What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
October 2026
No me gustó que la wiffi no pudiera utilizarlo ni instalarlo
October 2026
Room was not ready even when I arrived on time and was kept on waiting for more than 20 minutes
October 2026
Conveniently located and a pretty short shuttle ride from JFK. The staff is friendly. The room was clean and comfortable, and most importantly the air conditioner actually kept us at the temperature it was set at (nice and cool), where other hotels keep it warmer.
October 2026
It was the best hotel I have ever stayed at in Jakarta. The room was clean, and the staff were attentive.
October 2026
It’s nearly to my home
Response from HotelsByDay
October 3, 2026
Hi Haji, we're glad to hear the hotel’s location worked well for you and was conveniently close to home! Thanks for choosing HotelsByDay, and we hope to see you again soon!
– Michaela @HBD
October 2026
The service was fine, but I was disappointed that there were no smoking rooms available. As a smoker, this made my stay less comfortable.
Response from HotelsByDay
October 3, 2026
Hi Taher Ahneyk, we're glad to hear the service was fine, though we're sorry the lack of a smoking room made your stay less comfortable. Our customer service team has been in touch with you about your experience.
– Michaela @HBD
October 2026
Was charged 91 from hotel by days but at the hotel its sled it was only 75 and had issues with the pay before. Had to check in an hour late because the digital card was never sent to the hotel.
Response from HotelsByDay
October 3, 2026
Hi Alexis, we're really sorry about the payment and check-in issues you experienced. We understand how frustrating it must have been to wait an additional hour to check in. Our customer service team has been in touch with you, and we’d also like to clarify that the payment details were sent to the hotel three hours before your scheduled check-in time. We’re not sure why the hotel indicated otherwise, as we always send the information ahead of time and will be following up with them. Once again, we are sorry about the delay.
– Michaela @HBD
October 2026
I was a bit suspicious of the reservation because the hotel didn’t respond to my calls and emails, but luckily I gave it a chance and everything worked out perfectly!
They let us in even earlier than we expected.
This day-use room was a great help for us because of the huge gap between the flight arrival and the check-in to our main accommodation.
Response from HotelsByDay
October 3, 2026
Hi Lela, we're so glad everything worked out perfectly and that the hotel was able to welcome you even earlier than expected! It's great to hear the room made the long gap between your flight and main accommodation much easier. Thanks for giving HotelsByDay a chance, and we hope you had safe travels!
– Michaela @HBD
October 2026
Customer service was great. Especially the manager.
Response from HotelsByDay
October 3, 2026
Hi Maurice, we're so glad to hear you received such great customer service, especially from the manager! Thanks for choosing HotelsByDay, and we hope to see you again soon!
– Michaela @HBD
October 2026
Fantastic rainwater shower, comfortable bed.
I had another flight later in the evening and needed somewhere to stay for a few hours
Response from HotelsByDay
October 3, 2026
Hi Regina, we're so glad the hotel gave you a comfortable place to relax between flights! It's great to hear you enjoyed the comfortable bed and fantastic rainwater shower. Thanks for choosing HotelsByDay, and we hope you had safe travels!
– Michaela @HBD
October 2026
Very smooth process. The Sheraton GDG hotel were ready for us on arrival, the room was a high standard, comfortable and extremely quiet. Hotel a great location as its inside the airport.
Response from HotelsByDay
October 3, 2026
Hi Nicola, we're so glad everything went so smoothly! It's great to hear the room was ready when you arrived and that you enjoyed the comfortable, quiet room and the convenient airport location. Thanks for choosing HotelsByDay, and we hope to see you again soon!
– Michaela @HBD
September 2026
Hot water is not a luxury item. I had hot water at the bathroom sink. However in the shower had no hot water about 2 minutes after soaping up in the shower. Me not happy...me freezing.
Response from HotelsByDay
October 3, 2026
Hi Dave, we're really sorry about the issue you experienced with the shower. We understand how frustrating it must have been to suddenly lose temperature while you were in the middle of your shower. Our customer service team has reached out to you about your experience, and we're very sorry again for the experience.
– Michaela @HBD
September 2026
Hotel undergoing renovations. Elevator not working! Staff were nice to offer to carry my luggage up/down the stairs to my room. Room was clean, bed comfortable, but the furthest away from check-in desk. Plus 3-short stairs midway in hallway to my room.
Response from HotelsByDay
October 3, 2026
Hi Lesley, we're sorry for the inconvenience caused by the ongoing renovations and the elevator being unavailable during your stay. We appreciate you mentioning how helpful the staff were in assisting with your luggage, and we're glad you found the room clean and the bed comfortable. Our customer service team has been in touch with you about your experience.
– Michaela @HBD
September 2026
Friendly staff clean and quiet room
Response from HotelsByDay
October 2, 2026
Hi Terry, we're so glad to hear you enjoyed the friendly staff and found the room clean and quiet! Thanks for choosing HotelsByDay, and we hope to see you again soon!
– Michaela @HBD
September 2026
Wonderful service for a long layover including free shuttle from and to Pearson as well as complementary breakfast. Thank you
Response from HotelsByDay
October 2, 2026
Hi Chris, we're so glad the hotel made your long layover more comfortable with the shuttle to and from Pearson and the breakfast! It's great to hear you received such wonderful service as well. Thanks for choosing HotelsByDay, and we hope you had safe travels!
– Michaela @HBD