Ce que disent nos clients
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We booked this hotel using hotels by day. The Element was clean, the room was spacious and smelled good. The staff were pleasant and hospitable. We arrived earlier than our check-in time and was able to rest in the lobby. They even offered us breakfast from their buffet until our room was ready. This was the perfect place to rest and relax after our cruise and before our evening flight. We will stay there again.
Hi Terri, it’s wonderful to hear the hotel provided the perfect place to rest and recharge between your cruise and evening flight. We’re delighted you found the room clean, spacious, and comfortable, and that the staff helped make your experience such a welcoming one. It’s especially nice to hear you were able to relax before check-in and enjoy the breakfast buffet while waiting for your room. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
As always its wonderful experience my stay I booked almost every week for me, my colleagues etc overall experience is amazing, just to remind as always tissue and basic grooming kit sleepers every time need to remind but over all it's amazing property.
Hi Mohammad Sohaib, it’s wonderful to hear that you continue to enjoy your stays at the Hilton Garden Inn Dubai, Mall Avenue and that you regularly choose the property for yourself and your colleagues. We truly appreciate your continued support and are delighted that your overall experience has consistently been a positive one. Thank you as well for sharing your feedback regarding the room amenities, and we appreciate you taking the time to mention it. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD
As always its wonderful experience my stay I booked almost every week for me, my colleagues etc overall experience is amazing, just to remind as always tissue and basic grooming kit sleepers every time need to remind but over all it's amazing property.
Hi Mohammad Sohaib, it’s wonderful to hear that you continue to enjoy your stays at the Hilton Garden Inn Dubai, Mall Avenue and that you regularly choose the property for yourself and your colleagues. We truly appreciate your continued support and are delighted that your overall experience has consistently been a positive one. Thank you as well for sharing your feedback regarding the room amenities, and we appreciate you taking the time to mention it. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD
Never got the damage deposit refunded. Never going here again
Hi Darcy, we’re so terribly sorry to hear about your experience. We can certainly appreciate how frustrating it must be when there are concerns regarding a deposit refund after your stay. Our customer service team has been in touch regarding this matter, and we appreciate you bringing it to our attention. We sincerely apologize for the frustration this situation has caused.
- Michaela @HBD
Property was average at best. Front desk clerk could not use the computer and insisted that I call my bank because all my credit cards were declining (with an 840 credit score). Meanwhile she just didn’t know how to use the system and almost denied my booking. She was offensive and incompetent.
Thank you for your wonderful review! We are delighted to hear that you enjoyed your daycation with us and that our participation in Hotels by Day helped make your visit to Williamsburg even more enjoyable. It's especially great to know that you and your pet were able to relax comfortably and escape the summer heat. We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay the next time you're in town. Safe travels, and we can't wait to see you again!
The good thing about the hotel is you can't really hear the airplane noise in this location. The room was clean enough. But the staff were really bad at communicating with each other about the day use booking -- I got 2 door knocks and a phone call from the front desk before I was supposed to check out asking why I hadn't left yet. Heavy footfall from the room above would literally shake the bed, making it hard to sleep, so I'd only recommend the top floor. Also, the shuttle had a mixup too so it flew past me the first time -- had to wait 40 minutes after I called before finally getting it. Some staff are pretty unfriendly.
Hi Meg, we’re sorry to hear that several aspects of your stay fell short of expectations. While we’re glad the location helped minimize airport noise and that you found the room reasonably clean, we can certainly appreciate how frustrating it must have been to receive multiple check-out reminders before your departure time. We also understand your disappointment regarding the shuttle delay, noise from the room above, and the inconsistencies in service you experienced. Thank you for taking the time to share such detailed feedback. We will be following up with the hotel regarding your experience, and we truly appreciate your comments and the opportunity to better understand your stay.
- Michaela @HBD
My hubby and I celebrated our 26th anniversary. The customer service was excellent. The pool was nice and warm. Breakfast was really yummy. Will definitely stay there again.
Was another great stay
Hi there, it’s wonderful to hear you had another great stay with us. We truly appreciate your continued support and are delighted the experience was once again a positive one. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
Excellent service by the staff very helpful and a lovely hotel
Hi Jane, it’s wonderful to hear you enjoyed such excellent service during your stay. We’re delighted the staff were so helpful and that you found the hotel lovely. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
Room clean and the right size. Very good location. Parking is extra in a nearby car park. Staff isn't great, overall medium experience.
Hi Daniele, thank you for taking the time to share your feedback. We’re glad to hear you found the room clean, comfortable, and well-sized for your stay, and that the location worked well for your visit. We’re sorry to hear that some aspects of the experience fell short of expectations, particularly regarding the service. We appreciate your honest feedback as it helps us better understand our guests' experiences. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD