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Frequently Asked Questions

Here are a few things to know about HotelsByDay, daytime hotel rooms, and frequently asked questions about our service.

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Table of Contents

  1. About HotelsByDay and Hourly Amenities
    1. Why does HotelsByDay exist?
    2. What is our mission?
    3. How do we fulfill our mission?
    4. Why do hotels offer day rooms?
    5. What is a day use room?
    6. How can I book a room for a few hours with HotelsByDay?
    7. Are amenities included in the price of a day room?
    8. Do day rates fluctuate?
    9. Is it weird to book a day use room?
  2. Booking with HotelsByDay
    1. How do I rent a hotel room with HotelsByDay?
    2. General Booking Policy
    3. Pay at Hotel Bookings Policy
    4. Non-Refundable Bookings Policy
    5. Can I book a room for 1 or 2 hours?
    6. What is a popular time band?
    7. Can I book for consecutive time blocks?
    8. How many people can check-in on daytime bookings?
    9. What type of room am I assigned?
    10. What if I can't find a hotel for the location I am looking for?
    11. Can I book day rooms on the same day?
    12. How old do I have to be to book a hotel room?
    13. Will I immediately receive a confirmation for my booking?
    14. Will the hotel keep my room if I arrive later?
    15. Can I extend my day booking to an overnight stay?
    16. What if I want to check in earlier or stay later?
    17. Wish to check out late?
    18. Must I register and sign-in to book with HotelsByDay?
  3. Existing Reservations
    1. What is the cancellation policy?
    2. I booked the wrong date, can you change the date of my booking?
    3. Will I receive a notification for my booking immediately?
    4. Should I confirm my booking with the hotel?
  4. Billing and Payments
    1. How and when does payment take place?
    2. Can I book a room with a prepaid debit card?
    3. Can I pay for my room in cash?
    4. Can I pay for my room with a check?
    5. Can I pay for my stay with a different credit card than the one used to make the reservation?
    6. What is an incidental charge?
    7. How long does it take to get my incidental charge refunded?
    8. Why do I have a 'hold' on my credit card statement?
    9. Why am I being charged double the amount of the booking?
  5. General Questions
    1. How will my personal data be used?
    2. Right to be forgotten
    3. Who is behind HotelsByDay and what's their story?
    4. Is HotelsByDay a reputable company?
    5. If HotelsByDay was a song, what would it be?
    6. Does HotelsByDay have a Youtube channel?
    7. What are the social media handles for HotelsByDay?
    8. Day room assignment
    9. Should I tip the housekeeping staff?
    10. Is there parking available via a day booking, and if so, how much is it?
    11. Can I reserve a parking space when booking a day use room?
    12. Airport Shuttle
    13. How can I find out if the hotel offers a shuttle service and how can I book it?
    14. What do I do if I have allergies I need to convey to the hotel before my arrival?
  6. #MasterKey Loyalty Community
    1. What are the Terms & Conditions of the Loyalty Points?
    2. Does HotelsByDay have a loyalty community?
    3. Is the loyalty community for me?
    4. When was the loyalty community launched?
    5. How do I qualify for a free day stay?
    6. What are loyalty points?
    7. Can I redeem my points for cash?
    8. Can I purchase loyalty points?
    9. Do loyalty points expire?
    10. Where can I see my points?
    11. Where can I find more information about the loyalty community #MasterKey?
  7. COVID-19
    1. How do I know if the hotel is following the CDC safety guidelines?
    2. How do I know if a hotel is open?
    3. Other COVID-19 information

1. About HotelsByDay and Hourly Amenities

2. Booking with HotelsByDay

3. Existing Reservations

4. Billing and Payments

5. General Questions

6. #MasterKey Loyalty Community

7. COVID-19

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