Lo que dicen nuestros invitados

Great clean modern rooms Great clean modern rooms. Friendly staff. Clean pool area. Despite asking several times from staff that the pool towels were completely out and never having them replenished i still think it was a great convenient experience. be sure to bring your hotel room towels if you come to this Hilton in Burbank Ca.

Everything was a great experience!

Absolutely amazing!! Clean & friendly! Will definitely be coming back for a longer stay!! Thank you all very much :)

very good experience

We did a day Cabana rental at New Point Hotel. It took over 45 mins to get checked in. We had to go back and forth between 2 different areas twice to get registered and then the key. The cabana we were given was upstairs so that was a struggle going up the stairs with all our luggage. We took towels from the cabana down to the beach since it was right in front of the pool area. The beach area was nice, the cabana was clean but run down. We weren’t given a code to get back into the pool area but just waited until others came out.

Unfortunately, my experience was extremely disappointing and fell far short of expectations. Throughout my visit, I was repeatedly approached by staff—at least three times-questioning what I was doing there, despite having the correct neon yellow wristband. This made me feel unwelcome and uncomfortable. Additionally, there were no accessible outlets to charge my phone. The few outlets that were available were placed in inconvenient areas, and access was later restricted due to an event. This added unnecessary stress to my visit. The beach chairs were also in poor condition and outdated, many of them torn and in need of replacement. To top it off, I waited over two hours without any service from the beach bartender, which further contributed to a frustrating experience. I hope they take this feedback seriously and work on improving the guest experience moving forward.

Excellent process from the booking to confirmation. Superb value for money and good hotel facilities.

We utilized a day pass with access to the pool and facilities. It was ideal for our gap between a cruise departure and an evening flight. Great value

Excellent staff, wonderful food and expedient service.

They were confused at the reception and the bar about the cash I could redeem in food and beverages. They asked me in the bar for a printed voucher from reception and the girl in reception went to the bar to clarify. Still in the car they asked me to pay. It seems they are not used to this day pass. You could not order from the pool. They make you go downstairs to order. Food quality average. Pool ver cool and nice views but I would expect something else from a 5 stars hotel

Great day at the pool and access to just the right amenities to make a great day trip!

I had no idea I could book a pool pass. Tried it and loved it! I had a great time.

One thousand percent would recommend the day pass! The staff was welcoming and attentive and the property is beautiful and clean. The lack of actual changing rooms is my only complaint but wouldn’t take a star away as everything else was perfect. I had to change in the bathroom. Not possible to “freshen up” appropriately before my flight. Despite that, I would still go back over and over!

Wow! Unexpectedly found a pool pass at my neighboring hotel and spent the day enjoying the pool and amenities while doing some light work. This was an awesome experience! Will do again.