Have a Question?
What is a day use room?
A day use room is a room available for early morning check-in and late-afternoon check-out. For example, a popular time band on HotelsByDay lasts from 10 a.m. to 6 p.m.
What type of room am I assigned?
Generally, day rooms are 'run of the house' - meaning that whatever room is vacant will be assigned to you. If you have a specific room request, we suggest you write on the 'message' section during your booking, or simply request it at check-in.
Will the hotel keep my room if I arrive later?
Yes. The hotel is under contract to keep your room until one hour prior to your day room check-out time.
I want to check out later
In principle, you cannot check-out after your listed check-out time, and could be penalized for doing so. However, if you call the front desk and warn them of your desire to check-out later than the time allocated, depending on availability, you may have to pay a small supplement, depending on your desired check-out delay.
What is the cancellation policy?
You have two options to book with HotelsByDay:
- You can "pay at the hotel" which grants you free cancellation up to the same day.
- You can also select a "non-refundable" booking. This means that you'll need to provide credit card details to book a day room. Once booked, the hotel will not allow us to change the date, cancel, or refund the stay.
How and when does payment take place?
For 'Pay at hotel' bookings there are no card details taken at the time of the booking non the website, and you will pay at the hotel upon check-in.
However for 'non- refundable' bookings, a card is required and payment is processed at the time of the booking.
In both cases, you are asked to check-in at the hotel with a matching ID and Credit Card, matching the name on the reservation.
How many bookings do I need to make to receive a free day stay?
The #MasterKey loyalty program has 3 levels: Bronze, Silver, Gold.
You start with bronze and accumulate 20 bookings which grants you 20 points & 1 free day stay. Then you move on to Silver, where you only need 10 bookings to get to 20 points and a free day stay, and then move on to Gold. At Gold, you get a free stay after only 5 valid bookings!
Find out more details on this page: https://www.hotelsbyday.com/en/loyalty-terms
Must I register and sign-in to book with HotelsByDay?
No, Signing-in is for the loyalty program, You can also book as a guest, in total anonymity.
Should I confirm my booking with the hotel?
No - our bookings come manually and are entered into the hotel's reservation system ONLY on the day of your check-in. All you have to do is to show up with a copy of your reservation, as well as a valid ID & credit card that matches the name on your reservation.
Please note that regardless if you pre-paid for the room or not, the hotel will momentarily charge your credit card for incidentals. They will refund the hold within four business days post-stay.