What our Guests Say

Après avoir été accueillie, j’ai commencé par déjeuner . Au moment de demander ma clé de chambre , la personne de l’accueil a été détestable. Pas un sourire , pas une phrase complète … des mots commencé « passeport »… « carte bancaire « .. j avais laissé les bagages elle me montre la pièce je lui dis qu ils ne sont pas là .. elle retourne nonchalamment vers l’accueil et me laisse les sortir moi même . Quand je suis redescendue pour quitter l hôtel avec la navette , même accueil mais en double avec sa collègue … sûrement au courant que j avais déjà remonté les faits de la matinée La navette n avait pas été commandée .. La chambre était correcte quoi que vétuste . Un tel accueil expéditif et pas courtois dans un hôtel tel que le Hilton , c est à mon sens inconcevable Je ne sais pas comment ont été formées ces personnes mais au regard des avis laissés, ce n’est pas la 1ere fois

The settings is perfectly okay and the place is nice

Reception didn't seem to have our room ready. When they eventually found a room, it was ok, until a member of staff tried to walk in while we were asleep. It seems their records didn't show the room was in use. No assistance offered with luggage.

Solo en la entrada deveria ser mas rapido, la habitacion muy bien . Un detalle estaría mejor un microondas . Gracias nos vemos pronto.

Solo en la entrada deveria ser mas rapido, la habitacion muy bien . Un detalle estaría mejor un microondas . Gracias nos vemos pronto.

Got so much done, a peaceful room, no disturbances

The location, cleanessless and friendly including the shuttle bus driver.

The cleanliness and helpful staff.

The room and bed were very comfortable. We were able to sleep and shower during our 10 hour layover. My only complaint is the airport transfer system. It ended up taking about an hour to get picked up and to the hotel. This was particularly frustrating as this was cutting into hours of the day room we paid for and taking away time for us to rest and sleep and the room we paid for during layover. I tried to pre book the airport transfer but was told I didn’t need to and that the shuttle comes every 30 min. Then upon arrival, after waiting 20 minutes we called to confirm the shuttle would come and they told us we needed to book the shuttle in advance… This was frustrating because I had email to book the shuttle and was assured I didn’t need to… Frustrating experience but at least we got an expensive short sleep.

Everything good. The hotel very receptivy

The woman at the front desk when I checked in at noon, October 5, was incredibly warm and helpful. I really appreciate her thoughtfulness, it set my day in nyc off to a great start and made me feel like I definitely want to come back.

Room was ready on time and the facilities were very good

Room was immediately available upon arrival. Beds were comfortable. Staff was very friendly.

Attending to guest with respect and clean rooms

Very good for me is ok # 10