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Day Experiences

Here's a snippet of what guests say about
booking day passes on HotelsByDay
4.5 Out of thousands of reviews
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Reviews

All
Dayroom
Gym
Parking
Pool
Spa
Workspace
Jennifer September 29, 2022
5 out of 5 stars
Great location. Really nice room and very clean. Would stay again.
Megan September 29, 2022
5 out of 5 stars
Clean place. Nice staff. They let me leave my car overnight even though I just stayed the day :)
Roberto September 29, 2022
4 out of 5 stars
The front desk service was excellent and room was nice! The only dissapiontment was the chofer from the hotel shuttle dropped us off at the car rental center and instructed us to wait for the international terminal shuttle to take us to the international gate! We almost missed are flight!
APRIL September 28, 2022
5 out of 5 stars
Easy quick check in. Nice staff. Nice Room. Enjoyed an afternoon away from the kiddos with my hubby for his birthday! Will stay again
Mike September 28, 2022
5 out of 5 stars
The Congress has always served us well for years. We tried another hotel offering day rates but we came back to the comfort of the rooms and professional staff.
Kiy Lowe September 26, 2022
5 out of 5 stars
This hotel is definitely a vibe! The front desk staff was accommodating and extremely helpful. They really made is feel welcomed. The valet guy even spent extra time helping us to rent the complimentary bikes. I appreciated my short stay here and can't wait to return for an extended stay. Such a beautiful hotel!
Rick September 26, 2022
2 out of 5 stars

Reservation was 7-5, I arrived at 8 and was told they don't have day rooms for the hours specified. They only have them in 5 hours blocks. I showed my confirmation clearly stating checkin is at 7 and check out at 5 but the manager said they do not offer those hours. They wanted to charge me for the morning block and afternoon block. After a bunch of back and forth, they said they will allow this time only. Also, this was the manager I was dealing with so I'm not sure where the problem is. More than likely will not go back if they will not honor the reservation next time.

Response from HotelsByDay September 26, 2022

Hi Rick. Thx for your feedback!  Classic frontd esk confusion: between the time you booked and the time you checked in, the hotel changed its timeband and thought that no more 7am/5pm were still 'out there'... but here you were and you were correct in forcing them to honor these timebands!  Thank you for for your review and for booking with HotelsByDay!

Dom Reed September 26, 2022
5 out of 5 stars
The hotel is gorgeous and very unconventional! We were in walking distance to Ocean Drive but far enough to relax and unwind. I would definitely recommend and visit again if I’m the area!
Mary Callahan September 24, 2022
4 out of 5 stars
It’s a very nice hotel. My room was very clean and quiet. The staff is friendly. The hotel just needs some updates. I’ll be staying there again.
Sj September 24, 2022
3 out of 5 stars

The people at the front we’re very nice and the design and feel of the hotel lobby was very sophisticated and cool. However, if the hotel wanted to really stay unique and different from other competitors, I would recommend making sure to have some kind of alert or disclaimer that we would have to make sure to send ahead of time our booking information because hotels by day is not interfaced with the main hotel so they didn’t have my information and unknowingly charged my fiancé when I already paid online who assisted on checking us out while I was packing up my work laptop to leave. I think this causes confusion and also delay to the customer as well as not fair for the staff to be a bit puzzled and not have all the information to perform their duties from the check in and out process. I think if area was improved , I think guests might have a better satisfaction with their experience. Good luck!

Response from HotelsByDay September 24, 2022

Hi Sj.  Thank you for your feedback. We actually did not charge you. The credit card served as a guarantee, but was to be charged by the hotel. So the staff was correct in charging you (or your fiance'). With new post-Covid staff, maybe they failed to explain it correctly. We will reach out tothe hotel to make sure they do.  Thank you for booking with HotelsByDay!

Craig Nishida September 23, 2022
3 out of 5 stars

Small room, but expected for Dayroom. They save larger for staying guests. Still managed to enjoy room. Main concern I had was the $25 Destination Fee. Don't think I paid that last year.

Response from HotelsByDay September 23, 2022

Hi Craig.  Thank you for your review. We are sorry to read that you were surprised by the $25 facility charge on site.  Please note that it is listed on the hotel profile: "This hotel charges $25 + tax as amenity fee, to be paid at check-in."  Thank you.

Linda September 22, 2022
5 out of 5 stars
Prompt shuttle service from LAX, polite driver, pleasant front desk staff, nice clean room
Miss September 22, 2022
5 out of 5 stars
very convenient and friendly staff
MsT September 20, 2022
5 out of 5 stars
Easy booking, great front desk staff, good location, and clean spacious room, including robes.
Mark September 18, 2022
5 out of 5 stars
Very clean and bright boutique. My room actually had a view of Lady Liberty! Staff was friendly and professional. I will book this again the next time I'm here.
JB September 17, 2022
2 out of 5 stars

The hotel offers rooms that are separate for work and rest. I got a combined setting where I did not feel comfortable with video meetings because the bed was in full view. In addition, the room and floor were not cleaned properly, and the housekeeping staff being disrespectfully loud and having inappropriate conversations outside the room door. I was in the middle of a meeting, and the door was knocked on for checkout when I had the room until 4:00 pm. This will be the last time I would use 48 LEX and may never use hotels by day ever again. I paid extra for a room layout that I never got.

Response from HotelsByDay September 17, 2022

Hi JB.  Thank you for your feedback.  Being that you booked the 'In-room Workspace', the assumption is that you're working in a hotel room, which most of the time, has indeed a bed. Have you asked Front Desk for a different space assignment?  

Michael September 17, 2022
5 out of 5 stars
It was a relaxing way to spend several hours before our evening flight. The ease of check in, food availability and free shuttle were much appreciated.
Bill S September 16, 2022
2 out of 5 stars

The hotel was great, but the hotelsbyday website was misleading in that there was no shuttle service from the airport to the hotel, the reason I selected this location. Arrived at the airport, called the hotel to ask specifics and they said sorry we do not provide those services. Ended up ubering to and from the airport, spent more money than I anticipated. The rooms and service there was excellent, friendly staff and clean room.

Response from HotelsByDay September 16, 2022

Hi Bill. Thank you for your review.  The hotel used to have this service and then suddenly dropped it due to the post-Covid staff squeeze. We were not been made aware of it, nor did the hotel update their profile.  We apologize for this misleading info and immediately corrected it.

Julio September 15, 2022
5 out of 5 stars
Easy booking, clean and very comfortable and affordable room. The room was not ready at the expected checkin time, had to wait for 1 hr, but not a major issue. I was allowed to enjoy breakfast and connect to wifi. I was also granted an extended checkout time. Good deal!
PP September 15, 2022
3 out of 5 stars
Check-in was easy and seamless, they were able to get me in early which was great! I chose the hotel due to the time slot but housekeeping kept knocking on my door several times an hour before I was scheduled to check out. Also, the noise level in the hall was so loud throughout my stay I thought it was in my room!
Lynn September 15, 2022
5 out of 5 stars
The staff was friendly & efficient and the room was clean. The courtesy van transfer to & from the airport was a plus.
Laura Murphy September 15, 2022
5 out of 5 stars
Had a great and easy time. Shuttle picked us up within 5mins of arriving at the stop at LAX and then another 5 min ride to the hotel. We had a 10hr layover so this was perfect. Room was very big and spacious, with a massive bathroom. We liked this hotel because of the gym equipment and weren’t disappointed. Great to do a big workout and swim before heading back to the airport for our next flight. Pool left more to be desired and bar/lounge is closed for lunch. Next door has a great sandwich joint. Would definitely do again with a long lax layover
Tony September 14, 2022
5 out of 5 stars
Room is clean, service stuffy is really helpful and provide me the excellency experience, it is my fourth time to order Dayuse room at here, worth to try it.
Michael Janik September 14, 2022
4 out of 5 stars
Nice, adequate.
Scott September 14, 2022
4 out of 5 stars
Room had stains on carpet could have been cleaner and tv wasn’t the greatest it was a digital antenna is seemed like.
Leah Lucchese September 13, 2022
5 out of 5 stars
So easy to book on a moment's notice in a world where everything has to be planned well in advance.
Marty September 12, 2022
5 out of 5 stars
Easy booking, room was great. Great way to spend 7 hours waiting for a flight.
Taiya Cornelius September 12, 2022
5 out of 5 stars
Check in was easy. Room was just perfect! The front desk made sure I had ice sent right away. I would definitely recommend.
Tamara September 11, 2022
5 out of 5 stars
Very nice and the staff was wonderful this day very professional
Val September 10, 2022
5 out of 5 stars
Perfect for what we needed
Nathalie September 9, 2022
2 out of 5 stars

We booked 2 rooms at the four point by Sheraton at LAX for our friends who had a 10 hour layover on their way back to Europe. The hotel desk could not find the reservation even though we had reservation numbers and the rooms were paid in advance. My friends do not speak English and they called me in the middle of my night to try and untangle this mess. The front desk kept on saying there was no room available. After 30mns somehow they found a way to honor the reservations. While a great service, there needs to be a much better coordination with hotels. It should not be that hard!

Response from HotelsByDay September 9, 2022

Yes! It should not be that hard indeed!  All new post-covid staff are making a mess of things. We just unpublished this property until we are confident they can guarantee good service again.  Thank you for letting us know Nathalie!

Kris September 9, 2022
5 out of 5 stars
Got there 2 hrs early and the lovely lady didn't even mind. Very clean and handy to everything in down town Brooklyn. Headed straight to Fulton Street shops....so many bargains!!
Olivia September 8, 2022
5 out of 5 stars
Great hotel. Room was big and very clean. The design of the room was very nice. I love how they provide a complimentary drink and $25 worth of snacks from the snack bar. Will definitely make this my go-to hotel when I'm in nyc
stephane C. September 7, 2022
5 out of 5 stars
great space to work all day! Would do it again.
michael b September 5, 2022
1 out of 5 stars

A total rip off and a very poor hotel, if I could give negative stars I would

Response from HotelsByDay September 5, 2022

Hi Michael.  You chose a hotel in Times Square that's actually pretty popular with our guests.  May you send us an email to frontdesk [at] hotelsbyday [dot] com to inform us on what happened?  Thank you!

Soussa G September 5, 2022
5 out of 5 stars
Excellent service. Booking was easy and straight forward. Had a small payment card issue that got resolved very quickly by CS. Highly recommend. And I will definitely come back. Much easier, simpler and cheaper than booking a full night when you just need the daytime.
EM September 5, 2022
2 out of 5 stars
The Four Points LAX is a depressing hotel. The rooms have a window that faces an enclosed hallway and feel very creepy. My family and I decided to spend all of our time at pool because the room was so creepy and unsatisfactory. The pool was fine, except for the visible trash on the general area. Overall I would describe the hotel as sad and poorly maintained.
Emily S. September 4, 2022
5 out of 5 stars

Great stay for a 16 hour layover. I was able to easily walk to the historical center and enjoy a lovely bed. The check in was having a bit of issues on the hotels computer end but they were extremely accommodating. Easy to use, very convenient.

Response from HotelsByDay September 4, 2022

Hi Emily.  Thank you for your review.  We always recommend to contact our 24/7 service line (listed on voucher) if/when a hotel has difficulties at check-in.  Thank you!

