What our Guests Say

Got to hotel.and they said they didn't have my reaervation even though i had a confirmation email and number. Had to go to another hotel.

I wish purchases with loyalty points were refundable or transferable.

Came to Portland to visit dying father. Stayed at Airbnb without late checkout privileges. Our flight is 11:50PM and my daughter has to work using Wi Fi. Thank you for your accomodations.

We booked an Oceanview suite and when we got there they gave us the smallest room I've ever seen... It was filthy and the view looked out at an exterior wall. The elevator frequently took 30 minutes or more to catch a ride. I asked the front desk why we were getting such a small room with no view even though we paid extra for the suite. He told me that I had the room I booked...I showed him my confirmation email and then he started acting like he couldn't understand me. So we were stuck all day in a room that was literally worse than some prisoners are in. I wish there was a way to show how awful the room actually was! Forgot to mention that the check-in desk had the audacity to try and charge me an extra $50 for early check-in even though I was there 30 minutes after the check-in time! Stay away from here!

I was going to leave 1 star because of the initial front desk person who had no clue what HotelsByDay was and said they do accept check ins until 3 p.m. When I showed him my confirmation & explained for the 3rd time that we had a day reservation, he said to sit and wait. We went to the "coffee shop" to have breakfast, paid $15 each and were met with empty food containers, stale croissants and an empty Coffee Mate container (no other options). I asked if this was what we paid over $30 for (incl tax)?! Finally the ladies in this area went in the back and bought out eggs, potatoes and what looked like little hot dogs. At this point, we were ready to cancel and leave the hotel but the front desk rep (different person) found us a room and let us check in "early" (we had a CONFIRMATION for 8 a.m. and were told they had no rooms, then they found a room and she was going to let us check in early even though she wasn't supposed to do that - it was past 8:15 a.m. at this point. Price I was charged was also a couple of dollars more than what the site had.) At this point I just wanted a room with a shower and a bed. I have used other hotels on this site and never had these issues.

For those of you who were attracted by the cheap price(around $42), please be advised this is the price for the pool pass ONLY. It does NOT offer a room for you to stay in the daytime. As a traveler who is not quite familiar with Florida, it is easily to be confused. So if you are looking for a hotel to stay during your daytime while waiting for your cruise line or flight, PLEASE, PLEASE, PLEASE double check with front desk what you are booking for.

The Nautilus Hotel is beautiful and has a very nice beach area. However, their customer service was terrible. When I arrived at 11 (for an 11 check-in), a lady working the desk rudely interrupted the man checking us in and said there were no day rooms and I could have a refund if I’d like, with no explanation, no apology, and no other options. When I told her that I booked (and paid for) this room well in advance as my flight was not until nighttime she said there was nothing she could do as housekeeping said there are no rooms and she walked away. I continued to explain that we had nowhere else to go and already paid for a room. Eventually a manager came over and assigned us a different room, again with no apologies, cutting into our only 6 hour stay with them. The second elevator was broken so there were long lines for the only working elevator at all times to get to and from your room. When we went to the beach to use the loungers (reservation said all hotel amenities included), they had no record of us at the hotel and it took even more of our time to convince them to allow us to use the loungers. The beach loungers did not include the umbrella which was unfortunate as the other hotels we stayed at nearby included both. And to end our stay on a sour note, when we went back to our room to shower and change (one hour before our check-out time), the keys no longer worked and it took two employees to get us back into our room with the only explanation being “we were supposed to check out that morning” although we only checked in that morning and check-out wasn’t until 5 p.m. Again, not one apology for so much of our trip being wasted. The only reason for two stars is that the hotel was very nice, the management not so much.

I did not get a confirmation of my booking and could not relocate it after I booked it.

Need a place to rest for a few hours

Love this app. Use it often when need to early check-in!

It's a joke, they don't answer calls or messages and when you arrive they tell you that they are not available for Hotelbydays. They are very unserious and they dont care about making you waste your time. Then you also have to wait another half hour for them to bring your car from the parking lot!

I thought the hallways were really dirty and in need of cleaning . Day room was fine BUT there were no chairs . There were small folding stools. Most people use day rooms to work from , this was nearly impossible .

Our reservation was 9AM. They did have a room ready until 11AM

Easy breezy check-in and lots of amenities right there on property. Great stay!

Well they didn’t even have a room for us so not good. Two of families we were with got one but they oversold. Also we were supposed to Be able to check in at 10am and wasn’t able to get in room until 11:30. Hotel in good location. Way understaffed.

arrived to find out that they required a $150 security deposit that i was told was “in the fine print” and would also take days to come back on my card which i did not have an extra $150 to wait for days to get back so was unable to use my room. if you are going to have a security deposit you should make it known before booking not “in the fine print”

Despite a confirmed booking denied entry and said are sold out

When I arrived, on time, I was informed that no rooms were available, even with a reservation! My name and number was taken. I was called 2 hours later but I'd secured alternative accommodations. This is BAD BUSINESS! I will not use this service again. I will also share my experience with colleagues and family/friends. Unacceptable!!

The hotel was supposed to include facilities (gym and Swimming pool). However, we were stopped and told we couldn’t use it. We were treated like 2nd class citizens as day room use guests. We have used day use rooms many times n many hotels but this was an awful experience.

At the front desk for close to an hour with only one guest in front of me because the man doing the job did not know what he was doing. He repeatedly apologized for his newness and lack of knowledge. Also said there was no one there to help him and even tried calling for help. Worst experience, of although he kept his cool in spite it all.

Registration agent at hotel didn't have a clue about how to find our reservation and advance payment. After a 30-minute wait the issue was finally resolved. According to the hotel, HotelsbyDay had neglected to confirm our payment.

Everyone should consider that a $39 “resort fee” is added to the rate given on the web site.There were other hotels to choose from!

We chose this hotel because the pool was heated and it had a hot tub. Neither were warm enough to enjoy and the pool is on the highway side so it’s not peaceful. All our relaxing by and in the pool plans weren’t possible. It was disappointing to pay so much to not get the thing we booked the hotel for. The room was fine.

I had expected better from this hotel but there were so many hiccups during our stay. First, they assigned us to a room that was dirty and not cleaned. So we had to go down and get our room switched. Secondly, we went to lunch at the restaurant, and when we came back up to the restaurant, our key card was no longer working because it had reset itself. Thirdly, our check-out time is 5PM and the booking reflects this, but when 4:30PM rolled around, housekeeping staff knocked on our door and asked when we're checking out and if we were extending our stay; it was so disruptive and annoying. Lastly, I had paid in full for this stay on HotelsbyDay, but the person checking me in charged an almost $400 charge on my credit card without explaining to me what the charge is for. I was unaware of this until I saw my credit card statement. I was then later told that she incorrectly charged me for the room, not seeing that it was already paid in full. Overall, this hotel fell below expectations and I was so disappointed.

The customer service staff was not aware of our reservation and payment made. We had to wait over an hour for the free shuttle and instead used an uber both to and from the hotel. I would rather stay at the Pullman where the staff are more organized.

I make a reservation but when I went to the hotel they said no room available. What’s the point of reservation?? Very unprofessional.

We only ended up at this hotel because we arrived at the place we had initially booked a non-refundable room, only to be told that they had no rooms available. We called Hotels By Day, who apologized, and booked us into this hotel. BUT, the price for this room was higher and they refused to honor the payment we’d already made. We won’t be using this service ever again.

I had to get my room changed 3x due to cleanliness issues, as well as pluming issues. The lady checking me in seemed to be in a pretty bad mood. My first room was pretty nice although it was not cleaned, I let the front desk know and the woman who checked me in changed my room, however it was so much smaller and smelled so much like mold. I went to remove my shoes and the carpet was all wet. I called The front desk and they transferred me to a different room which ultimately ended up being a double bed which I did Not ask for however I was tired and did not want to cause anymore stress on myself. I will Not be returning to this place.

Motel wouldn’t honor my booking despite me having a confirmation number. Had to pay the full walk in rate. The place is essentially a motel and I suspect a hook up motel given the mirrors on the ceiling and neon flighting. If you’re looking for a place to sleep for a few hours because your loved one is at Montefiore hospital (why we were there) I don’t recommend this place!

