What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
November 2025
Water in the bathroom was dirty
November 2025
The reservation was missing when we showed up. Took quite a while to get it sorted.
October 2025
THE PICTURE OF THE ROOM AS I BOOKED IT, HAD A JETTED TUB. OUR ROOM DID NOT
Response from HotelsByDay
October 17, 2025
Hi John. Thank you for your note. We are so sorry to read of this let-down. We have immediately taken the picture out of the caroussel as indeed, as per our website notifications: "Precise room assignment at Check-in. Ask Front-Desk for best available"
Sorry again for the confusion. This will not happen again.
October 2025
I paid ahead because the site stated that I was guaranteed a room if paid ahead. When I arrived at my check-in time I was told that a room would not be available until 12:30 and there was no guarantee I would have a room. When I asked to speak to a manager, I was magically placed in an available room. This is unacceptable and hotel and Hotels by Day should have the kinks worked out for guests who pay ahead online. Please get this worked out with the hotels that you are showing DAY use availability for. Thanks
October 2025
Room was nice and bed was good size but we were originally given a room that the bed wasn’t made and had trash on it.
October 2025
Shower wasn’t clean, black hairs on floor-this is a big deal for me, sorry. And I was very hungry after travel- just remember -no room service, and it was late for breakfast.
October 2025
The information was contradictory. It was stated that all services were available, but elsewhere in the process, it indicated that the pool was not. A message was sent to the hotel to clarify the situation, but no response was received.
September 2025
Used this hotel during a layover in Boston to store bags and freshen up before heading to the airport. The location in the downtown area was fine and the room itself was a decent size and clean, but the property as a whole is in need of refurbishment.
First impressions weren’t great—the receptionist was very surly and not welcoming at all. On the other hand, the concierge team was excellent: extremely helpful, friendly, and accommodating, which made a big difference.
Huge negative was the shower, with water that was barely warm, which made freshening up very uncomfortable.
Overall, it was adequate for a short day use, but wouldn’t choose it for a longer stay.
September 2025
When we arrived at 9:00, the double room wasn't available. There were only teen rooms, and after some discussion, I waited an hour for a double room.
September 2025
No food access. Breakfast closed at 11, dinner opens at 4. No info available in room for local options. Porter took bags to room, failed to mention my mother had already tipped him when I offered a tip. Called to have bags taken down, no one showed up, no call saying if would be awhile. After 15 min I wrangled 5 suitcases and a wheelchair bound mother to the elevator. A housekeeper assisted me getting everything in.
September 2025
Overall it was a clean and comfortable hotel. Farther from the airport than I thought. It did not state to call the hotel for shuttle service. I called but was put on hold. The voice loop stated that shuttles will come regularly. That is not the case. You have to call. Waited over one hour before we got picked up. Reception staff were understanding and provided us a complimentary breakfast.
September 2025
We stayed for a few hours, just took a nap, and then moved on. A comfortable space, good location. They only took away a star because they overcharged us for some reason. No parties or crazy things; we left early.
September 2025
Primero no sabían sobre la reserva si estaba paga y después que no tenían servicio de parqueadero, preocupante porque es una publicidad falsa
September 2025
The room was clean and comfortable.
But, tt was disappointing that the shampoo and soap in the bath were empty and there was no complimentary water.
September 2025
Airport shuttle service very poor
Room basic but clean. Reception staff friendly even though we were kept waiting to check in. Airport shuttle bus booked at time of check in but had to ask a second time where it was as 15 mins later than time booked to take us to the airport there was still no sign of the driver even though the bus was sitting outside the lobby. Another passenger had been left waiting at the airport over an hour for the driver, when mentioned to the driver he didnt apologise or even aknowledge the nad service. while on route to the airport the driver stopped for a chat with someone he knew for over 15 mins while he left us sitting in the bus. Poor service, if the airport shuttle draws you to book this hotel don't bother.