I.S. September 4, 2022
5 out of 5 stars
We only used the room for about four hours, but it was very useful for a long layover, which transformed into an ever longer one due to technical problems with the plane.
Yara September 3, 2022
1 out of 5 stars

This was the worst experience ever. Booked a week in advance and travelled to the hotel only for them to tell me there is no reservation for my name, and that all rooms are full. I called 3 times before I got a call back, and all they said was they sent the reservation to the wrong email and there was nothing they can do. There are no hotels or motels available anywhere near me, so we are forced to sleep in our car. And for our inconvenience we were offered a 20 dollar credit to the site. Please do not book here. Call the hotel directly and book with them.

Response from HotelsByDay September 3, 2022

Hi Yara. We're sorry: the hotel overbooked and never told us.  We put that hotel in Oakville on notice, and gave you a $20 credit for the next booking, eventhough we did everything the hotel asked us to and never followed up on. This post-Covid summer cannot be finished soon enough!  grrrr.... 

ALM September 2, 2022
5 out of 5 stars
Excellent room. Newly renovated and the price was fabulous for a 5 hour stay. I was extremely pleased!
Yosky September 1, 2022
5 out of 5 stars
Plenty of good day room options and the check in process process was really straightforward. Definitely what I was looking for!
Strike September 1, 2022
4 out of 5 stars
Room was comfortable and quiet. Although literally at the nd of a runway, I i not hear the airplanes or the trucks on the road outside. The HVAC was very load, though. Rating is because the room was too hot for me to sleep well. On entering, I immediately turned the temperature down to the lowest, 66. The room was never colder than 70.
Georgiana N August 30, 2022
5 out of 5 stars

Lovely room with balcony, free WiFi lovely comfortable bed. Able to leave cases and go off for a few hours then shower and off to airport for late flight. Would have liked some more creamer for the coffee please.

D August 30, 2022
5 out of 5 stars
Very nice hotel. My bathroom smelt like stinky feet as soon as I walked in and I believe it was from the shower curtain because the rest of the room was immaculately clean. However, my stay was so good I was able to overlook that. Thanks!
O J August 30, 2022
4 out of 5 stars
Quiet, private, well kept
Phillip Martin August 30, 2022
5 out of 5 stars
Everything was excellent! Checking in did take some time but aside from that, everything was great!
Linda Thomas August 29, 2022
4 out of 5 stars
Clean and calm. A good oasis at Heathrow as I awaited my rental in London. It is not close to Terminal 5 though. Quite a distance away.
J August 26, 2022
3 out of 5 stars

Room was good and pretty! But I booked it for the day, to get some comfortable rest while our house is being rebuilt. At first it took a lot of time at the reception desk to get the room. It was like we checked in for a whole week. It took al least 15 minutes, maybe 20. Then someone from housekeeping entered the room while I was walking around in my underware. Then someone else from housekeeping knocked on the door while I was a sleep, to bring the hairdryer. They could be more professional about their Day use policy.

Response from HotelsByDay August 27, 2022

Hi J.  Noted!  We contacted the hotel to remind them about the day use policy and time windows.  Thank you for your note and for booking with HotelsByDay.

Dee R August 25, 2022
2 out of 5 stars

I book the room for a daystation while my vehicle was being serviced, book from 8 am -6 pm, got a call that I had to leave the room at 2 pm. Got a little angry, and was about to go and curse out the front desk, since my booking was till 6 pm. While on my way down to the front desk, got a call that my vehicle will be ready at 1 pm. Since that was the case I just left the hotel. Now beside this, the stay itself was amazing, the room was clean, and had a fresh smell. Would definitely do it again, but would want my full time that I paid for.

Response from HotelsByDay August 26, 2022

Hi Dee.  Sorry to read about front desk asking you to check-out early. It must be a confusion due to new post-Covid staffing. We will contact the hotel right away and remind them that our check-out time is negotiated to 6pm.  Thank you for booking with HotelsByDay!

Ayshia P. August 23, 2022
3 out of 5 stars

I was taking a break since I was working remotely from my job so I decided to use a room to finish work and then relax. You need to put down whether it will be an incidental rate will be a part of the rate. I hate that I find out last minute. It is what it is. The bed was too firm for me to lay down but good to work in which is why the rating is in the middle. I stayed at Club Quarters and Delta hotels which their beds were extremely comfortable.

Response from HotelsByDay August 23, 2022

Hi Ayshia.  Thank you for your feedback!  Hotels can be capricious with incidental rates and we will contact them to find out exactly what extra rate they are now levying.  In the meantime, we thank you for your feedback and for booking with HotelsByDay!

Mark T August 23, 2022
4 out of 5 stars

Stay was very nice but there was very poor communication between HOTELSBYDAY and the hotel itself in terms of the reservation

Dylan August 22, 2022
3 out of 5 stars

I rented the room for the day and extended it for the evening/night as well. Hotel was located near the airport which was convenient, price was fair, no complaints with the room + a bonus to be able to cast directly to the TV from my phone. Only complaint I have was the fridge was not cleaned out and had Thai Express from god knows when as the fridge smelled

Response from HotelsByDay August 23, 2022

Hi Dylan.  Such a shame we missed a 5 star rating just because of a fridge snafu!  -- We will immediately contact our partner and see with them that housekeeping be more attentive.  Please understand however that staffing post Covid has been a challenge for us all.  But we promise to improve!  So thank you for your feedback and for booking with HotelsByDay!

Gbemiga O August 20, 2022
5 out of 5 stars

Super booking , super reception at Hilton and wonderful Hilton staff

Alex B August 17, 2022
5 out of 5 stars
Wonderful daycation in Miami! Thank you for this mini-break! my husband and I needed a bit of relaxing time away from the kids.
Alan August 15, 2022
3 out of 5 stars

Room was clean, but was next to housekeeping supply room, which was noisy, so defeated the purpose of getting a room in between flights. Hotel staff were robotic at reception and was charged $20 more than the booking website's confirmation

Response from HotelsByDay August 15, 2022

We immediately called the hotel and made sure they refunded you the extra $20! Always contact our customer service team if you see any discrepencies on billing or service.  Thank you!

Aaron R August 15, 2022
4 out of 5 stars

Room was great but main reason was to use the pool. I unfortunately the pool was very warm. Felt like a bath. Was very disappointed. If pool wasn’t heated I’d be back.

Joe August 13, 2022
5 out of 5 stars
Wonderful experience!
Amy August 11, 2022
3 out of 5 stars

Having the day room in Boston was great since we weren’t flying out until the evening. The disappointing part was the extra $25+ fee charged on top of tax for the “destination charge” that I was not made aware of in advance. The booking said $89+tax and nothing about this additional fee. That was a surprise and made our reasonable prices stay much more expensive. I asked the hotel for an explanation and they said since I booked through you, you should have informed me about the charge in advance.

Response from HotelsByDay August 11, 2022

Hello Amy.  The 'amenity fee' (also called resort fee) is a new tax that hotels got in the habit of charging since Covid. We listed this charge in the section 'What's Not Included' on the right side of the description page.  We apologize that you were surprised by it.  We hope hotels will lose this habit of surprising charges.  Thank you for your review. 

Martin S. August 9, 2022
5 out of 5 stars

Great dayroom good service, efficient and clean. Very friendly staff. Great experience!

Phil C. August 7, 2022
4 out of 5 stars
Was clean & comfortable. Room was rather small to be honest but nevertheless did the job. Got there and they were doing maintenance on the fire alarm system.... would have been nice to know this ahead of time since I had some videoconference meetings later that day (ended up being OK). Not the cheapest but it ewas a Friday so not surprising more expensive given the competition for rooms for the weekend. I would recommend.
daria fain August 7, 2022
5 out of 5 stars
Just perfect!
Peter August 6, 2022
5 out of 5 stars
Great Room-Helpful Staff-Excellent stay,
Brian August 6, 2022
5 out of 5 stars
Super friendly and helpful staff. Clean room, good amenities.
Samuel M. August 2, 2022
5 out of 5 stars

It was great for resting, taking a nap and being able to shower during a long layover in New York. The complementary shuttle was also a plus.

Samantha August 1, 2022
5 out of 5 stars
I was looking for a break from the heatwave and Hotel Thea was great. Cranked the AC, ordered food, and just hung out for the day. It was just what I needed. Staff was kind and courteous.
Nnnn July 29, 2022
5 out of 5 stars
Good quiet
Ricky July 22, 2022
2 out of 5 stars

The computers were down when I arrived at my destination, it was so hot and humid I asked for a bottled water but they had none either. Leaving took as long as the registration. The rooms were very clean and comfortable. I must have caught them of a bad time. They really try hard when things went sideways. A solid 3 if things were perfect

Response from HotelsByDay July 22, 2022

As with everyting else, global warming is affecting our business as well. We apologize on behalf of our partner that the electricty went down and computers shut down momentarily due to heat strokes. Thank you for your patience and review.

Celeste July 19, 2022
4 out of 5 stars
Check in was easy. The room was very clean and comfortable. The only negative thing was housekeeping knocked on the door 3 times and I told them we check out at 4. The one time 2 different people knocked within 5 minutes of each other. Otherwise a very nice hotel and stay.
Amy July 18, 2022
1 out of 5 stars

The motel didn't have my booking even though I had a confirmation. The front desk clerk told me he knows nothing about day use. So I had to pay for a full night.

Response from HotelsByDay July 19, 2022

Hi. This hotel was closed for a long while. When it reopened, they hired new staff unaware of our program.  We shut this hotel down immediately after your review.  We apologize for the experience and thank you for letting us know!

Paul H. July 18, 2022
3 out of 5 stars

Room was clean. Someones sheets were left in the hall for the duration of my stay. Was there no laundry hamper housekeeping could have used.? $16.00 extra than anticipated to park in the hotel.

Shemeka J. July 18, 2022
5 out of 5 stars

Great experience and was able to complete a project while having work done on my home.

Yolanda A. July 17, 2022
3 out of 5 stars

The original Hotel I booked with did not have rooms available. They sent me to their sister location. This was very inconvenient and unprofessional. This is the second time I have check in issues w/ hotels w/ using Hotels by day.

Response from HotelsByDay July 17, 2022

Hi Yolanda. This post Covid summer season is chaotic! We're very sorry you had to experience this issue, but rest assured that the hotel did its best to walk you to a sister property and made sure you had a room when you needed it.  This is the very best they could do under these strenious circumstances.  Thank you for your patience and for letting us know.

Y July 17, 2022
5 out of 5 stars
I was first a bit skeptical about if the room was really available. I went to the hotel to check in and there it was! It was great that I could use the hotel during a day to make my day useful. I would use this service again when I need it in the future.
Orville Jean J. July 16, 2022
4 out of 5 stars

Hotel had an issue finding my booking. It took them almost 30 mins - longest check in ever. The room was adequate. Quiet atmosphere and reliable internet connection for meeting. A good hotel to relax and network while travelling.

