Lo que dicen nuestros invitados
He aquí un fragmento de lo que dicen los invitados sobre
reservar pases de un día en HotelsByDay.com
While the hotel itself was fine I was not pleased with the accessibility of the shuttle service to the airport. There was only one shuttle running on a busy travel day. This was my purpose of choosing this hotel due to close proximity to the airport & shuttle service. After waiting over 40 minutes I called a Lyft to get to the airport timely. This defeated one purpose of the use of the hotel. There were two other vans on site and one pulled up I thought to get another load of people. The driver stated there was another one coming and after waiting we needed to get to the airport. Very disappointed with this aspect of the service. I cannot say that I would be tempted to stay again due to this inconvenience. Had not planned to spend extra "surge" Lyft price to get to the airport.
Hi Cathlyn,
Sorry to hear this was frustrating. The hotel handles shuttle operations, and we’ll make sure this feedback is shared so they’re aware of how it impacted your plans that day.
We appreciate you taking the time to let us know and for booking through HotelsByDay.
- Jenn
Stayed there many times in the past year, but this time they charged $23 of security deposit for nothing.... Opened dispute for this fraudulent transaction.
Hi Anton,
Sorry to hear about the concern with the charge - that’s understandably frustrating, especially after staying there multiple times.
The hotel may set a security deposit or pre-authorization, which is typically released after checkout, depending on its policy and your bank’s processing time. That said, we’ll make sure this feedback is shared so the hotel can review what happened.
We appreciate you taking the time to let us know.
- Jenn
Poor in every way from check-in staff, bar staff and room. The hotel had a power cut when we arrived, was taken up to a room which wasn’t finished being cleaned, weren’t given a room key. The room was old, musty and in need of a total refurb, dirty torn carpets and a dirty bathroom. Ordered lunch at the pool bar and the service from the barman was rude, abrupt and unprofessional. The only positive point was the shuttle service & driver. Not worth the money considering we were charged $151 for the privilege!!!
Hi Paul,
We're sorry this experience fell so far short of expectations. That’s not how a day stay should feel.
Front desk service, room readiness, maintenance, and bar operations are all managed by the hotel, but we’ll make sure this feedback is shared so they’re aware of what happened and how it impacted your visit. We appreciate you taking the time to lay this out, and we’re glad that at least the shuttle service was a bright spot.
- Jenn
Acceptable as a day room but wouldn't wish to stay for a longer period. Overpriced for condition of hotel and no complimentary water left in the room ($8 if you used from mini bar). Check in took forever and seemed overly complicated. However, the room was clean and comfortable and I'd recommend for those looking for a day room with pool/beach access and don't mind paying over the odds
Hi Paul,
Appreciate you sharing this. We're glad the room itself worked well for a short stay and that the location and access made it worthwhile for a day use.
We'll make sure the notes about pricing, check-in, and in-room items are shared with the hotel so they can review how that came across.
Thanks for taking the time to leave this feedback and for booking through HotelsByDay.
- Jenn
Room below standard , smelly, not clean, would not recommend this as a dayroom between flights.
Hi Ria,
Sorry to hear this didn’t meet expectations. The hotel manages cleanliness and room standards, but we’ll make sure this feedback is shared so they’re aware of your experience.
We appreciate you taking the time to let us know. Hope to help again soon.
- Jenn
The room was nice but we did not like the barn doors from bathroom to closet. My friend got his toe cut on the door as I was coming out of the bathroom and he was getting his coat from the closet.
Hi Dawn,
Sorry to hear about that. We'll make sure this feedback is shared with the hotel so they're aware.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
I was given a no-show when I did show up on time and the staff was incredibly rude and cancelled my room by the time I showed up. It also costed me an expensive cab ride and had to call another one.
Hi RS,
I’m really sorry to hear about this and completely understand why this left such a negative impression. We know how frustrating that must have been, especially with the added inconvenience of transportation.
Please know that on-site staff are managed by the hotel, and we’ll be sure to share your feedback with them so they’re aware of what happened and how it impacted your visit.
