The room was very nice, spacious, and comfortable. Unfortunately, the overall experience w...
The room was very nice, spacious, and comfortable. Unfortunately, the overall experience was disappointing. Check-in was 45 minutes late, and the staff member handling it was quite impolite. We had booked the room specifically to rest during a short layover, so this was particularly inconvenient. We also found long black hairs on the bed. While we were trying to sleep, housekeeping repeatedly knocked very loudly on our door and shouted “check-out, check-out,” even though we had only checked in about an hour earlier and still had several hours before our scheduled check-out. We explained this to them, but about an hour later, they came back and did the exact same thing again. We mentioned the issue at check-out, but nothing was done beyond an apology. Nice room, but the service, cleanliness, and communication need improvement.
Mostrar más