Steve July 15, 2022
4 out of 5 stars
The hotel was very clean and tidy. Just the fact it was under construction and a bit noisy. Other then that. All good.
scigmom July 15, 2022
5 out of 5 stars
Nice room, friendly and helpful staff
Jerri July 12, 2022
3 out of 5 stars

The hotel posts that it has shuttle service but it’s extremely limited. Which to me is false advertisement. I was told shuttle service was every 37mins shuttle stops at 9am and resumes around 5pm. Terrible information

Response from HotelsByDay July 12, 2022

Thank you for this very helpful info!  We'll add it to the hotel descriptions, for future guests.  Thank you again for booking with HotelsByDay!

Pete July 12, 2022
3 out of 5 stars

The front desk receptionist Meagan was not very nice. She Could use better manners. Stop asking invasive question. Like “what am I doing here”. And who will be joining me in the room” That’s none of your business. It’s not the questions. It’s how they were asked. However, the room was very nice and clean.

Response from HotelsByDay July 12, 2022

Apologies for that!  We'll ask the front desk staff to be more respectful of someone's privacy.

Raman S. July 12, 2022
5 out of 5 stars

I booked a dayroom in Chicago to make the best use of the day between an airbnb checkout and an afternoon flight home. The experience of finding a hotel, setting up a booking, and redeeming the points (in a web browser on a computer) was uncommonly smooth. I went in expecting rough edges, but no, the user experience is right up there with the biggest booking platforms. Maybe even better than some, which get bloated with upsells. Wonderful work on that! They dayroom was great! The Club Quarters at Wacker/Michigan was awesome except for an out-of-service elevator that made getting to/from the room slow at times. I was able to meditate, do some billable work, and not think about my bags when ducking out for a last-minute lunch with an old colleague. Peace and quiet are precious luxuries in the middle of a big city. I'm glad that Hotels By Day exists.

Jay J July 9, 2022
5 out of 5 stars
Convenient location between the cruise port and the airport. Great service and nice room!
Elise Paris July 5, 2022
3 out of 5 stars

Room was nice, Disappointed by the pool which is really small.. no sun baths. And also still waiting for the refund of the deposit

Response from HotelsByDay July 5, 2022

Thank you for this precious info. We added it on the hotel description.

HolliJ July 4, 2022
2 out of 5 stars

I have never had a problem with my bookings but the last time I booked a dayroom they couldn’t find my reservation and said they were full so I was turned away.

Response from HotelsByDay July 5, 2022

Oh darn!  This should never happen.  Next time it were to happen, please make sure to contact our customer service right away, as they are trained to breakthrough the front desk wall, if we ever were to face a double-booking issue (which is quite rare)

Ness P July 2, 2022
5 out of 5 stars
Staff was quick, efficient and kind. Room was clean and comfy. Perfect for what I needed!
Lyn June 30, 2022
4 out of 5 stars
Great place for a short stay while waiting for a flight . Very comfortable room , with every amenity to make it a really comfortable stay .
Shabs June 30, 2022
4 out of 5 stars
Great comfortable place, very pleasant staff.
Athy W June 29, 2022
1 out of 5 stars
The hotel could not find my reservation despite booking for the assured room reservation. After some delay, and providing them with confirmation of my reservation they were able to organise a room. Initial impression was not positive.
Response from HotelsByDay June 30, 2022

Funny.  This London hotel gets plenty of bookings from us.  It's possibly caused by the post-Covid new staff that sometime can act a bit clueless... It's temporary.  Meantime, make sure to contact our customer service line as soon as you face an issue at check-in!  We are trained to solve all issues on site.  thank you!

Denise K June 28, 2022
5 out of 5 stars
I made a reservation for the wrong date and Hotels by day were quick and understanding making the change I needed. The room was clean and spacious. I would use this site again and highly recommend.
Megan L June 28, 2022
2 out of 5 stars
We almost did not get a room for the day despite our reservation with my credit card because the first receptionist we spoke with was very rude and quite frankly unaware that we had already reserved a room, saying check-in began at 4pm when we arrived around 11am. Another receptionist knew about the dayuse room option at the hotel and kindly set us up with a room. However, the price was much higher than what Hotels by Day said it would amount to. The customer service was poor, but my partner and I managed to enjoy our stay in the room and time at the waterfront.
Response from HotelsByDay June 29, 2022

Hi. The behavior by the front desk is unacceptable!  We immediately called the front desk and they apologized for any frustrating behavior.  As for the difference in rate, we were assured that the rate advertised is the rate they charged.  However, there's an extra hold on your credit card due to possible incidentals, which gets automatically refunded in 3 to 5 days.  

Sergio June 27, 2022
5 out of 5 stars
First time user. Not disappointed. My request was processed in matter of minutes. Great service
Zach June 27, 2022
5 out of 5 stars
Initially I was skeptical about using this, but my experience was a great one! The check-in was a little long but it was only because the manager was training a new associate at the front how to check someone in with HotelsbyDay. Facilities were nice and overall everything went exactly how I would have hoped. Thanks!
Tan H June 26, 2022
5 out of 5 stars
First time user, long layover in ATL the location was great, room, breakfast, and checkout.
Kerriann June 26, 2022
5 out of 5 stars
Very quick check in and check out, staff was great. Room was spacious and comfortable. Great experience for renting a day rate for the first time- totally will do again!
David S Sandos June 26, 2022
5 out of 5 stars
hotel was great room was great all the staff were very attentive, friendly and very helpful great place
C June 24, 2022
3 out of 5 stars
I have booked a room here 3-4 times and never had an issue until yesterday. The receptionist very publicly announced I had booked through hotels by day with a very judgmental look on her face. Then 30 min into my stay housekeeping was banging on the door asking me how much longer until I was checking out. I was pretty disappointed in this experience. My previous visits have been fine. The rooms have always been clean so that is a plus!
Response from HotelsByDay June 27, 2022

Hi. These days, hotel staff are overwhelmed and can be short tempered. Nevertheless, it is unacceptable that you get this experience.
The treatment from the front desk was very lousy.  Thank you for notifying us!  We will reach out to the hotel and will find out what the attitude as all about.  

EE June 23, 2022
1 out of 5 stars
Reservation was not honored- hotel said they wouldn’t take us. Did the same to another woman in line in front of us. Receptionist was angry and said she had no idea why Hotels by Day was allowed to make the reservation. Very negative experience overall
Response from HotelsByDay June 27, 2022

This is absolutely unacceptable and we will reach out to the hotel to make sure that it won't happen again, or they will never work with us again.  Have you tried reaching out to our customer service line when you faced an issue at front desk?  --- Regardless, we are passing this note to our CEO who will immediately call the executives of the hotel.  Thank you for letting us know and deepest apologies for the poor experience!

Yolande Howard June 22, 2022
5 out of 5 stars
The service at both the front desk and the restaurant was excellent. The individual at the front desk was especially compassionate and professional.
Mobley June 19, 2022
5 out of 5 stars
Always a good experience.
Carlos June 18, 2022
5 out of 5 stars
I was a bit skeptical but it was perfect. I almost booked a room for two days because I needed it from 11am-6pm. HBD was a perfect solution and LaGuardia Plaza Hotel was an awesome experience. Thinking of booking again just for fun
John June 17, 2022
5 out of 5 stars
Great hotel
Cathy June 15, 2022
3 out of 5 stars
Dayroom was just what we needed for our 6 hour Atlanta layover, however, despite Hotels By Day reconfirming our reservation, The Westin did not have our reservation; calls to HBD went to voicemail; reservation was eventually found but we spent 1/2 hour of our precious need for shower and nap waiting; HBD did call me back, but more than 1-1/2 hours later after we were already checked in; Love the concept and wish Westin had the reservation and HBD had someone to speak to at the time of need
Response from HotelsByDay June 23, 2022

Hi. Due to Covid disruptions, the staff was new and did not fully register where the booking was sent to.  We reached out to the hotel and corrected this mix-up.  Thank you for reaching out to us as well, which is the proper way to proceed.  We made changes internally not to have anyone wait longer than 15 minutes for a call back.  Thank you!

Reda June 15, 2022
5 out of 5 stars
Everything was very nice , easy check in and check out Clean room Good service Shower was very good Bed clean and comfortable
Matthew G June 14, 2022
4 out of 5 stars
This hotel and room was perfect for a few hours of rest in between flights. Check-in was smooth and the room was beautifully clean. Shower was good. Two negative points: 1. We asked for a baby cot, but this message never made it to the hotel. We asked at check-in and were told it will be done, but it never arrived. 2. There is a USD$300 charge still pending on our card several days after we left. We paid upfront for the room so there is no reason for this charge.
Response from HotelsByDay June 18, 2022

Hi. ALL messages are automatically passed to the hotel. We do not have any means to edit or tweak any message.  They all go out.  
2. the $300 charge unfortunately is a incidental deposit. While it should not be that much for a dayroom booking, it may be the standard procedural charge for a night stay and the front desk may have been unable to make changes.  We will make a note of that issue.  Thank you for letting us know!

Prisca June 12, 2022
5 out of 5 stars
This was awesome. Easy check-in, friendly staff & awesome price. Use the room to get a brides mother hair styled. Very clean
Steve Bear June 11, 2022
5 out of 5 stars
Had an unplanned 16 hour layover after a 14 hour flight due to flight changes- this was an early morning arrival with an evening departure - all the hotels near the airport could not guarantee an early check in before 2pm- so it was nice to use this service to get a confirmed 9am check in with a 6pm check out- for only half the cost of a full hotel room.
Lisa Y May 30, 2022
5 out of 5 stars

We got off our ship and had 8 hrs before our flight home left. Being able to relax, have a nice lunch, and not carry our luggage around was awesome. The hotel was nice and they were accommodating.

Gillian K May 24, 2022
5 out of 5 stars

The staff was amazing! The room was clean and perfect to let the kids rest and shower after a long day at the pool and beach. Chairs on the beach with an umbrella was perfect with the kids!!

Greg W April 12, 2022
5 out of 5 stars

I stayed at the Goodtime Hotel in Miami Beach. Chic, clean, modern hotel with with a great atmosphere. You feel relaxed from the moment you walk in the door. The staff were friendly and helpful at all times, from parking valet, concierge staff, Restaurant and bar staff as well as the cleaning staff I encountered, I felt welcome and respected during all my interactions. Special shout out to Pablo and Chad from the front desk. The hotel as well maintained amenities, with a bar, resturant, cafe, outdoor gym, pool and patio. It’s also great value for money considering the location. 100% would recommend!

Michelle A. April 5, 2022
5 out of 5 stars

​Worked great​. Had a long layover at the airport and was exhausted. Was able to nap at the hotel. Life saver!

David D March 29, 2022
5 out of 5 stars
​Easy to use and just what I needed​. Super easy to use and with a few clicks I can schedule a date to use a hotels amenities…awesome!
Oscar R. March 22, 2022
5 out of 5 stars

Best hotel I ever stayed in also being able to book hourly instead of all day and night is so convenient wish I would of known sooner

Timothy P. March 21, 2022
4 out of 5 stars

Great experience, for the price, rooms very clean, staff very accommodating!

John S March 16, 2022
5 out of 5 stars

A quick and easy check in at the LAX Hilton yesterday for a noon to 6pm reservation. Just what i needed after a very early start and a 10 hour layover at LAX. This service seems to work well. I hope future booking go as well!

