What our Guests Say

Fairly easy to book, check-in, and get setup. Would like to have digital key working though.

I wanted to spend a day in NYC and have a hotel to take a bath and get some rest in a central location near Penn station. It was perfect for that purpose!

What a wonderful stay at EB Hotel Miami. The staff were among the nicest of any hotel I have ever stayed at! It was a beautiful place and great location between airport and cruise terminal!

I had one of the worst hotel booking experiences I’ve ever had. I booked a day stay through HotelByDay for July 18 at Sonesta Select Boston Foxborough Mansfield. I drove more than three hours to the hotel, only to be told upon arrival that there were no rooms available. After spending that much time on the road, it was incredibly frustrating and embarrassing to find out my confirmed reservation could not be honored. What made the experience even more disappointing was that no one contacted me beforehand to let me know there was an issue with my reservation. A simple phone call or email would have saved me hours of driving, gas, and unnecessary inconvenience. When I asked why I hadn’t been notified, the front desk clerk was cold, dismissive, and offered no meaningful assistance or solution. There was no empathy for the situation or attempt to make things right. A confirmed reservation should mean that a room is available when you arrive. Unfortunately, that was not my experience. Based on how this situation was handled, I cannot recommend booking through HotelByDay or staying at Sonesta Select Boston Foxborough Mansfield without confirming directly with the hotel beforehand.

It was seamless check-in, customer service was friendly and the room was clean and cool. No complaints or suggestions!

They immediately told us we’d be in the sub cellar, not mentioning that those rooms are right by the laundry room and where the staff eat in front of your room. Not to mention the leak that was going on there. There are boxes and towels strewn across the floor, all things you have to walk past to get to your room. The room is dark with fluorescent hospital lighting as a main source of light. The towels look like they’re from someone’s grandmother’s house, dingy and flaccid. The tv at one point froze and stopped working altogether. Only bright side was that the room appeared clean. But honestly we were scared to even put our clothes on the bed ifykyk. Odd experience because I had been here before a few years ago and they never put us in the sub cellar….should have said forget it as soon as he said that. Learned my lesson though. Never again.

I arrived a little after 7:00 and the room was not ready until a little after 9:00 The hotel took prepayment from me the day before and the night when it had maximum occupancy and booking rooms at 7:00 a.m. when your housekeeping staff doesn't start till 8:00 a.m. so recipe for disaster. I basically paid $100 for a little under 3 hours over room.

Me and photographer came to this hotel to book a room for a photoshoot. Receptionist helped us to book it the same day and got a good room upstairs and our photoshoot went perfect. The shadows and light worked on us. I also find the room perfect for romantic! Thank you!

The process for booking was straight-forward, cost to value ratio was high, check-in was easy, and room met all the needs for a long layover before an International flight.

Quick check in friendly staff and clean and quite room

We have used this hotel on a number of occasions and unfortunately this was the worst one. The room had 2 beds, 1 single and 1 small double. Also there was no fridge and no water available, until we ordered room service. Especially on hot days this should have been in the room already. Also we ordered room service and the crispy squid was overdone and not nice at all. Very different to the last time. We was quite disappointed this time around.

Hotel booking was easy, the location was great for what I needed and the room was large, clean and well appointed. Would definitely book a day room or even a night here again.

Facility was excellent, and allowed safe, quiet, comfortable respite during several hour wait for a Red-Eye flight.

Excellent room, excellent service and customer care from the reception team. Great shuttle bus service to the airport. Hotel is in a brilliant location for what we needed for our day layover. Thank you!