The staff and venue were not very accommodating, with our flight arriving early (5.30am) and the hotel not allowing us to check in until 9am, as per original booking time. I understand the booked time is 9am, however in every other country we have visited, early checkins have been allowed if the room was free, without having to pay extra. This is just common decency - the room isn't being used anyway. The lobby has nothing there really, so not much to wait in. They also don't have anywhere to safely secure your baggage until you can check in. Talking with the gentleman at reception, he discussed options about paying extra to check in early, however would only charge per hour, so if it was 30 mins early, he would charge an hour. Apparently this is to avoid argument, although this seemed to only create one He then continued to say because it benefits the hotel. Clearly this place is only trying to benefit themselves and have no customer service. Would not recommend, nor stay here again.

We had to leave the minute we got there. Booked it for the indoor pool for a staycation during the kids winter break. The pool was closed. Not the hotels fault, they said Hotels By Day did not update the link on the website that said the pool hours. Waste of a day!

Clean comfortable room and hotel. The staff were very friendly and helpful It was easy to check in and catch the shuttle to the airport. Note that the restaraunt and bar are closed until 5pm but there are lots of food and drink options available to purchase from in the pantry area.

Very clean room and nice, definitely will be coming back

I came to check in at the hotel and the hotel is required to be 21+ and on the Hotelsbyday page that policy is not explicitly said. I was offered a refund at the front desk but was never contacted again. I tried to contact Hotelsbyday multiple times and nothing.

Two weeks after I am still waiting for my security deposit refund

Hotel is in desperate need of an update, it’s very tired & tatty. So much noise from corridor and surrounding rooms, hardly a relaxing stay. Counter staff disinterested to the point of rudeness. But it’s so close to the airport terminal…!

I searched thru many hotels and thought this one would be nice for me and my 2 girls, they love vintage. Got to the hotel and they say I did not pay which I did and they made me pay again. To avoid wasting the only few hours I paid again. Then it’s a pool party when we arrive and it’s “18+” so while in Miami we sat in a room from 10-6pm

Booked a day use so I could take a nap after a red eye. Check in took forever because front desk people were training and said they couldn't find the reservation but after 20mins or so, they did? Additionally, they charged an $18 resort for a room that was used for less than 5 hours. Elevator is slow and place is dated, smells like a motel. Will never book this place ever again.

I made a reservation through Hotels By Day, but at the hotel reception they’ve told me there was no reservation under my name, affirming it was a scam and there was no room for me.

We booked this room for the day after a cruise, to have somewhere to rest and eat before our evening flight. The restaurant was not open until the evening, the pool was dirty and the airport shuttle was getting cleaned at 4:00 pm and wouldn’t be running at that time. No one bothered to tell us, DESPITE letting them know we were waiting on the shuttle when we checked out at 3:45. Finally at 4:15 pm we inquired and were told to walk to the hotel next door. We finally just ordered an Uber. Much nicer hotels nearby for the same amount of money with better amenities. Unfortunately would not stay here again.

There is no note on the site saying their airport shuttle stops between 9AM-5PM. Had to take Uber from SFO, was not happy. Otherwise, room was clean, staff was helpful.

Traveling from out of town got to hotel my reservation was not available. All rooms were taking so I wasn’t able to get a room.

They Overcharged me for the stay. After numerous emails to Hampton and HotelsByDay in last two months, issues is still pending. Finally raised a dispute charge with credit card company.

This review is not for the hotel but the connection between the site and hotel. I had to wait 30 minutes for the hotel to create a new reservation as they had nothing from hotelsbyday. Fortunately the staff were excellent and hotel very good for our business meeting

Because the hotel could not find the reservation, my rating is not for the hotel but for your site

I made a reservation to stay at Econolodge in Times Square when I arrived there im met by a big sign saying not open to the public. I went inside to ask and the staff rudely pushed me off. Told me to read the sign and that they’re no longer a hotel in a nasty attitude. If they’re no longer a hotel why are they available for booking on the website? Had to remake a whole other booking at a completely different location last minute. Luckily at the new location everyone was welcoming and nice

Fantastic app and experience! I had a 8-hour layover and needed a place to rest & refresh before a long flight. HotelsByDay was easy to use and provided me with lots of great options in MIA, all conveniently located next to the airport. 100% recommended!

