June 2026
We booked a day room at EB Hotel Miami after disembarking from a five-day cruise while waiting for our evening flight. Upon check-in, we were informed that the water had been shut off for routine maintenance and that our reservation would be canceled as a result. Having already spent $90 on an Uber from PortMiami, we decided to keep the room rather than arrange additional transportation and spend seven hours at the airport. The staff placed us on the second floor, where we were told the water was still functioning and would likely be restored within a few hours. As a courtesy, we were also given two complimentary drink vouchers. The room itself was clean and spacious. Unfortunately, the water never returned during our stay. We were still able to order room service, which was decent, though somewhat expensive, and we appreciated the complimentary airport shuttle. While the staff did their best to accommodate us, the lack of running water significantly impacted our experience. Given the circumstances, we would not choose to stay here again.
June 2026
The staff are pretty friendly and helpful. The room was clean enough but was freaking hot and took too long for the AC working properly and refreshing the room.
The staff were confused at communicating with each other about the day use booking - I got 2 door knocks and they were yelling and talking so loud on the hallway during the day (probably cleaning up other rooms). I really thought I could have an earlier check-in because I got there at 7:30, but the receptionist said we would have to wait until 9am, we just wanted a room to rest before the next flight.
June 2026
The good thing about the hotel is you can't really hear the airplane noise in this location. The room was clean enough. But the staff were really bad at communicating with each other about the day use booking -- I got 2 door knocks and a phone call from the front desk before I was supposed to check out asking why I hadn't left yet. Heavy footfall from the room above would literally shake the bed, making it hard to sleep, so I'd only recommend the top floor. Also, the shuttle had a mixup too so it flew past me the first time -- had to wait 40 minutes after I called before finally getting it. Some staff are pretty unfriendly.
June 2026
Room clean and the right size. Very good location. Parking is extra in a nearby car park. Staff isn't great, overall medium experience.
Respuesta de HotelsByDay
June 12, 2026
Hi Daniele, thank you for taking the time to share your feedback. We’re glad to hear you found the room clean, comfortable, and well-sized for your stay, and that the location worked well for your visit. We’re sorry to hear that some aspects of the experience fell short of expectations, particularly regarding the service. We appreciate your honest feedback as it helps us better understand our guests' experiences. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
May 2026
Damp rug smell permeated the room and made it hard to nap. The ild rug smell also made me feel that the rug musy not be clean so i felt i needed to wear my slippers at all times.
Respuesta de HotelsByDay
June 2, 2026
Hi Noel, we’re so terribly sorry to hear about your experience. We understand how disappointing it must have been to encounter a damp carpet odor in the room, especially when you were hoping to rest during your stay. We can also appreciate your concerns regarding the cleanliness of the carpet and thank you for taking the time to share this feedback with us. Our customer service team has reached out regarding your experience, and we sincerely apologize that your stay did not meet expectations.
- Michaela @HBD
May 2026
The hotel was adequate and clean-no frills. This was the first hotel by day booking and check in was slow and frustrating. Hotels by day customer service was helpful and quick, but the person at the getting desk was rude. This hotel requires a $100 deposit.
Respuesta de HotelsByDay
May 26, 2026
Hi Molly, we’re sorry to hear your experience began with a frustrating check-in process and that the interaction at the front desk did not leave the best impression. We’re glad our customer service team was able to assist quickly and that you found the hotel clean and adequate for your stay. Thanks for choosing HotelsByDay, and we hope to provide you with a smoother experience next time.
- Michaela @HBD
May 2026
No connection at intercom, no slippers
Respuesta de HotelsByDay
May 21, 2026
Hi Ma Ligaya, we’re sorry to hear there was an issue with the intercom during your stay. We appreciate you taking the time to share your feedback, and we’ll check with the hotel to ensure the issue has been resolved. We sincerely appreciate you choosing HotelsByDay, and we do hope you'll be back soon for a better experience.
- Michaela @HBD
April 2026
Hotel staff was 45 minutes late in getting us a room and then when we went down to get lunch, their restaurant was closed. Room was fine for a shower and nap, and location was good for a quick shuttle to the airport.
April 2026
One of the most essential parts of my stay was to be Taking a Shower. The water in that room's shower would not heat up at all. Cold cold shower- horrible upsetting disappointing yuck
April 2026
Shoshana was AMAZING!!!!! The male representative at the front desk was very good! The two women working at the front desk that day were rude and not friendly! We actually tried to get another day hotel because of the rudeness of the front desk
March 2026
It was Ok but there just one dedicated shuttle bus (I wish we knew we would a grabbed taxi). It was different frequent shared shuttle years ago. Not much flexibility to shift hours to exactly when we actually needed our layover. Pool area lacked umbrellas or shade combined with selfishness of guests who hogged all the shady spots with belongings at mid day for when they wanted to come back. It is not possible to contact many of these hotels anymore for specifics anymore. I'm glad I found the Hotels By Day - will use it again.
March 2026
Good room and comfortable Very poor and weak shower Pool out of use and not informed in advance
No sun loungers at sister hotel next door
March 2026
AC not working. Otherwise everything else was good.
March 2026
Room was comfortable and AC worked. TV signal was barely functioning and WiFi was very slow. It did the job for a long layover though. Location was bad with beggars and other types just outside the door. Would not come back to this location but would choose another one
March 2026
The hotel was nice and they had a good pool area. Unfortunately there were no loungers around the pool which made sunbathing impossible. The few loungers that were there were broken, which made it look unsightly.
Respuesta de HotelsByDay
March 11, 2026
hi Richard. Thank you for taking the time to review your day use stay. We are so sorry to read that the pool lounge chairs have ruined what would have been an otherwise perfect daycation! We have passed your message to the hotel with the intent that they take the matter seriously and make this easy fix in order to earn one extra star in reaching a satisfactory experience. Thank you again for booking with HotelsByDay.com
--- James @HBD
