Despite calling and speaking with the manager at the Doubletree to reconfirm after booking with HotelsbyTheDay that I need a roomf rom 3-6, I got there and was told by the same manager that nothing was available till 4 pm! You need to figure out your integration with their booking policies MUCH better. The room was fine, but the process was a mess!

Hotel was not very clean

Check in/out was as easy as it could have been. To save on money, the hotel had the heat turned off. So the room was freezing when I walked in. Overall, it was nice, but the pictures used on the site do not match the actual room you get. You will not get a balcony, or a large window. But you will get a king size bed and a lot of space. I made it work for what I needed it for.

Even though the hotel was lovely, there was no booking via Hotels By Day. They had never heard of the site and the reference number did not correspond to any booking on their side. The HBD website says to reach out to them on FB messenger if I was having issues checking in , which I did. 7 hours later, I got this response "You can reach us at [email protected] or book directly on our website."

The room was a little dated and a little grubby. I couldn't get internet and when I called down to the reception no one answered. Then, considering it was a dayroom to sleep, the cleaner knocked on the door, waking me, to ask what time I was leaving!!! When I told them at reception as I checked out they just said sorry!

Courtyard by Marriott Long Island City doesn't honor the fee that is stated here for the room, when booking through this site $143.92. They charge flat fee of $170 every time. The room is great though.

Great Workspace to work from! Thank you.

Front desk service isn’t as nice as they used to be. Even after calling to let them know, I had made a reservation through hotels by day I was told there weren’t any rooms available. Front desk agent finally found my reservation and said it would be ready by the time I arrived. She still had an attitude, was not pleasant, and seemed to be in a rush, despite there being no one else at the front desk behind me. Restaurant is closed despite advertising otherwise. Other than that the rooms are OK and they serve their purpose for working conditions when I have my laptop with me WiFi could be better.

Clean room. Big bed. AC/Heating works fine. Mini+cheap bathroom products shampoo+soap. No airport shuttle + no restaurant contrary to advertised. High extra cost for baggage stowing.

Room was very nice, a nice, clean place to stay for the day with a late evening flight. Would have had 4 stars if the shuttle had left us off at check-in area of American instead of in a parking lot 3 lanes of highway away and not know where to go. Me, an 82 year old with a 89 yr old husband with a walker, 2 large bags and 2 small. If I had known, would have taken a cab. Very bad experience . Don't know why the driver didn't advice us ahead of time. He could see we couldn't walk well. Booking with Hoteld By Day worked out otherwise to our satisfaction.

No points were added to my reward account.

The place was a complete ripoff and I was charged a huge repost fee per guest way higher than quoted. This felt like a total scam and I would avoid this property and booking site

Hotel we paid for did not have room ready. Had to wait and said hotels by day should not tell people you can have room at 10 am. Was extremely stressful and ruined an amazing holiday we had beforehand! I had put instructions about curtesy bus too that was never actioned. Wont book again!

If I could give negative stars I would. We had a group of 6 adults and a baby so We took 2 taxis to the hotel from port of Miami around 10am totaling about $110 just to find out “they had no rooms available until after 2” we were suppose to be able to check in at 10am.. also they could not find either of our reservations I booked through this site and the others were booked directly with the hotel. But said they were sold out the night before and it was not possible to have anything ready before 2. They did nothing for us for the inconvenience, we were 110bucks from the cabs with nothing to do but sit in a lobby for hours and wait for our next taxi at 230. Absolutely ridiculous. Will never go here again or recommend this

Wrong check-in/checkout information given at reception. Person insisted she was right: she wasn't but I still had to leave an hour before I was due. Room not properly stocked with bathroom and personal items. Even had to ask for a hairdryer. Top dollar charges for bottom drawer product. Go elsewhere.

The worst. I went to the place at 10am and was screamed at by the front desk worker no rooms was ready and come back at 6 am. A big inconvenience since I needed to be dress for a wedding soon.