Very disappointed. There for our anniversary away from our everyday lives and the construction was horrible. We couldn't even hear the TV because of all the drilling and banging. Check-in took a bit because apparently they didn't have the room I booked available. Will not be back.

There was a strong odor of old dirty bleach mop water in the room and the staff did not seem prepared for our stay. We specifically requested the time selected as we had just came off of a cruise and needed a room until our flight later that evening. Upon check-in they did not have our room prepared, and furthermore we ended up having to visit a local store to purchase cleaning supplies and air freshener to make the room more comfortable for us.

I give a 3.5 star review. The hotel was great. I needed it because of a layover. I paid for the hotel through this site. When I got to the hotel to check in, there was confusion because the hotel said they should not be live on the site. It made me feel uncomfortable because of that disconnect.

The room smell of bleach and the linnens where dirty

Hotel had no record of my stay.

Always an excellent experience!!!!! Love it!

This resort was truly amazing and exceeded our expectations. The room was immaculate, with a large rainfall shower and spacious balcony. The swell pool, hot tub and lounge were absolutely beautiful. The location was directly across the street from the ocean and every kind of shop and restaurant was within a short walking distance. We want to return here for a week-long stay in the future. It was superb in every way.

The time of stay was a bit short. If the timing allowed was 9 am to 5 pm or 5 30 pm, it would have been great.

Perfect for a long stopover. Clean, spacious rooms and incredibly conveniently located in the departures hall

I have used many day rooms but this was by far the worst. Upon first entry everything looked nice and the staff was friendly, but after a few moments taking a work call the noise in this room sounded like there was heavy construction next door. After my work calls, I tried to sleep for some hours before my flight but the noise continued and got way worse — I called reception to find out what was happening, the bed would shake whenever the drill was on. They told me my room was above their car park, so they cannot help. It was horrific, I couldn’t manage to rest and would have anxiety whenever the noise started (every 10 mins or so it was running like crazy for 5 or so mins)

Very convenient to Paddington station. The staff are very friendly and checkin process efficient. The room was amazingly small. Double bed was against one wall, just space to walk around the bed, a desk e in a little nock. The bathroom was very nice, but very small. The shower waa good. Ovealll the room was clean and warm and the bed was comfortable.

Love rooms you have available. I used to be a Dayuse customer, but not anymore. They don't have the options 7 days per week, but more importantly you utilize "quality" hotels. Great Job! Love the service. Thank-you!

The palpable heat from the indoor pool that fogged my glasses was cruel when there was no hot water in our room. Half the reason you book a day room is a nice hot shower. What a shame. Everything else was fine, good people

The hotel accommodation was a disgrace. They charge for parking, the desk clerk was very rude and they hold on to a $75 deposit which they say won't return to your account for 5-7 days. Very disappointed.

Have been a regular user of the day use. Staff is friendly and nice but the check in system is very slow. They have to get an email from the back office, and if sometimes noone is there, the guest has to wait as long as 30 to 60 min. The other thing is the $25 resort free they charge - which is absolutely a ripoff. This is not a resort hotel and they provide nothing for it. This should be included in the price of the hotel and put upfront. Otherwise, hotel is old but nice enough and convenient location

Hotel was under major construction so it was way overpriced for Dayuse and took way too long to get into a room

All went as planned, room was cleaner everything worked it was Thanksgiving, so there were football game on, the TV had a little mishap. I try to straightened iit out had to go in back of it and reposition the HDMI cord because somebody left it undone, and then the remote didn’t work and we got one from the front desk, all in all nice decent day we do it again

They told me that, even though I had a confirmation that said I was guaranteed a room, they had none available.

The room was adequate but not great. The desk rattled when I tried to type on my computer, and it was quite noisy outside.

Served its purpose. Overpriced for a couple hours of sleep and the hotel see,ed annoyed I booked it. People checking in for the night we’re waiting for rooms.

They weren't able to check me in at the check-in time, and then interrupted twice throughout the day, even with the "do not disturb" sign on the door.

On my first visit to Shade Manhattan Beach, CA, the room was not ready at the reserved time, even though my reservation was in their system. On my second visit, they claimed that the room was not confirmed and there was no room available. The RUDE front-desk person eventually contacted the manager, and after an hour wait, they eventually found a room. Hotels by Day needs to drop this property as a client. I will not use Shade Manhattan Beach, CA ever again. I should have learned from my first experience with them. This was not the relaxing day experience I wanted.

