What our Guests Say

A short walk from JB CIQ and near shopping mall. Overall experience was great, friendly staff at check in. The room was good. We were given a connecting room, sound proofing was a little let off, able to hear some noise coming from next door.

Two people who don’t sleep well on planes flew in to Logan just before 6am and got to the hotel 715. They were welcoming and were able to accommodate an early check in, which made a huge difference in our first day in Boston. Coffee and a hot breakfast available, umbrella rentals, and reasonable walking distance to the things you might want to see. Rooms were spacious for a father-daughter duo to spend time in and nap without feeling like we’re on top of each other. A+ experience!

Ideal transit property - easy to book. Only gripe was the shuttle. Apparently it is a regular service but this is not mentioned; should inform the guest where to connect the shuttle rather than ask the guest to call the hotel. Some do not have international number access when travelling abroad. WhatsApp or Viber would be better.

It was a pretty flawless experience. I checked in and for a minute there was some hesitancy. Clerk seemed perplexed but mgr came over and got me checked in. I waited about 10 minutes so all was good and I got my room within a reasonable time frame of the requested check-in time. I will use the service again

The employee group all are great!! Always clean fresh friendly ready to assist

The hotel itself and the room were nice but I didn't have a good experience, unfortunately. I only had a few hours in New York and had a itinerary for my day. I had to wait at the airport pickup location and call the hotel multiple times before they finally picked me up, with staff citing a shift change as the reason for the delay. To make matters worse, my room was not ready when I arrived. My reservation began at 7:00 AM, but I was not given access to my room until 8:00 AM. This one-hour delay disrupted my plans, so I asked the front desk to extend my checkout time by an hour. They immediately refused and insisted I check out at the standard time. I explained that I had paid for a specific number of hours but was not receiving the full service I paid for. I asked them to either extend the checkout time or adjust the cost accordingly, but they refused both requests.

The reason why i chose this rating is because they served breakfast, the space was clean and the staff was friendly.

The hotel was welcoming and friendly. Booking was ready for us and they made it so easy.

The rm is in need of some upgrading

Excelente servicio, excelente restaurante, excelente atención.

The room was fine. But free transportation to the hotel and expensive ripoff for return is unfair cheating. That‘s why I will not recommend or repeat it.

Exceptional hotel , 5 star rating

Beds are very comfortable. Bathroom is clean and modern. Front desk dude was polite.

I am not primarily seeking compensation. What I would like is a clear explanation and a sincere apology for what happened. I booked this day-use room specifically so that I could rest and shower before my late-night international flight. I arrived at approximately 1:30 PM, went out during the afternoon, and returned to the hotel at around 5:00 PM. After I returned and showered, housekeeping knocked on my door asking to clean the room. Then, shortly before 8:00 PM, housekeeping came to my door again. At approximately 8:05 PM, the front desk called and told me that the housekeeping staff was waiting outside and asked us to hurry and leave the room. This was particularly upsetting because my confirmed check-out time was 9:00 PM. I was asleep when the front desk called, and I was startled awake. I genuinely believed that we were being required to leave, so we hurriedly packed all of our luggage and left for the airport. Only afterward, when I showed the front desk my reservation confirmation, did they acknowledge that my check-out time was actually 9:00 PM and tell me that I could return to the room. By then, however, everything had already been packed and we were leaving. I would like to understand why this happened and why the hotel repeatedly attempted to clean the room and have us leave before our confirmed check-out time. More importantly, I would appreciate a sincere apology and assurance that this issue will be addressed so that other HotelsByDay guests do not have the same experience.

La habitación no era como en las fotos, no tenía escritorio como supuestamente decía, el internet era malo. El desayuno no estaba bueno y la atención del restaurante tampoco. El baño de la habitación no estaba bien lavado.