Lo que dicen nuestros invitados
He aquí un fragmento de lo que dicen los invitados sobre
reservar pases de un día en HotelsByDay.com
Stayed there many times in the past year, but this time they charged $23 of security deposit for nothing.... Opened dispute for this fraudulent transaction.
Hi Anton,
Sorry to hear about the concern with the charge - that’s understandably frustrating, especially after staying there multiple times.
The hotel may set a security deposit or pre-authorization, which is typically released after checkout, depending on its policy and your bank’s processing time. That said, we’ll make sure this feedback is shared so the hotel can review what happened.
We appreciate you taking the time to let us know.
- Jenn
Poor in every way from check-in staff, bar staff and room. The hotel had a power cut when we arrived, was taken up to a room which wasn’t finished being cleaned, weren’t given a room key. The room was old, musty and in need of a total refurb, dirty torn carpets and a dirty bathroom. Ordered lunch at the pool bar and the service from the barman was rude, abrupt and unprofessional. The only positive point was the shuttle service & driver. Not worth the money considering we were charged $151 for the privilege!!!
Hi Paul,
We're sorry this experience fell so far short of expectations. That’s not how a day stay should feel.
Front desk service, room readiness, maintenance, and bar operations are all managed by the hotel, but we’ll make sure this feedback is shared so they’re aware of what happened and how it impacted your visit. We appreciate you taking the time to lay this out, and we’re glad that at least the shuttle service was a bright spot.
- Jenn
This hotel is older and definitely not updated. The room I was in didn’t have a working deadbolt, but thank goodness it had a chain because someone (assuming housekeeping) knocked on my door and opened it!
Hi Emily,
We're sorry to hear about this - that's definitely unsettling. The hotel manages room hardware, maintenance, and housekeeping procedures, but we'll make sure this feedback is shared so they can review what happened.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
Room below standard , smelly, not clean, would not recommend this as a dayroom between flights.
Hi Ria,
Sorry to hear this didn’t meet expectations. The hotel manages cleanliness and room standards, but we’ll make sure this feedback is shared so they’re aware of your experience.
We appreciate you taking the time to let us know. Hope to help again soon.
- Jenn
First of all room was lovely and spacious so no complaints re size and cleanliness. However upon check in I was told Tv might not work and no idea when it would be working. Unfortunate but not much we could do and not the receptionist fault. I was looking forward to using pool for a few hours before a long flight and was told sorry pool unavailable and this was main reason we booked this. Then it took 4 trips back to reception to get the key to work. Then once in room the wifi did not work. So the facilities I needed I didn’t get any of them extremely annoyed paying $130 and not getting anything we expected. Even if it was for day use.
Hi Elaine,
I'm really sorry to hear about your experience and understand why it was frustrating. Please know that amenities and on-site operations are managed by the hotel, but we'll be sure to pass this along so they're aware of how it affected your stay.
We appreciate you choosing to book through HotelsByDay.
- Jenn
I was given a no-show when I did show up on time and the staff was incredibly rude and cancelled my room by the time I showed up. It also costed me an expensive cab ride and had to call another one.
Hi RS,
I’m really sorry to hear about this and completely understand why this left such a negative impression. We know how frustrating that must have been, especially with the added inconvenience of transportation.
Please know that on-site staff are managed by the hotel, and we’ll be sure to share your feedback with them so they’re aware of what happened and how it impacted your visit.
We appreciate you taking the time to share this experience, and thank you for choosing HotelsByDay.
- Jenn
When I got there, they had no record of my reservation and were completely booked. I had to go to another hotel.
Hi John,
I’m really sorry to hear about this and understand how frustrating that must have been for you!
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place at check-in. Guests can always show the Proof of Confirmation link included in the booking email if there’s any confusion. We’ll be sure to share your experience with the hotel so they’re aware of what happened and how it affected your visit.
Thank you for taking the time to share this and for booking through HotelsByDay.
-Jenn
Overcharged and no response
Hi Donnie,
I'm sorry to hear about this. We take billing concerns seriously and want to make sure this is looked into.
Please know we'll flag this internally and review what happened. If you haven't already, you can also reach our support team directly via WhatsApp, Messenger, or Instagram so we can assist you as quickly as possible.
Thank you for bringing this to our attention.
