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reservar pases de un día en HotelsByDay.com
The good thing about the hotel is you can't really hear the airplane noise in this location. The room was clean enough. But the staff were really bad at communicating with each other about the day use booking -- I got 2 door knocks and a phone call from the front desk before I was supposed to check out asking why I hadn't left yet. Heavy footfall from the room above would literally shake the bed, making it hard to sleep, so I'd only recommend the top floor. Also, the shuttle had a mixup too so it flew past me the first time -- had to wait 40 minutes after I called before finally getting it. Some staff are pretty unfriendly.
Hi Meg, we’re sorry to hear that several aspects of your stay fell short of expectations. While we’re glad the location helped minimize airport noise and that you found the room reasonably clean, we can certainly appreciate how frustrating it must have been to receive multiple check-out reminders before your departure time. We also understand your disappointment regarding the shuttle delay, noise from the room above, and the inconsistencies in service you experienced. Thank you for taking the time to share such detailed feedback. We will be following up with the hotel regarding your experience, and we truly appreciate your comments and the opportunity to better understand your stay.
- Michaela @HBD
Room clean and the right size. Very good location. Parking is extra in a nearby car park. Staff isn't great, overall medium experience.
Hi Daniele, thank you for taking the time to share your feedback. We’re glad to hear you found the room clean, comfortable, and well-sized for your stay, and that the location worked well for your visit. We’re sorry to hear that some aspects of the experience fell short of expectations, particularly regarding the service. We appreciate your honest feedback as it helps us better understand our guests' experiences. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
Damp rug smell permeated the room and made it hard to nap. The ild rug smell also made me feel that the rug musy not be clean so i felt i needed to wear my slippers at all times.
Hi Noel, we’re so terribly sorry to hear about your experience. We understand how disappointing it must have been to encounter a damp carpet odor in the room, especially when you were hoping to rest during your stay. We can also appreciate your concerns regarding the cleanliness of the carpet and thank you for taking the time to share this feedback with us. Our customer service team has reached out regarding your experience, and we sincerely apologize that your stay did not meet expectations.
- Michaela @HBD
The hotel was adequate and clean-no frills. This was the first hotel by day booking and check in was slow and frustrating. Hotels by day customer service was helpful and quick, but the person at the getting desk was rude. This hotel requires a $100 deposit.
Hi Molly, we’re sorry to hear your experience began with a frustrating check-in process and that the interaction at the front desk did not leave the best impression. We’re glad our customer service team was able to assist quickly and that you found the hotel clean and adequate for your stay. Thanks for choosing HotelsByDay, and we hope to provide you with a smoother experience next time.
- Michaela @HBD
No connection at intercom, no slippers
Hi Ma Ligaya, we’re sorry to hear there was an issue with the intercom during your stay. We appreciate you taking the time to share your feedback, and we’ll check with the hotel to ensure the issue has been resolved. We sincerely appreciate you choosing HotelsByDay, and we do hope you'll be back soon for a better experience.
- Michaela @HBD