Lo que dicen nuestros invitados

Although the staff were friendly, there was a lot of noise from thw disco around the pool and ongoing building/renovation work in the hotel. Our shower flooded and there was a delay in getting it fixed. Not good for a single day use.

The A/C and heater was from 1970’s Making noise and not so effective. The pool was suppose to be heated , it was very very cold. And for the size of the hotel, the size of the pool was extremely small. No jacuzzi!!!

Room was not cleaned very well. Powder on dresser was a concern, realized it was from coffee mate. Washroom sink wasn’t cleaned well. We were dead tired and just needed sleep for a layover. Will not go back. Shuttle from airport was traumatizing, driver speeding to fast we felt airborne ! Oh yea, don’t lock bathroom door. You will get locked on IN

This hotel looks nice but only in the lobby. Chose this hotel because we needed somewhere to hang out and it had airport shuttle. The rooms are very dated and the tub in the room we had was filthy. Had we been staying overnight i would have requested a refund or different room. We did utilize the bar for food which was very good! Don't rely on the airport shuttle though. We waited 45mins for airport shuttle after being told he should be back in 15 mins. When asked if they could call to see where he was, the only respond the driver would give is that he was stuck in traffic, which seemed to be a lie because we wind up calling an Uber so that we could get to airport on time and made it to the airport in 10 mins.

The hotel stay was fine. What’s concerning is that I got a separate charge for the stay from the hotel in addition to using hotelsbyday. Hidden additional fees are absolutely ridiculous!

My complain was that to check in It’s took them a while and I was the only one in the line. So I was thinking it will be a little bit faster. The second complain There was a few hair in the top.

Room was smelly like used socks, room was between floors to haul luggage half way down from lobby to the elevator access. Was asked to park at the back with direct access to room floor with fewer steps but the notice on the door on the way out said for emergency exit only. Had to go all the way around. Pool access required manually calling someone to open as the reader was not functional. It looked like they allow public use of pool as well with visitors crowding later at around 6.30pm. Coffee machine in the room but no coffee or other ingredients

Hotel really dated and shabby with a very strange smell everywhere

i didn't receive the invoice by mail post the visit. appreciate your support on this

There was going planned water outage, 12-3:30 pm, for most of the time I was there. My booking was for 10:00am-6:00pm. If I was notified of the water outage, I would have changed my stay to another day and make different plans. I was not notified until I was already checking in. It was useless to let me know when I was checking in. I like to soak in the tubs when I stay in. And with the water outage, it was just impossible. And then I had to plan for using the toilet.

The only reason that I gave this hotel two stars is because of the staff and the location - they are the saving grace for this hotel. This hotel is outdated, not cleaned thoroughly, holes in walls, it really was not a good stay. I only used two hours of my 6 hour time. I couldn't take it.

Debris/paint coming off the walls, no A/C in a cramped and dingy gym; elevator out of order, dysfunctional shower and general lack of standard.

Dirty, sticky floors and a dusty sofa made the room feel unhygienic. Everything looked extremely old, and there was a persistent bad smell in the corridors. No proper restaurant—just a small café serving extremely overpriced, terrible food. Definitely not worth the money.

The check-in process was easy, and the staff were all incredibly kind. The hotel was booked solid, and overall has good reviews. That being said I believe the rooms that are set aside as “day use” aren’t up to the same standards as the others. The room we were given was clean in appearance, but very dated. The carpet, walls and curtains were holding on to years of a musty smoke smell, so much so that we had to open the window the entire stay, and it only helped a smidge. The pictures of the hotel on this site to do not match the quality of the day use room. The other rooms have more modern appliances, updated carpet, etc. I would book again for a day use room bc it is the only day use option in the state, but it’s a huge bummer that this room isn’t the same quality as the others in the hotel.

I paid my stay upfront, while booking it through Hotels By The Day. At check in, the Hotel asked for my credit card, for guarantee purposes, which is pretty usual in most hotels. The charges were not reversed when I checked out, and to this day I haven't receive any feedback from the hotel, despite my multiple attempts, even through the IHG Customer Service. All in all, as of now, I have paid my stay in double. That is not good!