We appreciate you taking the time to share this experience, and thank you for choosing HotelsByDay.
- Jenn
I booked a room for the day to celebrate my mother's birthday. It's cold here in December and we thought the perfect way to warm up would be the hot tub and sauna. Plus this hotel has a game room we could use. The actual hotel room was fine. Just about every game in the game room had something missing or wrong with it. The hot tub was blocked off with a sign, out of order. The hotel front desk was less than helpful, we never even found the sauna, which was not near the pool or hot tub. Poor signage in the hotel. The parking ramp was under construction, instructing hotel guests use the top floor, which is uncovered and unplowed. I would not stay here again.
Hi Christina,
I'm really sorry it didn't turn out the way you were hoping for your mom's birthday celebration. I understand how disappointing it must have been to arrive expecting certain amenities and find that those experiences didn't come together.
Please know that amenities, signage, and parking conditions are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
When I got there, they had no record of my reservation and were completely booked. I had to go to another hotel.
Hi John,
I’m really sorry to hear about this and understand how frustrating that must have been for you!
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place at check-in. Guests can always show the Proof of Confirmation link included in the booking email if there’s any confusion. We’ll be sure to share your experience with the hotel so they’re aware of what happened and how it affected your visit.
Thank you for taking the time to share this and for booking through HotelsByDay.
-Jenn
Overcharged and no response
Hi Donnie,
I'm sorry to hear about this. We take billing concerns seriously and want to make sure this is looked into.
Please know we'll flag this internally and review what happened. If you haven't already, you can also reach our support team directly via WhatsApp, Messenger, or Instagram so we can assist you as quickly as possible.
Thank you for bringing this to our attention.
- Jenn
Hotel clean. However, only one face cloth in bathroom & small amount of coffee and creamer, considering there were 2 guests. Also there were only 6 sunbeds around pool, which for the size of this hotel is far too few. Photos of hotel online show lots of sunbeds, when I asked where the sunbeds were, I was told they were broken and they hadn't got the budget to replace them! Disappointed.
Hi Lynn,
Appreciate you sharing this experience, and for noting the cleanliness, the amenities, and the pool setup.
Please know that on-site amenities and supplies are managed by the hotel, but we'll be sure to pass this feedback so they're aware of how it affected your stay.
Thanks for booking through HotelsByDay.
- Jenn
The front desk wasn't informational, my room got walked into why we was in the bed.The front desk was rude about everything, check in keys wasn't right.I've been doing day stay with them and it's aways something wrong.The front desk worker laughed at me like it was a joke,they will talk about a paying guess in your face.People was walking up needing help no one could do that they all was in the back,not very clean. They only clean with glass cleaner sad stay!
Hi Barbara,
So sorry to hear this! What you described sounds upsetting and understandably frustrating.
Please know that front desk service and housekeeping are managed by the hotel, and we’ll be sure to share your feedback so they’re aware of what happened and how it affected your stay.
We appreciate you taking the time to speak up and for booking through HotelsByDay.
- Jenn
We wanted to a room after long haul night flight before returning home. We got to the hotel but they could not find our booking which we’d booked and paid for over a month prior. It took 3 staff including manager an hour to get us checked in despite me showing them confirmation. This wasn’t acceptable and very disappointing service will not use again
Hey Al,
I'm really sorry to hear about this experience. Issues locating a booking at check-in should not happen, and we understand how disruptive that can be.
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place even when a confirmation is provided. We'll be sure to share your feedback with the hotel so they're aware of what occurred.
Thanks for taking the time to share this and for booking through HotelsByDay.
- Jenn
The hotel was very good but they charged me $164,47 instead of $114,47. I arrived at 10am and was gone by 3:30 pm.. unfortunately I was so tired that I didn’t pay attention at the moment.
Hi Marie,
We're sorry to hear about the difference you noticed in the amount charged. Billing questions are important, and we'll make sure this is reviewed so we can better understand what happened.
If you'd like direct assistance, our support team is available via WhatsApp, Messenger, or Instagram. We appreciate you taking the time to let us know and for booking through HotelsByDay.
- Jenn
