April 2026
Would use this again with a long layover. So much better than waiting at the airport. Bed was super comfortable , got some sleep. Shower was just what was needed. Shuttle to and from the airport work very well once I had found the number to dial
April 2026
The room was good but the location not very good. Probably provide free shuttle service from CIQ or city square would be good?
April 2026
Overall, great service. Room was clean. Staff was friendly. I enjoy being able to walk in, put my things down, get comfy and turn on the tv. The room they assigned me, tv was not working. Wouldn’t turn on for anything. Otherwise, I was relaxed and refreshed.
April 2026
The hotel and the location were perfect for a day relax and refresh before a late flight from Miami International Airport. The room was big and clean and just what we needed. The missing star is for the house-keeping staff who let the doors slam each time they entered and left the multiple rooms on the 5th floor. It was a long corridor but we heard each one. Great room though.
April 2026
the front desk showed initiative to allow us check in 1 hour before the agreed 9am slot. Room was clean and comfortable. location was also good.
April 2026
It was a pleasant stay
April 2026
Loved the room—the whole place felt like a mini vacation for the day. The only downside was the staff on the 32nd floor. No one greeted us, and they didn’t seem very friendly. It felt like we were bothering them, which took away a bit from the overall experience.
April 2026
The hotel is under renovation. I was not affected by noise because I was on a higher floor and back room where nothing could be heard. I had a fully renovated room that was missing a desk chair, hangers and perhaps something else. I understood they are working hard to renovate the rooms and the only thing I needed was the hangers, which were promptly brought to me on request. The lady working the front desk was very nice and so was the gentleman who ran upstairs with the hangers. I have no complaints, I will return. My purpose was accomplished, to be rested for my late flight that night.
April 2026
The room was clean and functional. We took a nap and showered. Pool was under renovation so that was disappointing. Front desk employee was not friendly at all. She gave me a hard time about arriving at 9:15 am instead of 10:00 am. I told her I'd have no issue waiting until 10. But considering we'd be out of the room by 2:00 pm, rather than the allowed 4:00 pm, it hardly seems worth splitting hairs over being 45 minutes early. Finally when I asked her about the airport shuttle she just said 'You catch it outside.' That's it. Like outside isn't obvious. She didn't tell us the times or anything. It was clear she doesn't like her job. We figured it out on our own.
April 2026
The staff was very pleasant. The room was a bit dated & had a weird cooking smell...it had a kitchen area...so someone had been cooking something. Other than that..it was a good stay.
April 2026
Thwy were nice as usual but had issues checking in but they were helpful and got me in a room since shiwed paid but they couldnt get it to work in system. But they are nice and friendly and room was great
March 2026
The space of the room was excellent and it was very clean. The decor was perfect for the setting. Especially like the lighting. Would definitely come here again
Réponse de HotelsByDay
April 15, 2026
Hi Daimon, we’re really glad to hear you enjoyed your day stay and that the room felt spacious, clean, and well designed for the setting. It’s great to know the lighting and overall decor stood out to you as well. As a reminder, our loyalty program lets guests collect coins on each booking which can be used toward free stays. We really appreciate you taking the time to leave a review and hope you had safe travels.
- Michaela @HBD
March 2026
Clean comfortable room at excellent value. The combination is really a 5-star experience, but I gave it 4 stars because there are some expectation tradeoffs that naturally come with value.
Réponse de HotelsByDay
April 15, 2026
Hi Jim, we’re so glad to hear you found the room clean, comfortable, and such great value. It’s especially nice to know your day stay felt so close to a 5-star experience overall. Just a reminder that guests in our loyalty program earn coins with every booking that can be redeemed for free stays. We truly appreciate you choosing HotelsByDay and look forward to welcoming you back again soon.
- Michaela @HBD
March 2026
Staff were helpful and friendly. Unfortunately, their elevators are a small nightmare. This is the second time I have used this hotel & the elevators were a problem 2 months ago. It seems they are under maintenance/renovating, whatever..
Réponse de HotelsByDay
April 8, 2026
Hi A, thank you for taking the time to share your experience. We’re glad the staff were helpful and friendly during your stay, and we appreciate you choosing the New York Hilton Midtown again. We’re sorry the elevators continued to be a challenge and want you to know that we have followed up with the hotel as we completely understand how inconvenient this can be. We really appreciate you sharing your feedback and look forward to welcoming you back for another great day stay. - Michaela @HBD
March 2026
We checked in around 10am from our cruise and before a night flight, check in was easy and staff polite and helpful, room clean and spacious, hotel a little dated
Réponse de HotelsByDay
March 8, 2026
Hi Tina. Great to hear all went well and it's good to know that the property you booked in was a bit outdated. We made a note of it. Thanks for taking the time to review your stay and for booking with HotelsByDay.com
-- James @HBD
