What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
September 2026
Lovely bathroom, comfortable bed, we had an enjoyable stay.
September 2026
We showed up at the hotel counter and in a minute had a large room for a nap after a 12 hrs flight. Everything perfect.
September 2026
Hotel could not find the reservation despite the reservation #.
September 2026
Check in was quick, room ok, but coffee in the room must have been 2 years old ir something. It was disguting.
Response from hotel
September 9, 2026
Thank you, Valerie, for sharing your feedback. We’re glad to know that your check-in was quick and that the room was satisfactory. However, we sincerely apologize for the condition of the coffee provided in the room. This is certainly not the quality or freshness we expect to provide our guests.
We will share your feedback with our housekeeping team so this can be reviewed and addressed. We appreciate you bringing it to our attention, as comments like yours help us identify areas where we need to improve.
September 2026
Beautiful hotel. Great caring staff.
September 2026
Excelente limpieza, la habitación muy bonita, el baño impecable
September 2026
The check in with Helen was so easy. She was so helpful and welcoming. The free shuttle was a lifesaver. So nice to rest after a long trip.
September 2026
The price on this website was $50 less than what the actual charges were. Also both pools were demolished and we were not notified of this at booking or with any update prior to arrival.
September 2026
Could not ask for a better experience and value than what we received at the Westin ATL. The bed may be the most comfortable I’ve ever slept in. 8 hour layover in the airport or 4 hrs of sleep and peace and quiet? Would do it again 1000 times.
Response from HotelsByDay
September 8, 2026
Hi Robbie, we're so glad to hear the day stay made your long layover so much better! Four hours of sleep in a comfortable, peaceful room definitely beats eight hours in the airport. We're especially happy to hear the bed was one of the most comfortable you've ever slept in. Thanks for choosing HotelsByDay, and we hope you had safe travels!
– Michaela @HBD
September 2026
Ótimo hotel, instalações novas e confortáveis atendimento espetacular ótima atendente porteiro motorista todos muito gentis
Response from HotelsByDay
September 8, 2026
Olá Giordano, ficamos muito felizes em saber que você teve uma ótima estadia e gostou das instalações novas e confortáveis. É ótimo saber que o atendimento foi espetacular e que a equipe, o porteiro e o motorista foram tão gentis. Obrigada por escolher a HotelsByDay e esperamos recebê-lo novamente em breve!
– Michaela @HBD
September 2026
It was exactly what I needed for a 20 plus hour layover that began at 1AM. Beautiful room. Excellent shuttle service.
September 2026
It was exactly what I needed for a 20 plus hour layover that began at 1AM. Beautiful room. Excellent shuttle service.
Response from HotelsByDay
September 8, 2026
Hi Bonnie, we're so glad the day stay was exactly what you needed for such a long layover! It's great to hear you enjoyed the beautiful room and excellent shuttle service. Thanks for choosing HotelsByDay, and we hope you had safe travels!
– Michaela @HBD
September 2026
Could not find complaint with the property - it was great. Everything, and more, from a layover. Would not hesitate to book again.
The only challenge was the airport shuttle. Was not able to call the property for the shuttle and had to grab a taxi.
Would be good if the hotel informed the shuttle of an expected pick up based on the guest's arrival details, and inform the guest of where the pick up would be from. If the shuttle runs every 35-45min easy to just wait at the designated spot at the airport
Response from HotelsByDay
September 8, 2026
Hi Angela, we're so glad to hear the hotel was a great fit for your layover and that you'd happily book again! We appreciate the detailed feedback about the airport shuttle, especially your suggestion about clearer pickup instructions and coordinating with guests based on their arrival details. Thanks for choosing HotelsByDay, and we hope you had safe travels!
– Michaela @HBD
September 2026
The hotel room was grim. Old, filthy and smelt really bad. On a corridor where there were rooms used for work related function - so, noisy too. Was very, very glad I didn’t have to sleep overnight in that filthy room.
Out at pool (main reason for booking) it was crammed with people who had checked out of rooms and were waiting for flights too. There were hardly any seats and we eventually managed to bag a dilapidated and dirty clam seat. It was an absolute disaster and had cost more than a night in a decent hotel elsewhere. Never again. As a business flight passenger, in future, I’d take my chance in the airport lounge.
September 2026
Booking was easy, but getting in touch with the hotel for a shuttle to the hotel was very frustrating.
Response from HotelsByDay
September 9, 2026
Hi Becky, we're glad to hear the booking process was easy, but we're sorry it was so difficult to get in touch with the hotel about the shuttle. We understand how frustrating that must have been, especially when you were trying to arrange transportation. We appreciate you letting us know and we apologize again for the frustration!
– Michaela @HBD