Frequently Asked Questions
What type of room am I assigned?
Generally, day rooms are 'run of the house' - meaning that whatever room is vacant will be assigned to you. If you have a specific room request, we suggest you write on the 'message' section during your booking, or simply request it at check-in.
Will the hotel keep my room if I arrive later?
Yes. The hotel is under contract to keep your room until one hour prior to your day room check-out time.
What is the cancellation policy?
You have two options to book with HotelsByDay:
- You can "pay at the hotel" which grants you free cancellation up to the same day.
- You can also select a "non-refundable" booking. This means that you'll need to provide credit card details to book a day room. Once booked, the hotel will not allow us to change the date, cancel, or refund the stay.
How and when does payment take place?
For 'Pay at hotel' bookings there are no card details taken at the time of the booking non the website, and you will pay at the hotel upon check-in.
However for 'non- refundable' bookings, a card is required and payment is processed at the time of the booking.
In both cases, you are asked to check-in at the hotel with a matching ID and Credit Card, matching the name on the reservation.
Should I confirm my booking with the hotel?
No - our bookings come manually and are entered into the hotel's reservation system ONLY on the day of your check-in. All you have to do is to show up with a copy of your reservation, as well as a valid ID & credit card that matches the name on your reservation.
Please note that regardless if you pre-paid for the room or not, the hotel will momentarily charge your credit card for incidentals. They will refund the hold within four business days post-stay.
Points can be purchased from the following options.
100 points = 20% holiday discount
300 points = 20% holiday discount
700 points = 20% holiday discount - Popular
1500 points = 20% holiday discount
Purchase points for other members, including friends and family, to help the special people in your life earn a free daytime booking.
Refer our loyalty program to friends & family
and you all get 5 points each time!