June 2026
We booked a day room at EB Hotel Miami after disembarking from a five-day cruise while waiting for our evening flight. Upon check-in, we were informed that the water had been shut off for routine maintenance and that our reservation would be canceled as a result. Having already spent $90 on an Uber from PortMiami, we decided to keep the room rather than arrange additional transportation and spend seven hours at the airport. The staff placed us on the second floor, where we were told the water was still functioning and would likely be restored within a few hours. As a courtesy, we were also given two complimentary drink vouchers. The room itself was clean and spacious. Unfortunately, the water never returned during our stay. We were still able to order room service, which was decent, though somewhat expensive, and we appreciated the complimentary airport shuttle. While the staff did their best to accommodate us, the lack of running water significantly impacted our experience. Given the circumstances, we would not choose to stay here again.
June 2026
My stay was amazing. The pool and amenities were fabulous! I will definitely book this again in the future.
June 2026
The staff are pretty friendly and helpful. The room was clean enough but was freaking hot and took too long for the AC working properly and refreshing the room.
The staff were confused at communicating with each other about the day use booking - I got 2 door knocks and they were yelling and talking so loud on the hallway during the day (probably cleaning up other rooms). I really thought I could have an earlier check-in because I got there at 7:30, but the receptionist said we would have to wait until 9am, we just wanted a room to rest before the next flight.
June 2026
We booked this hotel using hotels by day. The Element was clean, the room was spacious and smelled good. The staff were pleasant and hospitable. We arrived earlier than our check-in time and was able to rest in the lobby. They even offered us breakfast from their buffet until our room was ready. This was the perfect place to rest and relax after our cruise and before our evening flight. We will stay there again.
June 2026
The room was clean, quiet, easily accessible, and comfy. Check in with Michael was pleasant and kind. He made everything easy and was very empathetic about our family situation. We were able to rest, shower, and order delivery food.
We will stay again. Thank you!
June 2026
As always its wonderful experience my stay I booked almost every week for me, my colleagues etc overall experience is amazing, just to remind as always tissue and basic grooming kit sleepers every time need to remind but over all it's amazing property.
June 2026
As always its wonderful experience my stay I booked almost every week for me, my colleagues etc overall experience is amazing, just to remind as always tissue and basic grooming kit sleepers every time need to remind but over all it's amazing property.
June 2026
Never got the damage deposit refunded. Never going here again
June 2026
Property was average at best. Front desk clerk could not use the computer and insisted that I call my bank because all my credit cards were declining (with an 840 credit score). Meanwhile she just didn’t know how to use the system and almost denied my booking. She was offensive and incompetent.
June 2026
I learned about Hotels by day a few years ago in an episode of Shark Tank. We travel to Williamsburg a few times a year to enjoy the town and Busch Gardens. I’m so happy that Wyndham Garden is a part of it now! We bring our pet with us everywhere we go, and our daycation was relaxing and very comfortable to skip on the 90F degree weather. We will definitely be back.
Response from hotel
June 13, 2026
Thank you for your wonderful review! We are delighted to hear that you enjoyed your daycation with us and that our participation in Hotels by Day helped make your visit to Williamsburg even more enjoyable. It's especially great to know that you and your pet were able to relax comfortably and escape the summer heat. We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay the next time you're in town. Safe travels, and we can't wait to see you again!
June 2026
The good thing about the hotel is you can't really hear the airplane noise in this location. The room was clean enough. But the staff were really bad at communicating with each other about the day use booking -- I got 2 door knocks and a phone call from the front desk before I was supposed to check out asking why I hadn't left yet. Heavy footfall from the room above would literally shake the bed, making it hard to sleep, so I'd only recommend the top floor. Also, the shuttle had a mixup too so it flew past me the first time -- had to wait 40 minutes after I called before finally getting it. Some staff are pretty unfriendly.
June 2026
My hubby and I celebrated our 26th anniversary. The customer service was excellent. The pool was nice and warm. Breakfast was really yummy. Will definitely stay there again.
Response from HotelsByDay
June 12, 2026
June 2026
Response from HotelsByDay
June 12, 2026
Hi there, it’s wonderful to hear you had another great stay with us. We truly appreciate your continued support and are delighted the experience was once again a positive one. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
June 2026
Excellent service by the staff very helpful and a lovely hotel
Response from HotelsByDay
June 12, 2026
Hi Jane, it’s wonderful to hear you enjoyed such excellent service during your stay. We’re delighted the staff were so helpful and that you found the hotel lovely. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
June 2026
Room clean and the right size. Very good location. Parking is extra in a nearby car park. Staff isn't great, overall medium experience.
Response from HotelsByDay
June 12, 2026
Hi Daniele, thank you for taking the time to share your feedback. We’re glad to hear you found the room clean, comfortable, and well-sized for your stay, and that the location worked well for your visit. We’re sorry to hear that some aspects of the experience fell short of expectations, particularly regarding the service. We appreciate your honest feedback as it helps us better understand our guests' experiences. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