Everything was so smooth. I got my room in about 5 minutes after searching around on Hotelsbyday.

No free airport shuttle as stated on website when booking.

At the time of check-in, I was told to wait 30mins because there are no rooms available. What's the point of asking your expected time when you can't even get the room avaible at the check-in time to begin with. Once I came back, there was gentleman who also booked a day use and was told the same thing - to wait. Finally after 42minutes, I was able to get my room.

I paid for the room in advance, so I reserved the room. After arriving, the hotel people told me they overbooked the room. So I had to wait more than one hour to get to my room. Next time, I will just go to pastime to a Starbucks or get a cheaper hotel. These guys are not very serious about their compromise. Avenue Of The Arts Hotel can not be trusted.

Check in took extra time as they needed to re-enter it in to their system, elevators are very slow and too little capacity for hotel size and then they billed my card 20% more than Hotels by the Day quoted. Room was clean and pleasant so giving 3 stars for that.

The worst part of our 8 week holiday was this experience at the Best Western property. A horrible hotel, can’t believe any rating agency would have a property like this on their books. After checking in, our big mistake, we booked a trip to the airport on the 4pm shuttle. The room we were in was so bad, we actually took the 1pm shuttle to escape!!! We’re are meeting our travel agent tomorrow and we will make sure she does not use your company ever again.

Hotel stay at Hyatt Regency Harbor was fine. The room was clean and the area quite close to Logan International Airport. Apparently, there is a free shuttle between hotel and airport but booking confirmation made no mention on this. Breakfast buffet is available at USD27 but I find the selection quite limited though. Our biggest issue for our stay was that the hotel charged us for our stay even though payment was already processed by hotelsbyday.com. After calling customer service, we got email that the amount charged by hotel will be refunded... but it will take 3-5 days. Hope that hotelsbyday.com could ensure that this process is ironed out as guests have limited hours to enjoy their stay but instead have to spend valuable time following-up on this.

Wasn't able to make my reservation and was not able to cancel the stay. Not the hotels fault, I blame Hotels By Day.

The motel was great. Nice room and very clean. Unfortunately, there is apparently no communication between "hotelsbyday" and the Motel, causing the motel staff to scramble to find a room for me.

Would have scored a 5 is it wasn't for the percussion power tools operating for 3 hours over an 8 hour stay

Whilst the room was great, the check-in and check-out process at the hotel was appalling. On arrival our reservation was not easily found, and whilst we had paid for this hotel in full via Hotelsbyday, we were held at check-in for more than 30 minutes whilst the hotel tried to verify we had in fact paid. Even the manager needed to get involved all whilst our dayroom hours were ticking away. They eventually allowed us to go to the room, still not fully convinced we had paid for our reservation. On attempt to check-out, an issue of unpaid taxes now became an issue, notwithstanding we had paid for the room and all the taxes in advance via Hotelsby day. This also became an issue that required a manager to come and resolve, again 20 minutes waiting for agreement that we had in fact paid in full. These unnecessary administration matters overshadowed what was a very nice hotel room for day use and would have been completely fit for purpose had all these other annoying issues did not occur. If the hotel is at fault, then they should consider having staff understand that not all guests choose to book directly with a hotel, and if they cant figure the proper administration of such reservations, then dont advertise with booking sites. If hotelsbyday failed to do their job correctly here and caused us the inconvenience, then get your act together in a highly competitive market....as consumers, we have lots of choices, a situation I'm sure you would be aware of and want to fix.

Unexpectedly long transit, searched for day rooms and found this site and this excellent offer - and a twin room which is sometimes hard to find. 15 mins from the airport, friendly welcome, spacious room with good blackout curtains and comfortable beds and pillows. Fell asleep in seconds! When we woke up had a coffee, good and strong shower and left. Good size walk-in shower with nice shampoo and bodywash provided, plus a shaving kit and toothbrush. All that we needed for a half day (midday to 7pm), comfortable, spacious and a friendly welcome and goodbye.

