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Ce que disent nos clients

Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com

4.4/5
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Dawn,  en utilisant Chambre de jour  @Hampton Inn Port Hope Cobourg 
December 2025
The room was nice but we did not like the barn doors from bathroom to closet. My friend got his toe cut on the door as I was coming out of the bathroom and he was getting his coat from the closet.
Christina,  en utilisant Chambre de jour  @Crowne Plaza Aire MSP Airport - Mall Of America 
December 2025

I booked a room for the day to celebrate my mother's birthday. It's cold here in December and we thought the perfect way to warm up would be the hot tub and sauna. Plus this hotel has a game room we could use. The actual hotel room was fine. Just about every game in the game room had something missing or wrong with it. The hot tub was blocked off with a sign, out of order. The hotel front desk was less than helpful, we never even found the sauna, which was not near the pool or hot tub. Poor signage in the hotel. The parking ramp was under construction, instructing hotel guests use the top floor, which is uncovered and unplowed. I would not stay here again.

Réponse de HotelsByDay December 13, 2025

Hi Christina, 

I'm really sorry it didn't turn out the way you were hoping for your mom's birthday celebration. I understand how disappointing it must have been to arrive expecting certain amenities and find that those experiences didn't come together. 

Please know that amenities, signage, and parking conditions are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay. 

We appreciate you sharing your experience and for choosing HotelsByDay. 

- Jenn

Lynn,  en utilisant Chambre de jour  @Regency Miami Airport By Sonesta 
December 2025

Hotel clean. However, only one face cloth in bathroom & small amount of coffee and creamer, considering there were 2 guests. Also there were only 6 sunbeds around pool, which for the size of this hotel is far too few. Photos of hotel online show lots of sunbeds, when I asked where the sunbeds were, I was told they were broken and they hadn't got the budget to replace them! Disappointed.

Réponse de HotelsByDay December 18, 2025

Hi Lynn, 

Appreciate you sharing this experience, and for noting the cleanliness, the amenities, and the pool setup. 

Please know that on-site amenities and supplies are managed by the hotel, but we'll be sure to pass this feedback so they're aware of how it affected your stay. 

Thanks for booking through HotelsByDay. 

- Jenn

Marie,  en utilisant Chambre de jour  @Hilton Newark Airport 
December 2025

The hotel was very good but they charged me $164,47 instead of $114,47. I arrived at 10am and was gone by 3:30 pm.. unfortunately I was so tired that I didn’t pay attention at the moment.

Réponse de HotelsByDay December 18, 2025

Hi Marie, 

We're sorry to hear about the difference you noticed in the amount charged. Billing questions are important, and we'll make sure this is reviewed so we can better understand what happened. 

If you'd like direct assistance, our support team is available via WhatsApp, Messenger, or Instagram. We appreciate you taking the time to let us know and for booking through HotelsByDay. 

- Jenn

Mario,  en utilisant Chambre de jour  @Garner Hotel Liberty Lake - Spokane Valley 
December 2025
On October 16 I booked a reservation to recharge for a few hours at your new facility in liberty lake WA since it’s close to my office. Upon check in, I was greeted by a lovely lady. When I entered the assigned room it was not cleaned, ok I was issued a new room across the hall however the 2 TVs were not working due to some issues with the WiFi, so I couldn’t use them, came down to the lobby, again the front desk staff was very cooperative, she promised to send someone to reset the TVs, I thought I may use the pool in the meantime but it was not an option. I went back to my office and ended up not using the facilities. I understand being a new building there were some kinks to take care. Anyway I will attempt to book again in the near future hopefully everything is running up to par. Best regards
Arvind,  en utilisant Chambre de jour  @Rodeway Inn & Suites Fort Lauderdale Airport & Cruise Port 
December 2025
We were out of Power 75% of the time we stayed in this room. Thing I liked about was they had airport shuttle.
Giavanna,  en utilisant Chambre de jour  @City Express by Marriott Aeropuerto Ciudad de México 
November 2025
We stayed there because of its proximity to the airport. Although the hotel is very basic, the rooms were clean, and I recommend it for the shuttle service; it's very convenient when your flight leaves early, so you don't miss it.
Paramesh,  en utilisant Chambre de jour  @Embassy Suites By Hilton Montreal Airport 
November 2025
I booked for a room with 2 Queen beds but when I reached hotel they only had a single queen bed. Although the room was great, I was expecting a 2 Queen bed room since we had 2 Adults + 1 child.
Abdel,  en utilisant Chambre de jour  @Radisson Hotel Schaumburg 
November 2025
I was with my girlfriend and we only found one shower towel. Other than that, everything was good and clean.
Steven,  en utilisant Chambre de jour  @Wyndham DFW Airport 
November 2025
They charge for booking in early. Old facility but renovated. Decent hotel, hotel staff could have been nicer, there are better options for the price
Christine,  en utilisant Chambre de jour  @H Hotel Los Angeles, Curio Collection By Hilton 
November 2025
Much more expensive than original quote.
Joe,  en utilisant Chambre de jour  @Hilton McLean Tysons Corner 
November 2025
This is beautiful and comfort hotel with professional staff. I have used day stay vacation here many times BUT this time I was meet in the parking lot with confusing QR coded signs saying there is a charge for parking!!! It makes the hotel feel very unfriendly and saddens me they treat their customers this way. It takes 15 minutes out in the weather to enter all your information and pay the extra $25 stupid parking charge. It makes me so MAD it makes me question Hilton and why should I stay at their banded hotels any more. Such bad customer service!!!! ????????????
Ardasher,  en utilisant Chambre de jour  @Royal Sonesta Portland Downtown 
November 2025
Water in the bathroom was dirty
Maria,  en utilisant Chambre de jour  @Pullman Miami Airport 
November 2025
The reservation was missing when we showed up. Took quite a while to get it sorted.
John,  en utilisant Chambre de jour  @Courtyard By Marriott Waterloo St. Jacobs 
October 2025

THE PICTURE OF THE ROOM AS I BOOKED IT, HAD A JETTED TUB. OUR ROOM DID NOT

Réponse de HotelsByDay October 17, 2025

Hi John.  Thank you for your note. We are so sorry to read of this let-down. We have immediately taken the picture out of the caroussel as indeed, as per our website notifications: "Precise room assignment at Check-in. Ask Front-Desk for best available"
Sorry again for the confusion. This will not happen again.

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