We looked for the Marriott Suites at IAD. It was the only option available, however, the m...
We looked for the Marriott Suites at IAD. It was the only option available, however, the manager on duty gave us a hard time checking us in and tried to charge me $25 USD extra for "Early check in". I have used this site for "day uses" more than 15 times in a year and you should explain a lot to get your room, but this time was very frustrating because the reservation was for 10 AM, we arrived around 9 AM, she asked us to wait (that's fine... but), then I showed her that I can change the reservation to 9 AM by cancelling the previous one... But she insisted that "those rooms are for other guests", but, I was telling her "I AM CANCELLING THE ONE AT 10 AM, AND MAKING THE RESERVATION FOR THE 9 AM ONE FOR TODAY" so I am "those" other guests of those rooms she had. She insisted that NO, until by a miracle she gave us the room around 9:30 AM, but it was very frustrating. You are tired, you want to rest, you do not want to deal with helpless people at front desk. Kuddos to the app for allowing reservations without payments, because I was very close to leave the hotel and go somewhere else.
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