What our Guests Say

I usually book a room in advance, sometimes as early as three days before my check-in date. However, when I arrive on the day of my booking and ask at the front desk, they tell me they can’t find any reservation under my name. It doesn’t seem to show up in their system, even though I booked it several days earlier.

I usually book a room in advance, sometimes as early as three days before my check-in date. However, when I arrive on the day of my booking and ask at the front desk, they tell me they can’t find any reservation under my name. It doesn’t seem to show up in their system, even though I booked it several days earlier.

The room was very clean! The space was just what I needed for my meeting.

Pleasant stay, they allowed us to checkout leave and eat breakfast. There was just some hesitation in allotting us the room initially.

Great service. Front Desk personnel was incredible kind

The room ac didn’t work I told somebody they called maintenance and they never came. The hotel is out dated has lots of potential. Extremely pricey for the age and amenities. The room never got under 80 degrees when I had it set at 60.

Works! As intended. Can recommend.

Siento handicap for walking? We had to call for the hotel shuttle. Had to call three times for shuttle and took almost an hour of waiting outside for him to come. Other hotel shuttles were passing every 15 minutes. We lost 1.5 hours of our time to rest which was frustrating since we paid so much to stay there. But we still had to check out at 5 since the hotel was “fully booked”. We were on sixth floor but our view was all of the trash scattered outside our window.

Easy check in, clean room, ideal when BA cancel the flint and have to wait all Day long

Easy check in, clean room, ideal for working, rest and getting ready before a big works event in the evening.

This time the check in process, the room and the check out process was A one. It is appreciated because last time it was not. It seems that the attitude of the desk person is very important. I guess we got lucky.

Friendly and quick check in. Clean and quiet room

Great sevice and employee support

I am very frequent traveller to SFO i stayed in your hotel twice in last 25 days but my last stay was horrible, i arrived with 8 luggage 2 very young kids my card was declined i told lady let us go keep my passport and i will pay at the time of leave as i would be getting paid instead of helping us she said i cant accommodate if you cant pay right away. I had this kind of experience at other hotels as well and all of the time i was helped. Very rude behaviour. Never coming back to your hotel again.

My wife and I wanted to try for a while doing a hotel by hours ILO a full booking. We wanted to have a quiet time, a private dinner, and got exactly what we wanted. Will do this again.