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Experiencias de los invitados

He aquí un fragmento de lo que dicen los huéspedes sobre
los pases diurnos en HotelsByDay
4.5 Sobre 5 estrellas en la valoración global de :count reviews
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Reviews

All
Dayroom
Gym
Parking
Pool
Spa
Workspace
Yusuf Eyitayo November 26, 2022
5 Sobre 5 estrellas
Am on a transit and the layover was a bit of lengthy hours. It was a nice hotel to within the proximity of the airport
John Doe November 26, 2022
3 Sobre 5 estrellas
It’s very quiet in there but the only thing I don’t like is these two women who work that have some issues. Everytime me and my bf come they are the same two people who try to barge into the room sometimes an hour before checkout an say it’s time to checkout when I KNOW what time I paid for. On top of that I was charged extra for a mistake that was on them.
Rosemary Parker November 23, 2022
3 Sobre 5 estrellas
The hotel lobby was gloomy and did not look updated. The room was very nice though and the colors and carpet were fresh and clean. It took the heater awhile to get the chill out of the room but eventually it go warner. The staff "CoCo" was amazing and had the best personality and expertise. She offered information that helped me in choosing Courtyard by Marriot over the other hotels in the vicinity. Hotelsbyday which CoCo reommended after hearing what I needed. fit my business needs and I will recommend that to all of my colleagues. Overall the hotel stay was fine.
Theresa November 21, 2022
1 Sobre 5 estrellas

If I could give negative stars I would. We had a group of 6 adults and a baby so We took 2 taxis to the hotel from port of Miami around 10am totaling about $110 just to find out “they had no rooms available until after 2” we were suppose to be able to check in at 10am.. also they could not find either of our reservations I booked through this site and the others were booked directly with the hotel. But said they were sold out the night before and it was not possible to have anything ready before 2. They did nothing for us for the inconvenience, we were 110bucks from the cabs with nothing to do but sit in a lobby for hours and wait for our next taxi at 230. Absolutely ridiculous. Will never go here again or recommend this

Response from HotelsByDay November 21, 2022

Hi Theresa. We are so sorry to hear of this sad news that the hotel was overbooked and could not accommodate your stay. We were not made aware of this issue by either the hotel or your party. Please always contact us if any problem: our team is trained to solve them.  Also, please note that you booked with no credit card guarantees, which then falls within the 'first come, first served' basis.  Again, we are so sorry to read of your experience, and have contacted the executives of the property in Miami Airport so that issues like yours do not happen anymore. 

Tammie November 21, 2022
4 Sobre 5 estrellas
Everything was great. Very clean. Nice room. Bed comfortable. The reason I can’t give 5 stars is the room doesn’t have a microwave or fridge?
Sue November 21, 2022
4 Sobre 5 estrellas
Easy to book. Reasonable rates and clean room
Joyce November 20, 2022
5 Sobre 5 estrellas
This was a great option that gave us a place to stay after our cruise since our flight didn't leave until 4:00pm and we had to be off the ship at 8:30am. The only disappointment was that our flight was delayed by 2 hours and the hotel wouldn't let us stay for an extra hour because it was booked through a 3rd party.
Carolyn L. November 20, 2022
5 Sobre 5 estrellas
We arrived at Hyatt Place at 10:30am from Port Everglades after a week long cruise. We needed a restful place to unwind before our evening flight home. Hyatt Place was perfect. We were greeted with a welcome smile & our dayroom was ready when we arrived. We walked to BurgerFi for lunch & the food was very good. Great location & would highly recommend Hyatt Place. Everything you need is at Dania Pointe area within walking distance of the hotel.
Brenda Lewis November 19, 2022
5 Sobre 5 estrellas
It was a great stay. It was quiet and peaceful. I really enjoyed seeing the wildlife near the hotel. The water in the back of the hotel was so serene. My day suite was clean and bright. I will stay again.
Ivan November 19, 2022
5 Sobre 5 estrellas
Comfortable and clean room. Excellent customer service.i will definetely come back.
Thomas November 18, 2022
5 Sobre 5 estrellas
The times that we have stayed here have all been great. The day room gives us a place to just chill and hangout away from home. It's a great day retreat to escape from work and adulting. Everyone should get the king jr suite. Super comfy like having a small apartment. Go play hooky with your SO.
Thomas November 18, 2022
5 Sobre 5 estrellas
The times that we have stayed here have all been great. The day room gives us a place to just chill and hangout away from home. It's a great day retreat to escape from work and adulting. Everyone should get the king jr suite. Super comfy like having a small apartment. Go play hooky with your SO.
Phillip Martin November 18, 2022
4 Sobre 5 estrellas
The heater wasn’t working and the room was cold. A maintenance man attempted to come in while I was sleeping. Thankfully, I had the bolt lock on the door! Other than that, I had a good experience!
Merrick November 17, 2022
5 Sobre 5 estrellas
With such a great day room rate I didn't know what to expect, and the outside of the hotel isn't anything special. But I absolutely loved the room! Very well appointed, comfy, feels like it has been redecorated in the past year, mattress was great and I loved both the bedspread and linens and pillows they chose — and, for me, in particular, very sensitive to light, the fact they had blackout curtains made all the difference. I had a very comfortable sleep. If I had to make just two criticisms: (a) the water pressure in the shower ain't all that great (could have something to do with the unnecessary over-fancy shower head?), and (b) I suggest you approach the front desk with nothing but kindness and gobs of patience. Despite the niceness of this property, I take it the front desk staff ain't all that happy, at least when I was there. So be prepared in advance to hold your cool, which will likely make it, in the end, a better experience. But I would definitely come back here again for a day stay, and thank you to Hotels By Day for having this property in their inventory!
Quentin November 16, 2022
5 Sobre 5 estrellas
Very handy hotel for an LA layover. Clean & tidy
MJF November 16, 2022
1 Sobre 5 estrellas

Wrong check-in/checkout information given at reception. Person insisted she was right: she wasn't but I still had to leave an hour before I was due. Room not properly stocked with bathroom and personal items. Even had to ask for a hairdryer. Top dollar charges for bottom drawer product. Go elsewhere.

Response from HotelsByDay November 16, 2022

Hi MJF.  Thank you dearly for letting us know! We will immediately contact the hotel in Dublin to smooth out any wrinkles on check-in/out times. Thank you!

Fgh November 16, 2022
4 Sobre 5 estrellas
Very nice staff. Rooms were clean.
john butler November 16, 2022
5 Sobre 5 estrellas
spacious, comfortable room, friendly staff, great shuttle service
SC November 15, 2022
5 Sobre 5 estrellas
Checking was smooth. Free breakfast on top. Shuttle to the airport every 15 min. Slept for 5 hrs. Refreshed.
ACE November 15, 2022
5 Sobre 5 estrellas
Clean, quiet, and comfortable.
Val November 15, 2022
5 Sobre 5 estrellas
Friendly, fast service. Clean, comfortable room. Nice amenities, coffee maker and microwave in room was nice. Great way to relax if you’re all done on the strip and have to wait for an evening flight. Was able to relax and put our feet up before flying! Very nice.
Jason R November 14, 2022
5 Sobre 5 estrellas
great pool, great location, tasty food, good coffee, and a comfortable room and bed.
Helaine M Morrow November 14, 2022
5 Sobre 5 estrellas
Lovely property, helpful staff, good food at the bar. Perfect way to relax, after an early cruise ship embarkation, prior to a late flight
MS November 13, 2022
4 Sobre 5 estrellas
My hotel put me in a quiet spot for sleeping which I appreciated. Definitely a refurbished motel but they did a good job of sprucing it up.
Malikah November 13, 2022
1 Sobre 5 estrellas

The worst. I went to the place at 10am and was screamed at by the front desk worker no rooms was ready and come back at 6 am. A big inconvenience since I needed to be dress for a wedding soon.

Response from HotelsByDay November 13, 2022

Hi Malika.  Our staff will immediately investigate who may have screamed at you. This is absolutely intolerable and we will get to the bottom of this.  Thank you.

Ness Spence November 13, 2022
5 Sobre 5 estrellas
This is my fourth time visiting this hotel for a dayroom and it was perfect, just like all the other times! -Staff is quick, polite and courteous. -The room is immaculate and well kept. -Hotel is conveniently located near lots of places to get a bite of fast food. I will come here every time I need a dayroom booking!
P.S November 12, 2022
1 Sobre 5 estrellas

Total disaster...my second time at this hotel. I would NEVER visit again. They are homeless folks also using the property. I didn't feel safe and they have these folks just walking in the lobby. I did a review a few months ago and didn't see any response from hotelsbyday and as such, believe you really don't care to respond for loosing a potential client. I will never use that facility again. Eagerly awaiting your response..very disappointed

Response from HotelsByDay November 12, 2022

Hi PS. This is incredible! YOu just booked one of the classiest hotels in NYC, and you still had an issue with homelessness? We are investigating now, and rest assured that our team will make it up to you.  Thank you for letting us know. 

DenDrum November 12, 2022
5 Sobre 5 estrellas
Awesome experience.
Mrs M November 12, 2022
5 Sobre 5 estrellas
Stayed at the Hilton Garden in NY on 137th. I wasn’t sure this was a legit service but was desperate as our flight arrived at 8:15am and our hotel would not allow early checkin- not even for a charge. I called HBD as I had a concern all hotel accommodations were for 2 adults and our 11yo was traveling with us. The very friendly HBD rep called the hotel and said no problem. As I wasn’t sure of this entire transaction I asked for her name and the hotel rep at the Hilton. Well, everything went EXACTLY as planned. We reserved 10-6, arrived at 10:20 easy check in. We rested for a bit went out on the town and returned at 5:30 to pack up and check out. Douglas at the Hilton was very helpful and our check out was a breeze! We did book and pay ahead. The way I understood this program is if you want and pay- its a bit of a gamble as the room seems “reserved” when you pay now. Not sure if this is correct but it worked for us and we would use this service again.
Maryanne November 10, 2022
5 Sobre 5 estrellas
Great staff, great room. Great place
Ernesto November 7, 2022
5 Sobre 5 estrellas
Nice spacious room, clean and ready
Michael November 7, 2022
5 Sobre 5 estrellas
Worked well; clean room and nicely maintained
A Cruz November 7, 2022
2 Sobre 5 estrellas

First of all we thought the hotel was a fake. It was all a building site and had to walk the whole way around to see a small sign saying reception. Then when we got to reception the guy who was only training couldn’t find our booking, he said they don’t do day rates, then his senior eventually came out and they had only got our booking by fax that morning.. even though I had booked one month prior. Anyway they found us a room and it all worked out eventually. Was close to the mall and there was a free airport shuttle.

Response from HotelsByDay November 8, 2022

Thank you for your review Mrs. Cruz.  We immediately unpublished the hotel and will investigate further to make sure that UNTILL the hotel is finished revonations and staff is fully trained, this hotel be kept out of our network.  Thank you again for reaching out.

Kita November 5, 2022
5 Sobre 5 estrellas
My room was ready and it was also nice, I enjoyed my time there.
Kris November 5, 2022
5 Sobre 5 estrellas
Very easy check in, room was ready and clean and nice.
Renda November 4, 2022
5 Sobre 5 estrellas
Room was very clean and spacious
Tiffany R. November 4, 2022
5 Sobre 5 estrellas
Room was ready and perfect for nap and working remotely.
Fred November 3, 2022
5 Sobre 5 estrellas
Beautiful hotel, and the day went very well.
K Lowe November 2, 2022
1 Sobre 5 estrellas

This hotel was very outdated and dirty. It definitely wasn’t worth the price and I wish we would have just sat in the airport.

Response from HotelsByDay November 2, 2022

oh wow! that's surprising: it's the first bad review we get for this Atlanta airport property.  We'll investigate right away and will contact management.  Thank you for letting us know!

C. L. November 2, 2022
4 Sobre 5 estrellas
The room was fine, spacious & clean. The bed was super comfy. Coffee maker didn’t work well and leaked all over the place. Otherwise was a good test spot.
Hana November 1, 2022
5 Sobre 5 estrellas

First of all, I love that this dayroom service is available. I was a little confused at first, because my reservation was not found by the hotel, but a Hotels By Day representative sorted it all out and was super helpful. Our hotel room was ready promptly and it was such a trendy, cute place! Would recommend and use myself again!

Response from HotelsByDay November 1, 2022

Hi Hana.  Thank you for your review and apologies for the check-in confusion.  Post Covid, lots of staff are new and hard to keep track of, so you did the right thing to contact us and we're delighted to read that our team sorted it out and that you enjoyed your daycation with HotelsByDay!

Curt C November 1, 2022
5 Sobre 5 estrellas
Location
Julie October 30, 2022
5 Sobre 5 estrellas
Amazing! We just needed a place to stay before our flight. They were super helpful at the front desk and even got us the shuttle to the airport.
Neeraj October 30, 2022
1 Sobre 5 estrellas

It is regretful to inform that after advance booking, front desk at hotel did not give the room. They said - our all rooms are booked. It was my horrible experience. I did the booking in advance and booking voucher was also generated. Let see what action would be taken.

Response from HotelsByDay October 31, 2022

Hi Neeraj.  Thank you for your email. We apologize on behalf of our partner for not being able to accomodate you. We are happy however, to witness that our customer service reacted right away and secured a second hotel for you. Always be reaching out to our team if anything goes wrong. Thank you!

Susan Kavanagh October 29, 2022
4 Sobre 5 estrellas
We needed a room for a few hours while we waited to go to the airport, it was perfect for that, enabling us to shower and change before our long flight. The room was spacious and spotlessly clean, and had all the amenities you would need. The young man on the desk Johnno, was lovely, pleasant and polite, even though he was extremely busy. We felt it was a little pricey after tax etc' was added just for a day room, but it served the purpose we needed it for.
Paul Peers October 29, 2022
5 Sobre 5 estrellas
Just what I needed after traveling for 14 hours from Australia. Friendly staff a clean room, hot shower and snacks!
Laura Williams October 29, 2022
5 Sobre 5 estrellas
Perfect place to go to before our night transatlantic flight. Much cheaper than booking an extra day at the hotel we stayed in for our trip. Would highly recommend a stress free bundle of luggage storage, shower and pick up point for our airport transfer.
Amy October 29, 2022
5 Sobre 5 estrellas
Watford Hilton was such a beautiful stay! Absolutely clean and fresh room. Immaculate bathroom,the room was clean and tidy , comfortable, airy, stocked with tea, coffee, milk, drinking chocolate. I only used the hotel for dayuse and I was so happy with my stay. Kind and helpful staff. The whole hotel was spotless. I will definitely use Watford Hilton again
Business user October 29, 2022
4 Sobre 5 estrellas
Needed a room to work from for a few hours before a flight . A little on the pricy side but it was clean and well equipped
Mary October 27, 2022
5 Sobre 5 estrellas
efficient staff and room clean and well presented, no issues
Demetrius October 27, 2022
5 Sobre 5 estrellas
It's affordable and the rooms are spot on.
Nice Stay. One front-desk staff member with attitide problem. October 26, 2022
4 Sobre 5 estrellas
I'm a travel nurse who works at night, still doing front-line covid care in a pulmonary unit in a small community hospital in Far Rockaway which serves minority communities. I'm also a Hilton Gold Member status. I stay here for day use every week and sleep during the day between shifts. Last week, the front desk worker, Mandi, who has been polite before, was accusatory and condescending saying that I'm trying to have an early check-in and late check out without paying. My check-in time was 9am and I was standing at the front desk at exactly 8:49am. I asked to chec out at 6pm rather than 5 (which is included nin my Gold Member perks), and she said that would be an extra $10 even though I'd never been charged the 25 times I've stayed there before. She was extremely rude to the point of making me cry (because I was already so darn tired from working a 16-hour shift the night before. She was so rude that a stranger came and hugged me while I was waiting at the elevator and said sorry Mandi treated me like that. I'll continue to stay at this hotel because aside from this isolated incident, it's lovely, clean, and everyone else is friendly and accomodating. I just felt compelled to review this because it was so jarring to me.
Melissa October 26, 2022
5 Sobre 5 estrellas
I’m an overnight ER dr and need a place to sleep between shifts. Easy checkin, hotel knew who I was when I walked in. Manager knew I was a Dr and put me in the back of the hotel where it was quiet. Best sleep I got all week.
Amanda October 26, 2022
5 Sobre 5 estrellas
After an 18hour delay the option for a day room saved us. We were exhausted after being up since 3am and couldn’t imagine waiting that long in the airport. Check in was easy, they even let us check in early, the room was clean and beautiful but most of all we just appreciated having a place to hide from the bustle of the airport, grab some food and take a nap
Harly Konner October 26, 2022
5 Sobre 5 estrellas
Aliz is among one of the coolest places. I love that to display do not disturb all I had to do was push a button. They also give a $25 credit chip that allowed me to purchase some beverages to go.
Nicole Ravalese October 25, 2022
1 Sobre 5 estrellas

Charged 29$ extra for... no explanation?! We left the room in perfect condition. Tried calling, impossible to get in touch with someone who handles billing.

Response from HotelsByDay October 25, 2022

Hi Nicole.  Thank you for your message. Our webpage does say "This hotel charges $25+tax as amenity fee, to be paid at check-in."
https://www.hotelsbyday.com/en/hotels/united-states/boston/boston-park-plaza 
We're sorry you skiped that part.  We will make sure to make it more prominent.  Thank you for taking the time to let us know and for booking with HotelsByDay

Anonymous Dude October 24, 2022
5 Sobre 5 estrellas
Good .. simple.. timely
Nicol Tear October 23, 2022
4 Sobre 5 estrellas
Efficient,quick check in,nice room
Jeffrey Douglas October 23, 2022
5 Sobre 5 estrellas
Great location, close to airport and great pricing!
Danni October 22, 2022
5 Sobre 5 estrellas
The staff was very professional and the room was nice and clean, in addition to receiving a free upgrade . I would definitely recommend.
Kelly October 22, 2022
5 Sobre 5 estrellas
Perfect solution. Hilton lax refused to let us check in early (even offering to pay a fee) so found this online and was in a day room within 30 mins of booking it. So impressed
Wai October 21, 2022
5 Sobre 5 estrellas
I had a great time here even though it was a short stay. Their rooms are on the smaller size but they pack a lot into it. Even had a mini fridge tucked into the hanger stand/coffee station. Would def go back again
Thomas October 21, 2022
5 Sobre 5 estrellas
We had a blast. Gf and I do this every couple of months. It lets us reconnect and take a break from adulting and have some fun with just the two of us for the day. The hotel was great. Everyone was perfect and took great care of us. The room was great. Everything was clean and enjoyable. A best day ever.
justin October 20, 2022
5 Sobre 5 estrellas
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Alice B October 20, 2022
5 Sobre 5 estrellas
Excellent experience. Great hotel, wonderful accommodations, pleasant staff.
Evan October 20, 2022
4 Sobre 5 estrellas
I love this hotel, however, they need to pay attention to the drawer cleanliness (they were dusty and it looks like it’s been a while since they really clean them)
Sally October 20, 2022
1 Sobre 5 estrellas

If I could give it no stars I would! The hotel location is very beautiful but the room in front of the pool was dirty and old. If your booking a Dayroom you will not be given any beach front room (hotel policy). On Hotelsby Day website beach front rooms is what is being advertised with pictures but your not getting none of that. Also be ready to pay $26 for mandatory Valet at the front desk and when picking up your car from the Valet being asked again to pay $26. Looking at my bank statement this morning, they charged me 3 x for deposit, resort fee and valet parking.

