October 2024
Excellent service through out. Brilliant day stay with all facilities provided.
October 2024
The hotel was very convenient with a regular shuttle service. The room was clean, quiet, and comfortable. There was food available. The check-in was efficient and all of the staff were pleasant.
October 2024
it was an excellent stay
October 2024
Rooms are not as per the image It could me little better and if it's not even 2 chairs in the room
October 2024
the hotel is clean and tidy. My girlfriend and I really enjoyed it.
Thank you, I will always be your guest, and I highly recommend you.
October 2024
meet needs for the day last minute at good price point
October 2024
Check in progress was hassle-free. Hotel staff was knowledgeable and friendly. Room was clean and comfortable.
October 2024
Love it , I enjoy my stay and also my girl enjoy it . Was just hoping to add more time to my stay .
October 2024
Sue on reception was so amazing and helpkful
October 2024
Beautiful hotel, great service, nice restaurant
October 2024
The hotel is suck. They ask as to pay even already been paid. Room was not as expected it's old and not clean.
September 2024
Excellent location, affordable, and friendly staff.
September 2024
Simple process to book the room for a time gap between getting off our cruise ship and our late flight.
September 2024
Sehr gut gelegen, sehr entgegenkommende Mitarbeiter und ein schönes Zimmer, um die sehr lange Wartezeit bis zum Flug zu überbrücken.
September 2024
everything was fine no issues or problems
September 2024
Due to our flight from vegas being cancelled, we were diverted to Philadelphia with a 12 hour layover so we needed somewhere to have a rest before continuing our journey back to the uk. I was able to book a part day room very easy. The room was brilliant for us to get a few hours rest and freshen up. Also really good that shuttles are available to and from the hotel - was very happy with the stay to recharge
Response from HotelsByDay
September 29, 2024
Yay! What a success. Thank you Kimberley for taking the time to review your experience. Please could we ask you to leave a good mention for us on TrustPilot as well?
https://www.trustpilot.com/review/hotelsbyday.com
PS - we promise not to tell if you simply copy/paste the above review ;) Thanks again!
September 2024
stay was good. no issues checking in at the hotel.
September 2024
Easy check-in with no trouble finding my reservation, very clean room. Not where I'd choose to stay for an extended period, but exactly what I needed to crash after a red-eye before my hotel room was available.
September 2024
We were coming of a 14 day cruise and looking to decompress before heading on a late evening red eye flight going home. This Double Tree had all the amenities that we needed. The room was clean and very comfortable. I enjoyed using the fitness room and there is a nice outdoor pool. There are on premises restaurants and also ones nearby this hotel. The airport shuttle was convenient and a short ride to the airport
Response from HotelsByDay
September 25, 2024
Thank you Terrence for the great review! Please could we ask you to leave a good mention for us on TrustPilot as well?
https://www.trustpilot.com/review/hotelsbyday.com
PS - we promise not to tell if you simply copy/paste the above review ;) Thanks again!
September 2024
Great room for a good price
September 2024
Everything was perfect,had the best sleep for a long time,staff were verypleasant
September 2024
They messed up the billing and charged full day booking charge instead of actual booking charge. charged more than $400 additionally.
September 2024
There was an issue with checking in. They initially couldn’t find my reservation. I had to call Hotels By Day and get them to resend the reservation.
September 2024
The room was very nice. But check-in was an hour late. Made my ability to make business calls difficult. Stayed there before and never happened.
September 2024
The location of the hotel was ideal, the reception staff were great and managed to make my room available earlier than booked. The facilities within the hotel and general condition of the room was great. We had lunch in the restaurant which was excellent and set us up for our journey home.
September 2024
Everything was good, check-in, room, cleanness, hotel lobby, free shuttle, room and its space.
September 2024
Nice hotel, staff was very friendly and room clean. I will book again
September 2024
Easy check in, clean rooms, and very friendly staff. Also parking is pretty decent.
September 2024
Very friendly front desk staff, very clean and nice room. Definitely will book again.
September 2024
All was good besides the fact that the hotel could not issue a receipt for some inexplicable reason.
September 2024
Check in was later than expected and I just wanted to rest between flights
September 2024
Hotel was full and did not honor the reservation. Created a mess.