Jane W. March 9, 2022
5 out of 5 stars

​It was a great experience. We arrived before the 10 a.m. check in time and were told to go and have breakfast while we waited for a room. The room they gave us was fantastic so we were able to just relax, have a stroll around the grounds and by the pool and it was such a pleasant way to spend the day. Our flight was at 9 p.m. so it all worked out really well, much better than spending it in a crowded airport. The staff were extremely helpful. Will definitely do this again. Well worth the money.

Edwin P. March 7, 2022
4 out of 5 stars

​Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again.

Edwin P. March 4, 2022
4 out of 5 stars

Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again. 

Michel D March 2, 2022
5 out of 5 stars

​Everything was smooth and easy
Booking was easy
Check-in was easy
Room was as advertised
What more can you want?

Herbert W. March 1, 2022
5 out of 5 stars

​Very Easy To Book.  I didn't know this service existed. Makes planning the day with young kids that much easier!  Site was very easy to navigate and fit my time frame just right. Thank you

Jay R. March 1, 2022
4 out of 5 stars

​Reservation was easy. The hotel was good and the price was outstanding. Great job!

June W. February 28, 2022
5 out of 5 stars

​Good Service. My first hotel choice got canceled but they let me know immediately with an explanation. I was then able to rebook with a different hotel. Site is very easy to navigate.

Alejandro DR February 28, 2022
4 out of 5 stars

​Blazing Fast Process​. Smooth process and very convenient service for travelers waiting for long hours in between flights. Loved it!

Bella G. February 25, 2022
4 out of 5 stars

​​Met most exp​ectation. ​The price and availability of hotels is good but I wish there was more hotels available in more areas

William D February 17, 2022
5 out of 5 stars

​Finally!  This is such a cool service and much easier to get a room for a few hours to do some work. I also like how you don't have to pay up front, leaving more flexibility.

Jayne C February 15, 2022
4 out of 5 stars
​Efficient.  Great site, with plenty to choose from to suit all budgets
A place to rest following an overnight flight and checking into further accommodation.
Rosanna G. February 8, 2022
4 out of 5 stars

Had a little stumble with checking-in but other than that, my stay was excellent. Staff was extremely helpful and friendly. Room was roomy and clean.  Checkout was a breeze.

Ordella D February 6, 2022
5 out of 5 stars

​Mini getaway. The front desk staff at the hotel was friendly and helpful, the room was clean. It was pretty easy to book my room and I enjoyed my stay.

Heather H January 31, 2022
5 out of 5 stars

​Its so easy!  I love how easy it is to book and the day rentals is a good amount of time to rest up and work between flights!

Dan C. January 27, 2022
5 out of 5 stars

​Super easy and just what I needed.
Booked a room for the day quickly to focus and get work done!

Darcy G January 25, 2022
5 out of 5 stars

​Booked same day no problem​. Excellent! Best experience I've ever had getting a room booking!

Kelli K. January 20, 2022
5 out of 5 stars

​Best Feel In Boston
I am a night nurse and often needed a quiet place to sleep between shifts. The app is very easy to use. HotelsByDay has saved my sanity.

Amy W January 17, 2022
5 out of 5 stars

​Easy to use and would use again​.  ​The site was easy to navigate. Liked the feature to pay ahead or not. Appreciate the different time blocks available, especially when compared to other sites. Would not hesitate to use again.

Albert L January 11, 2022
4 out of 5 stars

Hassle free booking.
It was my first time to use the site and I chose the no charge booking that you can always cancel anytime without getting charge at all. I arrived at the place and my reservation is there. I will use this again.

Patricia C January 11, 2022
5 out of 5 stars

Found a room at a great price.  Purchased on app to get more points and confirm reservation!

Mia A January 10, 2022
5 out of 5 stars

​Super easy to have a professional space​.  ​I love it. I can use the room for myself in peace n quiet and have clients come there as well

Sareed N January 5, 2022
5 out of 5 stars

The Greatest Site On The Web. Hotels By Day is the greatest service ever to be invented especially now in the time of COVID-19 it's been helpful as heck.

Dennis F. January 4, 2022
5 out of 5 stars

Very good Customer service. I had to cancel a couple of reservations due to schedule changes. HBD were very accommodating

Andrew E December 15, 2021
5 out of 5 stars

Thank you for the easiest booking experience ever. It was so easy and convenient. I wish more hotels caught on to this idea and service.

Mary M. December 15, 2021
5 out of 5 stars

I’ve used Hotels By Day when I need to get away from the two places I have spent the most time over the past 2 years:  Home and work, as home and work blend.  I never get any privacy to read a book, take a hot bath, etc.  No travel also meant no vacations.  So booking a room once a month has been my guilty pleasure.  Take the day off work and just enjoy some peace and solitude.  Making an appointment for ME time has kept my sanity. 

Bradley N. December 1, 2021
5 out of 5 stars

​Easy reservation and completely smooth checkin/checkout process.
I reserved a room on the same day I intended to stay, completed everything on my phone, and was able to check in and check out at the hotel with no issues at all. Super simple and a great price!

Adeline J. November 26, 2021
5 out of 5 stars

Needed a place to spend the day away from the drama of large family gathering.  This was the perfect escape.  Thank you!

Bruce T November 19, 2021
4 out of 5 stars

Always like using this site. Easy and no hassle.

Paul A November 18, 2021
5 out of 5 stars

​Flexible cancellation is appreciated.  Flexible cancellation was nice since my flights changed a day before I was to arrive. I hope to use your service again in the future.

Ayodeji A. November 17, 2021
5 out of 5 stars

​Straightforward service. Picking and booking a hotel of my liking was simple, affordable and straightforward. HotelsByDay has consistently proven to be effective and reliable for me

Jason R November 9, 2021
5 out of 5 stars

The concept of booking a room for the daytime is much overdue. I hope to use this service much more in the future. Great idea. Hampton Inn Des Moines was a treat!

Josh G November 2, 2021
5 out of 5 stars

Very easy booking and check in process. Needed to escape construction in my building to get some time sensitive work done and this was the perfect solution. I wish more hotels did this.

Del E. October 22, 2021
5 out of 5 stars

Easy as pie! Great app and fantastic idea! 

Paul D October 21, 2021
4 out of 5 stars

Excellent service to find a day use room ; the hotel was perfect. I will make sure to use this service again. Also, I sign up for their reward program

Susan S. October 20, 2021
5 out of 5 stars

​Easy to book. Although we have had amazing experiences in the past, we have yet to check in at the property booked. The booking process was once again fast and very easy! I cant wait to see more New hotels on Hotels By Day. It makes it easy pre cruise and post cruise day adventures in a new city! We will be staying in Seattle in July and Miami in August. Thanks again!

Antoine B. October 15, 2021
3 out of 5 stars

Honestly the booking was nice, yet the clerk had a problem finding our reservation.

Response from HotelsByDay October 20, 2021

At times, new front desk staff can be a bit lost about dayrooms.  It is a new model for most hotels, and during Covid, staff training is an issue. That's why we encourage you to ask for a front desk manager, or give us a call right away (number listed on your reservation confirmation).  Thank you!

Scott L October 13, 2021
5 out of 5 stars

Needed a spot to prep for an out of state meeting mid-day. Did not need to stay overnight, just needed a place to prep and relax. Will use HotelsByDay again. I was treated just like a regular overnight guest. Staff was friendly and accommodating.

Cyndi N October 11, 2021
5 out of 5 stars

I love that I can make a reservation in a few minutes and see everything I need to know. This is a great timesaver and the site is so easy to use!

Jody P October 11, 2021
5 out of 5 stars

Very friendly staff, well kept lobby areas, beautiful room! I went for just a few hours, to relax and do some work, but I'll check in more often for my monthly 'me-cation".

Dixie D. October 1, 2021
5 out of 5 stars

​Nice service.  I was pleased to have a place to spend the day while work was being done in my house. I didn't want to bother my friends from 9-5, so it worked out well. I do wish I had the option of choosing my hours, however. It worked out, but I could have used an additional hour, but the hotel staff said they couldn't extend the time by that long.

Nikolas F. September 14, 2021
5 out of 5 stars

​Too easy!  I was worried that this wouldn't work, or the hotel would be upset or weird about the concept. But I showed up and was whisked right away to my room. One of the best decisions I've made!

A. Sahin September 8, 2021
5 out of 5 stars

Easiest booking of all time!  So fast to book, simple layout and amazing customer service.

Kaden Q. September 2, 2021
5 out of 5 stars

​Easy and simple!
The bookings are very easy to find, and everything is color coordinated very well.

Sarah D. August 28, 2021
5 out of 5 stars

​Simplest Booking Possible.  I have not booked many hotels in my life, but this service is probably the easiest and fastest I've ever used.

Philip C. August 24, 2021
5 out of 5 stars

​Hotels By Day is the way.  I like how much response I get from them. They always ask me how was my stay before I can even leave a review. They also care about the hotels staff, asking me in an email if I would care to leave a tip for the staff. I leave cash however I did respond telling them that and they responded back. Now that is customer service.

Lawrence H August 12, 2021
5 out of 5 stars

Amazing! I needed a quiet place place for the day where I could get things done, have a peace of mind, no interruptions and have that change of scenery if but for a second. This place delivered it all and more. The gentleman at the front desk was awesome! He really looked out for my best interests. The room was awesome, comfy and had it all. I am so very impressed!!

Julie M August 11, 2021
5 out of 5 stars

Perfect place for a day at the beach. Very good service and installation.

Monika S. July 30, 2021
5 out of 5 stars

​Awesome!!!
the process was very easy and we really enjoyed our stay. will continue to use hotels by day!

Dathan S June 23, 2021
5 out of 5 stars

I needed a room with a desk to do some business for the day. The staff were very friendly and accommodating, and the room was clean and very nice. My stay was great!

Robert B June 16, 2021
5 out of 5 stars

You are better than WeWork! By miles! 
Hot breakfast and a shower!
Loving my work day!

Sharron S June 4, 2021
5 out of 5 stars

This site is quick and easy to use. The hotel and the site had good communication and the request and changes to my reservation were done without a hitch!

Johanna S May 23, 2021
5 out of 5 stars

This was the greatest Mother's Day gift! Hotels By Day was very responsive to my questions and the hotel was amazing. So appreciate everything they did.

Jonathan C. May 18, 2021
5 out of 5 stars

I was doubtful of this site, so I tried it out in a hotel in my area. Sufficient to say, this site is legit. Booked a room and had a nice time. Definitely felt like a vacation for the day.

Ryan R May 4, 2021
5 out of 5 stars

Just needed to get away just the daytime, for some introspective time and brainstorming, to clear my head and focus my thoughts. A mini-retreat away from my place to somewhere neutral. I asked for a room "quiet, up away from the ground noise" and it was perfect. I will definitely do this again!

Pascal T. April 13, 2021
4 out of 5 stars

​Keep the good customer service.
Great experience. Keep it up.

Bobby C January 12, 2021
5 out of 5 stars

Was hesitant at first, called a month ahead to confirm my booking, and was told was good to go. Showed up at the hotel on the day of wit my family and was 100% satisfied. Will use again.

Momo D. April 16, 2020
5 out of 5 stars

​Awesome app and company​. Helped me and my girl have some food alone time and fitted our schedule​.