Response from HotelsByDay October 20, 2022

Hi Sally. Very sorry to read of these Snafus! We do not have a record of your booking.  Would you mind contacting our front desk to let us know, so that we can reach out to the hotel and correct the service for future stays?  -- Thank you!

Helena October 20, 2022
4 Sobre 5 estrellas
Because it was clean, quiet, staff was awesome! I love day rooms. I needed to get away from my family.
Trina Frigot October 19, 2022
5 Sobre 5 estrellas
Easy experience, however I was confused over payment as on booking it said payment due and we provided card details and thought we had paid but then paid at hotel. Checked statement and haven’t been charged twice but was confusing after coming off a night flight! Hotel was great, check in easy and room was lovely, managed to get some sleep before our 4.5hr drive home.
Shorty October 19, 2022
5 Sobre 5 estrellas
Great place !
Debbie October 18, 2022
5 Sobre 5 estrellas
Great place, great staff!
Dusty Kinslow October 18, 2022
3 Sobre 5 estrellas

We rented the room from 10a-4p but weren't able to get into the room until 11am because Hotels By Day did not forward the reservation to the hotel. I had to make multiple calls to the Hotels By Day office who then had to talk to the front desk who then had to talk to the hotel manager who then had to collect my payment information. We did eventually get into the room and it was lovely, but the experience did not start off well. I was definitely disappointed, especially after receiving several confirmation emails. I was sure there would be no problems. Definitely put a damper on our short stay.

Response from HotelsByDay October 19, 2022

Hi Dusty. Thank you for your review. Correction: we immediately send the reservation to the hotel. But with all these post-Covid staff changes, some are at a bit of a loss on how to identify day use bookings versus night use. You did well in contacting our staff and we're happy to hear we resolved it.  Thank you for your patience!

Sabine Leunens October 17, 2022
5 Sobre 5 estrellas
The room, the hotel and the pool was perfect. The hotel has an inside basketball court. Amazing
Norm October 17, 2022
5 Sobre 5 estrellas
Front desk was courteous and friendly. One look at the confirmation and a room was assigned. I was unsure as I have never used this before. Room was clean and we enjoyed our time.
John_H October 16, 2022
4 Sobre 5 estrellas
"What do you mean the room is unavailable?" I had to downgrade from the larger high floor suite I had planned for. Quite disappointed but the room I ended up in was pleasant enough.
Helen Taylor October 16, 2022
4 Sobre 5 estrellas

The online booking was troublesome because I like to talk to front desk to confirm reservations. I went ahead & did it online & hoped for the best. Sure enough we got to the hotel at 10:30am off a cruise ship, but when I tried to check in the receptionists said they had no rooms available even though I showed them my confirmation. They kept saying checking is at 3 pm, even though I told them it’s a “day stay”. I asked for their manager, who came & tried to say they don’t do that, rooms are being cleaned & not ready till 3pm. She’d not heard of “hotels by day” etc. I asked her to call the number on your confirmation. She spoke to someone & finally got things going. I had a reservation from 10am to 5 pm, but because of the hassle with front desk not working with me we lost an hour of our reservation! I asked for compensation or discount but they refused. They said they will honor our request even though they had no rooms available. I was not impressed with their handling of the whole situation, we were made to feel we invaded their space even though we paid for the room. The room itself was great. We got much needed rest since our flight was not till 7:00 that evening. I hope that we can use this service in future with less stress.

Response from HotelsByDay October 16, 2022

Hi Helen.  Thank you for your review.  We will immediately call the hotel to make sure that this snafu does not happen again. With post-Covid staffing, things got a bit hectic.  We are solving it ASAP.  Thank you for letting us know!

Lisa October 14, 2022
4 Sobre 5 estrellas
I chose this rating because we would’ve had a 7 hour wait at the airport before our flight. It was awesome to relax all day
Nicole October 14, 2022
5 Sobre 5 estrellas
Perfect to do some remote work in peace and quiet
Paloma Beltre October 14, 2022
5 Sobre 5 estrellas
I loved it!!!
The Wrikeys October 13, 2022
5 Sobre 5 estrellas
Room was spacious, clean and comfortable. Perfect for our long layover at LAX. We appreciated the free shuttle and would absolutely stay here again if needed.
Kristina Baker October 13, 2022
3 Sobre 5 estrellas

Room was quite small with a squeaky bed. Entry cards stopped working half way through the day so had to be taken back down to reception. Hotel seemed quite nice but I would not stay there for a longer period of time if my experience of the day room was a sample of the other rooms available to book.

Response from HotelsByDay October 14, 2022

Hi Kristina. Thank you for your review. We have made a note of your experience and this SF hotel is now on notice.  Thank you for booking with HotelsByDay.

Nicole Jade Taylor October 12, 2022
2 Sobre 5 estrellas

Hotel was lovely and I enjoyed my stay, however I have been overcharged and charged twice with no explanation. I have no itemised bill either - so it’s left a sour taste in my mouth. When I first got there, I told them I had pre-paid and they couldn’t find that either so I stood in reception for 45 minutes waiting for them to figure it out before I could even go to my room after 9 hours of travelling.

Response from HotelsByDay October 12, 2022

Hi Nicole.  Thank you for your email.  You booked a room that was credit card guaranteed, but to be charged at the hotel. We apologize if it was confusing to you: hotels have all sorts of different methods and we attempt to be as clear as possible.  We'll ask our tech team to give it another view.  Thank you for booking with HotelsByDay!

John Doe October 12, 2022
1 Sobre 5 estrellas

Cozy, but they overcharged for no reason. Disappointed.

Response from HotelsByDay October 12, 2022

Hi JD.  It isn't an overcharge.  It's a temporary charge for possible incidentals, which gets refunded into your account within 3 biz. days.  Thank you for booking with HotelsByDay.

Nichole Owens October 11, 2022
5 Sobre 5 estrellas
Quick and easy to use hotelsbyday. I like the option to pay up front and get even more of a discount.
Amanda October 11, 2022
4 Sobre 5 estrellas
Perfect location for the Chicago marathon. Nice room. Clean. You cannot adjust the room temperature and it was very warm. They said we could open a window, but we were physically unable to do so. That was my only complaint.
Victor R October 10, 2022
5 Sobre 5 estrellas
Need a room for a few hours for some intense study in peace, and I got that here. Staff were professional, respectful, and courteous. Room was superb.
Cara Holden October 10, 2022
4 Sobre 5 estrellas
Wonderful front desk staff, easy and efficient check in, was an enjoyable day away.
Anonymous October 9, 2022
5 Sobre 5 estrellas
Always a great experience when I book. The hotel is clean, check in process is quick and easy, check out is convenient- just leaving the keys in a check-out box before heading out. I'll keep coming back every time.
Deztine Perez October 9, 2022
5 Sobre 5 estrellas
Very friendly staff! On October 8th me & my boyfriend stayed here to celebrate his 26th birthday. & we got got a free room upgrade from this very nice lady at the front desk! Then when we forgot to check out I called & the man who answered the phone was very nice & told me it wasn’t a problem! Thank you very much for the hospitality! This is our 3rd time staying here & this experience was by far the best!
AR October 7, 2022
3 Sobre 5 estrellas

Check-in was supposed to be at 9am but the room was not available until 11am! The room was great but late!

Response from HotelsByDay October 7, 2022

Thank you for your review AR!  We will contact the hotel right away and will ask that they make sure to optimize your booking time.

Michael Janik October 6, 2022
4 Sobre 5 estrellas
Adaquate, but when we called for the shuttle, they couldn't find our reservation. I don't think they sent the shuttle, but one from the Hilton took us there (nice guy, it was rainy and cold). They found the reservation after we got to the hotel.
Dnd October 5, 2022
5 Sobre 5 estrellas
No problems with check-in. Room was clean. Location was convenient.
Emanuela October 3, 2022
5 Sobre 5 estrellas
I needed an hotel just for few hours since my flight was leaving in the night and I had to check out from the previous hotel at noon.
Craig Stewart October 3, 2022
5 Sobre 5 estrellas
Easy airport shuttle transfer. Clean room, efficient service.
Mary October 3, 2022
5 Sobre 5 estrellas
It was wonderful.
Sergio October 3, 2022
5 Sobre 5 estrellas
Jaron, was an amazing front desk agent. He took all necessary steps, and was very professional. And when we left the hotel, he had a big line of guests waiting, me and my partner decided to sit and wait. He actually quickly checked us out without a line, and came up to us very nicely and professional to let us know! Amazing service! The hotel was an older hotel, and def more boutique. I loved the pool, although very small, but plenty of space to sit down and relax. Bar and restaurant are really nice, and everything has a homey feel to it. Rooms are smaller, but comfortable and clean. Excellent job!
AH October 3, 2022
2 Sobre 5 estrellas

Very small room. Not flexible with applying fees paid to Hotels by Day toward a full night's stay.

Response from HotelsByDay October 4, 2022

hi AH.  We regret to read that the Boston property was not able to accomodate you in a larger room, nor was able to extend your day use stay towards a full night. We will have this new feature on our platform in a couple of months.  Please be on the look-out for it.  Thank you for booking with HotelsByDay.

AH October 3, 2022
5 Sobre 5 estrellas
Excellent hotel, excellent location, excellent room. I enjoyed my stay very much.
Dixon October 2, 2022
5 Sobre 5 estrellas
Clean, friendly, efficient.
Jennifer September 29, 2022
5 Sobre 5 estrellas
Great location. Really nice room and very clean. Would stay again.
Megan September 29, 2022
5 Sobre 5 estrellas
Clean place. Nice staff. They let me leave my car overnight even though I just stayed the day :)
Roberto September 29, 2022
4 Sobre 5 estrellas
The front desk service was excellent and room was nice! The only dissapiontment was the chofer from the hotel shuttle dropped us off at the car rental center and instructed us to wait for the international terminal shuttle to take us to the international gate! We almost missed are flight!
APRIL September 28, 2022
5 Sobre 5 estrellas
Easy quick check in. Nice staff. Nice Room. Enjoyed an afternoon away from the kiddos with my hubby for his birthday! Will stay again
Mike September 28, 2022
5 Sobre 5 estrellas
The Congress has always served us well for years. We tried another hotel offering day rates but we came back to the comfort of the rooms and professional staff.
Kiy Lowe September 26, 2022
5 Sobre 5 estrellas
This hotel is definitely a vibe! The front desk staff was accommodating and extremely helpful. They really made is feel welcomed. The valet guy even spent extra time helping us to rent the complimentary bikes. I appreciated my short stay here and can't wait to return for an extended stay. Such a beautiful hotel!
Rick September 26, 2022
2 Sobre 5 estrellas

Reservation was 7-5, I arrived at 8 and was told they don't have day rooms for the hours specified. They only have them in 5 hours blocks. I showed my confirmation clearly stating checkin is at 7 and check out at 5 but the manager said they do not offer those hours. They wanted to charge me for the morning block and afternoon block. After a bunch of back and forth, they said they will allow this time only. Also, this was the manager I was dealing with so I'm not sure where the problem is. More than likely will not go back if they will not honor the reservation next time.

Response from HotelsByDay September 26, 2022

Hi Rick. Thx for your feedback!  Classic frontd esk confusion: between the time you booked and the time you checked in, the hotel changed its timeband and thought that no more 7am/5pm were still 'out there'... but here you were and you were correct in forcing them to honor these timebands!  Thank you for for your review and for booking with HotelsByDay!

Dom Reed September 26, 2022
5 Sobre 5 estrellas
The hotel is gorgeous and very unconventional! We were in walking distance to Ocean Drive but far enough to relax and unwind. I would definitely recommend and visit again if I’m the area!
Mary Callahan September 24, 2022
4 Sobre 5 estrellas
It’s a very nice hotel. My room was very clean and quiet. The staff is friendly. The hotel just needs some updates. I’ll be staying there again.
Sj September 24, 2022
3 Sobre 5 estrellas

The people at the front we’re very nice and the design and feel of the hotel lobby was very sophisticated and cool. However, if the hotel wanted to really stay unique and different from other competitors, I would recommend making sure to have some kind of alert or disclaimer that we would have to make sure to send ahead of time our booking information because hotels by day is not interfaced with the main hotel so they didn’t have my information and unknowingly charged my fiancé when I already paid online who assisted on checking us out while I was packing up my work laptop to leave. I think this causes confusion and also delay to the customer as well as not fair for the staff to be a bit puzzled and not have all the information to perform their duties from the check in and out process. I think if area was improved , I think guests might have a better satisfaction with their experience. Good luck!

Response from HotelsByDay September 24, 2022

Hi Sj.  Thank you for your feedback. We actually did not charge you. The credit card served as a guarantee, but was to be charged by the hotel. So the staff was correct in charging you (or your fiance'). With new post-Covid staff, maybe they failed to explain it correctly. We will reach out tothe hotel to make sure they do.  Thank you for booking with HotelsByDay!

Craig Nishida September 23, 2022
3 Sobre 5 estrellas

Small room, but expected for Dayroom. They save larger for staying guests. Still managed to enjoy room. Main concern I had was the $25 Destination Fee. Don't think I paid that last year.

Response from HotelsByDay September 23, 2022

Hi Craig.  Thank you for your review. We are sorry to read that you were surprised by the $25 facility charge on site.  Please note that it is listed on the hotel profile: "This hotel charges $25 + tax as amenity fee, to be paid at check-in."  Thank you.

Linda September 22, 2022
5 Sobre 5 estrellas
Prompt shuttle service from LAX, polite driver, pleasant front desk staff, nice clean room
Miss September 22, 2022
5 Sobre 5 estrellas
very convenient and friendly staff
MsT September 20, 2022
5 Sobre 5 estrellas
Easy booking, great front desk staff, good location, and clean spacious room, including robes.
Mark September 18, 2022
5 Sobre 5 estrellas
Very clean and bright boutique. My room actually had a view of Lady Liberty! Staff was friendly and professional. I will book this again the next time I'm here.
JB September 17, 2022
2 Sobre 5 estrellas

The hotel offers rooms that are separate for work and rest. I got a combined setting where I did not feel comfortable with video meetings because the bed was in full view. In addition, the room and floor were not cleaned properly, and the housekeeping staff being disrespectfully loud and having inappropriate conversations outside the room door. I was in the middle of a meeting, and the door was knocked on for checkout when I had the room until 4:00 pm. This will be the last time I would use 48 LEX and may never use hotels by day ever again. I paid extra for a room layout that I never got.

Response from HotelsByDay September 17, 2022

Hi JB.  Thank you for your feedback.  Being that you booked the 'In-room Workspace', the assumption is that you're working in a hotel room, which most of the time, has indeed a bed. Have you asked Front Desk for a different space assignment?  

Michael September 17, 2022
5 Sobre 5 estrellas
It was a relaxing way to spend several hours before our evening flight. The ease of check in, food availability and free shuttle were much appreciated.
Bill S September 16, 2022
2 Sobre 5 estrellas

The hotel was great, but the hotelsbyday website was misleading in that there was no shuttle service from the airport to the hotel, the reason I selected this location. Arrived at the airport, called the hotel to ask specifics and they said sorry we do not provide those services. Ended up ubering to and from the airport, spent more money than I anticipated. The rooms and service there was excellent, friendly staff and clean room.

Response from HotelsByDay September 16, 2022

Hi Bill. Thank you for your review.  The hotel used to have this service and then suddenly dropped it due to the post-Covid staff squeeze. We were not been made aware of it, nor did the hotel update their profile.  We apologize for this misleading info and immediately corrected it.

Julio September 15, 2022
5 Sobre 5 estrellas
Easy booking, clean and very comfortable and affordable room. The room was not ready at the expected checkin time, had to wait for 1 hr, but not a major issue. I was allowed to enjoy breakfast and connect to wifi. I was also granted an extended checkout time. Good deal!
PP September 15, 2022
3 Sobre 5 estrellas
Check-in was easy and seamless, they were able to get me in early which was great! I chose the hotel due to the time slot but housekeeping kept knocking on my door several times an hour before I was scheduled to check out. Also, the noise level in the hall was so loud throughout my stay I thought it was in my room!
Lynn September 15, 2022
5 Sobre 5 estrellas
The staff was friendly & efficient and the room was clean. The courtesy van transfer to & from the airport was a plus.
Laura Murphy September 15, 2022
5 Sobre 5 estrellas
Had a great and easy time. Shuttle picked us up within 5mins of arriving at the stop at LAX and then another 5 min ride to the hotel. We had a 10hr layover so this was perfect. Room was very big and spacious, with a massive bathroom. We liked this hotel because of the gym equipment and weren’t disappointed. Great to do a big workout and swim before heading back to the airport for our next flight. Pool left more to be desired and bar/lounge is closed for lunch. Next door has a great sandwich joint. Would definitely do again with a long lax layover
Tony September 14, 2022
5 Sobre 5 estrellas
Room is clean, service stuffy is really helpful and provide me the excellency experience, it is my fourth time to order Dayuse room at here, worth to try it.
Michael Janik September 14, 2022
4 Sobre 5 estrellas
Nice, adequate.
Scott September 14, 2022
4 Sobre 5 estrellas
Room had stains on carpet could have been cleaner and tv wasn’t the greatest it was a digital antenna is seemed like.
Leah Lucchese September 13, 2022
5 Sobre 5 estrellas
So easy to book on a moment's notice in a world where everything has to be planned well in advance.
Marty September 12, 2022
5 Sobre 5 estrellas
Easy booking, room was great. Great way to spend 7 hours waiting for a flight.
Taiya Cornelius September 12, 2022
5 Sobre 5 estrellas
Check in was easy. Room was just perfect! The front desk made sure I had ice sent right away. I would definitely recommend.
Tamara September 11, 2022
5 Sobre 5 estrellas
Very nice and the staff was wonderful this day very professional
Val September 10, 2022
5 Sobre 5 estrellas
Perfect for what we needed
Nathalie September 9, 2022
2 Sobre 5 estrellas

We booked 2 rooms at the four point by Sheraton at LAX for our friends who had a 10 hour layover on their way back to Europe. The hotel desk could not find the reservation even though we had reservation numbers and the rooms were paid in advance. My friends do not speak English and they called me in the middle of my night to try and untangle this mess. The front desk kept on saying there was no room available. After 30mns somehow they found a way to honor the reservations. While a great service, there needs to be a much better coordination with hotels. It should not be that hard!

Response from HotelsByDay September 9, 2022

Yes! It should not be that hard indeed!  All new post-covid staff are making a mess of things. We just unpublished this property until we are confident they can guarantee good service again.  Thank you for letting us know Nathalie!

Kris September 9, 2022
5 Sobre 5 estrellas
Got there 2 hrs early and the lovely lady didn't even mind. Very clean and handy to everything in down town Brooklyn. Headed straight to Fulton Street shops....so many bargains!!
Olivia September 8, 2022
5 Sobre 5 estrellas
Great hotel. Room was big and very clean. The design of the room was very nice. I love how they provide a complimentary drink and $25 worth of snacks from the snack bar. Will definitely make this my go-to hotel when I'm in nyc
stephane C. September 7, 2022
5 Sobre 5 estrellas
great space to work all day! Would do it again.
michael b September 5, 2022
1 Sobre 5 estrellas

A total rip off and a very poor hotel, if I could give negative stars I would

Response from HotelsByDay September 5, 2022

Hi Michael.  You chose a hotel in Times Square that's actually pretty popular with our guests.  May you send us an email to frontdesk [at] hotelsbyday [dot] com to inform us on what happened?  Thank you!

Soussa G September 5, 2022
5 Sobre 5 estrellas
Excellent service. Booking was easy and straight forward. Had a small payment card issue that got resolved very quickly by CS. Highly recommend. And I will definitely come back. Much easier, simpler and cheaper than booking a full night when you just need the daytime.
EM September 5, 2022
2 Sobre 5 estrellas
The Four Points LAX is a depressing hotel. The rooms have a window that faces an enclosed hallway and feel very creepy. My family and I decided to spend all of our time at pool because the room was so creepy and unsatisfactory. The pool was fine, except for the visible trash on the general area. Overall I would describe the hotel as sad and poorly maintained.
Emily S. September 4, 2022
5 Sobre 5 estrellas

Great stay for a 16 hour layover. I was able to easily walk to the historical center and enjoy a lovely bed. The check in was having a bit of issues on the hotels computer end but they were extremely accommodating. Easy to use, very convenient.

Response from HotelsByDay September 4, 2022

Hi Emily.  Thank you for your review.  We always recommend to contact our 24/7 service line (listed on voucher) if/when a hotel has difficulties at check-in.  Thank you!

I.S. September 4, 2022
5 Sobre 5 estrellas
We only used the room for about four hours, but it was very useful for a long layover, which transformed into an ever longer one due to technical problems with the plane.
Yara September 3, 2022
1 Sobre 5 estrellas

This was the worst experience ever. Booked a week in advance and travelled to the hotel only for them to tell me there is no reservation for my name, and that all rooms are full. I called 3 times before I got a call back, and all they said was they sent the reservation to the wrong email and there was nothing they can do. There are no hotels or motels available anywhere near me, so we are forced to sleep in our car. And for our inconvenience we were offered a 20 dollar credit to the site. Please do not book here. Call the hotel directly and book with them.

Response from HotelsByDay September 3, 2022

Hi Yara. We're sorry: the hotel overbooked and never told us.  We put that hotel in Oakville on notice, and gave you a $20 credit for the next booking, eventhough we did everything the hotel asked us to and never followed up on. This post-Covid summer cannot be finished soon enough!  grrrr.... 

ALM September 2, 2022
5 Sobre 5 estrellas
Excellent room. Newly renovated and the price was fabulous for a 5 hour stay. I was extremely pleased!
Yosky September 1, 2022
5 Sobre 5 estrellas
Plenty of good day room options and the check in process process was really straightforward. Definitely what I was looking for!
Strike September 1, 2022
4 Sobre 5 estrellas
Room was comfortable and quiet. Although literally at the nd of a runway, I i not hear the airplanes or the trucks on the road outside. The HVAC was very load, though. Rating is because the room was too hot for me to sleep well. On entering, I immediately turned the temperature down to the lowest, 66. The room was never colder than 70.
Georgiana N August 30, 2022
5 Sobre 5 estrellas

Lovely room with balcony, free WiFi lovely comfortable bed. Able to leave cases and go off for a few hours then shower and off to airport for late flight. Would have liked some more creamer for the coffee please.

D August 30, 2022
5 Sobre 5 estrellas
Very nice hotel. My bathroom smelt like stinky feet as soon as I walked in and I believe it was from the shower curtain because the rest of the room was immaculately clean. However, my stay was so good I was able to overlook that. Thanks!
O J August 30, 2022
4 Sobre 5 estrellas
Quiet, private, well kept
Phillip Martin August 30, 2022
5 Sobre 5 estrellas
Everything was excellent! Checking in did take some time but aside from that, everything was great!
Linda Thomas August 29, 2022
4 Sobre 5 estrellas
Clean and calm. A good oasis at Heathrow as I awaited my rental in London. It is not close to Terminal 5 though. Quite a distance away.
J August 26, 2022
3 Sobre 5 estrellas

Room was good and pretty! But I booked it for the day, to get some comfortable rest while our house is being rebuilt. At first it took a lot of time at the reception desk to get the room. It was like we checked in for a whole week. It took al least 15 minutes, maybe 20. Then someone from housekeeping entered the room while I was walking around in my underware. Then someone else from housekeeping knocked on the door while I was a sleep, to bring the hairdryer. They could be more professional about their Day use policy.

Response from HotelsByDay August 27, 2022

Hi J.  Noted!  We contacted the hotel to remind them about the day use policy and time windows.  Thank you for your note and for booking with HotelsByDay.

Dee R August 25, 2022
2 Sobre 5 estrellas

I book the room for a daystation while my vehicle was being serviced, book from 8 am -6 pm, got a call that I had to leave the room at 2 pm. Got a little angry, and was about to go and curse out the front desk, since my booking was till 6 pm. While on my way down to the front desk, got a call that my vehicle will be ready at 1 pm. Since that was the case I just left the hotel. Now beside this, the stay itself was amazing, the room was clean, and had a fresh smell. Would definitely do it again, but would want my full time that I paid for.

Response from HotelsByDay August 26, 2022

Hi Dee.  Sorry to read about front desk asking you to check-out early. It must be a confusion due to new post-Covid staffing. We will contact the hotel right away and remind them that our check-out time is negotiated to 6pm.  Thank you for booking with HotelsByDay!

Ayshia P. August 23, 2022
3 Sobre 5 estrellas

I was taking a break since I was working remotely from my job so I decided to use a room to finish work and then relax. You need to put down whether it will be an incidental rate will be a part of the rate. I hate that I find out last minute. It is what it is. The bed was too firm for me to lay down but good to work in which is why the rating is in the middle. I stayed at Club Quarters and Delta hotels which their beds were extremely comfortable.

Response from HotelsByDay August 23, 2022

Hi Ayshia.  Thank you for your feedback!  Hotels can be capricious with incidental rates and we will contact them to find out exactly what extra rate they are now levying.  In the meantime, we thank you for your feedback and for booking with HotelsByDay!

Mark T August 23, 2022
4 Sobre 5 estrellas

Stay was very nice but there was very poor communication between HOTELSBYDAY and the hotel itself in terms of the reservation

Dylan August 22, 2022
3 Sobre 5 estrellas

I rented the room for the day and extended it for the evening/night as well. Hotel was located near the airport which was convenient, price was fair, no complaints with the room + a bonus to be able to cast directly to the TV from my phone. Only complaint I have was the fridge was not cleaned out and had Thai Express from god knows when as the fridge smelled

Response from HotelsByDay August 23, 2022

Hi Dylan.  Such a shame we missed a 5 star rating just because of a fridge snafu!  -- We will immediately contact our partner and see with them that housekeeping be more attentive.  Please understand however that staffing post Covid has been a challenge for us all.  But we promise to improve!  So thank you for your feedback and for booking with HotelsByDay!

Gbemiga O August 20, 2022
5 Sobre 5 estrellas

Super booking , super reception at Hilton and wonderful Hilton staff

Alex B August 17, 2022
5 Sobre 5 estrellas
Wonderful daycation in Miami! Thank you for this mini-break! my husband and I needed a bit of relaxing time away from the kids.
Alan August 15, 2022
3 Sobre 5 estrellas

Room was clean, but was next to housekeeping supply room, which was noisy, so defeated the purpose of getting a room in between flights. Hotel staff were robotic at reception and was charged $20 more than the booking website's confirmation

Response from HotelsByDay August 15, 2022

We immediately called the hotel and made sure they refunded you the extra $20! Always contact our customer service team if you see any discrepencies on billing or service.  Thank you!

Aaron R August 15, 2022
4 Sobre 5 estrellas

Room was great but main reason was to use the pool. I unfortunately the pool was very warm. Felt like a bath. Was very disappointed. If pool wasn’t heated I’d be back.

Joe August 13, 2022
5 Sobre 5 estrellas
Wonderful experience!
Amy August 11, 2022
3 Sobre 5 estrellas

Having the day room in Boston was great since we weren’t flying out until the evening. The disappointing part was the extra $25+ fee charged on top of tax for the “destination charge” that I was not made aware of in advance. The booking said $89+tax and nothing about this additional fee. That was a surprise and made our reasonable prices stay much more expensive. I asked the hotel for an explanation and they said since I booked through you, you should have informed me about the charge in advance.

Response from HotelsByDay August 11, 2022

Hello Amy.  The 'amenity fee' (also called resort fee) is a new tax that hotels got in the habit of charging since Covid. We listed this charge in the section 'What's Not Included' on the right side of the description page.  We apologize that you were surprised by it.  We hope hotels will lose this habit of surprising charges.  Thank you for your review. 

Martin S. August 9, 2022
5 Sobre 5 estrellas

Great dayroom good service, efficient and clean. Very friendly staff. Great experience!

Phil C. August 7, 2022
4 Sobre 5 estrellas
Was clean & comfortable. Room was rather small to be honest but nevertheless did the job. Got there and they were doing maintenance on the fire alarm system.... would have been nice to know this ahead of time since I had some videoconference meetings later that day (ended up being OK). Not the cheapest but it ewas a Friday so not surprising more expensive given the competition for rooms for the weekend. I would recommend.
daria fain August 7, 2022
5 Sobre 5 estrellas
Just perfect!
Peter August 6, 2022
5 Sobre 5 estrellas
Great Room-Helpful Staff-Excellent stay,
Brian August 6, 2022
5 Sobre 5 estrellas
Super friendly and helpful staff. Clean room, good amenities.
Samuel M. August 2, 2022
5 Sobre 5 estrellas

It was great for resting, taking a nap and being able to shower during a long layover in New York. The complementary shuttle was also a plus.

Samantha August 1, 2022
5 Sobre 5 estrellas
I was looking for a break from the heatwave and Hotel Thea was great. Cranked the AC, ordered food, and just hung out for the day. It was just what I needed. Staff was kind and courteous.
Nnnn July 29, 2022
5 Sobre 5 estrellas
Good quiet
Ricky July 22, 2022
2 Sobre 5 estrellas

The computers were down when I arrived at my destination, it was so hot and humid I asked for a bottled water but they had none either. Leaving took as long as the registration. The rooms were very clean and comfortable. I must have caught them of a bad time. They really try hard when things went sideways. A solid 3 if things were perfect

Response from HotelsByDay July 22, 2022

As with everyting else, global warming is affecting our business as well. We apologize on behalf of our partner that the electricty went down and computers shut down momentarily due to heat strokes. Thank you for your patience and review.

Celeste July 19, 2022
4 Sobre 5 estrellas
Check in was easy. The room was very clean and comfortable. The only negative thing was housekeeping knocked on the door 3 times and I told them we check out at 4. The one time 2 different people knocked within 5 minutes of each other. Otherwise a very nice hotel and stay.
Amy July 18, 2022
1 Sobre 5 estrellas

The motel didn't have my booking even though I had a confirmation. The front desk clerk told me he knows nothing about day use. So I had to pay for a full night.

Response from HotelsByDay July 19, 2022

Hi. This hotel was closed for a long while. When it reopened, they hired new staff unaware of our program.  We shut this hotel down immediately after your review.  We apologize for the experience and thank you for letting us know!

Paul H. July 18, 2022
3 Sobre 5 estrellas

Room was clean. Someones sheets were left in the hall for the duration of my stay. Was there no laundry hamper housekeeping could have used.? $16.00 extra than anticipated to park in the hotel.

Shemeka J. July 18, 2022
5 Sobre 5 estrellas

Great experience and was able to complete a project while having work done on my home.

Yolanda A. July 17, 2022
3 Sobre 5 estrellas

The original Hotel I booked with did not have rooms available. They sent me to their sister location. This was very inconvenient and unprofessional. This is the second time I have check in issues w/ hotels w/ using Hotels by day.

Response from HotelsByDay July 17, 2022

Hi Yolanda. This post Covid summer season is chaotic! We're very sorry you had to experience this issue, but rest assured that the hotel did its best to walk you to a sister property and made sure you had a room when you needed it.  This is the very best they could do under these strenious circumstances.  Thank you for your patience and for letting us know.

Y July 17, 2022
5 Sobre 5 estrellas
I was first a bit skeptical about if the room was really available. I went to the hotel to check in and there it was! It was great that I could use the hotel during a day to make my day useful. I would use this service again when I need it in the future.
Orville Jean J. July 16, 2022
4 Sobre 5 estrellas

Hotel had an issue finding my booking. It took them almost 30 mins - longest check in ever. The room was adequate. Quiet atmosphere and reliable internet connection for meeting. A good hotel to relax and network while travelling.

Steve July 15, 2022
4 Sobre 5 estrellas
The hotel was very clean and tidy. Just the fact it was under construction and a bit noisy. Other then that. All good.
scigmom July 15, 2022
5 Sobre 5 estrellas
Nice room, friendly and helpful staff
Jerri July 12, 2022
3 Sobre 5 estrellas

The hotel posts that it has shuttle service but it’s extremely limited. Which to me is false advertisement. I was told shuttle service was every 37mins shuttle stops at 9am and resumes around 5pm. Terrible information

Response from HotelsByDay July 12, 2022

Thank you for this very helpful info!  We'll add it to the hotel descriptions, for future guests.  Thank you again for booking with HotelsByDay!

Pete July 12, 2022
3 Sobre 5 estrellas

The front desk receptionist Meagan was not very nice. She Could use better manners. Stop asking invasive question. Like “what am I doing here”. And who will be joining me in the room” That’s none of your business. It’s not the questions. It’s how they were asked. However, the room was very nice and clean.

Response from HotelsByDay July 12, 2022

Apologies for that!  We'll ask the front desk staff to be more respectful of someone's privacy.

Raman S. July 12, 2022
5 Sobre 5 estrellas

I booked a dayroom in Chicago to make the best use of the day between an airbnb checkout and an afternoon flight home. The experience of finding a hotel, setting up a booking, and redeeming the points (in a web browser on a computer) was uncommonly smooth. I went in expecting rough edges, but no, the user experience is right up there with the biggest booking platforms. Maybe even better than some, which get bloated with upsells. Wonderful work on that! They dayroom was great! The Club Quarters at Wacker/Michigan was awesome except for an out-of-service elevator that made getting to/from the room slow at times. I was able to meditate, do some billable work, and not think about my bags when ducking out for a last-minute lunch with an old colleague. Peace and quiet are precious luxuries in the middle of a big city. I'm glad that Hotels By Day exists.

Jay J July 9, 2022
5 Sobre 5 estrellas
Convenient location between the cruise port and the airport. Great service and nice room!
Elise Paris July 5, 2022
3 Sobre 5 estrellas

Room was nice, Disappointed by the pool which is really small.. no sun baths. And also still waiting for the refund of the deposit

Response from HotelsByDay July 5, 2022

Thank you for this precious info. We added it on the hotel description.

HolliJ July 4, 2022
2 Sobre 5 estrellas

I have never had a problem with my bookings but the last time I booked a dayroom they couldn’t find my reservation and said they were full so I was turned away.

Response from HotelsByDay July 5, 2022

Oh darn!  This should never happen.  Next time it were to happen, please make sure to contact our customer service right away, as they are trained to breakthrough the front desk wall, if we ever were to face a double-booking issue (which is quite rare)

Ness P July 2, 2022
5 Sobre 5 estrellas
Staff was quick, efficient and kind. Room was clean and comfy. Perfect for what I needed!
Lyn June 30, 2022
4 Sobre 5 estrellas
Great place for a short stay while waiting for a flight . Very comfortable room , with every amenity to make it a really comfortable stay .
Shabs June 30, 2022
4 Sobre 5 estrellas
Great comfortable place, very pleasant staff.
Athy W June 29, 2022
1 Sobre 5 estrellas
The hotel could not find my reservation despite booking for the assured room reservation. After some delay, and providing them with confirmation of my reservation they were able to organise a room. Initial impression was not positive.
Response from HotelsByDay June 30, 2022

Funny.  This London hotel gets plenty of bookings from us.  It's possibly caused by the post-Covid new staff that sometime can act a bit clueless... It's temporary.  Meantime, make sure to contact our customer service line as soon as you face an issue at check-in!  We are trained to solve all issues on site.  thank you!

Denise K June 28, 2022
5 Sobre 5 estrellas
I made a reservation for the wrong date and Hotels by day were quick and understanding making the change I needed. The room was clean and spacious. I would use this site again and highly recommend.
Megan L June 28, 2022
2 Sobre 5 estrellas
We almost did not get a room for the day despite our reservation with my credit card because the first receptionist we spoke with was very rude and quite frankly unaware that we had already reserved a room, saying check-in began at 4pm when we arrived around 11am. Another receptionist knew about the dayuse room option at the hotel and kindly set us up with a room. However, the price was much higher than what Hotels by Day said it would amount to. The customer service was poor, but my partner and I managed to enjoy our stay in the room and time at the waterfront.
Response from HotelsByDay June 29, 2022

Hi. The behavior by the front desk is unacceptable!  We immediately called the front desk and they apologized for any frustrating behavior.  As for the difference in rate, we were assured that the rate advertised is the rate they charged.  However, there's an extra hold on your credit card due to possible incidentals, which gets automatically refunded in 3 to 5 days.  