- Jenn
The front desk wasn't informational, my room got walked into why we was in the bed.The front desk was rude about everything, check in keys wasn't right.I've been doing day stay with them and it's aways something wrong.The front desk worker laughed at me like it was a joke,they will talk about a paying guess in your face.People was walking up needing help no one could do that they all was in the back,not very clean. They only clean with glass cleaner sad stay!
Hi Barbara,
So sorry to hear this! What you described sounds upsetting and understandably frustrating.
Please know that front desk service and housekeeping are managed by the hotel, and we’ll be sure to share your feedback so they’re aware of what happened and how it affected your stay.
We appreciate you taking the time to speak up and for booking through HotelsByDay.
- Jenn
We wanted to a room after long haul night flight before returning home. We got to the hotel but they could not find our booking which we’d booked and paid for over a month prior. It took 3 staff including manager an hour to get us checked in despite me showing them confirmation. This wasn’t acceptable and very disappointing service will not use again
Hey Al,
I'm really sorry to hear about this experience. Issues locating a booking at check-in should not happen, and we understand how disruptive that can be.
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place even when a confirmation is provided. We'll be sure to share your feedback with the hotel so they're aware of what occurred.
Thanks for taking the time to share this and for booking through HotelsByDay.
- Jenn
After one shower there was no more hot water. I was really looking forward to a nice shower. And we are a family of four, were charged extra for having kids, and they didn’t get to shower because there was no hot water.
Hey JP,
Sorry to hear that. Running out of hot water is really disappointing, especially when you’re traveling with family. The hotel handles water systems and guest charges, but we’ll make sure this feedback is shared so they’re aware of what happened.
We appreciate you taking the time to let us know.
- Jenn
Just completed my stay at Dena hotel. The ecperience was not what I expected from a luxurious high end property. The room was fairly decent with a great bed and TV. Lighting was good, heating and A/C was also exceptional. But the bathroom sucked. The sink was very small and the fixture was glued to the edge of the sink. How is one expected to wash their hands. The shower was beyond horrible with a curtain rather than door. The shower head was on the wrong wall which sprayed water past the curtain to the outside. Clearly designed for handicapped people but very poorly built. Very small and lots of empty unused space. Hardly any towels for two guests. I am extremely disappointed, let alone disgusted. If I stay here again, it had better not happen again as I would have paid the same price for another room. And the girl at the front desk was a poor excuse for an employee with her attitude. What does that mean you checked in early ?? Are you kidding me ???
Hi Steve,
We're sorry this stay didn't meet expectations. We appreciate you taking the time to share such detailed feedback.
Room design, bathroom setup, staffing, and front desk interactions are all managed by the hotel, but we'll make sure your comments are shared so they can review what happened and how it affected your experience.
Thank you for letting us know, and hope to serve you again.
- Jenn
Because I made the cancellation of the reservation and they ended up charging me the reservation price... and they don't want to refund the money... bad service
Hey Walter,
We're sorry to hear about the billing issue. Cancellation and refund policies vary by booking details, but we'll make sure this feedback is shared for review. For direct assistance, our support team can help you understand this privately.
We appreciate you bringing this to our attention and hope to serve you again.
- Jenn
Had to ask the two housekeepers in a room next to mine to stop talking loudly, laughing and moving several times the bed with a loud noise while leaving the door open. This being said, my room was very clean, hence the two stars.
Hi Baron,
We're sorry to hear about the noise during your stay. The hotel manages housekeeping and on-site operations, but we'll make sure this feedback is shared to prevent it from happening again.
We appreciate you bringing this to our attention and hope to serve you again.
- Jenn
I am a travel agent, and I have always wanted to see the Nautilus hotel. On November 24th, I disembarked from a cruise at 8 AM and had to wait until 8:45 PM for my flight, so it would be an excellent opportunity to visit the hotel and enjoy its facilities on a perfect beach day. My surprise was that upon arrival, the entire pool area was under renovation or maintenance, and I had no opportunity to enjoy anything since the beach is not to my liking. I hope that in future occasions, there can be a warning that the hotel is undergoing maintenance to avoid unpleasant surprises that ruin your day.
Hi Rene,
We're sorry this turned into such a disappointing experience, especially when you were hoping to enjoy the facilities during a long travel day.
Unfortunately, not all partner hotels proactively share updates on renovations, upgrades, or maintenance. The hotel manages these on-site matters, but we’ll make sure this feedback is shared so they’re aware of how this impacted your visit and expectations.
We appreciate you taking the time to share this.
- Jenn
