Have a Question?
What is our mission?
Our mission is to optimize hotel inventory by packaging various day-time services, such as sleeping rooms, conference rooms, pool passes, cabanas, spas, co-working desks, that would otherwise sit empty during the day. We provide an extra layer of flexibility for our guests, as otherwise the world would only be left with booking night stays.
What is a day use room?
A day use room is a room available for early morning check-in and late-afternoon check-out. For example, a popular time band on HotelsByDay lasts from 10 a.m. to 6 p.m.
How can I book a room for a few hours with HotelsByDay?
We don't believe in rushing. Which is why we offer flexible time bands ranging from 3 to 11 hours. HotelsByDay's time bands are predetermined and thus you cannot book a room 'by the hour.' Not only do we offer more convenient, lengthier time bands, but they come at a better value than booking by the minute, hour, or night.
What if I can't find a hotel for the location I am looking for?
You may not be able to find hotels in the location you are looking for due to one of the following reasons:
a. The time band you are looking for may not be available.
b. Hotels may be sold out in that area.
c. None of the hotels in your desired location have joined our platform.
If you are unable to find a hotel in the area of your choice try looking for nearby cities or you can visit us again a little later as we continuously onboard new properties every week, all over the world.
What type of room am I assigned?
Generally, day rooms are 'run of the house' - meaning that whatever room is vacant will be assigned to you. If you have a specific room request, we suggest you write on the 'message' section during your booking, or simply request it at check-in.
Will the hotel keep my room if I arrive later?
Yes. The hotel is under contract to keep your room until one hour prior to your day room check-out time.
What is the cancellation policy?
You have two options to book with HotelsByDay:
- You can "pay at the hotel" which grants you free cancellation up to the same day.
- You can also select a "non-refundable" booking. This means that you'll need to provide credit card details to book a day room. Once booked, the hotel will not allow us to change the date, cancel, or refund the stay.
What do I do if I have allergies I need to convey to the hotel before my arrival?
Allergies are taken very seriously by our team at HotelsByDay. If you face one that may impact your hotel stay, please contact us immediately so that we can warn the hotel about it. You can send an email to us at [email protected]
How and when does payment take place?
For 'Pay at hotel' bookings there are no card details taken at the time of the booking non the website, and you will pay at the hotel upon check-in.
However for 'non- refundable' bookings, a card is required and payment is processed at the time of the booking.
In both cases, you are asked to check-in at the hotel with a matching ID and Credit Card, matching the name on the reservation.
How many bookings do I need to make to receive a free day stay?
The #MasterKey loyalty program has 3 levels: Bronze, Silver, Gold.
You start with bronze and accumulate 20 bookings which grants you 20 points & 1 free day stay. Then you move on to Silver, where you only need 10 bookings to get to 20 points and a free day stay, and then move on to Gold. At Gold, you get a free stay after only 5 valid bookings!
Find out more details on this page: https://www.hotelsbyday.com/en/loyalty-terms
Other COVID-19 information
The COVID-19 pandemic has affected the hospitality industry tremendously. Many hotels around the world have closed due to mandatory government policies at this time. We are in contact with the hotels to have as many hotels available for you, keeping your safety and security as our primary concern. All hotels visible on the website follow a number or rules and guidelines for your safety at this time and should you require any more information do not hesitate to contact us at [email protected]
Must I register and sign-in to book with HotelsByDay?
No, Signing-in is for the loyalty program, You can also book as a guest, in total anonymity.
Should I confirm my booking with the hotel?
No - our bookings come manually and are entered into the hotel's reservation system ONLY on the day of your check-in. All you have to do is to show up with a copy of your reservation, as well as a valid ID & credit card that matches the name on your reservation.
Please note that regardless if you pre-paid for the room or not, the hotel will momentarily charge your credit card for incidentals. They will refund the hold within four business days post-stay.