Reviews

4.5 Out of thousands of reviews
Write a review

Reviews

All
Dayroom
Gym
Parking
Pool
Spa
Workspace
Jennifer September 29, 2022
5 out of 5 stars
Great location. Really nice room and very clean. Would stay again.
Megan September 29, 2022
5 out of 5 stars
Clean place. Nice staff. They let me leave my car overnight even though I just stayed the day :)
Roberto September 29, 2022
4 out of 5 stars
The front desk service was excellent and room was nice! The only dissapiontment was the chofer from the hotel shuttle dropped us off at the car rental center and instructed us to wait for the international terminal shuttle to take us to the international gate! We almost missed are flight!
APRIL September 28, 2022
5 out of 5 stars
Easy quick check in. Nice staff. Nice Room. Enjoyed an afternoon away from the kiddos with my hubby for his birthday! Will stay again
Mike September 28, 2022
5 out of 5 stars
The Congress has always served us well for years. We tried another hotel offering day rates but we came back to the comfort of the rooms and professional staff.
Kiy Lowe September 26, 2022
5 out of 5 stars
This hotel is definitely a vibe! The front desk staff was accommodating and extremely helpful. They really made is feel welcomed. The valet guy even spent extra time helping us to rent the complimentary bikes. I appreciated my short stay here and can't wait to return for an extended stay. Such a beautiful hotel!
Rick September 26, 2022
2 out of 5 stars

Reservation was 7-5, I arrived at 8 and was told they don't have day rooms for the hours specified. They only have them in 5 hours blocks. I showed my confirmation clearly stating checkin is at 7 and check out at 5 but the manager said they do not offer those hours. They wanted to charge me for the morning block and afternoon block. After a bunch of back and forth, they said they will allow this time only. Also, this was the manager I was dealing with so I'm not sure where the problem is. More than likely will not go back if they will not honor the reservation next time.

Response from HotelsByDay September 26, 2022

Hi Rick. Thx for your feedback!  Classic frontd esk confusion: between the time you booked and the time you checked in, the hotel changed its timeband and thought that no more 7am/5pm were still 'out there'... but here you were and you were correct in forcing them to honor these timebands!  Thank you for for your review and for booking with HotelsByDay!

Dom Reed September 26, 2022
5 out of 5 stars
The hotel is gorgeous and very unconventional! We were in walking distance to Ocean Drive but far enough to relax and unwind. I would definitely recommend and visit again if I’m the area!
Mary Callahan September 24, 2022
4 out of 5 stars
It’s a very nice hotel. My room was very clean and quiet. The staff is friendly. The hotel just needs some updates. I’ll be staying there again.
Sj September 24, 2022
3 out of 5 stars

The people at the front we’re very nice and the design and feel of the hotel lobby was very sophisticated and cool. However, if the hotel wanted to really stay unique and different from other competitors, I would recommend making sure to have some kind of alert or disclaimer that we would have to make sure to send ahead of time our booking information because hotels by day is not interfaced with the main hotel so they didn’t have my information and unknowingly charged my fiancé when I already paid online who assisted on checking us out while I was packing up my work laptop to leave. I think this causes confusion and also delay to the customer as well as not fair for the staff to be a bit puzzled and not have all the information to perform their duties from the check in and out process. I think if area was improved , I think guests might have a better satisfaction with their experience. Good luck!

Response from HotelsByDay September 24, 2022

Hi Sj.  Thank you for your feedback. We actually did not charge you. The credit card served as a guarantee, but was to be charged by the hotel. So the staff was correct in charging you (or your fiance'). With new post-Covid staff, maybe they failed to explain it correctly. We will reach out tothe hotel to make sure they do.  Thank you for booking with HotelsByDay!

Craig Nishida September 23, 2022
3 out of 5 stars

Small room, but expected for Dayroom. They save larger for staying guests. Still managed to enjoy room. Main concern I had was the $25 Destination Fee. Don't think I paid that last year.

Response from HotelsByDay September 23, 2022

Hi Craig.  Thank you for your review. We are sorry to read that you were surprised by the $25 facility charge on site.  Please note that it is listed on the hotel profile: "This hotel charges $25 + tax as amenity fee, to be paid at check-in."  Thank you.

Linda September 22, 2022
5 out of 5 stars
Prompt shuttle service from LAX, polite driver, pleasant front desk staff, nice clean room
Miss September 22, 2022
5 out of 5 stars
very convenient and friendly staff
MsT September 20, 2022
5 out of 5 stars
Easy booking, great front desk staff, good location, and clean spacious room, including robes.
Mark September 18, 2022
5 out of 5 stars
Very clean and bright boutique. My room actually had a view of Lady Liberty! Staff was friendly and professional. I will book this again the next time I'm here.
JB September 17, 2022
2 out of 5 stars

The hotel offers rooms that are separate for work and rest. I got a combined setting where I did not feel comfortable with video meetings because the bed was in full view. In addition, the room and floor were not cleaned properly, and the housekeeping staff being disrespectfully loud and having inappropriate conversations outside the room door. I was in the middle of a meeting, and the door was knocked on for checkout when I had the room until 4:00 pm. This will be the last time I would use 48 LEX and may never use hotels by day ever again. I paid extra for a room layout that I never got.

Response from HotelsByDay September 17, 2022

Hi JB.  Thank you for your feedback.  Being that you booked the 'In-room Workspace', the assumption is that you're working in a hotel room, which most of the time, has indeed a bed. Have you asked Front Desk for a different space assignment?  

Michael September 17, 2022
5 out of 5 stars
It was a relaxing way to spend several hours before our evening flight. The ease of check in, food availability and free shuttle were much appreciated.
Bill S September 16, 2022
2 out of 5 stars

The hotel was great, but the hotelsbyday website was misleading in that there was no shuttle service from the airport to the hotel, the reason I selected this location. Arrived at the airport, called the hotel to ask specifics and they said sorry we do not provide those services. Ended up ubering to and from the airport, spent more money than I anticipated. The rooms and service there was excellent, friendly staff and clean room.

Response from HotelsByDay September 16, 2022

Hi Bill. Thank you for your review.  The hotel used to have this service and then suddenly dropped it due to the post-Covid staff squeeze. We were not been made aware of it, nor did the hotel update their profile.  We apologize for this misleading info and immediately corrected it.

Julio September 15, 2022
5 out of 5 stars
Easy booking, clean and very comfortable and affordable room. The room was not ready at the expected checkin time, had to wait for 1 hr, but not a major issue. I was allowed to enjoy breakfast and connect to wifi. I was also granted an extended checkout time. Good deal!
PP September 15, 2022
3 out of 5 stars
Check-in was easy and seamless, they were able to get me in early which was great! I chose the hotel due to the time slot but housekeeping kept knocking on my door several times an hour before I was scheduled to check out. Also, the noise level in the hall was so loud throughout my stay I thought it was in my room!
Lynn September 15, 2022
5 out of 5 stars
The staff was friendly & efficient and the room was clean. The courtesy van transfer to & from the airport was a plus.
Laura Murphy September 15, 2022
5 out of 5 stars
Had a great and easy time. Shuttle picked us up within 5mins of arriving at the stop at LAX and then another 5 min ride to the hotel. We had a 10hr layover so this was perfect. Room was very big and spacious, with a massive bathroom. We liked this hotel because of the gym equipment and weren’t disappointed. Great to do a big workout and swim before heading back to the airport for our next flight. Pool left more to be desired and bar/lounge is closed for lunch. Next door has a great sandwich joint. Would definitely do again with a long lax layover
Tony September 14, 2022
5 out of 5 stars
Room is clean, service stuffy is really helpful and provide me the excellency experience, it is my fourth time to order Dayuse room at here, worth to try it.
Michael Janik September 14, 2022
4 out of 5 stars
Nice, adequate.
Scott September 14, 2022
4 out of 5 stars
Room had stains on carpet could have been cleaner and tv wasn’t the greatest it was a digital antenna is seemed like.
Leah Lucchese September 13, 2022
5 out of 5 stars
So easy to book on a moment's notice in a world where everything has to be planned well in advance.
Marty September 12, 2022
5 out of 5 stars
Easy booking, room was great. Great way to spend 7 hours waiting for a flight.
Taiya Cornelius September 12, 2022
5 out of 5 stars
Check in was easy. Room was just perfect! The front desk made sure I had ice sent right away. I would definitely recommend.
Tamara September 11, 2022
5 out of 5 stars
Very nice and the staff was wonderful this day very professional
Val September 10, 2022
5 out of 5 stars
Perfect for what we needed
Nathalie September 9, 2022
2 out of 5 stars

We booked 2 rooms at the four point by Sheraton at LAX for our friends who had a 10 hour layover on their way back to Europe. The hotel desk could not find the reservation even though we had reservation numbers and the rooms were paid in advance. My friends do not speak English and they called me in the middle of my night to try and untangle this mess. The front desk kept on saying there was no room available. After 30mns somehow they found a way to honor the reservations. While a great service, there needs to be a much better coordination with hotels. It should not be that hard!

Response from HotelsByDay September 9, 2022

Yes! It should not be that hard indeed!  All new post-covid staff are making a mess of things. We just unpublished this property until we are confident they can guarantee good service again.  Thank you for letting us know Nathalie!

Kris September 9, 2022
5 out of 5 stars
Got there 2 hrs early and the lovely lady didn't even mind. Very clean and handy to everything in down town Brooklyn. Headed straight to Fulton Street shops....so many bargains!!
Olivia September 8, 2022
5 out of 5 stars
Great hotel. Room was big and very clean. The design of the room was very nice. I love how they provide a complimentary drink and $25 worth of snacks from the snack bar. Will definitely make this my go-to hotel when I'm in nyc
stephane C. September 7, 2022
5 out of 5 stars
great space to work all day! Would do it again.
michael b September 5, 2022
1 out of 5 stars

A total rip off and a very poor hotel, if I could give negative stars I would

Response from HotelsByDay September 5, 2022

Hi Michael.  You chose a hotel in Times Square that's actually pretty popular with our guests.  May you send us an email to frontdesk [at] hotelsbyday [dot] com to inform us on what happened?  Thank you!

Soussa G September 5, 2022
5 out of 5 stars
Excellent service. Booking was easy and straight forward. Had a small payment card issue that got resolved very quickly by CS. Highly recommend. And I will definitely come back. Much easier, simpler and cheaper than booking a full night when you just need the daytime.
EM September 5, 2022
2 out of 5 stars
The Four Points LAX is a depressing hotel. The rooms have a window that faces an enclosed hallway and feel very creepy. My family and I decided to spend all of our time at pool because the room was so creepy and unsatisfactory. The pool was fine, except for the visible trash on the general area. Overall I would describe the hotel as sad and poorly maintained.
Emily S. September 4, 2022
5 out of 5 stars

Great stay for a 16 hour layover. I was able to easily walk to the historical center and enjoy a lovely bed. The check in was having a bit of issues on the hotels computer end but they were extremely accommodating. Easy to use, very convenient.

Response from HotelsByDay September 4, 2022

Hi Emily.  Thank you for your review.  We always recommend to contact our 24/7 service line (listed on voucher) if/when a hotel has difficulties at check-in.  Thank you!

I.S. September 4, 2022
5 out of 5 stars
We only used the room for about four hours, but it was very useful for a long layover, which transformed into an ever longer one due to technical problems with the plane.
Yara September 3, 2022
1 out of 5 stars

This was the worst experience ever. Booked a week in advance and travelled to the hotel only for them to tell me there is no reservation for my name, and that all rooms are full. I called 3 times before I got a call back, and all they said was they sent the reservation to the wrong email and there was nothing they can do. There are no hotels or motels available anywhere near me, so we are forced to sleep in our car. And for our inconvenience we were offered a 20 dollar credit to the site. Please do not book here. Call the hotel directly and book with them.

Response from HotelsByDay September 3, 2022

Hi Yara. We're sorry: the hotel overbooked and never told us.  We put that hotel in Oakville on notice, and gave you a $20 credit for the next booking, eventhough we did everything the hotel asked us to and never followed up on. This post-Covid summer cannot be finished soon enough!  grrrr.... 

ALM September 2, 2022
5 out of 5 stars
Excellent room. Newly renovated and the price was fabulous for a 5 hour stay. I was extremely pleased!
Yosky September 1, 2022
5 out of 5 stars
Plenty of good day room options and the check in process process was really straightforward. Definitely what I was looking for!
Strike September 1, 2022
4 out of 5 stars
Room was comfortable and quiet. Although literally at the nd of a runway, I i not hear the airplanes or the trucks on the road outside. The HVAC was very load, though. Rating is because the room was too hot for me to sleep well. On entering, I immediately turned the temperature down to the lowest, 66. The room was never colder than 70.
Georgiana N August 30, 2022
5 out of 5 stars

Lovely room with balcony, free WiFi lovely comfortable bed. Able to leave cases and go off for a few hours then shower and off to airport for late flight. Would have liked some more creamer for the coffee please.

D August 30, 2022
5 out of 5 stars
Very nice hotel. My bathroom smelt like stinky feet as soon as I walked in and I believe it was from the shower curtain because the rest of the room was immaculately clean. However, my stay was so good I was able to overlook that. Thanks!
O J August 30, 2022
4 out of 5 stars
Quiet, private, well kept
Phillip Martin August 30, 2022
5 out of 5 stars
Everything was excellent! Checking in did take some time but aside from that, everything was great!
Linda Thomas August 29, 2022
4 out of 5 stars
Clean and calm. A good oasis at Heathrow as I awaited my rental in London. It is not close to Terminal 5 though. Quite a distance away.
J August 26, 2022
3 out of 5 stars

Room was good and pretty! But I booked it for the day, to get some comfortable rest while our house is being rebuilt. At first it took a lot of time at the reception desk to get the room. It was like we checked in for a whole week. It took al least 15 minutes, maybe 20. Then someone from housekeeping entered the room while I was walking around in my underware. Then someone else from housekeeping knocked on the door while I was a sleep, to bring the hairdryer. They could be more professional about their Day use policy.

Response from HotelsByDay August 27, 2022

Hi J.  Noted!  We contacted the hotel to remind them about the day use policy and time windows.  Thank you for your note and for booking with HotelsByDay.

Dee R August 25, 2022
2 out of 5 stars

I book the room for a daystation while my vehicle was being serviced, book from 8 am -6 pm, got a call that I had to leave the room at 2 pm. Got a little angry, and was about to go and curse out the front desk, since my booking was till 6 pm. While on my way down to the front desk, got a call that my vehicle will be ready at 1 pm. Since that was the case I just left the hotel. Now beside this, the stay itself was amazing, the room was clean, and had a fresh smell. Would definitely do it again, but would want my full time that I paid for.

Response from HotelsByDay August 26, 2022

Hi Dee.  Sorry to read about front desk asking you to check-out early. It must be a confusion due to new post-Covid staffing. We will contact the hotel right away and remind them that our check-out time is negotiated to 6pm.  Thank you for booking with HotelsByDay!

Ayshia P. August 23, 2022
3 out of 5 stars

I was taking a break since I was working remotely from my job so I decided to use a room to finish work and then relax. You need to put down whether it will be an incidental rate will be a part of the rate. I hate that I find out last minute. It is what it is. The bed was too firm for me to lay down but good to work in which is why the rating is in the middle. I stayed at Club Quarters and Delta hotels which their beds were extremely comfortable.

Response from HotelsByDay August 23, 2022

Hi Ayshia.  Thank you for your feedback!  Hotels can be capricious with incidental rates and we will contact them to find out exactly what extra rate they are now levying.  In the meantime, we thank you for your feedback and for booking with HotelsByDay!

Mark T August 23, 2022
4 out of 5 stars

Stay was very nice but there was very poor communication between HOTELSBYDAY and the hotel itself in terms of the reservation

Dylan August 22, 2022
3 out of 5 stars

I rented the room for the day and extended it for the evening/night as well. Hotel was located near the airport which was convenient, price was fair, no complaints with the room + a bonus to be able to cast directly to the TV from my phone. Only complaint I have was the fridge was not cleaned out and had Thai Express from god knows when as the fridge smelled

Response from HotelsByDay August 23, 2022

Hi Dylan.  Such a shame we missed a 5 star rating just because of a fridge snafu!  -- We will immediately contact our partner and see with them that housekeeping be more attentive.  Please understand however that staffing post Covid has been a challenge for us all.  But we promise to improve!  So thank you for your feedback and for booking with HotelsByDay!

Gbemiga O August 20, 2022
5 out of 5 stars

Super booking , super reception at Hilton and wonderful Hilton staff

Alex B August 17, 2022
5 out of 5 stars
Wonderful daycation in Miami! Thank you for this mini-break! my husband and I needed a bit of relaxing time away from the kids.
Alan August 15, 2022
3 out of 5 stars

Room was clean, but was next to housekeeping supply room, which was noisy, so defeated the purpose of getting a room in between flights. Hotel staff were robotic at reception and was charged $20 more than the booking website's confirmation

Response from HotelsByDay August 15, 2022

We immediately called the hotel and made sure they refunded you the extra $20! Always contact our customer service team if you see any discrepencies on billing or service.  Thank you!

Aaron R August 15, 2022
4 out of 5 stars

Room was great but main reason was to use the pool. I unfortunately the pool was very warm. Felt like a bath. Was very disappointed. If pool wasn’t heated I’d be back.

Joe August 13, 2022
5 out of 5 stars
Wonderful experience!
Amy August 11, 2022
3 out of 5 stars

Having the day room in Boston was great since we weren’t flying out until the evening. The disappointing part was the extra $25+ fee charged on top of tax for the “destination charge” that I was not made aware of in advance. The booking said $89+tax and nothing about this additional fee. That was a surprise and made our reasonable prices stay much more expensive. I asked the hotel for an explanation and they said since I booked through you, you should have informed me about the charge in advance.

Response from HotelsByDay August 11, 2022

Hello Amy.  The 'amenity fee' (also called resort fee) is a new tax that hotels got in the habit of charging since Covid. We listed this charge in the section 'What's Not Included' on the right side of the description page.  We apologize that you were surprised by it.  We hope hotels will lose this habit of surprising charges.  Thank you for your review. 

Martin S. August 9, 2022
5 out of 5 stars

Great dayroom good service, efficient and clean. Very friendly staff. Great experience!

Phil C. August 7, 2022
4 out of 5 stars
Was clean & comfortable. Room was rather small to be honest but nevertheless did the job. Got there and they were doing maintenance on the fire alarm system.... would have been nice to know this ahead of time since I had some videoconference meetings later that day (ended up being OK). Not the cheapest but it ewas a Friday so not surprising more expensive given the competition for rooms for the weekend. I would recommend.
daria fain August 7, 2022
5 out of 5 stars
Just perfect!
Peter August 6, 2022
5 out of 5 stars
Great Room-Helpful Staff-Excellent stay,
Brian August 6, 2022
5 out of 5 stars
Super friendly and helpful staff. Clean room, good amenities.
Samuel M. August 2, 2022
5 out of 5 stars

It was great for resting, taking a nap and being able to shower during a long layover in New York. The complementary shuttle was also a plus.

Samantha August 1, 2022
5 out of 5 stars
I was looking for a break from the heatwave and Hotel Thea was great. Cranked the AC, ordered food, and just hung out for the day. It was just what I needed. Staff was kind and courteous.
Nnnn July 29, 2022
5 out of 5 stars
Good quiet
Ricky July 22, 2022
2 out of 5 stars

The computers were down when I arrived at my destination, it was so hot and humid I asked for a bottled water but they had none either. Leaving took as long as the registration. The rooms were very clean and comfortable. I must have caught them of a bad time. They really try hard when things went sideways. A solid 3 if things were perfect

Response from HotelsByDay July 22, 2022

As with everyting else, global warming is affecting our business as well. We apologize on behalf of our partner that the electricty went down and computers shut down momentarily due to heat strokes. Thank you for your patience and review.

Celeste July 19, 2022
4 out of 5 stars
Check in was easy. The room was very clean and comfortable. The only negative thing was housekeeping knocked on the door 3 times and I told them we check out at 4. The one time 2 different people knocked within 5 minutes of each other. Otherwise a very nice hotel and stay.
Amy July 18, 2022
1 out of 5 stars

The motel didn't have my booking even though I had a confirmation. The front desk clerk told me he knows nothing about day use. So I had to pay for a full night.

Response from HotelsByDay July 19, 2022

Hi. This hotel was closed for a long while. When it reopened, they hired new staff unaware of our program.  We shut this hotel down immediately after your review.  We apologize for the experience and thank you for letting us know!

Paul H. July 18, 2022
3 out of 5 stars

Room was clean. Someones sheets were left in the hall for the duration of my stay. Was there no laundry hamper housekeeping could have used.? $16.00 extra than anticipated to park in the hotel.

Shemeka J. July 18, 2022
5 out of 5 stars

Great experience and was able to complete a project while having work done on my home.

Yolanda A. July 17, 2022
3 out of 5 stars

The original Hotel I booked with did not have rooms available. They sent me to their sister location. This was very inconvenient and unprofessional. This is the second time I have check in issues w/ hotels w/ using Hotels by day.

Response from HotelsByDay July 17, 2022

Hi Yolanda. This post Covid summer season is chaotic! We're very sorry you had to experience this issue, but rest assured that the hotel did its best to walk you to a sister property and made sure you had a room when you needed it.  This is the very best they could do under these strenious circumstances.  Thank you for your patience and for letting us know.

Y July 17, 2022
5 out of 5 stars
I was first a bit skeptical about if the room was really available. I went to the hotel to check in and there it was! It was great that I could use the hotel during a day to make my day useful. I would use this service again when I need it in the future.
Orville Jean J. July 16, 2022
4 out of 5 stars

Hotel had an issue finding my booking. It took them almost 30 mins - longest check in ever. The room was adequate. Quiet atmosphere and reliable internet connection for meeting. A good hotel to relax and network while travelling.

