What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
The hotel was nice and they had a good pool area. Unfortunately there were no loungers around the pool which made sunbathing impossible. The few loungers that were there were broken, which made it look unsightly.
hi Richard. Thank you for taking the time to review your day use stay. We are so sorry to read that the pool lounge chairs have ruined what would have been an otherwise perfect daycation! We have passed your message to the hotel with the intent that they take the matter seriously and make this easy fix in order to earn one extra star in reaching a satisfactory experience. Thank you again for booking with HotelsByDay.com
--- James @HBD
Nicely refurbished hotel. Front desk clerk was not very friendly. BUT…..our big complaint is regarding the restaurant which according to your website, was supposed to be open, but was closed for lunch. Heard the guests complaining about it. Only option for lunch was the overpriced snack bar. We had a turkey club but it was dry because it came without condiments. We stayed here last month and we could order takeout from the restaurant but no sit down service. Fix the restaurant and we’ll be back.
Hi Roger. Thank you for taking the time to review your stay. We regret to hear that a closed restaurant during your day use stay has ruined an otherwise perfectly set-up day stay. We hope for better luck next time and thank you so much for booking with HotelsByDay!
-- James @HBD
Expérience mitigée J’ai choisi une chambre avec snack et boissons, deux simples bouteilles d’eau et un kit café je m’attendais à mieux Un check-in très long
Bonjour Theo. Desole' de lire que le check-in a ete' long et que la chambre etait peu equipe'. Nous passerons le message aux executifs de l'hotel et esperons qu'il y mettent les piles aux prochain client pour la journee. Merci quand meme pour avoir pris le temps de nous ecrire et de reserver avec HotelsByDay.
Prenez soins de vous.
-- James @HBD
I've used this hotel on a number of occasions as handy for the airport but I have to say it's becoming very dated and worn. A couple of the seats at the pool were exceptionally dirty and not fit for purpose.
Hi Karen. Thank you for taking the time to review our services. In candor, this is not the first time we hear of the Pullman Miami losing a bit of it's luster in the past few months. We will raise the issue with our partnership team to evaluate if there is something we can (or should) do about it. This hotel is now on our watch list. Thanks again for taking the time to let us know and wishing you many great daycations in 2026 and beyond!
--- James @HotelsByDay
took 20 minutes to get our room once we arrived (they're "system was slow") apparently. The room I wanted was the "suite" like in the picture, but apparently there's a difference between "mini" and "studio" or "deluxe" suite, which was not clear in the reservation. The hotel was essentially empty that day, so it would've been nice to just be moved to the room we had wanted and/or been offered some sort of discount for the delay and miscommunication.
hi Jarrod. Thank you for taking the time to review your day stay at the Seaport Resort and Marina. We will pass on your notes to the property for better servicing our day guests on next bookings. In the meantime we thank you dearly for booking with HotelsByDay and hope to see you on our platform again soon. Thank you and happy 2026!
-- James @HotelsByDay
This time was perfect, next time I would like to enjoy the meal over there
Hi Edvige. Thank you for taking the time to review your stay. We encourage you to log-in as a loyalty guest on your next booking, so that you can accumulate Coins redeemable for free day stays! -- Thank you for booking with HotelsByDay!
--- James @HBD
Thank you for sharing your detailed feedback, Rufaro. Your comments highlight several areas where the experience did not meet expectations, including the check‑in interaction, room condition, and clarity of available amenities. Observations about the bathroom fixtures, carpet, and overall wear are important and will be used to guide improvements aimed at creating a more comfortable stay.
For future reference, the hotel does offer a dining option on the seventh floor, a steakhouse with a full bar, open daily from 12:00 p.m. to 9:30 p.m. It’s helpful to know that the location within the airport added convenience to your travel day, and your insights provide valuable direction on where service and comfort can be strengthened. Your feedback is sincerely appreciated.
The hotel was shabby round the edges. Very tired room that had evidently had a splash of paint. Positioned right next to a number of (busy) conference rooms. There was an unsavoury odour and I was glad I wasn’t sleeping there. The pool was fine, BUT there were barely any loungers or seats. We eventually managed to grab a very dilapidated clam style lounger. It was a wreck but better than nothing. The pool was unheated and too cold to swim. It also needed a clean. WE DID manage to use their airport shuttle, and the driver was lovely. It was fine for a day stay BUT I would not sleep there. A lot of money for a few hours. Also, it was evident that people were storing luggage and then just hanging round the pool. If I were a different sort of person I could have done the same and not paid $160 for the privilege of dumping bags is a shoddy room.
Hi Cliff,
We're sorry this didn't really live up to expectations. We appreciate you taking the time to share such detailed feedback.
Room condition, pool setup, and on-site operations are all managed by our partnered hotel, but we'll make sure your comments are shared so they can review how this came across during your stay. We're glad the shuttle service at least worked well and that the driver made a positive impression.
Thanks for booking through HotelsByDay. We'd be glad to help next time.
- Jenn
While the hotel itself was fine I was not pleased with the accessibility of the shuttle service to the airport. There was only one shuttle running on a busy travel day. This was my purpose of choosing this hotel due to close proximity to the airport & shuttle service. After waiting over 40 minutes I called a Lyft to get to the airport timely. This defeated one purpose of the use of the hotel. There were two other vans on site and one pulled up I thought to get another load of people. The driver stated there was another one coming and after waiting we needed to get to the airport. Very disappointed with this aspect of the service. I cannot say that I would be tempted to stay again due to this inconvenience. Had not planned to spend extra "surge" Lyft price to get to the airport.
Hi Cathlyn,
Sorry to hear this was frustrating. The hotel handles shuttle operations, and we’ll make sure this feedback is shared so they’re aware of how it impacted your plans that day.
We appreciate you taking the time to let us know and for booking through HotelsByDay.
- Jenn