What our Guests Say

We booked a day pass as we had an early evening flight after a cruise (Sunday). The Sonesta was a perfect home base for the day in FLL. We dropped luggage at 9AM. Walked to the nearby Hugh Taylor Birch State Park for a wonderful 2 mile hike, came back to the hotel to lounge by the pool for a few hours. Went back out for lunch and live music at the park, then used the restrooms to clean up and change for our 7PM flight. My only reason for not leaving 5 stars is the pool was pretty much over-run with kids in the AM and the pool restrooms in the gym could have been cleaner. We opted for the restrooms by the front desk which were larger and cleaner. No showers available. All-in-all, a great way to pass the day for $50 and we would highly recommend the Sonesta FLL.

Very clean and excellent customer service. The hotel is centrally located and the hours to use their amenities is very convenient. I would definitely visit this hotel again.

The hotel is under renovation. I was not affected by noise because I was on a higher floor and back room where nothing could be heard. I had a fully renovated room that was missing a desk chair, hangers and perhaps something else. I understood they are working hard to renovate the rooms and the only thing I needed was the hangers, which were promptly brought to me on request. The lady working the front desk was very nice and so was the gentleman who ran upstairs with the hangers. I have no complaints, I will return. My purpose was accomplished, to be rested for my late flight that night.

The room was absolutely immaculate! The staff was super friendly and it was easy to book and met my needs. I only needed a place to sit for a few hours while my apartment was being cleaned so this worked out perfectly!

The room was clean and functional. We took a nap and showered. Pool was under renovation so that was disappointing. Front desk employee was not friendly at all. She gave me a hard time about arriving at 9:15 am instead of 10:00 am. I told her I'd have no issue waiting until 10. But considering we'd be out of the room by 2:00 pm, rather than the allowed 4:00 pm, it hardly seems worth splitting hairs over being 45 minutes early. Finally when I asked her about the airport shuttle she just said 'You catch it outside.' That's it. Like outside isn't obvious. She didn't tell us the times or anything. It was clear she doesn't like her job. We figured it out on our own.

Clean and comfortable room, great express lunch, beautiful pool area and free airport shuttle. We would definitely stay at the Pullman again!

The staff were friendly. The room was clean. The pool was nice. The pizza at the bar was really good. The airport shuttle was also a plus. I would use this hotel day service again.

Like this hotel for day use, rooms are nice and super clean.

Shoshana was AMAZING!!!!! The male representative at the front desk was very good! The two women working at the front desk that day were rude and not friendly! We actually tried to get another day hotel because of the rudeness of the front desk

The staff was very pleasant. The room was a bit dated & had a weird cooking smell...it had a kitchen area...so someone had been cooking something. Other than that..it was a good stay.

Thwy were nice as usual but had issues checking in but they were helpful and got me in a room since shiwed paid but they couldnt get it to work in system. But they are nice and friendly and room was great

Always great easy booking ,great service,

It was Ok but there just one dedicated shuttle bus (I wish we knew we would a grabbed taxi). It was different frequent shared shuttle years ago. Not much flexibility to shift hours to exactly when we actually needed our layover. Pool area lacked umbrellas or shade combined with selfishness of guests who hogged all the shady spots with belongings at mid day for when they wanted to come back. It is not possible to contact many of these hotels anymore for specifics anymore. I'm glad I found the Hotels By Day - will use it again.

The hotel was beautiful with wonderful amenities, however, we booked the hotel because we thought it had said check out was 5pm but when we got there the girl at the desk said it was 4 because the reservation stayed checkout was “before 5pm.” So she called her supervisor and said we could stay until 4:30 at the latest. That was fine. But we started getting multiple phone calls reminding us of the checkout time and making sure we knew to be out on time. We left the hotel and got to the airport and I had missed 2 calls from the hotel making sure we checked out along with an email stating we must check out by 4:30 and we must go down to the front desk to check out. I called immediately and they said no problem but it was pretty disruptive and annoying how often they were calling about checking out. Other than that the stay was great.

Very easy to get to, room was clean, service was great. Our cruise arrived early and we had a much later flight so having a room was perfect. Free shuttle to the airport was a nice perk.