What our Guests Say

All went well and easy. Clean room and friendly staff.

Hotel was clean, quiet and a nice place to rest between soccer tournament games. It was nice to have a place to shower and wash uniforms between our games. Staff we all very friendly and accommodating to our needs.

Incredibly efficient check in and I got a room with a fantastic view. Great spot to recover from my red eye flight before a full afternoon.

Found myself stuck in Philly for 9 hours between flights and needed somewhere safe to rest for a bit. I actually made a mistake booking the room the first time and made it for the wrong date. The people at the property and hotels by day customer service were very nice. The agent took care of cancelling for me so I could re-book the correct day. Check in was easy and the room was more than I expected. It has everything you could need: clean bed, working tv, decent bathroom with shower and even a small “kitchen” area with microwave and mini fridge. For an added touch there’s an iron and board also! Bed was spacious and comfy. There were a few times I could hear other guests outside the door but I’m a very light sleeper and the noises didn’t last more than a few seconds so it really wasn’t anything I couldn’t deal with. Overall I’m very happy with this service and the location and will use again if needed.

This hotel ended up double billing me. I explained to check in clerk that I already prepaid through this website and he ended up charging me credit the full price again (under the guise of deposit). It’s currently being disputed through my credit card. Hotel was nice. Though loud which was unexpected for a high end hotel - can hear street noise and hallway noise so napping during the day was challenging.

The hotel room was clean and customer service was great. Will definitely book again in the future.

The room was filthy. A huge sticky stain in the floor with hairs in it. Definitely didnt clean the room before us.

Perfect space, shower bathroom evreything was immaculate and just what we needed to bide the time

Customer service was mediocre both at the hotel and through this site, with no effort to accommodate my requests. I was told by reception the hotel was fully booked when I requested a few additional hours, yet a ton of rooms were available online, forcing me to book more hours than needed instead of just charging me a fee for additional hours. The air conditioning also failed in both my original room and the room I was transferred to. Overall, a frustrating waste of time. I will not be booking through this site or staying at this hotel again.

Easy and friendly checkin, no frills checkout

Easy and friendly checkin, no frills checkout

Après avoir été accueillie, j’ai commencé par déjeuner . Au moment de demander ma clé de chambre , la personne de l’accueil a été détestable. Pas un sourire , pas une phrase complète … des mots commencé « passeport »… « carte bancaire « .. j avais laissé les bagages elle me montre la pièce je lui dis qu ils ne sont pas là .. elle retourne nonchalamment vers l’accueil et me laisse les sortir moi même . Quand je suis redescendue pour quitter l hôtel avec la navette , même accueil mais en double avec sa collègue … sûrement au courant que j avais déjà remonté les faits de la matinée La navette n avait pas été commandée .. La chambre était correcte quoi que vétuste . Un tel accueil expéditif et pas courtois dans un hôtel tel que le Hilton , c est à mon sens inconcevable Je ne sais pas comment ont été formées ces personnes mais au regard des avis laissés, ce n’est pas la 1ere fois

The settings is perfectly okay and the place is nice

Reception didn't seem to have our room ready. When they eventually found a room, it was ok, until a member of staff tried to walk in while we were asleep. It seems their records didn't show the room was in use. No assistance offered with luggage.

Solo en la entrada deveria ser mas rapido, la habitacion muy bien . Un detalle estaría mejor un microondas . Gracias nos vemos pronto.