Ce que disent nos clients
Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com
The room was nice but we did not like the barn doors from bathroom to closet. My friend got his toe cut on the door as I was coming out of the bathroom and he was getting his coat from the closet.
Hi Dawn,
Sorry to hear about that. We'll make sure this feedback is shared with the hotel so they're aware.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
I booked a room for the day to celebrate my mother's birthday. It's cold here in December and we thought the perfect way to warm up would be the hot tub and sauna. Plus this hotel has a game room we could use. The actual hotel room was fine. Just about every game in the game room had something missing or wrong with it. The hot tub was blocked off with a sign, out of order. The hotel front desk was less than helpful, we never even found the sauna, which was not near the pool or hot tub. Poor signage in the hotel. The parking ramp was under construction, instructing hotel guests use the top floor, which is uncovered and unplowed. I would not stay here again.
Hi Christina,
I'm really sorry it didn't turn out the way you were hoping for your mom's birthday celebration. I understand how disappointing it must have been to arrive expecting certain amenities and find that those experiences didn't come together.
Please know that amenities, signage, and parking conditions are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
Hotel clean. However, only one face cloth in bathroom & small amount of coffee and creamer, considering there were 2 guests. Also there were only 6 sunbeds around pool, which for the size of this hotel is far too few. Photos of hotel online show lots of sunbeds, when I asked where the sunbeds were, I was told they were broken and they hadn't got the budget to replace them! Disappointed.
Hi Lynn,
Appreciate you sharing this experience, and for noting the cleanliness, the amenities, and the pool setup.
Please know that on-site amenities and supplies are managed by the hotel, but we'll be sure to pass this feedback so they're aware of how it affected your stay.
Thanks for booking through HotelsByDay.
- Jenn
The hotel was very good but they charged me $164,47 instead of $114,47. I arrived at 10am and was gone by 3:30 pm.. unfortunately I was so tired that I didn’t pay attention at the moment.
Hi Marie,
We're sorry to hear about the difference you noticed in the amount charged. Billing questions are important, and we'll make sure this is reviewed so we can better understand what happened.
If you'd like direct assistance, our support team is available via WhatsApp, Messenger, or Instagram. We appreciate you taking the time to let us know and for booking through HotelsByDay.
- Jenn
On October 16 I booked a reservation to recharge for a few hours at your new facility in liberty lake WA since it’s close to my office. Upon check in, I was greeted by a lovely lady. When I entered the assigned room it was not cleaned, ok I was issued a new room across the hall however the 2 TVs were not working due to some issues with the WiFi, so I couldn’t use them, came down to the lobby, again the front desk staff was very cooperative, she promised to send someone to reset the TVs, I thought I may use the pool in the meantime but it was not an option. I went back to my office and ended up not using the facilities. I understand being a new building there were some kinks to take care. Anyway I will attempt to book again in the near future hopefully everything is running up to par. Best regards
Hi Mario,
Sorry to hear the stay didn't quite come together this time. We appreciate you calling out how helpful the desk team was, even though a few issues got in the way of using the space as planned.
We'll make sure the hotel sees this feedback.
Thanks for booking through HotelsByDay. Hope to help again soon.
- Jenn
We were out of Power 75% of the time we stayed in this room. Thing I liked about was they had airport shuttle.
Hi Arvind,
Sorry to hear about the power issues during your stay. We'll make sure to share this feedback with the hotel, but we're glad that the shuttle was at least helpful.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
We stayed there because of its proximity to the airport. Although the hotel is very basic, the rooms were clean, and I recommend it for the shuttle service; it's very convenient when your flight leaves early, so you don't miss it.
Hey Giavanna,
We're glad it worked out well for an early flight and that the shuttle made things easier. We'll make sure to share this feedback so it can be helpful moving forward.
Appreciate you booking with us!
- Jenn
I booked for a room with 2 Queen beds but when I reached hotel they only had a single queen bed. Although the room was great, I was expecting a 2 Queen bed room since we had 2 Adults + 1 child.
Hi Paramesh,
Sorry about the mix-up with the room type. We know that matters, especially when traveling with a child. Please keep in mind that the hotel manages room assignments and availability, but we'll be sure to pass this along so they're aware.
Appreciate you taking the time to leave this feedback and for booking through HotelsByDay.
- Jenn
I was with my girlfriend and we only found one shower towel. Other than that, everything was good and clean.
Hi Abdel,
Sorry to hear about that. We'll make sure you share this note with the hotel.
Appreciate you flagging it.
- Jenn
They charge for booking in early. Old facility but renovated. Decent hotel, hotel staff could have been nicer, there are better options for the price
Hi Steven,
Sorry to hear this. Please keep in mind that the hotel manages early check-in policies and on-site service, but we'll make sure this feedback is shared so they're aware of your experience.
Thanks for booking through HotelsByDay. We'd be glad to help next time.
- Jenn
This is beautiful and comfort hotel with professional staff. I have used day stay vacation here many times BUT this time I was meet in the parking lot with confusing QR coded signs saying there is a charge for parking!!! It makes the hotel feel very unfriendly and saddens me they treat their customers this way. It takes 15 minutes out in the weather to enter all your information and pay the extra $25 stupid parking charge. It makes me so MAD it makes me question Hilton and why should I stay at their banded hotels any more. Such bad customer service!!!! ????????????
Hi Joe,
We're sorry to hear about the frustration you experienced during your stay. We understand how off-putting that situation must have felt.
We'll be sure to let the hotel management know your feedback so they're aware of how this affected your experience. We appreciate you taking the time to let us know and for booking through HotelsByDay.
- Jenn
Water in the bathroom was dirty
Hi Ardasher,
We're sorry to hear about this and will make sure the feedback is shared so it can be looked into.
Appreciate you booking through HotelsByDay.
- Jenn
The reservation was missing when we showed up. Took quite a while to get it sorted.
Hi Maria,
Appreciate your patience, and sorry about the delay getting things sorted at check-in.
Day-use bookings are handled through a different system than overnight stays, which can lead to delays at check-in. We'll make sure this feedback is shared so it can be reviewed and improved.
Thanks for booking through HotelsByDay.
- Jenn
