Lo que dicen nuestros invitados
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reservar pases de un día en HotelsByDay.com
The good thing about the hotel is you can't really hear the airplane noise in this location. The room was clean enough. But the staff were really bad at communicating with each other about the day use booking -- I got 2 door knocks and a phone call from the front desk before I was supposed to check out asking why I hadn't left yet. Heavy footfall from the room above would literally shake the bed, making it hard to sleep, so I'd only recommend the top floor. Also, the shuttle had a mixup too so it flew past me the first time -- had to wait 40 minutes after I called before finally getting it. Some staff are pretty unfriendly.
Hi Meg, we’re sorry to hear that several aspects of your stay fell short of expectations. While we’re glad the location helped minimize airport noise and that you found the room reasonably clean, we can certainly appreciate how frustrating it must have been to receive multiple check-out reminders before your departure time. We also understand your disappointment regarding the shuttle delay, noise from the room above, and the inconsistencies in service you experienced. Thank you for taking the time to share such detailed feedback. We will be following up with the hotel regarding your experience, and we truly appreciate your comments and the opportunity to better understand your stay.
- Michaela @HBD
Room clean and the right size. Very good location. Parking is extra in a nearby car park. Staff isn't great, overall medium experience.
Hi Daniele, thank you for taking the time to share your feedback. We’re glad to hear you found the room clean, comfortable, and well-sized for your stay, and that the location worked well for your visit. We’re sorry to hear that some aspects of the experience fell short of expectations, particularly regarding the service. We appreciate your honest feedback as it helps us better understand our guests' experiences. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
It could have been 5 star if the comfort room smells nice hehe. but over all it's okay, the AC is working fine which is what I really need. Thank you
Damp rug smell permeated the room and made it hard to nap. The ild rug smell also made me feel that the rug musy not be clean so i felt i needed to wear my slippers at all times.
Hi Noel, we’re so terribly sorry to hear about your experience. We understand how disappointing it must have been to encounter a damp carpet odor in the room, especially when you were hoping to rest during your stay. We can also appreciate your concerns regarding the cleanliness of the carpet and thank you for taking the time to share this feedback with us. Our customer service team has reached out regarding your experience, and we sincerely apologize that your stay did not meet expectations.
- Michaela @HBD
There could have been more shade on the pool but everything else was wonderful and we had a great stay at the holiday inn Toulouse airport
The room was clean and the shower had plenty of hot water and nice towels. The staff were pleasant.
Hi Hershel, it’s great to hear you enjoyed a clean room, hot shower, and comfortable amenities during your stay. We’re also pleased to know the staff helped make your experience a positive one. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
The hotel was adequate and clean-no frills. This was the first hotel by day booking and check in was slow and frustrating. Hotels by day customer service was helpful and quick, but the person at the getting desk was rude. This hotel requires a $100 deposit.
Hi Molly, we’re sorry to hear your experience began with a frustrating check-in process and that the interaction at the front desk did not leave the best impression. We’re glad our customer service team was able to assist quickly and that you found the hotel clean and adequate for your stay. Thanks for choosing HotelsByDay, and we hope to provide you with a smoother experience next time.
- Michaela @HBD
Hotel muy Bonito, Personal muy Amable, pero pedí habitación con Jacuzzi y no estaba disponible el día de la reservación y pedí cama king Size y me dieron habitación de 2 camas, la idea era pasar un momento romántico en Pareja
Hola Edgar, nos alegra saber que disfrutó del hotel y que el personal fue muy amable durante su estadía. Lamentamos que la experiencia no haya sido exactamente lo que esperaba y agradecemos que haya compartido sus comentarios sobre la asignación de la habitación para su reserva. Con nuestro programa de fidelidad, gana monedas en cada reserva que pueden canjearse por estadías gratuitas. Gracias por elegir HotelsByDay y esperamos darle la bienvenida nuevamente muy pronto.
- Michaela @HBD
The room was absolutely fantastic. I’m managing a chronic illness so having somewhere I could go and nap was essential. The only reason it isn’t a 5 star rating is because it wasn’t possible to use the bed - this was made very clear in the listing and I knew I was going to be napping on the sofa, so that was fine. But I would have been willing to pay a bit more to have the day room and have use of the bed - possibly an option for Zoku to look into. And if I ever need a space to have meetings in Copenhagen, I know where to go - it’s definitely a space I would use for that.
Hi Chay, it’s wonderful to hear the room provided such a comfortable space for you to rest and recharge during your time in Copenhagen. We also truly appreciate your thoughtful feedback regarding the room setup. It’s great to hear you’d consider returning for meetings in the future as well. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
We needed a clean, comfortable room in an area with convenient eating/leisure options. Our room was quiet, roomy and comfortable - got the required nap in - and was handy to a selection of great eateries. Staff were friendly and efficient. Only negative was the price - bit high for the day room offering but otherwise met all our needs.
Hi Dean, it’s great to hear the room was quiet, spacious, and comfortable and that the location worked well for both rest and nearby dining options during your stay. We’re also glad the staff made a positive impression. We appreciate your feedback regarding pricing. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
Hotel was clean and comfortable. Got off a river cruise in the morning and the long onward flight was at 8pm. Was able to relax for the day. Suited us fine.