Sergio June 27, 2022
5 Sobre 5 estrellas
First time user. Not disappointed. My request was processed in matter of minutes. Great service
Zach June 27, 2022
5 Sobre 5 estrellas
Initially I was skeptical about using this, but my experience was a great one! The check-in was a little long but it was only because the manager was training a new associate at the front how to check someone in with HotelsbyDay. Facilities were nice and overall everything went exactly how I would have hoped. Thanks!
Tan H June 26, 2022
5 Sobre 5 estrellas
First time user, long layover in ATL the location was great, room, breakfast, and checkout.
Kerriann June 26, 2022
5 Sobre 5 estrellas
Very quick check in and check out, staff was great. Room was spacious and comfortable. Great experience for renting a day rate for the first time- totally will do again!
David S Sandos June 26, 2022
5 Sobre 5 estrellas
hotel was great room was great all the staff were very attentive, friendly and very helpful great place
C June 24, 2022
3 Sobre 5 estrellas
I have booked a room here 3-4 times and never had an issue until yesterday. The receptionist very publicly announced I had booked through hotels by day with a very judgmental look on her face. Then 30 min into my stay housekeeping was banging on the door asking me how much longer until I was checking out. I was pretty disappointed in this experience. My previous visits have been fine. The rooms have always been clean so that is a plus!
Response from HotelsByDay June 27, 2022

Hi. These days, hotel staff are overwhelmed and can be short tempered. Nevertheless, it is unacceptable that you get this experience.
The treatment from the front desk was very lousy.  Thank you for notifying us!  We will reach out to the hotel and will find out what the attitude as all about.  

EE June 23, 2022
1 Sobre 5 estrellas
Reservation was not honored- hotel said they wouldn’t take us. Did the same to another woman in line in front of us. Receptionist was angry and said she had no idea why Hotels by Day was allowed to make the reservation. Very negative experience overall
Response from HotelsByDay June 27, 2022

This is absolutely unacceptable and we will reach out to the hotel to make sure that it won't happen again, or they will never work with us again.  Have you tried reaching out to our customer service line when you faced an issue at front desk?  --- Regardless, we are passing this note to our CEO who will immediately call the executives of the hotel.  Thank you for letting us know and deepest apologies for the poor experience!

Yolande Howard June 22, 2022
5 Sobre 5 estrellas
The service at both the front desk and the restaurant was excellent. The individual at the front desk was especially compassionate and professional.
Mobley June 19, 2022
5 Sobre 5 estrellas
Always a good experience.
Carlos June 18, 2022
5 Sobre 5 estrellas
I was a bit skeptical but it was perfect. I almost booked a room for two days because I needed it from 11am-6pm. HBD was a perfect solution and LaGuardia Plaza Hotel was an awesome experience. Thinking of booking again just for fun
John June 17, 2022
5 Sobre 5 estrellas
Great hotel
Cathy June 15, 2022
3 Sobre 5 estrellas
Dayroom was just what we needed for our 6 hour Atlanta layover, however, despite Hotels By Day reconfirming our reservation, The Westin did not have our reservation; calls to HBD went to voicemail; reservation was eventually found but we spent 1/2 hour of our precious need for shower and nap waiting; HBD did call me back, but more than 1-1/2 hours later after we were already checked in; Love the concept and wish Westin had the reservation and HBD had someone to speak to at the time of need
Response from HotelsByDay June 23, 2022

Hi. Due to Covid disruptions, the staff was new and did not fully register where the booking was sent to.  We reached out to the hotel and corrected this mix-up.  Thank you for reaching out to us as well, which is the proper way to proceed.  We made changes internally not to have anyone wait longer than 15 minutes for a call back.  Thank you!

Reda June 15, 2022
5 Sobre 5 estrellas
Everything was very nice , easy check in and check out Clean room Good service Shower was very good Bed clean and comfortable
Matthew G June 14, 2022
4 Sobre 5 estrellas
This hotel and room was perfect for a few hours of rest in between flights. Check-in was smooth and the room was beautifully clean. Shower was good. Two negative points: 1. We asked for a baby cot, but this message never made it to the hotel. We asked at check-in and were told it will be done, but it never arrived. 2. There is a USD$300 charge still pending on our card several days after we left. We paid upfront for the room so there is no reason for this charge.
Response from HotelsByDay June 18, 2022

Hi. ALL messages are automatically passed to the hotel. We do not have any means to edit or tweak any message.  They all go out.  
2. the $300 charge unfortunately is a incidental deposit. While it should not be that much for a dayroom booking, it may be the standard procedural charge for a night stay and the front desk may have been unable to make changes.  We will make a note of that issue.  Thank you for letting us know!

Prisca June 12, 2022
5 Sobre 5 estrellas
This was awesome. Easy check-in, friendly staff & awesome price. Use the room to get a brides mother hair styled. Very clean
Steve Bear June 11, 2022
5 Sobre 5 estrellas
Had an unplanned 16 hour layover after a 14 hour flight due to flight changes- this was an early morning arrival with an evening departure - all the hotels near the airport could not guarantee an early check in before 2pm- so it was nice to use this service to get a confirmed 9am check in with a 6pm check out- for only half the cost of a full hotel room.
Lisa Y May 30, 2022
5 Sobre 5 estrellas

We got off our ship and had 8 hrs before our flight home left. Being able to relax, have a nice lunch, and not carry our luggage around was awesome. The hotel was nice and they were accommodating.

Gillian K May 24, 2022
5 Sobre 5 estrellas

The staff was amazing! The room was clean and perfect to let the kids rest and shower after a long day at the pool and beach. Chairs on the beach with an umbrella was perfect with the kids!!

Greg W April 12, 2022
5 Sobre 5 estrellas

I stayed at the Goodtime Hotel in Miami Beach. Chic, clean, modern hotel with with a great atmosphere. You feel relaxed from the moment you walk in the door. The staff were friendly and helpful at all times, from parking valet, concierge staff, Restaurant and bar staff as well as the cleaning staff I encountered, I felt welcome and respected during all my interactions. Special shout out to Pablo and Chad from the front desk. The hotel as well maintained amenities, with a bar, resturant, cafe, outdoor gym, pool and patio. It’s also great value for money considering the location. 100% would recommend!

Michelle A. April 5, 2022
5 Sobre 5 estrellas

​Worked great​. Had a long layover at the airport and was exhausted. Was able to nap at the hotel. Life saver!

David D March 29, 2022
5 Sobre 5 estrellas
​Easy to use and just what I needed​. Super easy to use and with a few clicks I can schedule a date to use a hotels amenities…awesome!
Oscar R. March 22, 2022
5 Sobre 5 estrellas

Best hotel I ever stayed in also being able to book hourly instead of all day and night is so convenient wish I would of known sooner

Timothy P. March 21, 2022
4 Sobre 5 estrellas

Great experience, for the price, rooms very clean, staff very accommodating!

John S March 16, 2022
5 Sobre 5 estrellas

A quick and easy check in at the LAX Hilton yesterday for a noon to 6pm reservation. Just what i needed after a very early start and a 10 hour layover at LAX. This service seems to work well. I hope future booking go as well!

Jane W. March 9, 2022
5 Sobre 5 estrellas

​It was a great experience. We arrived before the 10 a.m. check in time and were told to go and have breakfast while we waited for a room. The room they gave us was fantastic so we were able to just relax, have a stroll around the grounds and by the pool and it was such a pleasant way to spend the day. Our flight was at 9 p.m. so it all worked out really well, much better than spending it in a crowded airport. The staff were extremely helpful. Will definitely do this again. Well worth the money.

Edwin P. March 7, 2022
4 Sobre 5 estrellas

​Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again.

Edwin P. March 4, 2022
4 Sobre 5 estrellas

Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again. 

Michel D March 2, 2022
5 Sobre 5 estrellas

​Everything was smooth and easy
Booking was easy
Check-in was easy
Room was as advertised
What more can you want?

Herbert W. March 1, 2022
5 Sobre 5 estrellas

​Very Easy To Book.  I didn't know this service existed. Makes planning the day with young kids that much easier!  Site was very easy to navigate and fit my time frame just right. Thank you

Jay R. March 1, 2022
4 Sobre 5 estrellas

​Reservation was easy. The hotel was good and the price was outstanding. Great job!

June W. February 28, 2022
5 Sobre 5 estrellas

​Good Service. My first hotel choice got canceled but they let me know immediately with an explanation. I was then able to rebook with a different hotel. Site is very easy to navigate.

Alejandro DR February 28, 2022
4 Sobre 5 estrellas

​Blazing Fast Process​. Smooth process and very convenient service for travelers waiting for long hours in between flights. Loved it!

Bella G. February 25, 2022
4 Sobre 5 estrellas

​​Met most exp​ectation. ​The price and availability of hotels is good but I wish there was more hotels available in more areas

William D February 17, 2022
5 Sobre 5 estrellas

​Finally!  This is such a cool service and much easier to get a room for a few hours to do some work. I also like how you don't have to pay up front, leaving more flexibility.

Jayne C February 15, 2022
4 Sobre 5 estrellas
​Efficient.  Great site, with plenty to choose from to suit all budgets
A place to rest following an overnight flight and checking into further accommodation.
Rosanna G. February 8, 2022
4 Sobre 5 estrellas

Had a little stumble with checking-in but other than that, my stay was excellent. Staff was extremely helpful and friendly. Room was roomy and clean.  Checkout was a breeze.

Ordella D February 6, 2022
5 Sobre 5 estrellas

​Mini getaway. The front desk staff at the hotel was friendly and helpful, the room was clean. It was pretty easy to book my room and I enjoyed my stay.

Heather H January 31, 2022
5 Sobre 5 estrellas

​Its so easy!  I love how easy it is to book and the day rentals is a good amount of time to rest up and work between flights!

Dan C. January 27, 2022
5 Sobre 5 estrellas

​Super easy and just what I needed.
Booked a room for the day quickly to focus and get work done!

Darcy G January 25, 2022
5 Sobre 5 estrellas

​Booked same day no problem​. Excellent! Best experience I've ever had getting a room booking!

Kelli K. January 20, 2022
5 Sobre 5 estrellas

​Best Feel In Boston
I am a night nurse and often needed a quiet place to sleep between shifts. The app is very easy to use. HotelsByDay has saved my sanity.

Amy W January 17, 2022
5 Sobre 5 estrellas

​Easy to use and would use again​.  ​The site was easy to navigate. Liked the feature to pay ahead or not. Appreciate the different time blocks available, especially when compared to other sites. Would not hesitate to use again.

Albert L January 11, 2022
4 Sobre 5 estrellas

Hassle free booking.
It was my first time to use the site and I chose the no charge booking that you can always cancel anytime without getting charge at all. I arrived at the place and my reservation is there. I will use this again.

Patricia C January 11, 2022
5 Sobre 5 estrellas

Found a room at a great price.  Purchased on app to get more points and confirm reservation!

Mia A January 10, 2022
5 Sobre 5 estrellas

​Super easy to have a professional space​.  ​I love it. I can use the room for myself in peace n quiet and have clients come there as well

Sareed N January 5, 2022
5 Sobre 5 estrellas

The Greatest Site On The Web. Hotels By Day is the greatest service ever to be invented especially now in the time of COVID-19 it's been helpful as heck.

Dennis F. January 4, 2022
5 Sobre 5 estrellas

Very good Customer service. I had to cancel a couple of reservations due to schedule changes. HBD were very accommodating

Andrew E December 15, 2021
5 Sobre 5 estrellas

Thank you for the easiest booking experience ever. It was so easy and convenient. I wish more hotels caught on to this idea and service.

Mary M. December 15, 2021
5 Sobre 5 estrellas

I’ve used Hotels By Day when I need to get away from the two places I have spent the most time over the past 2 years:  Home and work, as home and work blend.  I never get any privacy to read a book, take a hot bath, etc.  No travel also meant no vacations.  So booking a room once a month has been my guilty pleasure.  Take the day off work and just enjoy some peace and solitude.  Making an appointment for ME time has kept my sanity. 

Bradley N. December 1, 2021
5 Sobre 5 estrellas

​Easy reservation and completely smooth checkin/checkout process.
I reserved a room on the same day I intended to stay, completed everything on my phone, and was able to check in and check out at the hotel with no issues at all. Super simple and a great price!

Adeline J. November 26, 2021
5 Sobre 5 estrellas

Needed a place to spend the day away from the drama of large family gathering.  This was the perfect escape.  Thank you!

Bruce T November 19, 2021
4 Sobre 5 estrellas

Always like using this site. Easy and no hassle.

Paul A November 18, 2021
5 Sobre 5 estrellas

​Flexible cancellation is appreciated.  Flexible cancellation was nice since my flights changed a day before I was to arrive. I hope to use your service again in the future.

Ayodeji A. November 17, 2021
5 Sobre 5 estrellas

​Straightforward service. Picking and booking a hotel of my liking was simple, affordable and straightforward. HotelsByDay has consistently proven to be effective and reliable for me

Jason R November 9, 2021
5 Sobre 5 estrellas

The concept of booking a room for the daytime is much overdue. I hope to use this service much more in the future. Great idea. Hampton Inn Des Moines was a treat!

Josh G November 2, 2021
5 Sobre 5 estrellas

Very easy booking and check in process. Needed to escape construction in my building to get some time sensitive work done and this was the perfect solution. I wish more hotels did this.

Del E. October 22, 2021
5 Sobre 5 estrellas

Easy as pie! Great app and fantastic idea! 

Paul D October 21, 2021
4 Sobre 5 estrellas

Excellent service to find a day use room ; the hotel was perfect. I will make sure to use this service again. Also, I sign up for their reward program

Susan S. October 20, 2021
5 Sobre 5 estrellas

​Easy to book. Although we have had amazing experiences in the past, we have yet to check in at the property booked. The booking process was once again fast and very easy! I cant wait to see more New hotels on Hotels By Day. It makes it easy pre cruise and post cruise day adventures in a new city! We will be staying in Seattle in July and Miami in August. Thanks again!

Antoine B. October 15, 2021
3 Sobre 5 estrellas

Honestly the booking was nice, yet the clerk had a problem finding our reservation.

Response from HotelsByDay October 20, 2021

At times, new front desk staff can be a bit lost about dayrooms.  It is a new model for most hotels, and during Covid, staff training is an issue. That's why we encourage you to ask for a front desk manager, or give us a call right away (number listed on your reservation confirmation).  Thank you!

Scott L October 13, 2021
5 Sobre 5 estrellas

Needed a spot to prep for an out of state meeting mid-day. Did not need to stay overnight, just needed a place to prep and relax. Will use HotelsByDay again. I was treated just like a regular overnight guest. Staff was friendly and accommodating.

Cyndi N October 11, 2021
5 Sobre 5 estrellas

I love that I can make a reservation in a few minutes and see everything I need to know. This is a great timesaver and the site is so easy to use!

Jody P October 11, 2021
5 Sobre 5 estrellas

Very friendly staff, well kept lobby areas, beautiful room! I went for just a few hours, to relax and do some work, but I'll check in more often for my monthly 'me-cation".

Dixie D. October 1, 2021
5 Sobre 5 estrellas

​Nice service.  I was pleased to have a place to spend the day while work was being done in my house. I didn't want to bother my friends from 9-5, so it worked out well. I do wish I had the option of choosing my hours, however. It worked out, but I could have used an additional hour, but the hotel staff said they couldn't extend the time by that long.

Nikolas F. September 14, 2021
5 Sobre 5 estrellas

​Too easy!  I was worried that this wouldn't work, or the hotel would be upset or weird about the concept. But I showed up and was whisked right away to my room. One of the best decisions I've made!

A. Sahin September 8, 2021
5 Sobre 5 estrellas

Easiest booking of all time!  So fast to book, simple layout and amazing customer service.

Kaden Q. September 2, 2021
5 Sobre 5 estrellas

​Easy and simple!
The bookings are very easy to find, and everything is color coordinated very well.

Sarah D. August 28, 2021
5 Sobre 5 estrellas

​Simplest Booking Possible.  I have not booked many hotels in my life, but this service is probably the easiest and fastest I've ever used.

Philip C. August 24, 2021
5 Sobre 5 estrellas

​Hotels By Day is the way.  I like how much response I get from them. They always ask me how was my stay before I can even leave a review. They also care about the hotels staff, asking me in an email if I would care to leave a tip for the staff. I leave cash however I did respond telling them that and they responded back. Now that is customer service.

Lawrence H August 12, 2021
5 Sobre 5 estrellas

Amazing! I needed a quiet place place for the day where I could get things done, have a peace of mind, no interruptions and have that change of scenery if but for a second. This place delivered it all and more. The gentleman at the front desk was awesome! He really looked out for my best interests. The room was awesome, comfy and had it all. I am so very impressed!!

Julie M August 11, 2021
5 Sobre 5 estrellas

Perfect place for a day at the beach. Very good service and installation.

Monika S. July 30, 2021
5 Sobre 5 estrellas

​Awesome!!!
the process was very easy and we really enjoyed our stay. will continue to use hotels by day!

Dathan S June 23, 2021
5 Sobre 5 estrellas

I needed a room with a desk to do some business for the day. The staff were very friendly and accommodating, and the room was clean and very nice. My stay was great!

Robert B June 16, 2021
5 Sobre 5 estrellas

You are better than WeWork! By miles! 
Hot breakfast and a shower!
Loving my work day!

Sharron S June 4, 2021
5 Sobre 5 estrellas

This site is quick and easy to use. The hotel and the site had good communication and the request and changes to my reservation were done without a hitch!

Johanna S May 23, 2021
5 Sobre 5 estrellas

This was the greatest Mother's Day gift! Hotels By Day was very responsive to my questions and the hotel was amazing. So appreciate everything they did.

Jonathan C. May 18, 2021
5 Sobre 5 estrellas

I was doubtful of this site, so I tried it out in a hotel in my area. Sufficient to say, this site is legit. Booked a room and had a nice time. Definitely felt like a vacation for the day.

Ryan R May 4, 2021
5 Sobre 5 estrellas

Just needed to get away just the daytime, for some introspective time and brainstorming, to clear my head and focus my thoughts. A mini-retreat away from my place to somewhere neutral. I asked for a room "quiet, up away from the ground noise" and it was perfect. I will definitely do this again!

Pascal T. April 13, 2021
4 Sobre 5 estrellas

​Keep the good customer service.
Great experience. Keep it up.

Bobby C January 12, 2021
5 Sobre 5 estrellas

Was hesitant at first, called a month ahead to confirm my booking, and was told was good to go. Showed up at the hotel on the day of wit my family and was 100% satisfied. Will use again.

Momo D. April 16, 2020
5 Sobre 5 estrellas

​Awesome app and company​. Helped me and my girl have some food alone time and fitted our schedule​.

Reviews

4.5 Sobre 5 estrellas en la valoración global de :count reviews
Escriba una opinión

Reviews

All
Dayroom
Gym
Parking
Pool
Spa
Workspace
Yusuf Eyitayo November 26, 2022
5 Sobre 5 estrellas
Am on a transit and the layover was a bit of lengthy hours. It was a nice hotel to within the proximity of the airport
John Doe November 26, 2022
3 Sobre 5 estrellas
It’s very quiet in there but the only thing I don’t like is these two women who work that have some issues. Everytime me and my bf come they are the same two people who try to barge into the room sometimes an hour before checkout an say it’s time to checkout when I KNOW what time I paid for. On top of that I was charged extra for a mistake that was on them.
Rosemary Parker November 23, 2022
3 Sobre 5 estrellas
The hotel lobby was gloomy and did not look updated. The room was very nice though and the colors and carpet were fresh and clean. It took the heater awhile to get the chill out of the room but eventually it go warner. The staff "CoCo" was amazing and had the best personality and expertise. She offered information that helped me in choosing Courtyard by Marriot over the other hotels in the vicinity. Hotelsbyday which CoCo reommended after hearing what I needed. fit my business needs and I will recommend that to all of my colleagues. Overall the hotel stay was fine.
Theresa November 21, 2022
1 Sobre 5 estrellas

If I could give negative stars I would. We had a group of 6 adults and a baby so We took 2 taxis to the hotel from port of Miami around 10am totaling about $110 just to find out “they had no rooms available until after 2” we were suppose to be able to check in at 10am.. also they could not find either of our reservations I booked through this site and the others were booked directly with the hotel. But said they were sold out the night before and it was not possible to have anything ready before 2. They did nothing for us for the inconvenience, we were 110bucks from the cabs with nothing to do but sit in a lobby for hours and wait for our next taxi at 230. Absolutely ridiculous. Will never go here again or recommend this

Response from HotelsByDay November 21, 2022

Hi Theresa. We are so sorry to hear of this sad news that the hotel was overbooked and could not accommodate your stay. We were not made aware of this issue by either the hotel or your party. Please always contact us if any problem: our team is trained to solve them.  Also, please note that you booked with no credit card guarantees, which then falls within the 'first come, first served' basis.  Again, we are so sorry to read of your experience, and have contacted the executives of the property in Miami Airport so that issues like yours do not happen anymore. 

Tammie November 21, 2022
4 Sobre 5 estrellas
Everything was great. Very clean. Nice room. Bed comfortable. The reason I can’t give 5 stars is the room doesn’t have a microwave or fridge?
Sue November 21, 2022
4 Sobre 5 estrellas
Easy to book. Reasonable rates and clean room
Joyce November 20, 2022
5 Sobre 5 estrellas
This was a great option that gave us a place to stay after our cruise since our flight didn't leave until 4:00pm and we had to be off the ship at 8:30am. The only disappointment was that our flight was delayed by 2 hours and the hotel wouldn't let us stay for an extra hour because it was booked through a 3rd party.
Carolyn L. November 20, 2022
5 Sobre 5 estrellas
We arrived at Hyatt Place at 10:30am from Port Everglades after a week long cruise. We needed a restful place to unwind before our evening flight home. Hyatt Place was perfect. We were greeted with a welcome smile & our dayroom was ready when we arrived. We walked to BurgerFi for lunch & the food was very good. Great location & would highly recommend Hyatt Place. Everything you need is at Dania Pointe area within walking distance of the hotel.
Brenda Lewis November 19, 2022
5 Sobre 5 estrellas
It was a great stay. It was quiet and peaceful. I really enjoyed seeing the wildlife near the hotel. The water in the back of the hotel was so serene. My day suite was clean and bright. I will stay again.
Ivan November 19, 2022
5 Sobre 5 estrellas
Comfortable and clean room. Excellent customer service.i will definetely come back.
Thomas November 18, 2022
5 Sobre 5 estrellas
The times that we have stayed here have all been great. The day room gives us a place to just chill and hangout away from home. It's a great day retreat to escape from work and adulting. Everyone should get the king jr suite. Super comfy like having a small apartment. Go play hooky with your SO.
Thomas November 18, 2022
5 Sobre 5 estrellas
The times that we have stayed here have all been great. The day room gives us a place to just chill and hangout away from home. It's a great day retreat to escape from work and adulting. Everyone should get the king jr suite. Super comfy like having a small apartment. Go play hooky with your SO.
Phillip Martin November 18, 2022
4 Sobre 5 estrellas
The heater wasn’t working and the room was cold. A maintenance man attempted to come in while I was sleeping. Thankfully, I had the bolt lock on the door! Other than that, I had a good experience!
Merrick November 17, 2022
5 Sobre 5 estrellas
With such a great day room rate I didn't know what to expect, and the outside of the hotel isn't anything special. But I absolutely loved the room! Very well appointed, comfy, feels like it has been redecorated in the past year, mattress was great and I loved both the bedspread and linens and pillows they chose — and, for me, in particular, very sensitive to light, the fact they had blackout curtains made all the difference. I had a very comfortable sleep. If I had to make just two criticisms: (a) the water pressure in the shower ain't all that great (could have something to do with the unnecessary over-fancy shower head?), and (b) I suggest you approach the front desk with nothing but kindness and gobs of patience. Despite the niceness of this property, I take it the front desk staff ain't all that happy, at least when I was there. So be prepared in advance to hold your cool, which will likely make it, in the end, a better experience. But I would definitely come back here again for a day stay, and thank you to Hotels By Day for having this property in their inventory!
Quentin November 16, 2022
5 Sobre 5 estrellas
Very handy hotel for an LA layover. Clean & tidy
MJF November 16, 2022
1 Sobre 5 estrellas

Wrong check-in/checkout information given at reception. Person insisted she was right: she wasn't but I still had to leave an hour before I was due. Room not properly stocked with bathroom and personal items. Even had to ask for a hairdryer. Top dollar charges for bottom drawer product. Go elsewhere.

Response from HotelsByDay November 16, 2022

Hi MJF.  Thank you dearly for letting us know! We will immediately contact the hotel in Dublin to smooth out any wrinkles on check-in/out times. Thank you!

Fgh November 16, 2022
4 Sobre 5 estrellas
Very nice staff. Rooms were clean.
john butler November 16, 2022
5 Sobre 5 estrellas
spacious, comfortable room, friendly staff, great shuttle service
SC November 15, 2022
5 Sobre 5 estrellas
Checking was smooth. Free breakfast on top. Shuttle to the airport every 15 min. Slept for 5 hrs. Refreshed.
ACE November 15, 2022
5 Sobre 5 estrellas
Clean, quiet, and comfortable.
Val November 15, 2022
5 Sobre 5 estrellas
Friendly, fast service. Clean, comfortable room. Nice amenities, coffee maker and microwave in room was nice. Great way to relax if you’re all done on the strip and have to wait for an evening flight. Was able to relax and put our feet up before flying! Very nice.
Jason R November 14, 2022
5 Sobre 5 estrellas
great pool, great location, tasty food, good coffee, and a comfortable room and bed.
Helaine M Morrow November 14, 2022
5 Sobre 5 estrellas
Lovely property, helpful staff, good food at the bar. Perfect way to relax, after an early cruise ship embarkation, prior to a late flight
MS November 13, 2022
4 Sobre 5 estrellas
My hotel put me in a quiet spot for sleeping which I appreciated. Definitely a refurbished motel but they did a good job of sprucing it up.
Malikah November 13, 2022
1 Sobre 5 estrellas

The worst. I went to the place at 10am and was screamed at by the front desk worker no rooms was ready and come back at 6 am. A big inconvenience since I needed to be dress for a wedding soon.

Response from HotelsByDay November 13, 2022

Hi Malika.  Our staff will immediately investigate who may have screamed at you. This is absolutely intolerable and we will get to the bottom of this.  Thank you.

Ness Spence November 13, 2022
5 Sobre 5 estrellas
This is my fourth time visiting this hotel for a dayroom and it was perfect, just like all the other times! -Staff is quick, polite and courteous. -The room is immaculate and well kept. -Hotel is conveniently located near lots of places to get a bite of fast food. I will come here every time I need a dayroom booking!
P.S November 12, 2022
1 Sobre 5 estrellas

Total disaster...my second time at this hotel. I would NEVER visit again. They are homeless folks also using the property. I didn't feel safe and they have these folks just walking in the lobby. I did a review a few months ago and didn't see any response from hotelsbyday and as such, believe you really don't care to respond for loosing a potential client. I will never use that facility again. Eagerly awaiting your response..very disappointed

Response from HotelsByDay November 12, 2022

Hi PS. This is incredible! YOu just booked one of the classiest hotels in NYC, and you still had an issue with homelessness? We are investigating now, and rest assured that our team will make it up to you.  Thank you for letting us know. 

DenDrum November 12, 2022
5 Sobre 5 estrellas
Awesome experience.
Mrs M November 12, 2022
5 Sobre 5 estrellas
Stayed at the Hilton Garden in NY on 137th. I wasn’t sure this was a legit service but was desperate as our flight arrived at 8:15am and our hotel would not allow early checkin- not even for a charge. I called HBD as I had a concern all hotel accommodations were for 2 adults and our 11yo was traveling with us. The very friendly HBD rep called the hotel and said no problem. As I wasn’t sure of this entire transaction I asked for her name and the hotel rep at the Hilton. Well, everything went EXACTLY as planned. We reserved 10-6, arrived at 10:20 easy check in. We rested for a bit went out on the town and returned at 5:30 to pack up and check out. Douglas at the Hilton was very helpful and our check out was a breeze! We did book and pay ahead. The way I understood this program is if you want and pay- its a bit of a gamble as the room seems “reserved” when you pay now. Not sure if this is correct but it worked for us and we would use this service again.
Maryanne November 10, 2022
5 Sobre 5 estrellas
Great staff, great room. Great place
Ernesto November 7, 2022
5 Sobre 5 estrellas
Nice spacious room, clean and ready
Michael November 7, 2022
5 Sobre 5 estrellas
Worked well; clean room and nicely maintained
A Cruz November 7, 2022
2 Sobre 5 estrellas

First of all we thought the hotel was a fake. It was all a building site and had to walk the whole way around to see a small sign saying reception. Then when we got to reception the guy who was only training couldn’t find our booking, he said they don’t do day rates, then his senior eventually came out and they had only got our booking by fax that morning.. even though I had booked one month prior. Anyway they found us a room and it all worked out eventually. Was close to the mall and there was a free airport shuttle.

Response from HotelsByDay November 8, 2022

Thank you for your review Mrs. Cruz.  We immediately unpublished the hotel and will investigate further to make sure that UNTILL the hotel is finished revonations and staff is fully trained, this hotel be kept out of our network.  Thank you again for reaching out.

Kita November 5, 2022
5 Sobre 5 estrellas
My room was ready and it was also nice, I enjoyed my time there.
Kris November 5, 2022
5 Sobre 5 estrellas
Very easy check in, room was ready and clean and nice.
Renda November 4, 2022
5 Sobre 5 estrellas
Room was very clean and spacious
Tiffany R. November 4, 2022
5 Sobre 5 estrellas
Room was ready and perfect for nap and working remotely.
Fred November 3, 2022
5 Sobre 5 estrellas
Beautiful hotel, and the day went very well.
K Lowe November 2, 2022
1 Sobre 5 estrellas

This hotel was very outdated and dirty. It definitely wasn’t worth the price and I wish we would have just sat in the airport.

Response from HotelsByDay November 2, 2022

oh wow! that's surprising: it's the first bad review we get for this Atlanta airport property.  We'll investigate right away and will contact management.  Thank you for letting us know!

C. L. November 2, 2022
4 Sobre 5 estrellas
The room was fine, spacious & clean. The bed was super comfy. Coffee maker didn’t work well and leaked all over the place. Otherwise was a good test spot.
Hana November 1, 2022
5 Sobre 5 estrellas

First of all, I love that this dayroom service is available. I was a little confused at first, because my reservation was not found by the hotel, but a Hotels By Day representative sorted it all out and was super helpful. Our hotel room was ready promptly and it was such a trendy, cute place! Would recommend and use myself again!

Response from HotelsByDay November 1, 2022

Hi Hana.  Thank you for your review and apologies for the check-in confusion.  Post Covid, lots of staff are new and hard to keep track of, so you did the right thing to contact us and we're delighted to read that our team sorted it out and that you enjoyed your daycation with HotelsByDay!

Curt C November 1, 2022
5 Sobre 5 estrellas
Location
Julie October 30, 2022
5 Sobre 5 estrellas
Amazing! We just needed a place to stay before our flight. They were super helpful at the front desk and even got us the shuttle to the airport.
Neeraj October 30, 2022
1 Sobre 5 estrellas

It is regretful to inform that after advance booking, front desk at hotel did not give the room. They said - our all rooms are booked. It was my horrible experience. I did the booking in advance and booking voucher was also generated. Let see what action would be taken.

Response from HotelsByDay October 31, 2022

Hi Neeraj.  Thank you for your email. We apologize on behalf of our partner for not being able to accomodate you. We are happy however, to witness that our customer service reacted right away and secured a second hotel for you. Always be reaching out to our team if anything goes wrong. Thank you!

Susan Kavanagh October 29, 2022
4 Sobre 5 estrellas
We needed a room for a few hours while we waited to go to the airport, it was perfect for that, enabling us to shower and change before our long flight. The room was spacious and spotlessly clean, and had all the amenities you would need. The young man on the desk Johnno, was lovely, pleasant and polite, even though he was extremely busy. We felt it was a little pricey after tax etc' was added just for a day room, but it served the purpose we needed it for.
Paul Peers October 29, 2022
5 Sobre 5 estrellas
Just what I needed after traveling for 14 hours from Australia. Friendly staff a clean room, hot shower and snacks!
Laura Williams October 29, 2022
5 Sobre 5 estrellas
Perfect place to go to before our night transatlantic flight. Much cheaper than booking an extra day at the hotel we stayed in for our trip. Would highly recommend a stress free bundle of luggage storage, shower and pick up point for our airport transfer.
Amy October 29, 2022
5 Sobre 5 estrellas
Watford Hilton was such a beautiful stay! Absolutely clean and fresh room. Immaculate bathroom,the room was clean and tidy , comfortable, airy, stocked with tea, coffee, milk, drinking chocolate. I only used the hotel for dayuse and I was so happy with my stay. Kind and helpful staff. The whole hotel was spotless. I will definitely use Watford Hilton again
Business user October 29, 2022
4 Sobre 5 estrellas
Needed a room to work from for a few hours before a flight . A little on the pricy side but it was clean and well equipped
Mary October 27, 2022
5 Sobre 5 estrellas
efficient staff and room clean and well presented, no issues
Demetrius October 27, 2022
5 Sobre 5 estrellas
It's affordable and the rooms are spot on.
Nice Stay. One front-desk staff member with attitide problem. October 26, 2022
4 Sobre 5 estrellas
I'm a travel nurse who works at night, still doing front-line covid care in a pulmonary unit in a small community hospital in Far Rockaway which serves minority communities. I'm also a Hilton Gold Member status. I stay here for day use every week and sleep during the day between shifts. Last week, the front desk worker, Mandi, who has been polite before, was accusatory and condescending saying that I'm trying to have an early check-in and late check out without paying. My check-in time was 9am and I was standing at the front desk at exactly 8:49am. I asked to chec out at 6pm rather than 5 (which is included nin my Gold Member perks), and she said that would be an extra $10 even though I'd never been charged the 25 times I've stayed there before. She was extremely rude to the point of making me cry (because I was already so darn tired from working a 16-hour shift the night before. She was so rude that a stranger came and hugged me while I was waiting at the elevator and said sorry Mandi treated me like that. I'll continue to stay at this hotel because aside from this isolated incident, it's lovely, clean, and everyone else is friendly and accomodating. I just felt compelled to review this because it was so jarring to me.
Melissa October 26, 2022
5 Sobre 5 estrellas
I’m an overnight ER dr and need a place to sleep between shifts. Easy checkin, hotel knew who I was when I walked in. Manager knew I was a Dr and put me in the back of the hotel where it was quiet. Best sleep I got all week.
Amanda October 26, 2022
5 Sobre 5 estrellas
After an 18hour delay the option for a day room saved us. We were exhausted after being up since 3am and couldn’t imagine waiting that long in the airport. Check in was easy, they even let us check in early, the room was clean and beautiful but most of all we just appreciated having a place to hide from the bustle of the airport, grab some food and take a nap
Harly Konner October 26, 2022
5 Sobre 5 estrellas
Aliz is among one of the coolest places. I love that to display do not disturb all I had to do was push a button. They also give a $25 credit chip that allowed me to purchase some beverages to go.
Nicole Ravalese October 25, 2022
1 Sobre 5 estrellas

Charged 29$ extra for... no explanation?! We left the room in perfect condition. Tried calling, impossible to get in touch with someone who handles billing.

Response from HotelsByDay October 25, 2022

Hi Nicole.  Thank you for your message. Our webpage does say "This hotel charges $25+tax as amenity fee, to be paid at check-in."
https://www.hotelsbyday.com/en/hotels/united-states/boston/boston-park-plaza 
We're sorry you skiped that part.  We will make sure to make it more prominent.  Thank you for taking the time to let us know and for booking with HotelsByDay

Anonymous Dude October 24, 2022
5 Sobre 5 estrellas
Good .. simple.. timely
Nicol Tear October 23, 2022
4 Sobre 5 estrellas
Efficient,quick check in,nice room
Jeffrey Douglas October 23, 2022
5 Sobre 5 estrellas
Great location, close to airport and great pricing!
Danni October 22, 2022
5 Sobre 5 estrellas
The staff was very professional and the room was nice and clean, in addition to receiving a free upgrade . I would definitely recommend.
Kelly October 22, 2022
5 Sobre 5 estrellas
Perfect solution. Hilton lax refused to let us check in early (even offering to pay a fee) so found this online and was in a day room within 30 mins of booking it. So impressed
Wai October 21, 2022
5 Sobre 5 estrellas
I had a great time here even though it was a short stay. Their rooms are on the smaller size but they pack a lot into it. Even had a mini fridge tucked into the hanger stand/coffee station. Would def go back again
Thomas October 21, 2022
5 Sobre 5 estrellas
We had a blast. Gf and I do this every couple of months. It lets us reconnect and take a break from adulting and have some fun with just the two of us for the day. The hotel was great. Everyone was perfect and took great care of us. The room was great. Everything was clean and enjoyable. A best day ever.
justin October 20, 2022
5 Sobre 5 estrellas
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Alice B October 20, 2022
5 Sobre 5 estrellas
Excellent experience. Great hotel, wonderful accommodations, pleasant staff.
Evan October 20, 2022
4 Sobre 5 estrellas
I love this hotel, however, they need to pay attention to the drawer cleanliness (they were dusty and it looks like it’s been a while since they really clean them)
Sally October 20, 2022
1 Sobre 5 estrellas

If I could give it no stars I would! The hotel location is very beautiful but the room in front of the pool was dirty and old. If your booking a Dayroom you will not be given any beach front room (hotel policy). On Hotelsby Day website beach front rooms is what is being advertised with pictures but your not getting none of that. Also be ready to pay $26 for mandatory Valet at the front desk and when picking up your car from the Valet being asked again to pay $26. Looking at my bank statement this morning, they charged me 3 x for deposit, resort fee and valet parking.

Response from HotelsByDay October 20, 2022

Hi Sally. Very sorry to read of these Snafus! We do not have a record of your booking.  Would you mind contacting our front desk to let us know, so that we can reach out to the hotel and correct the service for future stays?  -- Thank you!

Helena October 20, 2022
4 Sobre 5 estrellas
Because it was clean, quiet, staff was awesome! I love day rooms. I needed to get away from my family.
Trina Frigot October 19, 2022
5 Sobre 5 estrellas
Easy experience, however I was confused over payment as on booking it said payment due and we provided card details and thought we had paid but then paid at hotel. Checked statement and haven’t been charged twice but was confusing after coming off a night flight! Hotel was great, check in easy and room was lovely, managed to get some sleep before our 4.5hr drive home.
Shorty October 19, 2022
5 Sobre 5 estrellas
Great place !
Debbie October 18, 2022
5 Sobre 5 estrellas
Great place, great staff!
Dusty Kinslow October 18, 2022
3 Sobre 5 estrellas

We rented the room from 10a-4p but weren't able to get into the room until 11am because Hotels By Day did not forward the reservation to the hotel. I had to make multiple calls to the Hotels By Day office who then had to talk to the front desk who then had to talk to the hotel manager who then had to collect my payment information. We did eventually get into the room and it was lovely, but the experience did not start off well. I was definitely disappointed, especially after receiving several confirmation emails. I was sure there would be no problems. Definitely put a damper on our short stay.

Response from HotelsByDay October 19, 2022

Hi Dusty. Thank you for your review. Correction: we immediately send the reservation to the hotel. But with all these post-Covid staff changes, some are at a bit of a loss on how to identify day use bookings versus night use. You did well in contacting our staff and we're happy to hear we resolved it.  Thank you for your patience!

Sabine Leunens October 17, 2022
5 Sobre 5 estrellas
The room, the hotel and the pool was perfect. The hotel has an inside basketball court. Amazing
Norm October 17, 2022
5 Sobre 5 estrellas
Front desk was courteous and friendly. One look at the confirmation and a room was assigned. I was unsure as I have never used this before. Room was clean and we enjoyed our time.
John_H October 16, 2022
4 Sobre 5 estrellas
"What do you mean the room is unavailable?" I had to downgrade from the larger high floor suite I had planned for. Quite disappointed but the room I ended up in was pleasant enough.
Helen Taylor October 16, 2022
4 Sobre 5 estrellas

The online booking was troublesome because I like to talk to front desk to confirm reservations. I went ahead & did it online & hoped for the best. Sure enough we got to the hotel at 10:30am off a cruise ship, but when I tried to check in the receptionists said they had no rooms available even though I showed them my confirmation. They kept saying checking is at 3 pm, even though I told them it’s a “day stay”. I asked for their manager, who came & tried to say they don’t do that, rooms are being cleaned & not ready till 3pm. She’d not heard of “hotels by day” etc. I asked her to call the number on your confirmation. She spoke to someone & finally got things going. I had a reservation from 10am to 5 pm, but because of the hassle with front desk not working with me we lost an hour of our reservation! I asked for compensation or discount but they refused. They said they will honor our request even though they had no rooms available. I was not impressed with their handling of the whole situation, we were made to feel we invaded their space even though we paid for the room. The room itself was great. We got much needed rest since our flight was not till 7:00 that evening. I hope that we can use this service in future with less stress.

Response from HotelsByDay October 16, 2022

Hi Helen.  Thank you for your review.  We will immediately call the hotel to make sure that this snafu does not happen again. With post-Covid staffing, things got a bit hectic.  We are solving it ASAP.  Thank you for letting us know!

Lisa October 14, 2022
4 Sobre 5 estrellas
I chose this rating because we would’ve had a 7 hour wait at the airport before our flight. It was awesome to relax all day
Nicole October 14, 2022
5 Sobre 5 estrellas
Perfect to do some remote work in peace and quiet
Paloma Beltre October 14, 2022
5 Sobre 5 estrellas
I loved it!!!
The Wrikeys October 13, 2022
5 Sobre 5 estrellas
Room was spacious, clean and comfortable. Perfect for our long layover at LAX. We appreciated the free shuttle and would absolutely stay here again if needed.
Kristina Baker October 13, 2022
3 Sobre 5 estrellas

Room was quite small with a squeaky bed. Entry cards stopped working half way through the day so had to be taken back down to reception. Hotel seemed quite nice but I would not stay there for a longer period of time if my experience of the day room was a sample of the other rooms available to book.

Response from HotelsByDay October 14, 2022

Hi Kristina. Thank you for your review. We have made a note of your experience and this SF hotel is now on notice.  Thank you for booking with HotelsByDay.

Nicole Jade Taylor October 12, 2022
2 Sobre 5 estrellas

Hotel was lovely and I enjoyed my stay, however I have been overcharged and charged twice with no explanation. I have no itemised bill either - so it’s left a sour taste in my mouth. When I first got there, I told them I had pre-paid and they couldn’t find that either so I stood in reception for 45 minutes waiting for them to figure it out before I could even go to my room after 9 hours of travelling.

Response from HotelsByDay October 12, 2022

Hi Nicole.  Thank you for your email.  You booked a room that was credit card guaranteed, but to be charged at the hotel. We apologize if it was confusing to you: hotels have all sorts of different methods and we attempt to be as clear as possible.  We'll ask our tech team to give it another view.  Thank you for booking with HotelsByDay!

John Doe October 12, 2022
1 Sobre 5 estrellas

Cozy, but they overcharged for no reason. Disappointed.

Response from HotelsByDay October 12, 2022

Hi JD.  It isn't an overcharge.  It's a temporary charge for possible incidentals, which gets refunded into your account within 3 biz. days.  Thank you for booking with HotelsByDay.

Nichole Owens October 11, 2022
5 Sobre 5 estrellas
Quick and easy to use hotelsbyday. I like the option to pay up front and get even more of a discount.
Amanda October 11, 2022
4 Sobre 5 estrellas
Perfect location for the Chicago marathon. Nice room. Clean. You cannot adjust the room temperature and it was very warm. They said we could open a window, but we were physically unable to do so. That was my only complaint.
Victor R October 10, 2022
5 Sobre 5 estrellas
Need a room for a few hours for some intense study in peace, and I got that here. Staff were professional, respectful, and courteous. Room was superb.
Cara Holden October 10, 2022
4 Sobre 5 estrellas
Wonderful front desk staff, easy and efficient check in, was an enjoyable day away.
Anonymous October 9, 2022
5 Sobre 5 estrellas
Always a great experience when I book. The hotel is clean, check in process is quick and easy, check out is convenient- just leaving the keys in a check-out box before heading out. I'll keep coming back every time.
Deztine Perez October 9, 2022
5 Sobre 5 estrellas
Very friendly staff! On October 8th me & my boyfriend stayed here to celebrate his 26th birthday. & we got got a free room upgrade from this very nice lady at the front desk! Then when we forgot to check out I called & the man who answered the phone was very nice & told me it wasn’t a problem! Thank you very much for the hospitality! This is our 3rd time staying here & this experience was by far the best!
AR October 7, 2022
3 Sobre 5 estrellas

Check-in was supposed to be at 9am but the room was not available until 11am! The room was great but late!

Response from HotelsByDay October 7, 2022

Thank you for your review AR!  We will contact the hotel right away and will ask that they make sure to optimize your booking time.

Michael Janik October 6, 2022
4 Sobre 5 estrellas
Adaquate, but when we called for the shuttle, they couldn't find our reservation. I don't think they sent the shuttle, but one from the Hilton took us there (nice guy, it was rainy and cold). They found the reservation after we got to the hotel.
Dnd October 5, 2022
5 Sobre 5 estrellas
No problems with check-in. Room was clean. Location was convenient.
Emanuela October 3, 2022
5 Sobre 5 estrellas
I needed an hotel just for few hours since my flight was leaving in the night and I had to check out from the previous hotel at noon.
Craig Stewart October 3, 2022
5 Sobre 5 estrellas
Easy airport shuttle transfer. Clean room, efficient service.
Mary October 3, 2022
5 Sobre 5 estrellas
It was wonderful.
Sergio October 3, 2022
5 Sobre 5 estrellas
Jaron, was an amazing front desk agent. He took all necessary steps, and was very professional. And when we left the hotel, he had a big line of guests waiting, me and my partner decided to sit and wait. He actually quickly checked us out without a line, and came up to us very nicely and professional to let us know! Amazing service! The hotel was an older hotel, and def more boutique. I loved the pool, although very small, but plenty of space to sit down and relax. Bar and restaurant are really nice, and everything has a homey feel to it. Rooms are smaller, but comfortable and clean. Excellent job!
AH October 3, 2022
2 Sobre 5 estrellas

Very small room. Not flexible with applying fees paid to Hotels by Day toward a full night's stay.

Response from HotelsByDay October 4, 2022

hi AH.  We regret to read that the Boston property was not able to accomodate you in a larger room, nor was able to extend your day use stay towards a full night. We will have this new feature on our platform in a couple of months.  Please be on the look-out for it.  Thank you for booking with HotelsByDay.

AH October 3, 2022
5 Sobre 5 estrellas
Excellent hotel, excellent location, excellent room. I enjoyed my stay very much.
Dixon October 2, 2022
5 Sobre 5 estrellas
Clean, friendly, efficient.
Jennifer September 29, 2022
5 Sobre 5 estrellas
Great location. Really nice room and very clean. Would stay again.
Megan September 29, 2022
5 Sobre 5 estrellas
Clean place. Nice staff. They let me leave my car overnight even though I just stayed the day :)
Roberto September 29, 2022
4 Sobre 5 estrellas
The front desk service was excellent and room was nice! The only dissapiontment was the chofer from the hotel shuttle dropped us off at the car rental center and instructed us to wait for the international terminal shuttle to take us to the international gate! We almost missed are flight!
APRIL September 28, 2022
5 Sobre 5 estrellas
Easy quick check in. Nice staff. Nice Room. Enjoyed an afternoon away from the kiddos with my hubby for his birthday! Will stay again
Mike September 28, 2022
5 Sobre 5 estrellas
The Congress has always served us well for years. We tried another hotel offering day rates but we came back to the comfort of the rooms and professional staff.
Kiy Lowe September 26, 2022
5 Sobre 5 estrellas
This hotel is definitely a vibe! The front desk staff was accommodating and extremely helpful. They really made is feel welcomed. The valet guy even spent extra time helping us to rent the complimentary bikes. I appreciated my short stay here and can't wait to return for an extended stay. Such a beautiful hotel!
Rick September 26, 2022
2 Sobre 5 estrellas

Reservation was 7-5, I arrived at 8 and was told they don't have day rooms for the hours specified. They only have them in 5 hours blocks. I showed my confirmation clearly stating checkin is at 7 and check out at 5 but the manager said they do not offer those hours. They wanted to charge me for the morning block and afternoon block. After a bunch of back and forth, they said they will allow this time only. Also, this was the manager I was dealing with so I'm not sure where the problem is. More than likely will not go back if they will not honor the reservation next time.

Response from HotelsByDay September 26, 2022

Hi Rick. Thx for your feedback!  Classic frontd esk confusion: between the time you booked and the time you checked in, the hotel changed its timeband and thought that no more 7am/5pm were still 'out there'... but here you were and you were correct in forcing them to honor these timebands!  Thank you for for your review and for booking with HotelsByDay!

Dom Reed September 26, 2022
5 Sobre 5 estrellas
The hotel is gorgeous and very unconventional! We were in walking distance to Ocean Drive but far enough to relax and unwind. I would definitely recommend and visit again if I’m the area!
Mary Callahan September 24, 2022
4 Sobre 5 estrellas
It’s a very nice hotel. My room was very clean and quiet. The staff is friendly. The hotel just needs some updates. I’ll be staying there again.
Sj September 24, 2022
3 Sobre 5 estrellas

The people at the front we’re very nice and the design and feel of the hotel lobby was very sophisticated and cool. However, if the hotel wanted to really stay unique and different from other competitors, I would recommend making sure to have some kind of alert or disclaimer that we would have to make sure to send ahead of time our booking information because hotels by day is not interfaced with the main hotel so they didn’t have my information and unknowingly charged my fiancé when I already paid online who assisted on checking us out while I was packing up my work laptop to leave. I think this causes confusion and also delay to the customer as well as not fair for the staff to be a bit puzzled and not have all the information to perform their duties from the check in and out process. I think if area was improved , I think guests might have a better satisfaction with their experience. Good luck!

Response from HotelsByDay September 24, 2022

Hi Sj.  Thank you for your feedback. We actually did not charge you. The credit card served as a guarantee, but was to be charged by the hotel. So the staff was correct in charging you (or your fiance'). With new post-Covid staff, maybe they failed to explain it correctly. We will reach out tothe hotel to make sure they do.  Thank you for booking with HotelsByDay!

Craig Nishida September 23, 2022
3 Sobre 5 estrellas

Small room, but expected for Dayroom. They save larger for staying guests. Still managed to enjoy room. Main concern I had was the $25 Destination Fee. Don't think I paid that last year.

Response from HotelsByDay September 23, 2022

Hi Craig.  Thank you for your review. We are sorry to read that you were surprised by the $25 facility charge on site.  Please note that it is listed on the hotel profile: "This hotel charges $25 + tax as amenity fee, to be paid at check-in."  Thank you.

Linda September 22, 2022
5 Sobre 5 estrellas
Prompt shuttle service from LAX, polite driver, pleasant front desk staff, nice clean room
Miss September 22, 2022
5 Sobre 5 estrellas
very convenient and friendly staff
MsT September 20, 2022
5 Sobre 5 estrellas
Easy booking, great front desk staff, good location, and clean spacious room, including robes.
Mark September 18, 2022
5 Sobre 5 estrellas
Very clean and bright boutique. My room actually had a view of Lady Liberty! Staff was friendly and professional. I will book this again the next time I'm here.
JB September 17, 2022
2 Sobre 5 estrellas

The hotel offers rooms that are separate for work and rest. I got a combined setting where I did not feel comfortable with video meetings because the bed was in full view. In addition, the room and floor were not cleaned properly, and the housekeeping staff being disrespectfully loud and having inappropriate conversations outside the room door. I was in the middle of a meeting, and the door was knocked on for checkout when I had the room until 4:00 pm. This will be the last time I would use 48 LEX and may never use hotels by day ever again. I paid extra for a room layout that I never got.

Response from HotelsByDay September 17, 2022

Hi JB.  Thank you for your feedback.  Being that you booked the 'In-room Workspace', the assumption is that you're working in a hotel room, which most of the time, has indeed a bed. Have you asked Front Desk for a different space assignment?  

Michael September 17, 2022
5 Sobre 5 estrellas
It was a relaxing way to spend several hours before our evening flight. The ease of check in, food availability and free shuttle were much appreciated.
Bill S September 16, 2022
2 Sobre 5 estrellas

The hotel was great, but the hotelsbyday website was misleading in that there was no shuttle service from the airport to the hotel, the reason I selected this location. Arrived at the airport, called the hotel to ask specifics and they said sorry we do not provide those services. Ended up ubering to and from the airport, spent more money than I anticipated. The rooms and service there was excellent, friendly staff and clean room.

Response from HotelsByDay September 16, 2022

Hi Bill. Thank you for your review.  The hotel used to have this service and then suddenly dropped it due to the post-Covid staff squeeze. We were not been made aware of it, nor did the hotel update their profile.  We apologize for this misleading info and immediately corrected it.

Julio September 15, 2022
5 Sobre 5 estrellas
Easy booking, clean and very comfortable and affordable room. The room was not ready at the expected checkin time, had to wait for 1 hr, but not a major issue. I was allowed to enjoy breakfast and connect to wifi. I was also granted an extended checkout time. Good deal!
PP September 15, 2022
3 Sobre 5 estrellas
Check-in was easy and seamless, they were able to get me in early which was great! I chose the hotel due to the time slot but housekeeping kept knocking on my door several times an hour before I was scheduled to check out. Also, the noise level in the hall was so loud throughout my stay I thought it was in my room!
Lynn September 15, 2022
5 Sobre 5 estrellas
The staff was friendly & efficient and the room was clean. The courtesy van transfer to & from the airport was a plus.
Laura Murphy September 15, 2022
5 Sobre 5 estrellas
Had a great and easy time. Shuttle picked us up within 5mins of arriving at the stop at LAX and then another 5 min ride to the hotel. We had a 10hr layover so this was perfect. Room was very big and spacious, with a massive bathroom. We liked this hotel because of the gym equipment and weren’t disappointed. Great to do a big workout and swim before heading back to the airport for our next flight. Pool left more to be desired and bar/lounge is closed for lunch. Next door has a great sandwich joint. Would definitely do again with a long lax layover
Tony September 14, 2022
5 Sobre 5 estrellas
Room is clean, service stuffy is really helpful and provide me the excellency experience, it is my fourth time to order Dayuse room at here, worth to try it.
Michael Janik September 14, 2022
4 Sobre 5 estrellas
Nice, adequate.
Scott September 14, 2022
4 Sobre 5 estrellas
Room had stains on carpet could have been cleaner and tv wasn’t the greatest it was a digital antenna is seemed like.
Leah Lucchese September 13, 2022
5 Sobre 5 estrellas
So easy to book on a moment's notice in a world where everything has to be planned well in advance.
Marty September 12, 2022
5 Sobre 5 estrellas
Easy booking, room was great. Great way to spend 7 hours waiting for a flight.
Taiya Cornelius September 12, 2022
5 Sobre 5 estrellas
Check in was easy. Room was just perfect! The front desk made sure I had ice sent right away. I would definitely recommend.
Tamara September 11, 2022
5 Sobre 5 estrellas
Very nice and the staff was wonderful this day very professional
Val September 10, 2022
5 Sobre 5 estrellas
Perfect for what we needed
Nathalie September 9, 2022
2 Sobre 5 estrellas

We booked 2 rooms at the four point by Sheraton at LAX for our friends who had a 10 hour layover on their way back to Europe. The hotel desk could not find the reservation even though we had reservation numbers and the rooms were paid in advance. My friends do not speak English and they called me in the middle of my night to try and untangle this mess. The front desk kept on saying there was no room available. After 30mns somehow they found a way to honor the reservations. While a great service, there needs to be a much better coordination with hotels. It should not be that hard!