It seemed like it would work, but the hotel staff at the Double Tree hotel didn't seem to know what the voucher was. We sat in the lobby for an hour after a tiring all night flight. By 9 30, we were having to insist on getting a room, but we're told that no room had yet been cleaned. After a bit of insisting, we got our room, but the advertised 9 to 5 didn't happen. Then, on checkout, a much larger bill was presented... essentially the normal rate. So the process didn't work. We likely won't use this service again

Crowne Plaza charged me for the room (USD 201.53) which I have already paid to you. Please assist to get refund.

1and a half hours wait to check in, room was disgusting,toilet blocked,dirty carpet, felt very unsafe. If we had been staying there all night, we would have left. Don’t stay at this hotel.

I own a restaurant so I know what it is like running a business, and I'd like to highlight a fault with your operation. I booked a dayroom for a special occasion with my wife and when I went to check in, I had asked the receptionist for a DoubleTree cookie, which is what I thought was a unique quirk of your brand and a *thing* the DoubleTree brand was known for doing... handing out a cookie to customers. I was rudely told that Daytime customers don't get cookies. Now if the guy said "sorry we're out of cookies" I would not have cared in the slightest. But for someone to tell me, as a paying customer, that "No you can't have a cookie because you are a daytime customer and not a nighttime customer", is honestly a terrible look on your brand. It's not about the cookie, it's about the principle. It's one thing to not mention or offer the cookie to everyone, but when someone ASKS for one, (because it is quite frankly one of the only things I knew about your brand), and then denying them the cookie because they purchased one type of stay over a different one, it's not likely they will decide to book again. Hope this review gets read but someone in management that actually understands basic common sense when it comes to business and branding.

When I got there, they did not have any rooms available.

This was not good. I have stayed in Westins in Capetown and Vegas and those were exeptional hotels. Here the bed linnen was stained, the were blood marks on the towels and in the bathroom there were so many black hairs I could make a wig. Very disappointing.

The room was spacious, clean and quiet, what you would expect from a budget hotel. We also appreciated the onsite restaurant and fitness centre. My biggest issue was with the airport shuttle. I followed the instructions provided by the hotel for requesting the airport shuttle and called the hotel upon arrival using the airport phone. Despite saying that the shuttle would arrive in 20 minutes, it took over 1 hour and 3 phone calls for the shuttle to arrive! Another gentleman had been waiting over 1.5 hours for the shuttle despite also calling the hotel numerous times. The receptionist at the hotel was kind and provided a complimentary buffet breakfast voucher for 2 people for the inconvienience but it was still very unpleasant to be waiting outside in almost freezing temperatures for over 1 hour!

I was charged a parking fee of 55$ although i specifically stated verbatum "I dont have the money to pay for parking, do you have free street parking" She told me to park in #1. This is underneath the the L. Certainly wasnt any special parking. Also hidden fee of deposit which you only get half back. Otherwise hotel was clean, had a community kitchenette downstair which was cool.

Despite calling and speaking with the manager at the Doubletree to reconfirm after booking with HotelsbyTheDay that I need a roomf rom 3-6, I got there and was told by the same manager that nothing was available till 4 pm! You need to figure out your integration with their booking policies MUCH better. The room was fine, but the process was a mess!

Hotel was not very clean

Check in/out was as easy as it could have been. To save on money, the hotel had the heat turned off. So the room was freezing when I walked in. Overall, it was nice, but the pictures used on the site do not match the actual room you get. You will not get a balcony, or a large window. But you will get a king size bed and a lot of space. I made it work for what I needed it for.

Even though the hotel was lovely, there was no booking via Hotels By Day. They had never heard of the site and the reference number did not correspond to any booking on their side. The HBD website says to reach out to them on FB messenger if I was having issues checking in , which I did. 7 hours later, I got this response "You can reach us at [email protected] or book directly on our website."

The room was a little dated and a little grubby. I couldn't get internet and when I called down to the reception no one answered. Then, considering it was a dayroom to sleep, the cleaner knocked on the door, waking me, to ask what time I was leaving!!! When I told them at reception as I checked out they just said sorry!

Courtyard by Marriott Long Island City doesn't honor the fee that is stated here for the room, when booking through this site $143.92. They charge flat fee of $170 every time. The room is great though.

Great Workspace to work from! Thank you.