What our Guests Say

Our flight arrived early and we headed to the place we originally booked called The W Phil Hotel to see if we could get an early check in to get ready for a funeral that would occur in 4 hours. We had traveled from across the other side of the country to get here. They said they didn’t have any rooms available and would text us if they did. Unfortunately, we were there waiting in the lobby for 3 hours. After scrambling to find a place just to get ready, we found Hotels by day at Sofitel and was able to book a room with them. It was an easy process and relieved a lot of stress. The front desk and valet were very kind and the rooms were very clean. Although we only needed the room to get ready, we thank Sofitel and their staff for being so accommodating. We would have missed the funeral if it weren’t for their accommodation. Thank you.

Overall, great service. Room was clean. Staff was friendly. I enjoy being able to walk in, put my things down, get comfy and turn on the tv. The room they assigned me, tv was not working. Wouldn’t turn on for anything. Otherwise, I was relaxed and refreshed.

Nice spacious clean room. Easy check in and check out. The room had all the accessories I needed at the moment. A nice spot for a refresh.

One of the most essential parts of my stay was to be Taking a Shower. The water in that room's shower would not heat up at all. Cold cold shower- horrible upsetting disappointing yuck

The hotel and the location were perfect for a day relax and refresh before a late flight from Miami International Airport. The room was big and clean and just what we needed. The missing star is for the house-keeping staff who let the doors slam each time they entered and left the multiple rooms on the 5th floor. It was a long corridor but we heard each one. Great room though.

absolutely gorgeous hotel and the perfect place for us to relax before our flight home

I have never experienced such a level of unprofessionalism and blatant disregard for a paying customer. I arrived for my scheduled check-in for a room I had already paid for in full, only to be met with hostilty and a flat-out refusal to let me check in. ​Not only was the staff incredibly rude and dismissive, but they also refused to provide a valid reason for denying me the room I booked. To make matters worse, they are now refusing to issue a refund. ​Let’s be clear: This hotel took my money, refused to provide the service I paid for, and is now effectively stealing that payment. ​Save yourself the headache and the money. Do not book here unless you enjoy being insulted and robbed. I will be disputing this charge with my bank and reporting this establishment to every travel authority possible.

the front desk showed initiative to allow us check in 1 hour before the agreed 9am slot. Room was clean and comfortable. location was also good.

Room was not as pictured, just not as clean and nice. Pretty dingy. Hotel is under construction so no pool is available. Did not get to decide what kind of bed was given, used the room for a photoshoot with my daughter for mother's day.

everything was great

This is a beautiful and super clean hotel in a very convenient location. The only difficulty is that it is often difficult to book a room. Their staff is super friendly and very professional. They will make your stay great! The hotel also improved their parking situation and now it is free and easy to park at the hotel. Try this hotel and you will be very happy!!! 😊

It was a pleasant stay

Loved the room—the whole place felt like a mini vacation for the day. The only downside was the staff on the 32nd floor. No one greeted us, and they didn’t seem very friendly. It felt like we were bothering them, which took away a bit from the overall experience.

Nice room and nice staff

We booked a day pass as we had an early evening flight after a cruise (Sunday). The Sonesta was a perfect home base for the day in FLL. We dropped luggage at 9AM. Walked to the nearby Hugh Taylor Birch State Park for a wonderful 2 mile hike, came back to the hotel to lounge by the pool for a few hours. Went back out for lunch and live music at the park, then used the restrooms to clean up and change for our 7PM flight. My only reason for not leaving 5 stars is the pool was pretty much over-run with kids in the AM and the pool restrooms in the gym could have been cleaner. We opted for the restrooms by the front desk which were larger and cleaner. No showers available. All-in-all, a great way to pass the day for $50 and we would highly recommend the Sonesta FLL.