Response from HotelsByDay September 9, 2022

Yes! It should not be that hard indeed!  All new post-covid staff are making a mess of things. We just unpublished this property until we are confident they can guarantee good service again.  Thank you for letting us know Nathalie!

Kris September 9, 2022
5 Sobre 5 estrellas
Got there 2 hrs early and the lovely lady didn't even mind. Very clean and handy to everything in down town Brooklyn. Headed straight to Fulton Street shops....so many bargains!!
Olivia September 8, 2022
5 Sobre 5 estrellas
Great hotel. Room was big and very clean. The design of the room was very nice. I love how they provide a complimentary drink and $25 worth of snacks from the snack bar. Will definitely make this my go-to hotel when I'm in nyc
stephane C. September 7, 2022
5 Sobre 5 estrellas
great space to work all day! Would do it again.
michael b September 5, 2022
1 Sobre 5 estrellas

A total rip off and a very poor hotel, if I could give negative stars I would

Response from HotelsByDay September 5, 2022

Hi Michael.  You chose a hotel in Times Square that's actually pretty popular with our guests.  May you send us an email to frontdesk [at] hotelsbyday [dot] com to inform us on what happened?  Thank you!

Soussa G September 5, 2022
5 Sobre 5 estrellas
Excellent service. Booking was easy and straight forward. Had a small payment card issue that got resolved very quickly by CS. Highly recommend. And I will definitely come back. Much easier, simpler and cheaper than booking a full night when you just need the daytime.
EM September 5, 2022
2 Sobre 5 estrellas
The Four Points LAX is a depressing hotel. The rooms have a window that faces an enclosed hallway and feel very creepy. My family and I decided to spend all of our time at pool because the room was so creepy and unsatisfactory. The pool was fine, except for the visible trash on the general area. Overall I would describe the hotel as sad and poorly maintained.
Emily S. September 4, 2022
5 Sobre 5 estrellas

Great stay for a 16 hour layover. I was able to easily walk to the historical center and enjoy a lovely bed. The check in was having a bit of issues on the hotels computer end but they were extremely accommodating. Easy to use, very convenient.

Response from HotelsByDay September 4, 2022

Hi Emily.  Thank you for your review.  We always recommend to contact our 24/7 service line (listed on voucher) if/when a hotel has difficulties at check-in.  Thank you!

I.S. September 4, 2022
5 Sobre 5 estrellas
We only used the room for about four hours, but it was very useful for a long layover, which transformed into an ever longer one due to technical problems with the plane.
Yara September 3, 2022
1 Sobre 5 estrellas

This was the worst experience ever. Booked a week in advance and travelled to the hotel only for them to tell me there is no reservation for my name, and that all rooms are full. I called 3 times before I got a call back, and all they said was they sent the reservation to the wrong email and there was nothing they can do. There are no hotels or motels available anywhere near me, so we are forced to sleep in our car. And for our inconvenience we were offered a 20 dollar credit to the site. Please do not book here. Call the hotel directly and book with them.

Response from HotelsByDay September 3, 2022

Hi Yara. We're sorry: the hotel overbooked and never told us.  We put that hotel in Oakville on notice, and gave you a $20 credit for the next booking, eventhough we did everything the hotel asked us to and never followed up on. This post-Covid summer cannot be finished soon enough!  grrrr.... 

ALM September 2, 2022
5 Sobre 5 estrellas
Excellent room. Newly renovated and the price was fabulous for a 5 hour stay. I was extremely pleased!
Yosky September 1, 2022
5 Sobre 5 estrellas
Plenty of good day room options and the check in process process was really straightforward. Definitely what I was looking for!
Strike September 1, 2022
4 Sobre 5 estrellas
Room was comfortable and quiet. Although literally at the nd of a runway, I i not hear the airplanes or the trucks on the road outside. The HVAC was very load, though. Rating is because the room was too hot for me to sleep well. On entering, I immediately turned the temperature down to the lowest, 66. The room was never colder than 70.
Georgiana N August 30, 2022
5 Sobre 5 estrellas

Lovely room with balcony, free WiFi lovely comfortable bed. Able to leave cases and go off for a few hours then shower and off to airport for late flight. Would have liked some more creamer for the coffee please.

D August 30, 2022
5 Sobre 5 estrellas
Very nice hotel. My bathroom smelt like stinky feet as soon as I walked in and I believe it was from the shower curtain because the rest of the room was immaculately clean. However, my stay was so good I was able to overlook that. Thanks!
O J August 30, 2022
4 Sobre 5 estrellas
Quiet, private, well kept
Phillip Martin August 30, 2022
5 Sobre 5 estrellas
Everything was excellent! Checking in did take some time but aside from that, everything was great!
Linda Thomas August 29, 2022
4 Sobre 5 estrellas
Clean and calm. A good oasis at Heathrow as I awaited my rental in London. It is not close to Terminal 5 though. Quite a distance away.
J August 26, 2022
3 Sobre 5 estrellas

Room was good and pretty! But I booked it for the day, to get some comfortable rest while our house is being rebuilt. At first it took a lot of time at the reception desk to get the room. It was like we checked in for a whole week. It took al least 15 minutes, maybe 20. Then someone from housekeeping entered the room while I was walking around in my underware. Then someone else from housekeeping knocked on the door while I was a sleep, to bring the hairdryer. They could be more professional about their Day use policy.

Response from HotelsByDay August 27, 2022

Hi J.  Noted!  We contacted the hotel to remind them about the day use policy and time windows.  Thank you for your note and for booking with HotelsByDay.

Dee R August 25, 2022
2 Sobre 5 estrellas

I book the room for a daystation while my vehicle was being serviced, book from 8 am -6 pm, got a call that I had to leave the room at 2 pm. Got a little angry, and was about to go and curse out the front desk, since my booking was till 6 pm. While on my way down to the front desk, got a call that my vehicle will be ready at 1 pm. Since that was the case I just left the hotel. Now beside this, the stay itself was amazing, the room was clean, and had a fresh smell. Would definitely do it again, but would want my full time that I paid for.

Response from HotelsByDay August 26, 2022

Hi Dee.  Sorry to read about front desk asking you to check-out early. It must be a confusion due to new post-Covid staffing. We will contact the hotel right away and remind them that our check-out time is negotiated to 6pm.  Thank you for booking with HotelsByDay!

Ayshia P. August 23, 2022
3 Sobre 5 estrellas

I was taking a break since I was working remotely from my job so I decided to use a room to finish work and then relax. You need to put down whether it will be an incidental rate will be a part of the rate. I hate that I find out last minute. It is what it is. The bed was too firm for me to lay down but good to work in which is why the rating is in the middle. I stayed at Club Quarters and Delta hotels which their beds were extremely comfortable.

Response from HotelsByDay August 23, 2022

Hi Ayshia.  Thank you for your feedback!  Hotels can be capricious with incidental rates and we will contact them to find out exactly what extra rate they are now levying.  In the meantime, we thank you for your feedback and for booking with HotelsByDay!

Mark T August 23, 2022
4 Sobre 5 estrellas

Stay was very nice but there was very poor communication between HOTELSBYDAY and the hotel itself in terms of the reservation

Dylan August 22, 2022
3 Sobre 5 estrellas

I rented the room for the day and extended it for the evening/night as well. Hotel was located near the airport which was convenient, price was fair, no complaints with the room + a bonus to be able to cast directly to the TV from my phone. Only complaint I have was the fridge was not cleaned out and had Thai Express from god knows when as the fridge smelled

Response from HotelsByDay August 23, 2022

Hi Dylan.  Such a shame we missed a 5 star rating just because of a fridge snafu!  -- We will immediately contact our partner and see with them that housekeeping be more attentive.  Please understand however that staffing post Covid has been a challenge for us all.  But we promise to improve!  So thank you for your feedback and for booking with HotelsByDay!

Gbemiga O August 20, 2022
5 Sobre 5 estrellas

Super booking , super reception at Hilton and wonderful Hilton staff

Alex B August 17, 2022
5 Sobre 5 estrellas
Wonderful daycation in Miami! Thank you for this mini-break! my husband and I needed a bit of relaxing time away from the kids.
Alan August 15, 2022
3 Sobre 5 estrellas

Room was clean, but was next to housekeeping supply room, which was noisy, so defeated the purpose of getting a room in between flights. Hotel staff were robotic at reception and was charged $20 more than the booking website's confirmation

Response from HotelsByDay August 15, 2022

We immediately called the hotel and made sure they refunded you the extra $20! Always contact our customer service team if you see any discrepencies on billing or service.  Thank you!

Aaron R August 15, 2022
4 Sobre 5 estrellas

Room was great but main reason was to use the pool. I unfortunately the pool was very warm. Felt like a bath. Was very disappointed. If pool wasn’t heated I’d be back.

Joe August 13, 2022
5 Sobre 5 estrellas
Wonderful experience!
Amy August 11, 2022
3 Sobre 5 estrellas

Having the day room in Boston was great since we weren’t flying out until the evening. The disappointing part was the extra $25+ fee charged on top of tax for the “destination charge” that I was not made aware of in advance. The booking said $89+tax and nothing about this additional fee. That was a surprise and made our reasonable prices stay much more expensive. I asked the hotel for an explanation and they said since I booked through you, you should have informed me about the charge in advance.

Response from HotelsByDay August 11, 2022

Hello Amy.  The 'amenity fee' (also called resort fee) is a new tax that hotels got in the habit of charging since Covid. We listed this charge in the section 'What's Not Included' on the right side of the description page.  We apologize that you were surprised by it.  We hope hotels will lose this habit of surprising charges.  Thank you for your review. 

Martin S. August 9, 2022
5 Sobre 5 estrellas

Great dayroom good service, efficient and clean. Very friendly staff. Great experience!

Phil C. August 7, 2022
4 Sobre 5 estrellas
Was clean & comfortable. Room was rather small to be honest but nevertheless did the job. Got there and they were doing maintenance on the fire alarm system.... would have been nice to know this ahead of time since I had some videoconference meetings later that day (ended up being OK). Not the cheapest but it ewas a Friday so not surprising more expensive given the competition for rooms for the weekend. I would recommend.
daria fain August 7, 2022
5 Sobre 5 estrellas
Just perfect!
Peter August 6, 2022
5 Sobre 5 estrellas
Great Room-Helpful Staff-Excellent stay,
Brian August 6, 2022
5 Sobre 5 estrellas
Super friendly and helpful staff. Clean room, good amenities.
Samuel M. August 2, 2022
5 Sobre 5 estrellas

It was great for resting, taking a nap and being able to shower during a long layover in New York. The complementary shuttle was also a plus.

Samantha August 1, 2022
5 Sobre 5 estrellas
I was looking for a break from the heatwave and Hotel Thea was great. Cranked the AC, ordered food, and just hung out for the day. It was just what I needed. Staff was kind and courteous.
Nnnn July 29, 2022
5 Sobre 5 estrellas
Good quiet
Ricky July 22, 2022
2 Sobre 5 estrellas

The computers were down when I arrived at my destination, it was so hot and humid I asked for a bottled water but they had none either. Leaving took as long as the registration. The rooms were very clean and comfortable. I must have caught them of a bad time. They really try hard when things went sideways. A solid 3 if things were perfect

Response from HotelsByDay July 22, 2022

As with everyting else, global warming is affecting our business as well. We apologize on behalf of our partner that the electricty went down and computers shut down momentarily due to heat strokes. Thank you for your patience and review.

Celeste July 19, 2022
4 Sobre 5 estrellas
Check in was easy. The room was very clean and comfortable. The only negative thing was housekeeping knocked on the door 3 times and I told them we check out at 4. The one time 2 different people knocked within 5 minutes of each other. Otherwise a very nice hotel and stay.
Amy July 18, 2022
1 Sobre 5 estrellas

The motel didn't have my booking even though I had a confirmation. The front desk clerk told me he knows nothing about day use. So I had to pay for a full night.

Response from HotelsByDay July 19, 2022

Hi. This hotel was closed for a long while. When it reopened, they hired new staff unaware of our program.  We shut this hotel down immediately after your review.  We apologize for the experience and thank you for letting us know!

Paul H. July 18, 2022
3 Sobre 5 estrellas

Room was clean. Someones sheets were left in the hall for the duration of my stay. Was there no laundry hamper housekeeping could have used.? $16.00 extra than anticipated to park in the hotel.

Shemeka J. July 18, 2022
5 Sobre 5 estrellas

Great experience and was able to complete a project while having work done on my home.

Yolanda A. July 17, 2022
3 Sobre 5 estrellas

The original Hotel I booked with did not have rooms available. They sent me to their sister location. This was very inconvenient and unprofessional. This is the second time I have check in issues w/ hotels w/ using Hotels by day.

Response from HotelsByDay July 17, 2022

Hi Yolanda. This post Covid summer season is chaotic! We're very sorry you had to experience this issue, but rest assured that the hotel did its best to walk you to a sister property and made sure you had a room when you needed it.  This is the very best they could do under these strenious circumstances.  Thank you for your patience and for letting us know.

Y July 17, 2022
5 Sobre 5 estrellas
I was first a bit skeptical about if the room was really available. I went to the hotel to check in and there it was! It was great that I could use the hotel during a day to make my day useful. I would use this service again when I need it in the future.
Orville Jean J. July 16, 2022
4 Sobre 5 estrellas

Hotel had an issue finding my booking. It took them almost 30 mins - longest check in ever. The room was adequate. Quiet atmosphere and reliable internet connection for meeting. A good hotel to relax and network while travelling.

Steve July 15, 2022
4 Sobre 5 estrellas
The hotel was very clean and tidy. Just the fact it was under construction and a bit noisy. Other then that. All good.
scigmom July 15, 2022
5 Sobre 5 estrellas
Nice room, friendly and helpful staff
Jerri July 12, 2022
3 Sobre 5 estrellas

The hotel posts that it has shuttle service but it’s extremely limited. Which to me is false advertisement. I was told shuttle service was every 37mins shuttle stops at 9am and resumes around 5pm. Terrible information

Response from HotelsByDay July 12, 2022

Thank you for this very helpful info!  We'll add it to the hotel descriptions, for future guests.  Thank you again for booking with HotelsByDay!

Pete July 12, 2022
3 Sobre 5 estrellas

The front desk receptionist Meagan was not very nice. She Could use better manners. Stop asking invasive question. Like “what am I doing here”. And who will be joining me in the room” That’s none of your business. It’s not the questions. It’s how they were asked. However, the room was very nice and clean.

Response from HotelsByDay July 12, 2022

Apologies for that!  We'll ask the front desk staff to be more respectful of someone's privacy.

Raman S. July 12, 2022
5 Sobre 5 estrellas

I booked a dayroom in Chicago to make the best use of the day between an airbnb checkout and an afternoon flight home. The experience of finding a hotel, setting up a booking, and redeeming the points (in a web browser on a computer) was uncommonly smooth. I went in expecting rough edges, but no, the user experience is right up there with the biggest booking platforms. Maybe even better than some, which get bloated with upsells. Wonderful work on that! They dayroom was great! The Club Quarters at Wacker/Michigan was awesome except for an out-of-service elevator that made getting to/from the room slow at times. I was able to meditate, do some billable work, and not think about my bags when ducking out for a last-minute lunch with an old colleague. Peace and quiet are precious luxuries in the middle of a big city. I'm glad that Hotels By Day exists.

Jay J July 9, 2022
5 Sobre 5 estrellas
Convenient location between the cruise port and the airport. Great service and nice room!
Elise Paris July 5, 2022
3 Sobre 5 estrellas

Room was nice, Disappointed by the pool which is really small.. no sun baths. And also still waiting for the refund of the deposit

Response from HotelsByDay July 5, 2022

Thank you for this precious info. We added it on the hotel description.

HolliJ July 4, 2022
2 Sobre 5 estrellas

I have never had a problem with my bookings but the last time I booked a dayroom they couldn’t find my reservation and said they were full so I was turned away.

Response from HotelsByDay July 5, 2022

Oh darn!  This should never happen.  Next time it were to happen, please make sure to contact our customer service right away, as they are trained to breakthrough the front desk wall, if we ever were to face a double-booking issue (which is quite rare)

Ness P July 2, 2022
5 Sobre 5 estrellas
Staff was quick, efficient and kind. Room was clean and comfy. Perfect for what I needed!
Lyn June 30, 2022
4 Sobre 5 estrellas
Great place for a short stay while waiting for a flight . Very comfortable room , with every amenity to make it a really comfortable stay .
Shabs June 30, 2022
4 Sobre 5 estrellas
Great comfortable place, very pleasant staff.
Athy W June 29, 2022
1 Sobre 5 estrellas
The hotel could not find my reservation despite booking for the assured room reservation. After some delay, and providing them with confirmation of my reservation they were able to organise a room. Initial impression was not positive.
Response from HotelsByDay June 30, 2022

Funny.  This London hotel gets plenty of bookings from us.  It's possibly caused by the post-Covid new staff that sometime can act a bit clueless... It's temporary.  Meantime, make sure to contact our customer service line as soon as you face an issue at check-in!  We are trained to solve all issues on site.  thank you!

Denise K June 28, 2022
5 Sobre 5 estrellas
I made a reservation for the wrong date and Hotels by day were quick and understanding making the change I needed. The room was clean and spacious. I would use this site again and highly recommend.
Megan L June 28, 2022
2 Sobre 5 estrellas
We almost did not get a room for the day despite our reservation with my credit card because the first receptionist we spoke with was very rude and quite frankly unaware that we had already reserved a room, saying check-in began at 4pm when we arrived around 11am. Another receptionist knew about the dayuse room option at the hotel and kindly set us up with a room. However, the price was much higher than what Hotels by Day said it would amount to. The customer service was poor, but my partner and I managed to enjoy our stay in the room and time at the waterfront.
Response from HotelsByDay June 29, 2022

Hi. The behavior by the front desk is unacceptable!  We immediately called the front desk and they apologized for any frustrating behavior.  As for the difference in rate, we were assured that the rate advertised is the rate they charged.  However, there's an extra hold on your credit card due to possible incidentals, which gets automatically refunded in 3 to 5 days.  

