Ce que disent nos clients

Our flight arrived early and we headed to the place we originally booked called The W Phil Hotel to see if we could get an early check in to get ready for a funeral that would occur in 4 hours. We had traveled from across the other side of the country to get here. They said they didn’t have any rooms available and would text us if they did. Unfortunately, we were there waiting in the lobby for 3 hours. After scrambling to find a place just to get ready, we found Hotels by day at Sofitel and was able to book a room with them. It was an easy process and relieved a lot of stress. The front desk and valet were very kind and the rooms were very clean. Although we only needed the room to get ready, we thank Sofitel and their staff for being so accommodating. We would have missed the funeral if it weren’t for their accommodation. Thank you.

Nice spacious clean room. Easy check in and check out. The room had all the accessories I needed at the moment. A nice spot for a refresh.

absolutely gorgeous hotel and the perfect place for us to relax before our flight home

I have never experienced such a level of unprofessionalism and blatant disregard for a paying customer. I arrived for my scheduled check-in for a room I had already paid for in full, only to be met with hostilty and a flat-out refusal to let me check in. ​Not only was the staff incredibly rude and dismissive, but they also refused to provide a valid reason for denying me the room I booked. To make matters worse, they are now refusing to issue a refund. ​Let’s be clear: This hotel took my money, refused to provide the service I paid for, and is now effectively stealing that payment. ​Save yourself the headache and the money. Do not book here unless you enjoy being insulted and robbed. I will be disputing this charge with my bank and reporting this establishment to every travel authority possible.

everything was great

This is a beautiful and super clean hotel in a very convenient location. The only difficulty is that it is often difficult to book a room. Their staff is super friendly and very professional. They will make your stay great! The hotel also improved their parking situation and now it is free and easy to park at the hotel. Try this hotel and you will be very happy!!! 😊

Nice room and nice staff

Very clean and excellent customer service. The hotel is centrally located and the hours to use their amenities is very convenient. I would definitely visit this hotel again.

The room was absolutely immaculate! The staff was super friendly and it was easy to book and met my needs. I only needed a place to sit for a few hours while my apartment was being cleaned so this worked out perfectly!

Clean and comfortable room, great express lunch, beautiful pool area and free airport shuttle. We would definitely stay at the Pullman again!

Like this hotel for day use, rooms are nice and super clean.

When I arrived they didn’t find my reservation and were going to charge me again, I had to wait for about 45 mins for them to find it and validate the payment I made more than one month ago. Hotel room was fine but internet connection was very unstable and stopped working so I had to use my phone hotspot. Menu for room service was not available and when I ask for it they never delivered