Lo que dicen nuestros invitados
He aquí un fragmento de lo que dicen los invitados sobre
reservar pases de un día en HotelsByDay.com
We booked a day room at EB Hotel Miami after disembarking from a five-day cruise while waiting for our evening flight. Upon check-in, we were informed that the water had been shut off for routine maintenance and that our reservation would be canceled as a result. Having already spent $90 on an Uber from PortMiami, we decided to keep the room rather than arrange additional transportation and spend seven hours at the airport. The staff placed us on the second floor, where we were told the water was still functioning and would likely be restored within a few hours. As a courtesy, we were also given two complimentary drink vouchers. The room itself was clean and spacious. Unfortunately, the water never returned during our stay. We were still able to order room service, which was decent, though somewhat expensive, and we appreciated the complimentary airport shuttle. While the staff did their best to accommodate us, the lack of running water significantly impacted our experience. Given the circumstances, we would not choose to stay here again.
My stay was amazing. The pool and amenities were fabulous! I will definitely book this again in the future.
The staff are pretty friendly and helpful. The room was clean enough but was freaking hot and took too long for the AC working properly and refreshing the room. The staff were confused at communicating with each other about the day use booking - I got 2 door knocks and they were yelling and talking so loud on the hallway during the day (probably cleaning up other rooms). I really thought I could have an earlier check-in because I got there at 7:30, but the receptionist said we would have to wait until 9am, we just wanted a room to rest before the next flight.
Hi Vivianne, thank you for taking the time to share your feedback. While we're pleased to hear you found the staff friendly and helpful, we're sorry to learn that several aspects of your stay fell short of expectations. We can appreciate how frustrating it must have been to wait for the room to cool down, experience noise in the hallway while trying to rest, and encounter confusion surrounding your day-use reservation. We’ll also be checking in with the hotel regarding your experience. We appreciate your candid feedback and the opportunity to better understand your stay. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
We booked this hotel using hotels by day. The Element was clean, the room was spacious and smelled good. The staff were pleasant and hospitable. We arrived earlier than our check-in time and was able to rest in the lobby. They even offered us breakfast from their buffet until our room was ready. This was the perfect place to rest and relax after our cruise and before our evening flight. We will stay there again.
Hi Terri, it’s wonderful to hear the hotel provided the perfect place to rest and recharge between your cruise and evening flight. We’re delighted you found the room clean, spacious, and comfortable, and that the staff helped make your experience such a welcoming one. It’s especially nice to hear you were able to relax before check-in and enjoy the breakfast buffet while waiting for your room. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
The room was clean, quiet, easily accessible, and comfy. Check in with Michael was pleasant and kind. He made everything easy and was very empathetic about our family situation. We were able to rest, shower, and order delivery food. We will stay again. Thank you!
Hi Kenneth, it’s wonderful to hear the room provided a clean, quiet, and comfortable place for you and your family to rest and recharge. We’re delighted that check-in was pleasant and easy and that the staff helped make your stay a positive experience. It’s great to know you were able to relax, freshen up, and enjoy some downtime together. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD
As always its wonderful experience my stay I booked almost every week for me, my colleagues etc overall experience is amazing, just to remind as always tissue and basic grooming kit sleepers every time need to remind but over all it's amazing property.
Hi Mohammad Sohaib, it’s wonderful to hear that you continue to enjoy your stays at the Hilton Garden Inn Dubai, Mall Avenue and that you regularly choose the property for yourself and your colleagues. We truly appreciate your continued support and are delighted that your overall experience has consistently been a positive one. Thank you as well for sharing your feedback regarding the room amenities, and we appreciate you taking the time to mention it. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD
As always its wonderful experience my stay I booked almost every week for me, my colleagues etc overall experience is amazing, just to remind as always tissue and basic grooming kit sleepers every time need to remind but over all it's amazing property.
Hi Mohammad Sohaib, it’s wonderful to hear that you continue to enjoy your stays at the Hilton Garden Inn Dubai, Mall Avenue and that you regularly choose the property for yourself and your colleagues. We truly appreciate your continued support and are delighted that your overall experience has consistently been a positive one. Thank you as well for sharing your feedback regarding the room amenities, and we appreciate you taking the time to mention it. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD
Never got the damage deposit refunded. Never going here again
Hi Darcy, we’re so terribly sorry to hear about your experience. We can certainly appreciate how frustrating it must be when there are concerns regarding a deposit refund after your stay. Our customer service team has been in touch regarding this matter, and we appreciate you bringing it to our attention. We sincerely apologize for the frustration this situation has caused.
- Michaela @HBD
Property was average at best. Front desk clerk could not use the computer and insisted that I call my bank because all my credit cards were declining (with an 840 credit score). Meanwhile she just didn’t know how to use the system and almost denied my booking. She was offensive and incompetent.
Thank you for your wonderful review! We are delighted to hear that you enjoyed your daycation with us and that our participation in Hotels by Day helped make your visit to Williamsburg even more enjoyable. It's especially great to know that you and your pet were able to relax comfortably and escape the summer heat. We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay the next time you're in town. Safe travels, and we can't wait to see you again!