extending our stay; it was so disruptive and annoying. Lastly, I had paid in full for this stay on HotelsbyDay, but the person checking me in charged an almost $400 charge on my credit card without explaining to me what the charge is for. I was unaware of this until I saw my credit card statement. I was then later told that she incorrectly charged me for the room, not seeing that it was already paid in full. Overall, this hotel fell below expectations and I was so disappointed.
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