What our Guests Say

Excellent service. Pleasant staff. Beautiful beach with included loungers and umbrella

Room was clean, bathroom scrubbed, plenty of towels . Altho i didnt use any amenities i will most likely next visit. Would recommend 👌

Check in was fast and efficient, room was upgraded, hotel very nice and clean, room was great, nice shower

The hotel accommodated us earlier than the reservation of 10am. We were on a cruise that got in at 7am, & our flight to home wasn't until 3:30pm. We did not want to hang out at the airport for sure. We were able to take advantage of the hotel's complimentary breakfast, & take a nap before or flight. Nice & friendly staff. The hotel was clean.

The hotel was beautiful and clean. Customer service was excellent, enjoyed the use of spa. Would definitely come again.

Would use this again with a long layover. So much better than waiting at the airport. Bed was super comfortable , got some sleep. Shower was just what was needed. Shuttle to and from the airport work very well once I had found the number to dial

The room was good but the location not very good. Probably provide free shuttle service from CIQ or city square would be good?

Our flight arrived early and we headed to the place we originally booked called The W Phil Hotel to see if we could get an early check in to get ready for a funeral that would occur in 4 hours. We had traveled from across the other side of the country to get here. They said they didn’t have any rooms available and would text us if they did. Unfortunately, we were there waiting in the lobby for 3 hours. After scrambling to find a place just to get ready, we found Hotels by day at Sofitel and was able to book a room with them. It was an easy process and relieved a lot of stress. The front desk and valet were very kind and the rooms were very clean. Although we only needed the room to get ready, we thank Sofitel and their staff for being so accommodating. We would have missed the funeral if it weren’t for their accommodation. Thank you.

Overall, great service. Room was clean. Staff was friendly. I enjoy being able to walk in, put my things down, get comfy and turn on the tv. The room they assigned me, tv was not working. Wouldn’t turn on for anything. Otherwise, I was relaxed and refreshed.

Nice spacious clean room. Easy check in and check out. The room had all the accessories I needed at the moment. A nice spot for a refresh.

One of the most essential parts of my stay was to be Taking a Shower. The water in that room's shower would not heat up at all. Cold cold shower- horrible upsetting disappointing yuck

The hotel and the location were perfect for a day relax and refresh before a late flight from Miami International Airport. The room was big and clean and just what we needed. The missing star is for the house-keeping staff who let the doors slam each time they entered and left the multiple rooms on the 5th floor. It was a long corridor but we heard each one. Great room though.

absolutely gorgeous hotel and the perfect place for us to relax before our flight home

I have never experienced such a level of unprofessionalism and blatant disregard for a paying customer. I arrived for my scheduled check-in for a room I had already paid for in full, only to be met with hostilty and a flat-out refusal to let me check in. ​Not only was the staff incredibly rude and dismissive, but they also refused to provide a valid reason for denying me the room I booked. To make matters worse, they are now refusing to issue a refund. ​Let’s be clear: This hotel took my money, refused to provide the service I paid for, and is now effectively stealing that payment. ​Save yourself the headache and the money. Do not book here unless you enjoy being insulted and robbed. I will be disputing this charge with my bank and reporting this establishment to every travel authority possible.

the front desk showed initiative to allow us check in 1 hour before the agreed 9am slot. Room was clean and comfortable. location was also good.