Total disaster...my second time at this hotel. I would NEVER visit again. They are homeless folks also using the property. I didn't feel safe and they have these folks just walking in the lobby. I did a review a few months ago and didn't see any response from hotelsbyday and as such, believe you really don't care to respond for loosing a potential client. I will never use that facility again. Eagerly awaiting your response..very disappointed

First of all we thought the hotel was a fake. It was all a building site and had to walk the whole way around to see a small sign saying reception. Then when we got to reception the guy who was only training couldn’t find our booking, he said they don’t do day rates, then his senior eventually came out and they had only got our booking by fax that morning.. even though I had booked one month prior. Anyway they found us a room and it all worked out eventually. Was close to the mall and there was a free airport shuttle.

This hotel was very outdated and dirty. It definitely wasn’t worth the price and I wish we would have just sat in the airport.

First of all, I love that this dayroom service is available. I was a little confused at first, because my reservation was not found by the hotel, but a Hotels By Day representative sorted it all out and was super helpful. Our hotel room was ready promptly and it was such a trendy, cute place! Would recommend and use myself again!

It is regretful to inform that after advance booking, front desk at hotel did not give the room. They said - our all rooms are booked. It was my horrible experience. I did the booking in advance and booking voucher was also generated. Let see what action would be taken.

Watford Hilton was such a beautiful stay! Absolutely clean and fresh room. Immaculate bathroom,the room was clean and tidy , comfortable, airy, stocked with tea, coffee, milk, drinking chocolate. I only used the hotel for day use and I was so happy with my stay. Kind and helpful staff. The whole hotel was spotless. I will definitely use Watford Hilton again

Charged 29$ extra for... no explanation?! We left the room in perfect condition. Tried calling, impossible to get in touch with someone who handles billing.

If I could give it no stars I would! The hotel location is very beautiful but the room in front of the pool was dirty and old. If your booking a Dayroom you will not be given any beach front room (hotel policy). On Hotelsby Day website beach front rooms is what is being advertised with pictures but your not getting none of that. Also be ready to pay $26 for mandatory Valet at the front desk and when picking up your car from the Valet being asked again to pay $26. Looking at my bank statement this morning, they charged me 3 x for deposit, resort fee and valet parking.

We rented the room from 10a-4p but weren't able to get into the room until 11am because Hotels By Day did not forward the reservation to the hotel. I had to make multiple calls to the Hotels By Day office who then had to talk to the front desk who then had to talk to the hotel manager who then had to collect my payment information. We did eventually get into the room and it was lovely, but the experience did not start off well. I was definitely disappointed, especially after receiving several confirmation emails. I was sure there would be no problems. Definitely put a damper on our short stay.

The online booking was troublesome because I like to talk to front desk to confirm reservations. I went ahead & did it online & hoped for the best. Sure enough we got to the hotel at 10:30am off a cruise ship, but when I tried to check in the receptionists said they had no rooms available even though I showed them my confirmation. They kept saying checking is at 3 pm, even though I told them it’s a “day stay”. I asked for their manager, who came & tried to say they don’t do that, rooms are being cleaned & not ready till 3pm. She’d not heard of “hotels by day” etc. I asked her to call the number on your confirmation. She spoke to someone & finally got things going. I had a reservation from 10am to 5 pm, but because of the hassle with front desk not working with me we lost an hour of our reservation! I asked for compensation or discount but they refused. They said they will honor our request even though they had no rooms available. I was not impressed with their handling of the whole situation, we were made to feel we invaded their space even though we paid for the room. The room itself was great. We got much needed rest since our flight was not till 7:00 that evening. I hope that we can use this service in future with less stress.

Room was quite small with a squeaky bed. Entry cards stopped working half way through the day so had to be taken back down to reception. Hotel seemed quite nice but I would not stay there for a longer period of time if my experience of the day room was a sample of the other rooms available to book.

Hotel was lovely and I enjoyed my stay, however I have been overcharged and charged twice with no explanation. I have no itemised bill either - so it’s left a sour taste in my mouth. When I first got there, I told them I had pre-paid and they couldn’t find that either so I stood in reception for 45 minutes waiting for them to figure it out before I could even go to my room after 9 hours of travelling.

Cozy, but they overcharged for no reason. Disappointed.

Check-in was supposed to be at 9am but the room was not available until 11am! The room was great but late!

Very small room. Not flexible with applying fees paid to Hotels by Day toward a full night's stay.

Reservation was 7-5, I arrived at 8 and was told they don't have day rooms for the hours specified. They only have them in 5 hours blocks. I showed my confirmation clearly stating checkin is at 7 and check out at 5 but the manager said they do not offer those hours. They wanted to charge me for the morning block and afternoon block. After a bunch of back and forth, they said they will allow this time only. Also, this was the manager I was dealing with so I'm not sure where the problem is. More than likely will not go back if they will not honor the reservation next time.

The people at the front we’re very nice and the design and feel of the hotel lobby was very sophisticated and cool. However, if the hotel wanted to really stay unique and different from other competitors, I would recommend making sure to have some kind of alert or disclaimer that we would have to make sure to send ahead of time our booking information because hotels by day is not interfaced with the main hotel so they didn’t have my information and unknowingly charged my fiancé when I already paid online who assisted on checking us out while I was packing up my work laptop to leave. I think this causes confusion and also delay to the customer as well as not fair for the staff to be a bit puzzled and not have all the information to perform their duties from the check in and out process. I think if area was improved , I think guests might have a better satisfaction with their experience. Good luck!

Small room, but expected for Dayroom. They save larger for staying guests. Still managed to enjoy room. Main concern I had was the $25 Destination Fee. Don't think I paid that last year.

The hotel offers rooms that are separate for work and rest. I got a combined setting where I did not feel comfortable with video meetings because the bed was in full view. In addition, the room and floor were not cleaned properly, and the housekeeping staff being disrespectfully loud and having inappropriate conversations outside the room door. I was in the middle of a meeting, and the door was knocked on for checkout when I had the room until 4:00 pm. This will be the last time I would use 48 LEX and may never use hotels by day ever again. I paid extra for a room layout that I never got.

The hotel was great, but the hotelsbyday website was misleading in that there was no shuttle service from the airport to the hotel, the reason I selected this location. Arrived at the airport, called the hotel to ask specifics and they said sorry we do not provide those services. Ended up ubering to and from the airport, spent more money than I anticipated. The rooms and service there was excellent, friendly staff and clean room.

Room is clean, service stuffy is really helpful and provide me the excellency experience, it is my fourth time to order day use room at here, worth to try it.

We booked 2 rooms at the four point by Sheraton at LAX for our friends who had a 10 hour layover on their way back to Europe. The hotel desk could not find the reservation even though we had reservation numbers and the rooms were paid in advance. My friends do not speak English and they called me in the middle of my night to try and untangle this mess. The front desk kept on saying there was no room available. After 30mns somehow they found a way to honor the reservations. While a great service, there needs to be a much better coordination with hotels. It should not be that hard!

A total rip off and a very poor hotel, if I could give negative stars I would

Great stay for a 16 hour layover. I was able to easily walk to the historical center and enjoy a lovely bed. The check in was having a bit of issues on the hotels computer end but they were extremely accommodating. Easy to use, very convenient.

This was the worst experience ever. Booked a week in advance and travelled to the hotel only for them to tell me there is no reservation for my name, and that all rooms are full. I called 3 times before I got a call back, and all they said was they sent the reservation to the wrong email and there was nothing they can do. There are no hotels or motels available anywhere near me, so we are forced to sleep in our car. And for our inconvenience we were offered a 20 dollar credit to the site. Please do not book here. Call the hotel directly and book with them.

Lovely room with balcony, free WiFi lovely comfortable bed. Able to leave cases and go off for a few hours then shower and off to airport for late flight. Would have liked some more creamer for the coffee please.

Room was good and pretty! But I booked it for the day, to get some comfortable rest while our house is being rebuilt. At first it took a lot of time at the reception desk to get the room. It was like we checked in for a whole week. It took al least 15 minutes, maybe 20. Then someone from housekeeping entered the room while I was walking around in my underware. Then someone else from housekeeping knocked on the door while I was a sleep, to bring the hairdryer. They could be more professional about their Day use policy.

I book the room for a daystation while my vehicle was being serviced, book from 8 am -6 pm, got a call that I had to leave the room at 2 pm. Got a little angry, and was about to go and curse out the front desk, since my booking was till 6 pm. While on my way down to the front desk, got a call that my vehicle will be ready at 1 pm. Since that was the case I just left the hotel. Now beside this, the stay itself was amazing, the room was clean, and had a fresh smell. Would definitely do it again, but would want my full time that I paid for.

I was taking a break since I was working remotely from my job so I decided to use a room to finish work and then relax. You need to put down whether it will be an incidental rate will be a part of the rate. I hate that I find out last minute. It is what it is. The bed was too firm for me to lay down but good to work in which is why the rating is in the middle. I stayed at Club Quarters and Delta hotels which their beds were extremely comfortable.

Stay was very nice but there was very poor communication between HOTELSBYDAY and the hotel itself in terms of the reservation

I rented the room for the day and extended it for the evening/night as well. Hotel was located near the airport which was convenient, price was fair, no complaints with the room + a bonus to be able to cast directly to the TV from my phone. Only complaint I have was the fridge was not cleaned out and had Thai Express from god knows when as the fridge smelled

Super booking , super reception at Hilton and wonderful Hilton staff

Room was clean, but was next to housekeeping supply room, which was noisy, so defeated the purpose of getting a room in between flights. Hotel staff were robotic at reception and was charged $20 more than the booking website's confirmation

Room was great but main reason was to use the pool. I unfortunately the pool was very warm. Felt like a bath. Was very disappointed. If pool wasn’t heated I’d be back.

Having the day room in Boston was great since we weren’t flying out until the evening. The disappointing part was the extra $25+ fee charged on top of tax for the “destination charge” that I was not made aware of in advance. The booking said $89+tax and nothing about this additional fee. That was a surprise and made our reasonable prices stay much more expensive. I asked the hotel for an explanation and they said since I booked through you, you should have informed me about the charge in advance.

Great dayroom good service, efficient and clean. Very friendly staff. Great experience!

It was great for resting, taking a nap and being able to shower during a long layover in New York. The complementary shuttle was also a plus.

The computers were down when I arrived at my destination, it was so hot and humid I asked for a bottled water but they had none either. Leaving took as long as the registration. The rooms were very clean and comfortable. I must have caught them of a bad time. They really try hard when things went sideways. A solid 3 if things were perfect

The motel didn't have my booking even though I had a confirmation. The front desk clerk told me he knows nothing about day use. So I had to pay for a full night.

Room was clean. Someones sheets were left in the hall for the duration of my stay. Was there no laundry hamper housekeeping could have used.? $16.00 extra than anticipated to park in the hotel.

Great experience and was able to complete a project while having work done on my home.

The original Hotel I booked with did not have rooms available. They sent me to their sister location. This was very inconvenient and unprofessional. This is the second time I have check in issues w/ hotels w/ using Hotels by day.

Hotel had an issue finding my booking. It took them almost 30 mins - longest check in ever. The room was adequate. Quiet atmosphere and reliable internet connection for meeting. A good hotel to relax and network while travelling.

The hotel posts that it has shuttle service but it’s extremely limited. Which to me is false advertisement. I was told shuttle service was every 37mins shuttle stops at 9am and resumes around 5pm. Terrible information

The front desk receptionist Meagan was not very nice. She Could use better manners. Stop asking invasive question. Like “what am I doing here”. And who will be joining me in the room” That’s none of your business. It’s not the questions. It’s how they were asked. However, the room was very nice and clean.

I booked a dayroom in Chicago to make the best use of the day between an airbnb checkout and an afternoon flight home. The experience of finding a hotel, setting up a booking, and redeeming the points (in a web browser on a computer) was uncommonly smooth. I went in expecting rough edges, but no, the user experience is right up there with the biggest booking platforms. Maybe even better than some, which get bloated with upsells. Wonderful work on that! They dayroom was great! The Club Quarters at Wacker/Michigan was awesome except for an out-of-service elevator that made getting to/from the room slow at times. I was able to meditate, do some billable work, and not think about my bags when ducking out for a last-minute lunch with an old colleague. Peace and quiet are precious luxuries in the middle of a big city. I'm glad that Hotels By Day exists.

Room was nice, Disappointed by the pool which is really small.. no sun baths. And also still waiting for the refund of the deposit

I have never had a problem with my bookings but the last time I booked a dayroom they couldn’t find my reservation and said they were full so I was turned away.

We almost did not get a room for the day despite our reservation with my credit card because the first receptionist we spoke with was very rude and quite frankly unaware that we had already reserved a room, saying check-in began at 4pm when we arrived around 11am. Another receptionist knew about the day use room option at the hotel and kindly set us up with a room. However, the price was much higher than what Hotels by Day said it would amount to. The customer service was poor, but my partner and I managed to enjoy our stay in the room and time at the waterfront.

The staff was amazing! The room was clean and perfect to let the kids rest and shower after a long day at the pool and beach. Chairs on the beach with an umbrella was perfect with the kids!!

I stayed at the Goodtime Hotel in Miami Beach. Chic, clean, modern hotel with with a great atmosphere. You feel relaxed from the moment you walk in the door. The staff were friendly and helpful at all times, from parking valet, concierge staff, Restaurant and bar staff as well as the cleaning staff I encountered, I felt welcome and respected during all my interactions. Special shout out to Pablo and Chad from the front desk. The hotel as well maintained amenities, with a bar, resturant, cafe, outdoor gym, pool and patio. It’s also great value for money considering the location. 100% would recommend!

​Worked great​. Had a long layover at the airport and was exhausted. Was able to nap at the hotel. Life saver!

Best hotel I ever stayed in also being able to book hourly instead of all day and night is so convenient wish I would of known sooner

A quick and easy check in at the LAX Hilton yesterday for a noon to 6pm reservation. Just what i needed after a very early start and a 10 hour layover at LAX. This service seems to work well. I hope future booking go as well!

​It was a great experience. We arrived before the 10 a.m. check in time and were told to go and have breakfast while we waited for a room. The room they gave us was fantastic so we were able to just relax, have a stroll around the grounds and by the pool and it was such a pleasant way to spend the day. Our flight was at 9 p.m. so it all worked out really well, much better than spending it in a crowded airport. The staff were extremely helpful. Will definitely do this again. Well worth the money.

​Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again.

Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again. 

​Everything was smooth and easy
Booking was easy
Check-in was easy
Room was as advertised
What more can you want?

​Very Easy To Book.  I didn't know this service existed. Makes planning the day with young kids that much easier!  Site was very easy to navigate and fit my time frame just right. Thank you

​Reservation was easy. The hotel was good and the price was outstanding. Great job!

​Good Service. My first hotel choice got canceled but they let me know immediately with an explanation. I was then able to rebook with a different hotel. Site is very easy to navigate.

​Blazing Fast Process​. Smooth process and very convenient service for travelers waiting for long hours in between flights. Loved it!

​​Met most exp​ectation. ​The price and availability of hotels is good but I wish there was more hotels available in more areas

​Finally!  This is such a cool service and much easier to get a room for a few hours to do some work. I also like how you don't have to pay up front, leaving more flexibility.

Had a little stumble with checking-in but other than that, my stay was excellent. Staff was extremely helpful and friendly. Room was roomy and clean.  Checkout was a breeze.

​Mini getaway. The front desk staff at the hotel was friendly and helpful, the room was clean. It was pretty easy to book my room and I enjoyed my stay.

​Its so easy!  I love how easy it is to book and the day rentals is a good amount of time to rest up and work between flights!

​Super easy and just what I needed.
Booked a room for the day quickly to focus and get work done!

​Booked same day no problem​. Excellent! Best experience I've ever had getting a room booking!

​Easy to use and would use again​.  ​The site was easy to navigate. Liked the feature to pay ahead or not. Appreciate the different time blocks available, especially when compared to other sites. Would not hesitate to use again.

Hassle free booking.
It was my first time to use the site and I chose the no charge booking that you can always cancel anytime without getting charge at all. I arrived at the place and my reservation is there. I will use this again.

Found a room at a great price.  Purchased on app to get more points and confirm reservation!

​Super easy to have a professional space​.  ​I love it. I can use the room for myself in peace n quiet and have clients come there as well

The Greatest Site On The Web. Hotels By Day is the greatest service ever to be invented especially now in the time of COVID-19 it's been helpful as heck.

Very good Customer service. I had to cancel a couple of reservations due to schedule changes. HBD were very accommodating

Thank you for the easiest booking experience ever. It was so easy and convenient. I wish more hotels caught on to this idea and service.

I’ve used Hotels By Day when I need to get away from the two places I have spent the most time over the past 2 years:  Home and work, as home and work blend.  I never get any privacy to read a book, take a hot bath, etc.  No travel also meant no vacations.  So booking a room once a month has been my guilty pleasure.  Take the day off work and just enjoy some peace and solitude.  Making an appointment for ME time has kept my sanity. 