Steve July 15, 2022
4 out of 5 stars
The hotel was very clean and tidy. Just the fact it was under construction and a bit noisy. Other then that. All good.
scigmom July 15, 2022
5 out of 5 stars
Nice room, friendly and helpful staff
Jerri July 12, 2022
3 out of 5 stars

The hotel posts that it has shuttle service but it’s extremely limited. Which to me is false advertisement. I was told shuttle service was every 37mins shuttle stops at 9am and resumes around 5pm. Terrible information

Response from HotelsByDay July 12, 2022

Thank you for this very helpful info!  We'll add it to the hotel descriptions, for future guests.  Thank you again for booking with HotelsByDay!

Pete July 12, 2022
3 out of 5 stars

The front desk receptionist Meagan was not very nice. She Could use better manners. Stop asking invasive question. Like “what am I doing here”. And who will be joining me in the room” That’s none of your business. It’s not the questions. It’s how they were asked. However, the room was very nice and clean.

Response from HotelsByDay July 12, 2022

Apologies for that!  We'll ask the front desk staff to be more respectful of someone's privacy.

Raman S. July 12, 2022
5 out of 5 stars

I booked a dayroom in Chicago to make the best use of the day between an airbnb checkout and an afternoon flight home. The experience of finding a hotel, setting up a booking, and redeeming the points (in a web browser on a computer) was uncommonly smooth. I went in expecting rough edges, but no, the user experience is right up there with the biggest booking platforms. Maybe even better than some, which get bloated with upsells. Wonderful work on that! They dayroom was great! The Club Quarters at Wacker/Michigan was awesome except for an out-of-service elevator that made getting to/from the room slow at times. I was able to meditate, do some billable work, and not think about my bags when ducking out for a last-minute lunch with an old colleague. Peace and quiet are precious luxuries in the middle of a big city. I'm glad that Hotels By Day exists.

Jay J July 9, 2022
5 out of 5 stars
Convenient location between the cruise port and the airport. Great service and nice room!
Elise Paris July 5, 2022
3 out of 5 stars

Room was nice, Disappointed by the pool which is really small.. no sun baths. And also still waiting for the refund of the deposit

Response from HotelsByDay July 5, 2022

Thank you for this precious info. We added it on the hotel description.

HolliJ July 4, 2022
2 out of 5 stars

I have never had a problem with my bookings but the last time I booked a dayroom they couldn’t find my reservation and said they were full so I was turned away.

Response from HotelsByDay July 5, 2022

Oh darn!  This should never happen.  Next time it were to happen, please make sure to contact our customer service right away, as they are trained to breakthrough the front desk wall, if we ever were to face a double-booking issue (which is quite rare)

Ness P July 2, 2022
5 out of 5 stars
Staff was quick, efficient and kind. Room was clean and comfy. Perfect for what I needed!
Lyn June 30, 2022
4 out of 5 stars
Great place for a short stay while waiting for a flight . Very comfortable room , with every amenity to make it a really comfortable stay .
Shabs June 30, 2022
4 out of 5 stars
Great comfortable place, very pleasant staff.
Athy W June 29, 2022
1 out of 5 stars
The hotel could not find my reservation despite booking for the assured room reservation. After some delay, and providing them with confirmation of my reservation they were able to organise a room. Initial impression was not positive.
Response from HotelsByDay June 30, 2022

Funny.  This London hotel gets plenty of bookings from us.  It's possibly caused by the post-Covid new staff that sometime can act a bit clueless... It's temporary.  Meantime, make sure to contact our customer service line as soon as you face an issue at check-in!  We are trained to solve all issues on site.  thank you!

Denise K June 28, 2022
5 out of 5 stars
I made a reservation for the wrong date and Hotels by day were quick and understanding making the change I needed. The room was clean and spacious. I would use this site again and highly recommend.
Megan L June 28, 2022
2 out of 5 stars
We almost did not get a room for the day despite our reservation with my credit card because the first receptionist we spoke with was very rude and quite frankly unaware that we had already reserved a room, saying check-in began at 4pm when we arrived around 11am. Another receptionist knew about the dayuse room option at the hotel and kindly set us up with a room. However, the price was much higher than what Hotels by Day said it would amount to. The customer service was poor, but my partner and I managed to enjoy our stay in the room and time at the waterfront.
Response from HotelsByDay June 29, 2022

Hi. The behavior by the front desk is unacceptable!  We immediately called the front desk and they apologized for any frustrating behavior.  As for the difference in rate, we were assured that the rate advertised is the rate they charged.  However, there's an extra hold on your credit card due to possible incidentals, which gets automatically refunded in 3 to 5 days.  

Sergio June 27, 2022
5 out of 5 stars
First time user. Not disappointed. My request was processed in matter of minutes. Great service
Zach June 27, 2022
5 out of 5 stars
Initially I was skeptical about using this, but my experience was a great one! The check-in was a little long but it was only because the manager was training a new associate at the front how to check someone in with HotelsbyDay. Facilities were nice and overall everything went exactly how I would have hoped. Thanks!
Tan H June 26, 2022
5 out of 5 stars
First time user, long layover in ATL the location was great, room, breakfast, and checkout.
Kerriann June 26, 2022
5 out of 5 stars
Very quick check in and check out, staff was great. Room was spacious and comfortable. Great experience for renting a day rate for the first time- totally will do again!
David S Sandos June 26, 2022
5 out of 5 stars
hotel was great room was great all the staff were very attentive, friendly and very helpful great place
C June 24, 2022
3 out of 5 stars
I have booked a room here 3-4 times and never had an issue until yesterday. The receptionist very publicly announced I had booked through hotels by day with a very judgmental look on her face. Then 30 min into my stay housekeeping was banging on the door asking me how much longer until I was checking out. I was pretty disappointed in this experience. My previous visits have been fine. The rooms have always been clean so that is a plus!
Response from HotelsByDay June 27, 2022

Hi. These days, hotel staff are overwhelmed and can be short tempered. Nevertheless, it is unacceptable that you get this experience.
The treatment from the front desk was very lousy.  Thank you for notifying us!  We will reach out to the hotel and will find out what the attitude as all about.  

EE June 23, 2022
1 out of 5 stars
Reservation was not honored- hotel said they wouldn’t take us. Did the same to another woman in line in front of us. Receptionist was angry and said she had no idea why Hotels by Day was allowed to make the reservation. Very negative experience overall
Response from HotelsByDay June 27, 2022

This is absolutely unacceptable and we will reach out to the hotel to make sure that it won't happen again, or they will never work with us again.  Have you tried reaching out to our customer service line when you faced an issue at front desk?  --- Regardless, we are passing this note to our CEO who will immediately call the executives of the hotel.  Thank you for letting us know and deepest apologies for the poor experience!

Yolande Howard June 22, 2022
5 out of 5 stars
The service at both the front desk and the restaurant was excellent. The individual at the front desk was especially compassionate and professional.
Mobley June 19, 2022
5 out of 5 stars
Always a good experience.
Carlos June 18, 2022
5 out of 5 stars
I was a bit skeptical but it was perfect. I almost booked a room for two days because I needed it from 11am-6pm. HBD was a perfect solution and LaGuardia Plaza Hotel was an awesome experience. Thinking of booking again just for fun
John June 17, 2022
5 out of 5 stars
Great hotel
Cathy June 15, 2022
3 out of 5 stars
Dayroom was just what we needed for our 6 hour Atlanta layover, however, despite Hotels By Day reconfirming our reservation, The Westin did not have our reservation; calls to HBD went to voicemail; reservation was eventually found but we spent 1/2 hour of our precious need for shower and nap waiting; HBD did call me back, but more than 1-1/2 hours later after we were already checked in; Love the concept and wish Westin had the reservation and HBD had someone to speak to at the time of need
Response from HotelsByDay June 23, 2022

Hi. Due to Covid disruptions, the staff was new and did not fully register where the booking was sent to.  We reached out to the hotel and corrected this mix-up.  Thank you for reaching out to us as well, which is the proper way to proceed.  We made changes internally not to have anyone wait longer than 15 minutes for a call back.  Thank you!

Reda June 15, 2022
5 out of 5 stars
Everything was very nice , easy check in and check out Clean room Good service Shower was very good Bed clean and comfortable
Matthew G June 14, 2022
4 out of 5 stars
This hotel and room was perfect for a few hours of rest in between flights. Check-in was smooth and the room was beautifully clean. Shower was good. Two negative points: 1. We asked for a baby cot, but this message never made it to the hotel. We asked at check-in and were told it will be done, but it never arrived. 2. There is a USD$300 charge still pending on our card several days after we left. We paid upfront for the room so there is no reason for this charge.
Response from HotelsByDay June 18, 2022

Hi. ALL messages are automatically passed to the hotel. We do not have any means to edit or tweak any message.  They all go out.  
2. the $300 charge unfortunately is a incidental deposit. While it should not be that much for a dayroom booking, it may be the standard procedural charge for a night stay and the front desk may have been unable to make changes.  We will make a note of that issue.  Thank you for letting us know!

Prisca June 12, 2022
5 out of 5 stars
This was awesome. Easy check-in, friendly staff & awesome price. Use the room to get a brides mother hair styled. Very clean
Steve Bear June 11, 2022
5 out of 5 stars
Had an unplanned 16 hour layover after a 14 hour flight due to flight changes- this was an early morning arrival with an evening departure - all the hotels near the airport could not guarantee an early check in before 2pm- so it was nice to use this service to get a confirmed 9am check in with a 6pm check out- for only half the cost of a full hotel room.
Lisa Y May 30, 2022
5 out of 5 stars

We got off our ship and had 8 hrs before our flight home left. Being able to relax, have a nice lunch, and not carry our luggage around was awesome. The hotel was nice and they were accommodating.

Gillian K May 24, 2022
5 out of 5 stars

The staff was amazing! The room was clean and perfect to let the kids rest and shower after a long day at the pool and beach. Chairs on the beach with an umbrella was perfect with the kids!!

Greg W April 12, 2022
5 out of 5 stars

I stayed at the Goodtime Hotel in Miami Beach. Chic, clean, modern hotel with with a great atmosphere. You feel relaxed from the moment you walk in the door. The staff were friendly and helpful at all times, from parking valet, concierge staff, Restaurant and bar staff as well as the cleaning staff I encountered, I felt welcome and respected during all my interactions. Special shout out to Pablo and Chad from the front desk. The hotel as well maintained amenities, with a bar, resturant, cafe, outdoor gym, pool and patio. It’s also great value for money considering the location. 100% would recommend!

Michelle A. April 5, 2022
5 out of 5 stars

​Worked great​. Had a long layover at the airport and was exhausted. Was able to nap at the hotel. Life saver!

David D March 29, 2022
5 out of 5 stars
​Easy to use and just what I needed​. Super easy to use and with a few clicks I can schedule a date to use a hotels amenities…awesome!
Oscar R. March 22, 2022
5 out of 5 stars

Best hotel I ever stayed in also being able to book hourly instead of all day and night is so convenient wish I would of known sooner

Timothy P. March 21, 2022
4 out of 5 stars

Great experience, for the price, rooms very clean, staff very accommodating!

John S March 16, 2022
5 out of 5 stars

A quick and easy check in at the LAX Hilton yesterday for a noon to 6pm reservation. Just what i needed after a very early start and a 10 hour layover at LAX. This service seems to work well. I hope future booking go as well!

