Lo que dicen nuestros invitados
He aquí un fragmento de lo que dicen los invitados sobre
reservar pases de un día en HotelsByDay.com
They cancelled at the hotel just as I arrived to use the room for a work meeting.
Hi Nick, we’re so terribly sorry to hear that your reservation was cancelled by the hotel just as you arrived, particularly when you were planning to use the room for a work meeting. We can only imagine how frustrating, stressful, and disruptive that must have been, and we sincerely apologize for the inconvenience this caused. Our customer service team has reached out regarding your experience. We are once again terribly sorry that his happened.
- Michaela @HBD
Friendly and easy check in. The room was okay for a few hours but had an odor and visible mold in the bathroom
Damp rug smell permeated the room and made it hard to nap. The ild rug smell also made me feel that the rug musy not be clean so i felt i needed to wear my slippers at all times.
Hi Noel, we’re so terribly sorry to hear about your experience. We understand how disappointing it must have been to encounter a damp carpet odor in the room, especially when you were hoping to rest during your stay. We can also appreciate your concerns regarding the cleanliness of the carpet and thank you for taking the time to share this feedback with us. Our customer service team has reached out regarding your experience, and we sincerely apologize that your stay did not meet expectations.
- Michaela @HBD
Called before going and they couldn't find booking and do not have an available room for the time booked
The hotel was adequate and clean-no frills. This was the first hotel by day booking and check in was slow and frustrating. Hotels by day customer service was helpful and quick, but the person at the getting desk was rude. This hotel requires a $100 deposit.
Hi Molly, we’re sorry to hear your experience began with a frustrating check-in process and that the interaction at the front desk did not leave the best impression. We’re glad our customer service team was able to assist quickly and that you found the hotel clean and adequate for your stay. Thanks for choosing HotelsByDay, and we hope to provide you with a smoother experience next time.
- Michaela @HBD
Had me switch over to 3 different rooms. First room I had to call in 3 times for 1 hour someone to check on my room cause the air-conditioning is faulty. Switched me over to another room but minutes later I was advised that I shouldn't be in that room because it's for a highter paid amount, then switched me over to a room that I finally had my peace on. Overall terrible service for a first time customer.
Hi Angelo, we’re are so terribly sorry to hear about the multiple room changes and the issues you experienced with the air conditioning and initial assignment during your stay. This is definitely not the experience we want for our guests, especially on a first visit. Our team has been in touch regarding your concerns, and we appreciate you bringing this to our attention. Again, we are truly sorry that this was the experience you had.
- Michaela @HBD
The room was dirty. There were stains on the bed sheets and the towels. The room was smelly. I left within 5 min after checkin and they wouldn't refund me the amount despite the terrible condition of the room.
Hi Furat, we’re so terribly sorry to hear about the experience you had. It's certainly not the level of stay we want our valued guests to have. Our team has been in contact regarding your concerns, and we appreciate you bringing this to our attention.
- Michaela @HBD
No connection at intercom, no slippers
Hi Ma Ligaya, we’re sorry to hear there was an issue with the intercom during your stay. We appreciate you taking the time to share your feedback, and we’ll check with the hotel to ensure the issue has been resolved. We sincerely appreciate you choosing HotelsByDay, and we do hope you'll be back soon for a better experience.
- Michaela @HBD