What our Guests Say

Cheerful contemporary ambience. Staff friendlly & unobtrusive. Light dining options suitable in an area with many restaurants. Very clean.

Nice room, very clean, staff was courteous and polite

The room was really clean & comfortable. I used this Day Room Pass as just some quiet time to myself & to chill by the pool. The Pool area was really hot when I walked in but it got better once I put my feet in. So be prepared to be hit by the heat when you first walk in, lol… I kinda wish I could’ve stayed the rest of the day. I would definitely recommend doing this!

Great day at the pool and access to just the right amenities to make a great day trip!

Great experience, very courteous staff…booking was made without any payment confirmations and made payment at check in…room was neat and clean…will surely recommend others

Twice we have booked the same hotel 9-6 and haven't been able to get into the room until 9.30 . We book a room from 9am to attend early meeting and so this is very disruptive.

Awesome stay! I will return again.

Excelente todo muy bien

Staff were wonderful even during a terrible outage situation. In the room quickly.

Room was still dirty with shavings in the sink….. shower was coming apart……. And smoke smell

Had a great experience

I choose this rating because my reservation never appeared. Worrible situation and the staff no showing any interest for resolving the issue.

I choose this rating because my reservation never appeared. Worrible situation and the staff no showing any interest for resolving the issue.

Love the ambience and cleanliness of the hotel. The staff were very welcoming and kind. I look forward to returning.

Great room. Clean, cool, nice light.

Everything was great from check in to check out. We had a great experience! Very easy process.

Hotel is top rate! Very comfortable and relaxing. Service great. No problem. I love the idea of flexible day checkin. More hotels should offer this!

I've used this location a few times since signing with Hotelsbyday. Last time I used it , I walked into an altercation at the front desk between an unhappy guest and the front desk clerk over the guest finding bedbugs in her room. The guest showed me videos she had taken on her phone. Yesterday's stay , as requested in the reservation process, I indicated that I would be checking in at 0900am. When I arrived, the same front desk clerk as last time, said she had no rooms and that it would be a few minutes. There was another day use guest right after me that was told the same. I watched as that customer became aggravated with the wait and kept asking the clerk to explain why it's taking so long. The clerk would just as her to take a seat and wait because they had sent a cleaning staff member to check for vacant and ready for occupancy rooms (this is even though both the person checking for the rooms and the front desk clerk have handheld radios and so no need to have to wait for that person checking to physically present herself ). I waited a hour and 15 minutes before I just couldn't continue to standby idle. I approached the clerk and expressed how ridiculous this situation had become and that I'd used the facility before several times and had never seen such a poorly run operation. Her reply to me was that the rooms are subject to availability when a day use is reserved. Was she saying that reserving the room was a meaningless act and only a formality? Don't accept the reservation, if you can't guarantee the room. PERIOD ! Asked for a business card containing the hotel managers name and contact and was given a business card containing the front desk managers info. Was told that I would need to go through that individual first before being granted access to the general manager. Rather than argue , I took the card handed me. The room reservation is offered 0700am to 600pm. As stated , I indicated my arrival would be 0900am. I can only imagine what would have happened had I said 0700am. There's an obvious failure of their management systems there. The manager working that day ( gentleman wearing a business suit never made any effort to speak to his now disgusted customers. The other day use lady that arrived a couple minutes after me became so disgusted that she canceled and left. I'm finding similar complaints about this property and their inability to deliver the room you reserve to you on time. This really needs to change.

Room wasn’t ready at time of checking.

AC did not work!!!!!! Room was extremely HOT !!!!! Reservation was messed up????

Good hotel for daytime usage to a reasonable price. AC unit was noisy and the checkin took a while because of unprepared staff on my online booking. May use again for layover.

good option for day use

Staff was professional and friendly. Hotel was clean and worth the pay. Cleanliness was good too. Overall, my experience has been 5/5

Having a place to rest while waiting for our flight out of MIA was great! The room was clean and nicely updated. The staff was friendly and helpful. Just be sure to mention that it is a daypass stay first thing as they first told us there was no availability.

Service was excellent and the room was perfect!

Close to airport, pool, very clean room, extra friendly staff.

Because the service was extremely great the workers was good and especially the manager was so nice I would like to come back in the future

sEverything was fine at the Congress Plaza Hotel in Chicago. The check-in was fairly easy after I clarified it was a day use booking. The room was clean and welcoming. The decor was blah and the entry door was difficult to open due to it was sticking badly.

Excellent fast, smooth service. The room and the use of facilities was just what we needed for the day.

Upon arrival the hotel staff indicated that they did not accept hotels by day bookings, so they didn’t have the reservation. Then, we were earlier than the check-in time. The hotel made a reservation and the charged more. The room was an accessible room which was a little weird but it was clean and the bed was great. It was very noisy in the hotel which seemed to have several events and people everywhere. We could hear everything in the hallway so it wasn’t private. But the hotel is located in a nice green space that feels like a park. There’s a convenient little shop for drink near the entrance and check in desk. Didn’t try any amenities though.

Lovely room. Good service at the front desk. The incidental fee is a bit overpriced. Great room decor

Beautiful clean room, friendly and efficient staff. I enjoyed my stay there and had a great brunch at the Meat Market restaurant

Loved everything except for the water heater.

Room was clean and comfortable. Will use again if needed

Easy booking process and smooth booking,cheaper rates compare to whole day ,will use it future

Excellent service & location

Fantastic. Easy. Too. With pool, hottub use while waiting got a later flight.

Very clean room, well-appointed. Good location.

Very nice hotel and staff

This is the worst experience ever on the hotel. Bathroom has bug, I called the house keeper to pick it up. The room is too noisy because of the ongoing construction.

An excellent hotel and a very comfortable room. This was exactly what I needed

It was exactly what I needed and the rate was very reasonable. Will do it again