December 2025
I was given a no-show when I did show up on time and the staff was incredibly rude and cancelled my room by the time I showed up. It also costed me an expensive cab ride and had to call another one.
Réponse de HotelsByDay
December 13, 2025
Hi RS,
I’m really sorry to hear about this and completely understand why this left such a negative impression. We know how frustrating that must have been, especially with the added inconvenience of transportation.
Please know that on-site staff are managed by the hotel, and we’ll be sure to share your feedback with them so they’re aware of what happened and how it impacted your visit.
We appreciate you taking the time to share this experience, and thank you for choosing HotelsByDay.
- Jenn
December 2025
When I got there, they had no record of my reservation and were completely booked. I had to go to another hotel.
Réponse de HotelsByDay
December 18, 2025
Hi John,
I’m really sorry to hear about this and understand how frustrating that must have been for you!
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place at check-in. Guests can always show the Proof of Confirmation link included in the booking email if there’s any confusion. We’ll be sure to share your experience with the hotel so they’re aware of what happened and how it affected your visit.
Thank you for taking the time to share this and for booking through HotelsByDay.
-Jenn
December 2025
Overcharged and no response
Réponse de HotelsByDay
December 18, 2025
Hi Donnie,
I'm sorry to hear about this. We take billing concerns seriously and want to make sure this is looked into.
Please know we'll flag this internally and review what happened. If you haven't already, you can also reach our support team directly via WhatsApp, Messenger, or Instagram so we can assist you as quickly as possible.
Thank you for bringing this to our attention.
- Jenn
December 2025
The front desk wasn't informational, my room got walked into why we was in the bed.The front desk was rude about everything, check in keys wasn't right.I've been doing day stay with them and it's aways something wrong.The front desk worker laughed at me like it was a joke,they will talk about a paying guess in your face.People was walking up needing help no one could do that they all was in the back,not very clean. They only clean with glass cleaner sad stay!
Réponse de HotelsByDay
December 18, 2025
Hi Barbara,
So sorry to hear this! What you described sounds upsetting and understandably frustrating.
Please know that front desk service and housekeeping are managed by the hotel, and we’ll be sure to share your feedback so they’re aware of what happened and how it affected your stay.
We appreciate you taking the time to speak up and for booking through HotelsByDay.
- Jenn
December 2025
We wanted to a room after long haul night flight before returning home. We got to the hotel but they could not find our booking which we’d booked and paid for over a month prior. It took 3 staff including manager an hour to get us checked in despite me showing them confirmation. This wasn’t acceptable and very disappointing service will not use again
Réponse de HotelsByDay
December 18, 2025
Hey Al,
I'm really sorry to hear about this experience. Issues locating a booking at check-in should not happen, and we understand how disruptive that can be.
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place even when a confirmation is provided. We'll be sure to share your feedback with the hotel so they're aware of what occurred.
Thanks for taking the time to share this and for booking through HotelsByDay.
- Jenn
December 2025
Just completed my stay at Dena hotel.
The ecperience was not what I expected from a luxurious high end property. The room was fairly decent with a great bed and TV. Lighting was good, heating and A/C was also exceptional. But the bathroom sucked.
The sink was very small and the fixture was glued to the edge of the sink. How is one expected to wash their hands. The shower was beyond horrible with a curtain rather than door. The shower head was on the wrong wall which sprayed water past the curtain to the outside. Clearly designed for handicapped people but very poorly built. Very small and lots of empty unused space. Hardly any towels for two guests. I am extremely disappointed, let alone disgusted. If I stay here again, it had better not happen again as I would have paid the same price for another room. And the girl at the front desk was a poor excuse for an employee with her attitude. What does that mean you checked in early ?? Are you kidding me ???
November 2025
Because I made the cancellation of the reservation and they ended up charging me the reservation price... and they don't want to refund the money... bad service
November 2025
I am a travel agent, and I have always wanted to see the Nautilus hotel. On November 24th, I disembarked from a cruise at 8 AM and had to wait until 8:45 PM for my flight, so it would be an excellent opportunity to visit the hotel and enjoy its facilities on a perfect beach day.
My surprise was that upon arrival, the entire pool area was under renovation or maintenance, and I had no opportunity to enjoy anything since the beach is not to my liking. I hope that in future occasions, there can be a warning that the hotel is undergoing maintenance to avoid unpleasant surprises that ruin your day.
November 2025
Front desk lady was rude, Upon arrival instead of greeting she rudely ask are you here for delivery? What are you delivering?
I told her that I have a booking here what is included in the stay? She said just the room while on the booking website listed many few amenities. She checked in and gave me the key but didn’t show me the directions which way to go nothing and surprisingly she was front desk manager. I have been to many different marriot hotels around the world but by far this is the worst. Not returning here or probably anyother marriot hotel.
Then room was too noisy.
Réponse de l'hôtel
November 25, 2025
Dear Sir,
Thank you for taking the time to let us know about your experience while staying with us. Your experience of us not being friendly or flexible is below our standard. Unfortunately the day your booking was we had a sold out hotel with sports teams, we try to control the noise levels as best as possible but are not always successful with that many guests in the hotel.
As we are a limited service property we do not have the same amenities as a full service property, we do have all the amenities per Marriott standards. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
November 2025
Hotel has spacious and nice rooms but Management needs refresh. Room not ready on check-in and then construction noise for 4 hours during stay making sleep impossible. This on-going work was not mentioned when booking.
November 2025
It was a terrible experience for one main reason—the drilling and construction were extremely disturbing and disruptive. Unfortunately, I couldn’t work in such a terrible environment. I want my money back!
November 2025
Never got the room, the hotel had cancelled my booking
October 2025
Room was advertised as a day use stay that I booked as a place to sleep during a 13 hour layover. It was actually a short stay love hotel with room rates by the hour. The shower was dirty and the nozzle leaked profusely. The bed only came with a sheet and the window AC sounded like a jet engine. I had the room reserved for 6am to 4pm. Imagine trying to sleep and getting called at noon to find out if I was done with the room yet. Definitely don’t book this place if you are looking to get any rest.
Réponse de HotelsByDay
October 19, 2025
Thank you Mike for your note. We are sorry to hear that you had a poor experience at one of our properties. We passed on the message to the hotel executives and will make sure service improves for our day guests. Thank you again for letting us know.
September 2025
There was no reservation on file and the hotel was fully booked for 3 weeks. I was given a false positive by this site regarding this reservation. This isn’t the first time, it’s the second. I will not be using this site any longer.
September 2025
Hotel shuttle took 50 mins to arrive, despite using the robo call to confirm our arrival which ate into precious sleeping time. We were allocated a room right across from the elevator, which again was not conducive to sleep. Ended up leaving the hotel about an hour earlier than planned to at least relax in the Centurion lounge at the airport prior to our transatlantic flight. Our stay was pretty much a waste of money given the fact that we solely booked our stay in order to sleep after our redeye flight from the west coast and before our flight to Europe.
