What our Guests Say

I am not primarily seeking compensation. What I would like is a clear explanation and a sincere apology for what happened. I booked this day-use room specifically so that I could rest and shower before my late-night international flight. I arrived at approximately 1:30 PM, went out during the afternoon, and returned to the hotel at around 5:00 PM. After I returned and showered, housekeeping knocked on my door asking to clean the room. Then, shortly before 8:00 PM, housekeeping came to my door again. At approximately 8:05 PM, the front desk called and told me that the housekeeping staff was waiting outside and asked us to hurry and leave the room. This was particularly upsetting because my confirmed check-out time was 9:00 PM. I was asleep when the front desk called, and I was startled awake. I genuinely believed that we were being required to leave, so we hurriedly packed all of our luggage and left for the airport. Only afterward, when I showed the front desk my reservation confirmation, did they acknowledge that my check-out time was actually 9:00 PM and tell me that I could return to the room. By then, however, everything had already been packed and we were leaving. I would like to understand why this happened and why the hotel repeatedly attempted to clean the room and have us leave before our confirmed check-out time. More importantly, I would appreciate a sincere apology and assurance that this issue will be addressed so that other HotelsByDay guests do not have the same experience.

La habitación no era como en las fotos, no tenía escritorio como supuestamente decía, el internet era malo. El desayuno no estaba bueno y la atención del restaurante tampoco. El baño de la habitación no estaba bien lavado.

The room was not ready at 9:00 as arranged. The room was ready only at 10:00. We waited for an hour after a long trip. We booked for 6 hours, got 5 and charged 6. Next time, I will stayed at the lounges in the airport !

Come to the hotel and my room wasn't ready at 0900hrs, not a problem as 15 mins later I got my key but they did give me a free breakfast. Got to my room and an hour or so into sleeping the fire alarms go off. I then decided to get room service, I couldn't get hold of the restaurant or the bar and then I couldn't get hold of the front desk either. This went round in circles for 3 times. I then get someone finally at the front desk saying the restaurant will call me back. Guess what they didn't. So back around in the circles I went calling up. I finally got the restaurant. Placed my ordered then they want £6 for room services. Wow. I then get a phone call 10 mins later. Hi just want to check your order. Which was nothing like what I asked so had to repeat my order. An hour went past and still nothing. Then we went round in circles on the phone again finally somone picked up. Tey then said order is coming. Still nothing. Then I had a phone all from front desk. Oh we seen your booking out at 1700hrs but we have another person with your surname coming in also. Is this you. Lol. Christ are you serious here. Then finally another call. About my food it's coming and we're sorry. Well sorry isn't good enough. I checked out early as then couldn't sleep anymore. Absolute waste of money when I needed to sleep.

friendly greeting, quiet clean updated room.

We chose this hotel because the day use room time was 9am to 4pm. Upon arrival at the hotel, we were told a room would not be available until 10:30am but we were allowed to eat the free breakfast and the desk staff said we could use the room until 5pm because it was not ready on time. At 4pm there was a loud and rude knock at the room door while we were still sleeping telling us we need to get out of the room so it could be cleaned. Tried to explain there was an agreement to stay until 5pm, but lady would not accept that.

customer service was amazing and the front desk lady was so polite

Because The hotel cancel the booking and I couldn't use it

The room seemed dirty. The bathroom sink was clogged and there was a towel hanging...

Because all we needed was a few hours rest

The receptionist was fantastic. Organised us a room with two beds and let us in early. Our flight arrived at 6:30am. Great layover. Comfortable and convenient and first time using hotelsbyday which was effortless. Highly recommend both the hotel and the booking system

Lovely bathroom, comfortable bed, we had an enjoyable stay.

We showed up at the hotel counter and in a minute had a large room for a nap after a 12 hrs flight. Everything perfect.

Hotel could not find the reservation despite the reservation #.

Check in was quick, room ok, but coffee in the room must have been 2 years old ir something. It was disguting.