I was going to leave 1 star because of the initial front desk person who had no clue what ...
I was going to leave 1 star because of the initial front desk person who had no clue what HotelsByDay was and said they do accept check ins until 3 p.m. When I showed him my confirmation & explained for the 3rd time that we had a day reservation, he said to sit and wait. We went to the "coffee shop" to have breakfast, paid $15 each and were met with empty food containers, stale croissants and an empty Coffee Mate container (no other options). I asked if this was what we paid over $30 for (incl tax)?! Finally the ladies in this area went in the back and bought out eggs, potatoes and what looked like little hot dogs. At this point, we were ready to cancel and leave the hotel but the front desk rep (different person) found us a room and let us check in "early" (we had a CONFIRMATION for 8 a.m. and were told they had no rooms, then they found a room and she was going to let us check in early even though she wasn't supposed to do that - it was past 8:15 a.m. at this point. Price I was charged was also a couple of dollars more than what the site had.) At this point I just wanted a room with a shower and a bed. I have used other hotels on this site and never had these issues.
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