Response from HotelsByDay
September 22, 2024
hi Sree. So sorry to hear of this terrible event. We will be launching an investigation right away. Stay tuned.
Thank you for taking the time to let us know!
September 2024
No complaints. Everything was ok.
September 2024
Room was very clean, very cute decorations, lots of amenities - we will be back!
September 2024
Everything went very smoothly, a very easy check in, comfortable bed and room for a rest and to spend time in for our 14 hour layover in LA. Shuttle service to and from LAX was a bonus too.
September 2024
The service worked fine and allowed me to choose the specific time I needed to sleep. However, the hotel seem to have a little trouble finding the reservation, and once they did would not let me actually check in until the exact time of the reservation. Then they gave me a room that was directly across the hallway from the elevator, which seems Counterintuitive if you’re giving a person a day use room to sleep in. I turned on the Aircon and it covered all the noises from the hallway. Otherwise the service was good and I got a break after my red eye flight.
September 2024
It was all a shambles, when we turned up hotel was overbooked and we were told room had been cancelled, indicating hotels by day had been informed but we had not. Manager then found a room but told us no payment made by hotels by day so we had to pay the full amount again to hotel. Hotels by day rang and apologised, saying they had now paid hotel and hotel would reimburse our additional payment. Hotel rooms and facilities were great, but this experience has put me off trusting hotelsbyday with another booking
Response from HotelsByDay
September 20, 2024
hi Peter! Thank you for taking the time to let us know how the experience went. We are launching an investigation on what has happened to make sure it does not happen again. Thanks again for the feedback and for booking with HotelsByDay.
September 2024
The room was good, i got a comfortable sleep, but the service was very mediocre, the front desk agent was very helpful but no smiles or welcoming gestures from the staff, during checkout no questions were asked by the staff regarding the stay or the room.
September 2024
Arrived off Cruise ship in the morning and flight did not leave until late evening. Needed place to store luggage and relax. This worked great!
September 2024
Great Hotel, Very close to Airport, has a airport shuttle, friendly check-in, and very clean hotel. Will definitely stay again and recommend to family and friends, :)
September 2024
We booked a day stay, and it was very comfortable with good air conditioning. Some areas need updating, but it wasn’t an issue. Great city views from the restaurant and the rooftop pool was perfect. The hotel is in a great location. We’d definitely recommend and return.
September 2024
I reserved a room with Queen sized bed. When I checked in they only had a room with two beds. I assumed it was two twins. Fine. When I got to the room it was two Queens beds with a great view at no extra charge! The room was clean and lovely! My husband and I have stayed here before and always had a wonderful time!
Response from HotelsByDay
November 30, -0001
Thank you Nancy for the great review! Please could we ask you to leave a good mention for us on TrustPilot as well?
https://www.trustpilot.com/review/hotelsbyday.com
PS - we promise not to tell if you simply copy/paste the above review ;) Thanks again!
September 2024
N very nice and cozy
September 2024
Location, room, WiFi, laundry. All good for the day use.
September 2024
Checked in on time. Courteous front staff. Convenient to Path station. Clean room.
September 2024
Worst front desk experience in 35 plus years of travel. First told they didn't do day stays - check in would be 4PM. Only 1 of 2 reservations eventually found. For 10 AM check in delayed until 11 AM for check in. No towels in room, was brought at 12 PM one towel and was told this was the only towel available at that time. Hotel (?) is totally unacceptable
September 2024
Staff was courteous. Room was clean and comfortable.
September 2024
The hotel was really close to the station, had a really comfortable bed and a nice bathroom. The room was a bit small. The only problem I had was I stated I would arrive at 10am. When I got to the hotel, first the lady at the front desk asked me to wait while she finished marking the luggage by some other customers. This was fine, but then she started attending to other customers who arrived after me to check out. Then when I finally was able to check in, I was told that they needed 20 minutes to get the room ready. I was already tired from early travel and this was frustrating. For the price paid and considering the type of hotel this is I expected better. By the time i got my room it was 11am. I should be compensated for that time wasted. The amenities and comp items in the room were good.
September 2024
The hotel had a lock on the bedroom and I couldn’t lay down anywhere. I probably should have asked for a refund but I was too tired and literally slept on the floor. Strange experience honestly
September 2024
Beautiful rooms. Hotel is very quiet an relaxing. Love the wellbeing centre.