​Easy reservation and completely smooth checkin/checkout process.
I reserved a room on the same day I intended to stay, completed everything on my phone, and was able to check in and check out at the hotel with no issues at all. Super simple and a great price!

Needed a place to spend the day away from the drama of large family gathering.  This was the perfect escape.  Thank you!

Always like using this site. Easy and no hassle.

​Flexible cancellation is appreciated.  Flexible cancellation was nice since my flights changed a day before I was to arrive. I hope to use your service again in the future.

​Straightforward service. Picking and booking a hotel of my liking was simple, affordable and straightforward. HotelsByDay has consistently proven to be effective and reliable for me

The concept of booking a room for the daytime is much overdue. I hope to use this service much more in the future. Great idea. Hampton Inn Des Moines was a treat!

Very easy booking and check in process. Needed to escape construction in my building to get some time sensitive work done and this was the perfect solution. I wish more hotels did this.

Excellent service to find a day use room ; the hotel was perfect. I will make sure to use this service again. Also, I sign up for their reward program

​Easy to book. Although we have had amazing experiences in the past, we have yet to check in at the property booked. The booking process was once again fast and very easy! I cant wait to see more New hotels on Hotels By Day. It makes it easy pre cruise and post cruise day adventures in a new city! We will be staying in Seattle in July and Miami in August. Thanks again!

Needed a spot to prep for an out of state meeting mid-day. Did not need to stay overnight, just needed a place to prep and relax. Will use HotelsByDay again. I was treated just like a regular overnight guest. Staff was friendly and accommodating.

I love that I can make a reservation in a few minutes and see everything I need to know. This is a great timesaver and the site is so easy to use!

Very friendly staff, well kept lobby areas, beautiful room! I went for just a few hours, to relax and do some work, but I'll check in more often for my monthly 'me-cation".

​Nice service.  I was pleased to have a place to spend the day while work was being done in my house. I didn't want to bother my friends from 9-5, so it worked out well. I do wish I had the option of choosing my hours, however. It worked out, but I could have used an additional hour, but the hotel staff said they couldn't extend the time by that long.

​Too easy!  I was worried that this wouldn't work, or the hotel would be upset or weird about the concept. But I showed up and was whisked right away to my room. One of the best decisions I've made!

Easiest booking of all time!  So fast to book, simple layout and amazing customer service.

​Easy and simple!
The bookings are very easy to find, and everything is color coordinated very well.

​Simplest Booking Possible.  I have not booked many hotels in my life, but this service is probably the easiest and fastest I've ever used.

​Hotels By Day is the way.  I like how much response I get from them. They always ask me how was my stay before I can even leave a review. They also care about the hotels staff, asking me in an email if I would care to leave a tip for the staff. I leave cash however I did respond telling them that and they responded back. Now that is customer service.

Amazing! I needed a quiet place place for the day where I could get things done, have a peace of mind, no interruptions and have that change of scenery if but for a second. This place delivered it all and more. The gentleman at the front desk was awesome! He really looked out for my best interests. The room was awesome, comfy and had it all. I am so very impressed!!

Perfect place for a day at the beach. Very good service and installation.

​Awesome!!!
the process was very easy and we really enjoyed our stay. will continue to use hotels by day!

I needed a room with a desk to do some business for the day. The staff were very friendly and accommodating, and the room was clean and very nice. My stay was great!

You are better than WeWork! By miles! 
Hot breakfast and a shower!
Loving my work day!

This site is quick and easy to use. The hotel and the site had good communication and the request and changes to my reservation were done without a hitch!

This was the greatest Mother's Day gift! Hotels By Day was very responsive to my questions and the hotel was amazing. So appreciate everything they did.

I was doubtful of this site, so I tried it out in a hotel in my area. Sufficient to say, this site is legit. Booked a room and had a nice time. Definitely felt like a vacation for the day.

Was hesitant at first, called a month ahead to confirm my booking, and was told was good to go. Showed up at the hotel on the day of wit my family and was 100% satisfied. Will use again.

​Awesome app and company​. Helped me and my girl have some food alone time and fitted our schedule​.