Sergio June 27, 2022
5 Sobre 5 estrellas
First time user. Not disappointed. My request was processed in matter of minutes. Great service
Zach June 27, 2022
5 Sobre 5 estrellas
Initially I was skeptical about using this, but my experience was a great one! The check-in was a little long but it was only because the manager was training a new associate at the front how to check someone in with HotelsbyDay. Facilities were nice and overall everything went exactly how I would have hoped. Thanks!
Tan H June 26, 2022
5 Sobre 5 estrellas
First time user, long layover in ATL the location was great, room, breakfast, and checkout.
Kerriann June 26, 2022
5 Sobre 5 estrellas
Very quick check in and check out, staff was great. Room was spacious and comfortable. Great experience for renting a day rate for the first time- totally will do again!
David S Sandos June 26, 2022
5 Sobre 5 estrellas
hotel was great room was great all the staff were very attentive, friendly and very helpful great place
C June 24, 2022
3 Sobre 5 estrellas
I have booked a room here 3-4 times and never had an issue until yesterday. The receptionist very publicly announced I had booked through hotels by day with a very judgmental look on her face. Then 30 min into my stay housekeeping was banging on the door asking me how much longer until I was checking out. I was pretty disappointed in this experience. My previous visits have been fine. The rooms have always been clean so that is a plus!
Response from HotelsByDay June 27, 2022

Hi. These days, hotel staff are overwhelmed and can be short tempered. Nevertheless, it is unacceptable that you get this experience.
The treatment from the front desk was very lousy.  Thank you for notifying us!  We will reach out to the hotel and will find out what the attitude as all about.  

EE June 23, 2022
1 Sobre 5 estrellas
Reservation was not honored- hotel said they wouldn’t take us. Did the same to another woman in line in front of us. Receptionist was angry and said she had no idea why Hotels by Day was allowed to make the reservation. Very negative experience overall
Response from HotelsByDay June 27, 2022

This is absolutely unacceptable and we will reach out to the hotel to make sure that it won't happen again, or they will never work with us again.  Have you tried reaching out to our customer service line when you faced an issue at front desk?  --- Regardless, we are passing this note to our CEO who will immediately call the executives of the hotel.  Thank you for letting us know and deepest apologies for the poor experience!

Yolande Howard June 22, 2022
5 Sobre 5 estrellas
The service at both the front desk and the restaurant was excellent. The individual at the front desk was especially compassionate and professional.
Mobley June 19, 2022
5 Sobre 5 estrellas
Always a good experience.
Carlos June 18, 2022
5 Sobre 5 estrellas
I was a bit skeptical but it was perfect. I almost booked a room for two days because I needed it from 11am-6pm. HBD was a perfect solution and LaGuardia Plaza Hotel was an awesome experience. Thinking of booking again just for fun
John June 17, 2022
5 Sobre 5 estrellas
Great hotel
Cathy June 15, 2022
3 Sobre 5 estrellas
Dayroom was just what we needed for our 6 hour Atlanta layover, however, despite Hotels By Day reconfirming our reservation, The Westin did not have our reservation; calls to HBD went to voicemail; reservation was eventually found but we spent 1/2 hour of our precious need for shower and nap waiting; HBD did call me back, but more than 1-1/2 hours later after we were already checked in; Love the concept and wish Westin had the reservation and HBD had someone to speak to at the time of need
Response from HotelsByDay June 23, 2022

Hi. Due to Covid disruptions, the staff was new and did not fully register where the booking was sent to.  We reached out to the hotel and corrected this mix-up.  Thank you for reaching out to us as well, which is the proper way to proceed.  We made changes internally not to have anyone wait longer than 15 minutes for a call back.  Thank you!

Reda June 15, 2022
5 Sobre 5 estrellas
Everything was very nice , easy check in and check out Clean room Good service Shower was very good Bed clean and comfortable
Matthew G June 14, 2022
4 Sobre 5 estrellas
This hotel and room was perfect for a few hours of rest in between flights. Check-in was smooth and the room was beautifully clean. Shower was good. Two negative points: 1. We asked for a baby cot, but this message never made it to the hotel. We asked at check-in and were told it will be done, but it never arrived. 2. There is a USD$300 charge still pending on our card several days after we left. We paid upfront for the room so there is no reason for this charge.
Response from HotelsByDay June 18, 2022

Hi. ALL messages are automatically passed to the hotel. We do not have any means to edit or tweak any message.  They all go out.  
2. the $300 charge unfortunately is a incidental deposit. While it should not be that much for a dayroom booking, it may be the standard procedural charge for a night stay and the front desk may have been unable to make changes.  We will make a note of that issue.  Thank you for letting us know!

Prisca June 12, 2022
5 Sobre 5 estrellas
This was awesome. Easy check-in, friendly staff & awesome price. Use the room to get a brides mother hair styled. Very clean
Steve Bear June 11, 2022
5 Sobre 5 estrellas
Had an unplanned 16 hour layover after a 14 hour flight due to flight changes- this was an early morning arrival with an evening departure - all the hotels near the airport could not guarantee an early check in before 2pm- so it was nice to use this service to get a confirmed 9am check in with a 6pm check out- for only half the cost of a full hotel room.
Lisa Y May 30, 2022
5 Sobre 5 estrellas

We got off our ship and had 8 hrs before our flight home left. Being able to relax, have a nice lunch, and not carry our luggage around was awesome. The hotel was nice and they were accommodating.

Gillian K May 24, 2022
5 Sobre 5 estrellas

The staff was amazing! The room was clean and perfect to let the kids rest and shower after a long day at the pool and beach. Chairs on the beach with an umbrella was perfect with the kids!!

Greg W April 12, 2022
5 Sobre 5 estrellas

I stayed at the Goodtime Hotel in Miami Beach. Chic, clean, modern hotel with with a great atmosphere. You feel relaxed from the moment you walk in the door. The staff were friendly and helpful at all times, from parking valet, concierge staff, Restaurant and bar staff as well as the cleaning staff I encountered, I felt welcome and respected during all my interactions. Special shout out to Pablo and Chad from the front desk. The hotel as well maintained amenities, with a bar, resturant, cafe, outdoor gym, pool and patio. It’s also great value for money considering the location. 100% would recommend!

Michelle A. April 5, 2022
5 Sobre 5 estrellas

​Worked great​. Had a long layover at the airport and was exhausted. Was able to nap at the hotel. Life saver!

David D March 29, 2022
5 Sobre 5 estrellas
​Easy to use and just what I needed​. Super easy to use and with a few clicks I can schedule a date to use a hotels amenities…awesome!
Oscar R. March 22, 2022
5 Sobre 5 estrellas

Best hotel I ever stayed in also being able to book hourly instead of all day and night is so convenient wish I would of known sooner

Timothy P. March 21, 2022
4 Sobre 5 estrellas

Great experience, for the price, rooms very clean, staff very accommodating!

John S March 16, 2022
5 Sobre 5 estrellas

A quick and easy check in at the LAX Hilton yesterday for a noon to 6pm reservation. Just what i needed after a very early start and a 10 hour layover at LAX. This service seems to work well. I hope future booking go as well!

Jane W. March 9, 2022
5 Sobre 5 estrellas

​It was a great experience. We arrived before the 10 a.m. check in time and were told to go and have breakfast while we waited for a room. The room they gave us was fantastic so we were able to just relax, have a stroll around the grounds and by the pool and it was such a pleasant way to spend the day. Our flight was at 9 p.m. so it all worked out really well, much better than spending it in a crowded airport. The staff were extremely helpful. Will definitely do this again. Well worth the money.

Edwin P. March 7, 2022
4 Sobre 5 estrellas

​Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again.

Edwin P. March 4, 2022
4 Sobre 5 estrellas

Exactly what I needed for a few hours. Great location. Nice hotel. Would definitely stay again. 

Michel D March 2, 2022
5 Sobre 5 estrellas

​Everything was smooth and easy
Booking was easy
Check-in was easy
Room was as advertised
What more can you want?

Herbert W. March 1, 2022
5 Sobre 5 estrellas

​Very Easy To Book.  I didn't know this service existed. Makes planning the day with young kids that much easier!  Site was very easy to navigate and fit my time frame just right. Thank you

Jay R. March 1, 2022
4 Sobre 5 estrellas

​Reservation was easy. The hotel was good and the price was outstanding. Great job!

June W. February 28, 2022
5 Sobre 5 estrellas

​Good Service. My first hotel choice got canceled but they let me know immediately with an explanation. I was then able to rebook with a different hotel. Site is very easy to navigate.

Alejandro DR February 28, 2022
4 Sobre 5 estrellas

​Blazing Fast Process​. Smooth process and very convenient service for travelers waiting for long hours in between flights. Loved it!

Bella G. February 25, 2022
4 Sobre 5 estrellas

​​Met most exp​ectation. ​The price and availability of hotels is good but I wish there was more hotels available in more areas

William D February 17, 2022
5 Sobre 5 estrellas

​Finally!  This is such a cool service and much easier to get a room for a few hours to do some work. I also like how you don't have to pay up front, leaving more flexibility.

Jayne C February 15, 2022
4 Sobre 5 estrellas
​Efficient.  Great site, with plenty to choose from to suit all budgets
A place to rest following an overnight flight and checking into further accommodation.
Rosanna G. February 8, 2022
4 Sobre 5 estrellas

Had a little stumble with checking-in but other than that, my stay was excellent. Staff was extremely helpful and friendly. Room was roomy and clean.  Checkout was a breeze.

Ordella D February 6, 2022
5 Sobre 5 estrellas

​Mini getaway. The front desk staff at the hotel was friendly and helpful, the room was clean. It was pretty easy to book my room and I enjoyed my stay.

Heather H January 31, 2022
5 Sobre 5 estrellas

​Its so easy!  I love how easy it is to book and the day rentals is a good amount of time to rest up and work between flights!

Dan C. January 27, 2022
5 Sobre 5 estrellas

​Super easy and just what I needed.
Booked a room for the day quickly to focus and get work done!

Darcy G January 25, 2022
5 Sobre 5 estrellas

​Booked same day no problem​. Excellent! Best experience I've ever had getting a room booking!

Kelli K. January 20, 2022
5 Sobre 5 estrellas

​Best Feel In Boston
I am a night nurse and often needed a quiet place to sleep between shifts. The app is very easy to use. HotelsByDay has saved my sanity.

Amy W January 17, 2022
5 Sobre 5 estrellas

​Easy to use and would use again​.  ​The site was easy to navigate. Liked the feature to pay ahead or not. Appreciate the different time blocks available, especially when compared to other sites. Would not hesitate to use again.

Albert L January 11, 2022
4 Sobre 5 estrellas

Hassle free booking.
It was my first time to use the site and I chose the no charge booking that you can always cancel anytime without getting charge at all. I arrived at the place and my reservation is there. I will use this again.

Patricia C January 11, 2022
5 Sobre 5 estrellas

Found a room at a great price.  Purchased on app to get more points and confirm reservation!

Mia A January 10, 2022
5 Sobre 5 estrellas

​Super easy to have a professional space​.  ​I love it. I can use the room for myself in peace n quiet and have clients come there as well

Sareed N January 5, 2022
5 Sobre 5 estrellas

The Greatest Site On The Web. Hotels By Day is the greatest service ever to be invented especially now in the time of COVID-19 it's been helpful as heck.

Dennis F. January 4, 2022
5 Sobre 5 estrellas

Very good Customer service. I had to cancel a couple of reservations due to schedule changes. HBD were very accommodating

Andrew E December 15, 2021
5 Sobre 5 estrellas

Thank you for the easiest booking experience ever. It was so easy and convenient. I wish more hotels caught on to this idea and service.

Mary M. December 15, 2021
5 Sobre 5 estrellas

I’ve used Hotels By Day when I need to get away from the two places I have spent the most time over the past 2 years:  Home and work, as home and work blend.  I never get any privacy to read a book, take a hot bath, etc.  No travel also meant no vacations.  So booking a room once a month has been my guilty pleasure.  Take the day off work and just enjoy some peace and solitude.  Making an appointment for ME time has kept my sanity. 

Bradley N. December 1, 2021
5 Sobre 5 estrellas

​Easy reservation and completely smooth checkin/checkout process.
I reserved a room on the same day I intended to stay, completed everything on my phone, and was able to check in and check out at the hotel with no issues at all. Super simple and a great price!

Adeline J. November 26, 2021
5 Sobre 5 estrellas

Needed a place to spend the day away from the drama of large family gathering.  This was the perfect escape.  Thank you!

Bruce T November 19, 2021
4 Sobre 5 estrellas

Always like using this site. Easy and no hassle.

Paul A November 18, 2021
5 Sobre 5 estrellas

​Flexible cancellation is appreciated.  Flexible cancellation was nice since my flights changed a day before I was to arrive. I hope to use your service again in the future.

Ayodeji A. November 17, 2021
5 Sobre 5 estrellas

​Straightforward service. Picking and booking a hotel of my liking was simple, affordable and straightforward. HotelsByDay has consistently proven to be effective and reliable for me

Jason R November 9, 2021
5 Sobre 5 estrellas

The concept of booking a room for the daytime is much overdue. I hope to use this service much more in the future. Great idea. Hampton Inn Des Moines was a treat!

Josh G November 2, 2021
5 Sobre 5 estrellas

Very easy booking and check in process. Needed to escape construction in my building to get some time sensitive work done and this was the perfect solution. I wish more hotels did this.

Del E. October 22, 2021
5 Sobre 5 estrellas

Easy as pie! Great app and fantastic idea! 

Paul D October 21, 2021
4 Sobre 5 estrellas

Excellent service to find a day use room ; the hotel was perfect. I will make sure to use this service again. Also, I sign up for their reward program

Susan S. October 20, 2021
5 Sobre 5 estrellas

​Easy to book. Although we have had amazing experiences in the past, we have yet to check in at the property booked. The booking process was once again fast and very easy! I cant wait to see more New hotels on Hotels By Day. It makes it easy pre cruise and post cruise day adventures in a new city! We will be staying in Seattle in July and Miami in August. Thanks again!

Antoine B. October 15, 2021
3 Sobre 5 estrellas

Honestly the booking was nice, yet the clerk had a problem finding our reservation.

Response from HotelsByDay October 20, 2021

At times, new front desk staff can be a bit lost about dayrooms.  It is a new model for most hotels, and during Covid, staff training is an issue. That's why we encourage you to ask for a front desk manager, or give us a call right away (number listed on your reservation confirmation).  Thank you!

Scott L October 13, 2021
5 Sobre 5 estrellas

Needed a spot to prep for an out of state meeting mid-day. Did not need to stay overnight, just needed a place to prep and relax. Will use HotelsByDay again. I was treated just like a regular overnight guest. Staff was friendly and accommodating.

Cyndi N October 11, 2021
5 Sobre 5 estrellas

I love that I can make a reservation in a few minutes and see everything I need to know. This is a great timesaver and the site is so easy to use!

Jody P October 11, 2021
5 Sobre 5 estrellas

Very friendly staff, well kept lobby areas, beautiful room! I went for just a few hours, to relax and do some work, but I'll check in more often for my monthly 'me-cation".

Dixie D. October 1, 2021
5 Sobre 5 estrellas

​Nice service.  I was pleased to have a place to spend the day while work was being done in my house. I didn't want to bother my friends from 9-5, so it worked out well. I do wish I had the option of choosing my hours, however. It worked out, but I could have used an additional hour, but the hotel staff said they couldn't extend the time by that long.

Nikolas F. September 14, 2021
5 Sobre 5 estrellas

​Too easy!  I was worried that this wouldn't work, or the hotel would be upset or weird about the concept. But I showed up and was whisked right away to my room. One of the best decisions I've made!

A. Sahin September 8, 2021
5 Sobre 5 estrellas

Easiest booking of all time!  So fast to book, simple layout and amazing customer service.

Kaden Q. September 2, 2021
5 Sobre 5 estrellas

​Easy and simple!
The bookings are very easy to find, and everything is color coordinated very well.

Sarah D. August 28, 2021
5 Sobre 5 estrellas

​Simplest Booking Possible.  I have not booked many hotels in my life, but this service is probably the easiest and fastest I've ever used.

Philip C. August 24, 2021
5 Sobre 5 estrellas

​Hotels By Day is the way.  I like how much response I get from them. They always ask me how was my stay before I can even leave a review. They also care about the hotels staff, asking me in an email if I would care to leave a tip for the staff. I leave cash however I did respond telling them that and they responded back. Now that is customer service.

Lawrence H August 12, 2021
5 Sobre 5 estrellas

Amazing! I needed a quiet place place for the day where I could get things done, have a peace of mind, no interruptions and have that change of scenery if but for a second. This place delivered it all and more. The gentleman at the front desk was awesome! He really looked out for my best interests. The room was awesome, comfy and had it all. I am so very impressed!!

Julie M August 11, 2021
5 Sobre 5 estrellas

Perfect place for a day at the beach. Very good service and installation.

Monika S. July 30, 2021
5 Sobre 5 estrellas

​Awesome!!!
the process was very easy and we really enjoyed our stay. will continue to use hotels by day!

Dathan S June 23, 2021
5 Sobre 5 estrellas

I needed a room with a desk to do some business for the day. The staff were very friendly and accommodating, and the room was clean and very nice. My stay was great!

Robert B June 16, 2021
5 Sobre 5 estrellas

You are better than WeWork! By miles! 
Hot breakfast and a shower!
Loving my work day!

Sharron S June 4, 2021
5 Sobre 5 estrellas

This site is quick and easy to use. The hotel and the site had good communication and the request and changes to my reservation were done without a hitch!

Johanna S May 23, 2021
5 Sobre 5 estrellas

This was the greatest Mother's Day gift! Hotels By Day was very responsive to my questions and the hotel was amazing. So appreciate everything they did.

Jonathan C. May 18, 2021
5 Sobre 5 estrellas

I was doubtful of this site, so I tried it out in a hotel in my area. Sufficient to say, this site is legit. Booked a room and had a nice time. Definitely felt like a vacation for the day.

Ryan R May 4, 2021
5 Sobre 5 estrellas

Just needed to get away just the daytime, for some introspective time and brainstorming, to clear my head and focus my thoughts. A mini-retreat away from my place to somewhere neutral. I asked for a room "quiet, up away from the ground noise" and it was perfect. I will definitely do this again!

Pascal T. April 13, 2021
4 Sobre 5 estrellas

​Keep the good customer service.
Great experience. Keep it up.

Bobby C January 12, 2021
5 Sobre 5 estrellas

Was hesitant at first, called a month ahead to confirm my booking, and was told was good to go. Showed up at the hotel on the day of wit my family and was 100% satisfied. Will use again.

Momo D. April 16, 2020
5 Sobre 5 estrellas

​Awesome app and company​. Helped me and my girl have some food alone time and fitted our schedule​.

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