What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
The room was ready earlier than promised. It was clean and quiet. We really enjoyed the relaxing pool and places to eat were within a 20 min walk. Great way to spend the time between leaving our cruise ship and boarding our flight.
Hi Lea, it’s wonderful to hear the hotel helped make the time between your cruise and flight so enjoyable. We’re delighted that your room was ready early and that you found it clean, quiet, and comfortable. It’s also great to know you were able to relax by the pool and take advantage of nearby dining options before heading to the airport. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
I enjoyed this short time room with the amenities and the experience of being in my own quiet room, while at the same time, I could concentrate without disturbance on my task in this clean and friendly ambience. Can only recommend the use of such daytime hotel stays if you need to freshen up and get some stuff going. Thanks to HotelsbyDay for this great service from the start to the end.
Hi Alicia, it’s wonderful to hear that your day-use stay provided the quiet, comfortable space you needed to focus and recharge. We’re delighted that you enjoyed the amenities, the clean and welcoming environment, and the flexibility that a daytime hotel stay can offer. It’s especially rewarding to hear that we helped make the experience seamless from start to finish. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD
Exactly what I needed for the day at a hotel. The app was simple, clear, and concise, and I was able to book a room for a few hours in the day right at the airport in LAX. Also, I called to verify, and I had superb customer service. I will book again with Hotels By Day going forward!
Hi Mario, it’s wonderful to hear that HotelsByDay provided exactly what you needed. We’re delighted that you found the booking process simple and straightforward and that our customer service team was able to assist you when you called. It’s especially great to hear that the convenience of a day-use room near LAX made your travel day easier. We appreciate you choosing HotelsByDay.
- Michaela @HBD
Easy to book. Clean comfortable room with free hotel shuttle
Excellent customer service... One of the best and cleaniest hotels in NYC
A majority of the time I stay at this hotel, there is an issue. They can’t find the booking and then say it wasn’t paid for and try charging me. A couple times the room wasn’t ready, there was someone in the room or the room was not clean. This past stay they tried to charge me after I already paid and I had to show them that it was taken out of my bank account and the fire sprinkler in the room was covered with a piece of plastic. Plus the woman at the desk wasn’t friendly and I got nasty looks from a man that worked there. I’m considering not booking there anymore
Hi Cherie, we’re so terribly sorry to hear about your experience. We can certainly appreciate how frustrating it must be to repeatedly encounter issues with your reservation, room readiness, and check-in process, particularly as a returning guest. We also understand your concerns regarding the condition of the room and the interactions you described with hotel staff. Our customer service team has reached out regarding your experience, and we have also followed up with the hotel directly. We truly appreciate you bringing these concerns to our attention and sincerely apologize for the frustration this has caused.
- Michaela @HBD
I had a great and satisfying stay. Better than any lounge. Really enjoyed the quiet and clean room and some privacy.
Hi Jeff, it’s wonderful to hear you had such a great and satisfying stay. We’re delighted you enjoyed the quiet, clean room and the privacy it provided, especially as an alternative to spending time in an airport lounge. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
My stay was a little rocky...the front desk kept telling me they had no booking for me ...then they tried to charge me more for the room than what I reserved it for....... eventually, after 30 minutes of waiting, I finally got the price I was quoted
We booked a day room at EB Hotel Miami after disembarking from a five-day cruise while waiting for our evening flight. Upon check-in, we were informed that the water had been shut off for routine maintenance and that our reservation would be canceled as a result. Having already spent $90 on an Uber from PortMiami, we decided to keep the room rather than arrange additional transportation and spend seven hours at the airport. The staff placed us on the second floor, where we were told the water was still functioning and would likely be restored within a few hours. As a courtesy, we were also given two complimentary drink vouchers. The room itself was clean and spacious. Unfortunately, the water never returned during our stay. We were still able to order room service, which was decent, though somewhat expensive, and we appreciated the complimentary airport shuttle. While the staff did their best to accommodate us, the lack of running water significantly impacted our experience. Given the circumstances, we would not choose to stay here again.
My stay was amazing. The pool and amenities were fabulous! I will definitely book this again in the future.
The staff are pretty friendly and helpful. The room was clean enough but was freaking hot and took too long for the AC working properly and refreshing the room. The staff were confused at communicating with each other about the day use booking - I got 2 door knocks and they were yelling and talking so loud on the hallway during the day (probably cleaning up other rooms). I really thought I could have an earlier check-in because I got there at 7:30, but the receptionist said we would have to wait until 9am, we just wanted a room to rest before the next flight.
Hi Vivianne, thank you for taking the time to share your feedback. While we're pleased to hear you found the staff friendly and helpful, we're sorry to learn that several aspects of your stay fell short of expectations. We can appreciate how frustrating it must have been to wait for the room to cool down, experience noise in the hallway while trying to rest, and encounter confusion surrounding your day-use reservation. We’ll also be checking in with the hotel regarding your experience. We appreciate your candid feedback and the opportunity to better understand your stay. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
We booked this hotel using hotels by day. The Element was clean, the room was spacious and smelled good. The staff were pleasant and hospitable. We arrived earlier than our check-in time and was able to rest in the lobby. They even offered us breakfast from their buffet until our room was ready. This was the perfect place to rest and relax after our cruise and before our evening flight. We will stay there again.
Hi Terri, it’s wonderful to hear the hotel provided the perfect place to rest and recharge between your cruise and evening flight. We’re delighted you found the room clean, spacious, and comfortable, and that the staff helped make your experience such a welcoming one. It’s especially nice to hear you were able to relax before check-in and enjoy the breakfast buffet while waiting for your room. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
The room was clean, quiet, easily accessible, and comfy. Check in with Michael was pleasant and kind. He made everything easy and was very empathetic about our family situation. We were able to rest, shower, and order delivery food. We will stay again. Thank you!
Hi Kenneth, it’s wonderful to hear the room provided a clean, quiet, and comfortable place for you and your family to rest and recharge. We’re delighted that check-in was pleasant and easy and that the staff helped make your stay a positive experience. It’s great to know you were able to relax, freshen up, and enjoy some downtime together. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD
As always its wonderful experience my stay I booked almost every week for me, my colleagues etc overall experience is amazing, just to remind as always tissue and basic grooming kit sleepers every time need to remind but over all it's amazing property.
Hi Mohammad Sohaib, it’s wonderful to hear that you continue to enjoy your stays at the Hilton Garden Inn Dubai, Mall Avenue and that you regularly choose the property for yourself and your colleagues. We truly appreciate your continued support and are delighted that your overall experience has consistently been a positive one. Thank you as well for sharing your feedback regarding the room amenities, and we appreciate you taking the time to mention it. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD
As always its wonderful experience my stay I booked almost every week for me, my colleagues etc overall experience is amazing, just to remind as always tissue and basic grooming kit sleepers every time need to remind but over all it's amazing property.
Hi Mohammad Sohaib, it’s wonderful to hear that you continue to enjoy your stays at the Hilton Garden Inn Dubai, Mall Avenue and that you regularly choose the property for yourself and your colleagues. We truly appreciate your continued support and are delighted that your overall experience has consistently been a positive one. Thank you as well for sharing your feedback regarding the room amenities, and we appreciate you taking the time to mention it. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD