Lo que dicen nuestros invitados

On October 16 I booked a reservation to recharge for a few hours at your new facility in liberty lake WA since it’s close to my office. Upon check in, I was greeted by a lovely lady. When I entered the assigned room it was not cleaned, ok I was issued a new room across the hall however the 2 TVs were not working due to some issues with the WiFi, so I couldn’t use them, came down to the lobby, again the front desk staff was very cooperative, she promised to send someone to reset the TVs, I thought I may use the pool in the meantime but it was not an option. I went back to my office and ended up not using the facilities. I understand being a new building there were some kinks to take care. Anyway I will attempt to book again in the near future hopefully everything is running up to par. Best regards

This is a great hotel. People are friendly, hotel is clean, breakfast was good, room was excellent. I will always come back here when available.

This is a great hotel. People are friendly, hotel is clean, breakfast was good, room was excellent. I will always come back here when available.

After one shower there was no more hot water. I was really looking forward to a nice shower. And we are a family of four, were charged extra for having kids, and they didn’t get to shower because there was no hot water.

Front desk staff at the hotel checked me in fast and efficiently. Service and rooms were great.

My dad had a medical procedure, so needed to rest after before we drove back home to Prescott. Room was very comfortable and lobby coffee was great.

We were out of Power 75% of the time we stayed in this room. Thing I liked about was they had airport shuttle.

Clean, big room on 2nd floor. Friendly staff. Great location for walking around, food and shopping.

Just completed my stay at Dena hotel. The ecperience was not what I expected from a luxurious high end property. The room was fairly decent with a great bed and TV. Lighting was good, heating and A/C was also exceptional. But the bathroom sucked. The sink was very small and the fixture was glued to the edge of the sink. How is one expected to wash their hands. The shower was beyond horrible with a curtain rather than door. The shower head was on the wrong wall which sprayed water past the curtain to the outside. Clearly designed for handicapped people but very poorly built. Very small and lots of empty unused space. Hardly any towels for two guests. I am extremely disappointed, let alone disgusted. If I stay here again, it had better not happen again as I would have paid the same price for another room. And the girl at the front desk was a poor excuse for an employee with her attitude. What does that mean you checked in early ?? Are you kidding me ???

I was hapilly surprised that everything went well, speedy check in and check out. I would definitely come back.

Because I made the cancellation of the reservation and they ended up charging me the reservation price... and they don't want to refund the money... bad service

The staff was super friendly, hotel is bright, clean, and cheery.

The hotel was quiet and clean and we have a wonderful stay. We'll book again!

Had to ask the two housekeepers in a room next to mine to stop talking loudly, laughing and moving several times the bed with a loud noise while leaving the door open. This being said, my room was very clean, hence the two stars.

I am a travel agent, and I have always wanted to see the Nautilus hotel. On November 24th, I disembarked from a cruise at 8 AM and had to wait until 8:45 PM for my flight, so it would be an excellent opportunity to visit the hotel and enjoy its facilities on a perfect beach day. My surprise was that upon arrival, the entire pool area was under renovation or maintenance, and I had no opportunity to enjoy anything since the beach is not to my liking. I hope that in future occasions, there can be a warning that the hotel is undergoing maintenance to avoid unpleasant surprises that ruin your day.