What our Guests Say

Wonderful staff, easy check in, clean room. No complaints

Nice, clean hotel. Had lunch in the restaurant and it was very good. Pool was relaxing and very clean. Staff in all departments was very friendly and accommodating. They also offer a shuttle to the airport every 30 minutes.

Easy to book and very reasonable priced.

Hotel staff was 45 minutes late in getting us a room and then when we went down to get lunch, their restaurant was closed. Room was fine for a shower and nap, and location was good for a quick shuttle to the airport.

Excellent service. Pleasant staff. Beautiful beach with included loungers and umbrella

Room was clean, bathroom scrubbed, plenty of towels . Altho i didnt use any amenities i will most likely next visit. Would recommend 👌

Check in was fast and efficient, room was upgraded, hotel very nice and clean, room was great, nice shower

The hotel accommodated us earlier than the reservation of 10am. We were on a cruise that got in at 7am, & our flight to home wasn't until 3:30pm. We did not want to hang out at the airport for sure. We were able to take advantage of the hotel's complimentary breakfast, & take a nap before or flight. Nice & friendly staff. The hotel was clean.

The hotel was beautiful and clean. Customer service was excellent, enjoyed the use of spa. Would definitely come again.

Would use this again with a long layover. So much better than waiting at the airport. Bed was super comfortable , got some sleep. Shower was just what was needed. Shuttle to and from the airport work very well once I had found the number to dial

The room was good but the location not very good. Probably provide free shuttle service from CIQ or city square would be good?

Our flight arrived early and we headed to the place we originally booked called The W Phil Hotel to see if we could get an early check in to get ready for a funeral that would occur in 4 hours. We had traveled from across the other side of the country to get here. They said they didn’t have any rooms available and would text us if they did. Unfortunately, we were there waiting in the lobby for 3 hours. After scrambling to find a place just to get ready, we found Hotels by day at Sofitel and was able to book a room with them. It was an easy process and relieved a lot of stress. The front desk and valet were very kind and the rooms were very clean. Although we only needed the room to get ready, we thank Sofitel and their staff for being so accommodating. We would have missed the funeral if it weren’t for their accommodation. Thank you.

Overall, great service. Room was clean. Staff was friendly. I enjoy being able to walk in, put my things down, get comfy and turn on the tv. The room they assigned me, tv was not working. Wouldn’t turn on for anything. Otherwise, I was relaxed and refreshed.

Nice spacious clean room. Easy check in and check out. The room had all the accessories I needed at the moment. A nice spot for a refresh.

One of the most essential parts of my stay was to be Taking a Shower. The water in that room's shower would not heat up at all. Cold cold shower- horrible upsetting disappointing yuck