Jane W. March 9, 2022
5 out of 5 stars

​It was a great experience. We arrived before the 10 a.m. check in time and were told to go and have breakfast while we waited for a room. The room they gave us was fantastic so we were able to just relax, have a stroll around the grounds and by the pool and it was such a pleasant way to spend the day. Our flight was at 9 p.m. so it all worked out really well, much better than spending it in a crowded airport. The staff were extremely helpful. Will definitely do this again. Well worth the money.

Edwin P. March 7, 2022
4 out of 5 stars

​Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again.

Edwin P. March 4, 2022
4 out of 5 stars

Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again. 

Michel D March 2, 2022
5 out of 5 stars

​Everything was smooth and easy
Booking was easy
Check-in was easy
Room was as advertised
What more can you want?

Herbert W. March 1, 2022
5 out of 5 stars

​Very Easy To Book.  I didn't know this service existed. Makes planning the day with young kids that much easier!  Site was very easy to navigate and fit my time frame just right. Thank you

Jay R. March 1, 2022
4 out of 5 stars

​Reservation was easy. The hotel was good and the price was outstanding. Great job!

June W. February 28, 2022
5 out of 5 stars

​Good Service. My first hotel choice got canceled but they let me know immediately with an explanation. I was then able to rebook with a different hotel. Site is very easy to navigate.

Alejandro DR February 28, 2022
4 out of 5 stars

​Blazing Fast Process​. Smooth process and very convenient service for travelers waiting for long hours in between flights. Loved it!

Bella G. February 25, 2022
4 out of 5 stars

​​Met most exp​ectation. ​The price and availability of hotels is good but I wish there was more hotels available in more areas

William D February 17, 2022
5 out of 5 stars

​Finally!  This is such a cool service and much easier to get a room for a few hours to do some work. I also like how you don't have to pay up front, leaving more flexibility.

Jayne C February 15, 2022
4 out of 5 stars
​Efficient.  Great site, with plenty to choose from to suit all budgets
A place to rest following an overnight flight and checking into further accommodation.
Rosanna G. February 8, 2022
4 out of 5 stars

Had a little stumble with checking-in but other than that, my stay was excellent. Staff was extremely helpful and friendly. Room was roomy and clean.  Checkout was a breeze.

Ordella D February 6, 2022
5 out of 5 stars

​Mini getaway. The front desk staff at the hotel was friendly and helpful, the room was clean. It was pretty easy to book my room and I enjoyed my stay.

Heather H January 31, 2022
5 out of 5 stars

​Its so easy!  I love how easy it is to book and the day rentals is a good amount of time to rest up and work between flights!

Dan C. January 27, 2022
5 out of 5 stars

​Super easy and just what I needed.
Booked a room for the day quickly to focus and get work done!

Darcy G January 25, 2022
5 out of 5 stars

​Booked same day no problem​. Excellent! Best experience I've ever had getting a room booking!

Kelli K. January 20, 2022
5 out of 5 stars

​Best Feel In Boston
I am a night nurse and often needed a quiet place to sleep between shifts. The app is very easy to use. HotelsByDay has saved my sanity.

Amy W January 17, 2022
5 out of 5 stars

​Easy to use and would use again​.  ​The site was easy to navigate. Liked the feature to pay ahead or not. Appreciate the different time blocks available, especially when compared to other sites. Would not hesitate to use again.

Albert L January 11, 2022
4 out of 5 stars

Hassle free booking.
It was my first time to use the site and I chose the no charge booking that you can always cancel anytime without getting charge at all. I arrived at the place and my reservation is there. I will use this again.

Patricia C January 11, 2022
5 out of 5 stars

Found a room at a great price.  Purchased on app to get more points and confirm reservation!

Mia A January 10, 2022
5 out of 5 stars

​Super easy to have a professional space​.  ​I love it. I can use the room for myself in peace n quiet and have clients come there as well

Sareed N January 5, 2022
5 out of 5 stars

The Greatest Site On The Web. Hotels By Day is the greatest service ever to be invented especially now in the time of COVID-19 it's been helpful as heck.

Dennis F. January 4, 2022
5 out of 5 stars

Very good Customer service. I had to cancel a couple of reservations due to schedule changes. HBD were very accommodating

Andrew E December 15, 2021
5 out of 5 stars

Thank you for the easiest booking experience ever. It was so easy and convenient. I wish more hotels caught on to this idea and service.

Mary M. December 15, 2021
5 out of 5 stars

I’ve used Hotels By Day when I need to get away from the two places I have spent the most time over the past 2 years:  Home and work, as home and work blend.  I never get any privacy to read a book, take a hot bath, etc.  No travel also meant no vacations.  So booking a room once a month has been my guilty pleasure.  Take the day off work and just enjoy some peace and solitude.  Making an appointment for ME time has kept my sanity. 

Bradley N. December 1, 2021
5 out of 5 stars

​Easy reservation and completely smooth checkin/checkout process.
I reserved a room on the same day I intended to stay, completed everything on my phone, and was able to check in and check out at the hotel with no issues at all. Super simple and a great price!

Adeline J. November 26, 2021
5 out of 5 stars

Needed a place to spend the day away from the drama of large family gathering.  This was the perfect escape.  Thank you!

Bruce T November 19, 2021
4 out of 5 stars

Always like using this site. Easy and no hassle.

Paul A November 18, 2021
5 out of 5 stars

​Flexible cancellation is appreciated.  Flexible cancellation was nice since my flights changed a day before I was to arrive. I hope to use your service again in the future.

Ayodeji A. November 17, 2021
5 out of 5 stars

​Straightforward service. Picking and booking a hotel of my liking was simple, affordable and straightforward. HotelsByDay has consistently proven to be effective and reliable for me

Jason R November 9, 2021
5 out of 5 stars

The concept of booking a room for the daytime is much overdue. I hope to use this service much more in the future. Great idea. Hampton Inn Des Moines was a treat!

Josh G November 2, 2021
5 out of 5 stars

Very easy booking and check in process. Needed to escape construction in my building to get some time sensitive work done and this was the perfect solution. I wish more hotels did this.

Del E. October 22, 2021
5 out of 5 stars

Easy as pie! Great app and fantastic idea! 

Paul D October 21, 2021
4 out of 5 stars

Excellent service to find a day use room ; the hotel was perfect. I will make sure to use this service again. Also, I sign up for their reward program

Susan S. October 20, 2021
5 out of 5 stars

​Easy to book. Although we have had amazing experiences in the past, we have yet to check in at the property booked. The booking process was once again fast and very easy! I cant wait to see more New hotels on Hotels By Day. It makes it easy pre cruise and post cruise day adventures in a new city! We will be staying in Seattle in July and Miami in August. Thanks again!

Antoine B. October 15, 2021
3 out of 5 stars

Honestly the booking was nice, yet the clerk had a problem finding our reservation.

Response from HotelsByDay October 20, 2021

At times, new front desk staff can be a bit lost about dayrooms.  It is a new model for most hotels, and during Covid, staff training is an issue. That's why we encourage you to ask for a front desk manager, or give us a call right away (number listed on your reservation confirmation).  Thank you!

Scott L October 13, 2021
5 out of 5 stars

Needed a spot to prep for an out of state meeting mid-day. Did not need to stay overnight, just needed a place to prep and relax. Will use HotelsByDay again. I was treated just like a regular overnight guest. Staff was friendly and accommodating.

Cyndi N October 11, 2021
5 out of 5 stars

I love that I can make a reservation in a few minutes and see everything I need to know. This is a great timesaver and the site is so easy to use!

Jody P October 11, 2021
5 out of 5 stars

Very friendly staff, well kept lobby areas, beautiful room! I went for just a few hours, to relax and do some work, but I'll check in more often for my monthly 'me-cation".

Dixie D. October 1, 2021
5 out of 5 stars

​Nice service.  I was pleased to have a place to spend the day while work was being done in my house. I didn't want to bother my friends from 9-5, so it worked out well. I do wish I had the option of choosing my hours, however. It worked out, but I could have used an additional hour, but the hotel staff said they couldn't extend the time by that long.

Nikolas F. September 14, 2021
5 out of 5 stars

​Too easy!  I was worried that this wouldn't work, or the hotel would be upset or weird about the concept. But I showed up and was whisked right away to my room. One of the best decisions I've made!

A. Sahin September 8, 2021
5 out of 5 stars

Easiest booking of all time!  So fast to book, simple layout and amazing customer service.

Kaden Q. September 2, 2021
5 out of 5 stars

​Easy and simple!
The bookings are very easy to find, and everything is color coordinated very well.

Sarah D. August 28, 2021
5 out of 5 stars

​Simplest Booking Possible.  I have not booked many hotels in my life, but this service is probably the easiest and fastest I've ever used.

Philip C. August 24, 2021
5 out of 5 stars

​Hotels By Day is the way.  I like how much response I get from them. They always ask me how was my stay before I can even leave a review. They also care about the hotels staff, asking me in an email if I would care to leave a tip for the staff. I leave cash however I did respond telling them that and they responded back. Now that is customer service.

Lawrence H August 12, 2021
5 out of 5 stars

Amazing! I needed a quiet place place for the day where I could get things done, have a peace of mind, no interruptions and have that change of scenery if but for a second. This place delivered it all and more. The gentleman at the front desk was awesome! He really looked out for my best interests. The room was awesome, comfy and had it all. I am so very impressed!!

Julie M August 11, 2021
5 out of 5 stars

Perfect place for a day at the beach. Very good service and installation.

Monika S. July 30, 2021
5 out of 5 stars

​Awesome!!!
the process was very easy and we really enjoyed our stay. will continue to use hotels by day!

Dathan S June 23, 2021
5 out of 5 stars

I needed a room with a desk to do some business for the day. The staff were very friendly and accommodating, and the room was clean and very nice. My stay was great!

Robert B June 16, 2021
5 out of 5 stars

You are better than WeWork! By miles! 
Hot breakfast and a shower!
Loving my work day!

Sharron S June 4, 2021
5 out of 5 stars

This site is quick and easy to use. The hotel and the site had good communication and the request and changes to my reservation were done without a hitch!

Johanna S May 23, 2021
5 out of 5 stars

This was the greatest Mother's Day gift! Hotels By Day was very responsive to my questions and the hotel was amazing. So appreciate everything they did.

Jonathan C. May 18, 2021
5 out of 5 stars

I was doubtful of this site, so I tried it out in a hotel in my area. Sufficient to say, this site is legit. Booked a room and had a nice time. Definitely felt like a vacation for the day.

Ryan R May 4, 2021
5 out of 5 stars

Just needed to get away just the daytime, for some introspective time and brainstorming, to clear my head and focus my thoughts. A mini-retreat away from my place to somewhere neutral. I asked for a room "quiet, up away from the ground noise" and it was perfect. I will definitely do this again!

Pascal T. April 13, 2021
4 out of 5 stars

​Keep the good customer service.
Great experience. Keep it up.

Bobby C January 12, 2021
5 out of 5 stars

Was hesitant at first, called a month ahead to confirm my booking, and was told was good to go. Showed up at the hotel on the day of wit my family and was 100% satisfied. Will use again.

Momo D. April 16, 2020
5 out of 5 stars

​Awesome app and company​. Helped me and my girl have some food alone time and fitted our schedule​.

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