Ce que disent nos clients
Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com
Great room. Just needs more towels for bathroom floor runoff.
Hi Tony. We are so pleased to read that you had a wonderful daycation at the The Hills Inn Eagle Rock - Near Old Town Pasadena. We will share the request of more towels with the property.
In the meantime, if you wish to book again, we encourage you to log-in as a loyalty guest on your next booking, so that you can accumulate Coins redeemable for free day stays! -- Thank you for booking with HotelsByDay!
--- James @HBD
This time was perfect, next time I would like to enjoy the meal over there
Hi Edvige. Thank you for taking the time to review your stay. We encourage you to log-in as a loyalty guest on your next booking, so that you can accumulate Coins redeemable for free day stays! -- Thank you for booking with HotelsByDay!
--- James @HBD
Booking was easy and reservation at hotel was handled smoothly. The Embassy Suites is well run, and the room was exceptionally furnished and clean.
Hi Bill. Thank you so much for taking the time to review your day stay. We are very pleased to hear that all went well and wish you many more successful day stays in 2026 and beyond! -- Thanks again and be well!
--- James @HotelsByDay
Thank you for sharing your detailed feedback, Rufaro. Your comments highlight several areas where the experience did not meet expectations, including the check‑in interaction, room condition, and clarity of available amenities. Observations about the bathroom fixtures, carpet, and overall wear are important and will be used to guide improvements aimed at creating a more comfortable stay.
For future reference, the hotel does offer a dining option on the seventh floor, a steakhouse with a full bar, open daily from 12:00 p.m. to 9:30 p.m. It’s helpful to know that the location within the airport added convenience to your travel day, and your insights provide valuable direction on where service and comfort can be strengthened. Your feedback is sincerely appreciated.
As always, a beautiful experience. My partner and I enjoy a monthly daytime escape from the outside world. Easy check in, clean rooms, quiet environment, black out curtains to block out the world, water temperature is fantastic, shampoo/conditioner/bodywash excellent…we will book again.
Yay! What a win! We are so happy to hear that you had a wonderful daycation and wish you many more happy ones in 2026! -- Remember that we invite you to log-in as a loyalty guest on your next bookings, so that you accumulate Coins redeemable for free day stays!
Thank you Cali and be well.
-- James @HBD.
Thanks for the amazing services
Hi Jenny,
Thanks for sharing your great experience!
Our MasterKey loyalty program is worth a look if you want more value from your bookings. You earn up to 5.5% back in Coins on each stay and can use them toward future day stays.
Thanks for choosing HotelsByDay. We look forward to helping with a future booking.
- Jenn
Great place to relax if you have a long layover. Clean quiet and comfortable. Just a short walk from most gates. Or jump in the handy shuttle that runs every 15 minutes.
Hi Marci,
That's a really easy way to break up a long layover. It's nice when you can rest somewhere quiet and still get back to the terminal without any hassle.
By the way, our loyalty program is a nice way to get a bit extra back. You can earn up to 5.5% in Coins on every booking and use them toward future day stays.
Thanks for booking through HotelsByDay. We'd be glad to help next time.
- Jenn
The bedroom was very dirty and dark. Not a good experience.
Hi Reginaldo,
Sorry to hear this wasn't a good experience. The hotel handles cleanliness and room conditions, but we'll make sure this feedback is shared so they're aware.
We appreciate you taking the time to let us know, and for booking through HotelsByDay.
- Jenn
Great value and flexibility for the Dayuse (9am to 6pm). The staff were great also..
Hi James,
Thanks for sharing your experience! Glad it felt like a good value and that the team took good care of you.
You can also earn a bit more with our MasterKey loyalty program, which gives you up to 5.5% back in Coins on every booking to use on future day stays.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
Sharing my experience with Hilton (Homewood Suites LAX) I’m posting this publicly because after weeks of emails, I’ve stopped receiving responses. I was charged an extra night at the Hilton LAX after I had already checked out, returned my key card, and boarded an international flight. After I provided proof I was not even in the hotel — or the country — I stopped receiving replies altogether. I’m not asking for special treatment. Just a fair investigation, transparency and a refund for a charge that doesn’t make sense. If Hilton staff reused or reissued my key card incorrectly, that’s a hotel error — not a guest’s responsibility. Posting this so other travelers are aware, and hoping Hilton will finally address this properly. Hilton — I’m still waiting for a response.
Hi Laura. Pardon the delay in responding to this channel but I am aware that our customer service team reached out immediately after getting your message and I believed resolved it for you, via the Hilton staff called Diana. I believe things are now resolved and case closed. If we're mistaken, please do not hesitate to reach back to us via our 'contact us' link. Thank you Laura for booking with HotelsByDay!
--- James @HBD.
Neeeded a hotel room for 6-8 hours to wait for our late flight , after getting off our cruise. Hotel was in great shape The staff was amazing and very accommodating. Pool was nice and climate control. Room was nice, comfortable and clean . Restaurant in hotel do not recommend, very pricey. They have better options in the neighborhood for better cost and flavor.
Hi Blanca,
Thanks for the note, and for this detailed feedback! We'd be happy to share this with the hotel.
You can also earn a bit more with our loyalty program, which gives you up to 5.5% back in Coins on every booking to use on future day stays.
Thanks for choosing HotelsByDay. We look forward to helping with a future booking.
- Jenn
I decided to book last minute while my kids were at Magic Mountain for the entire day. This process was so easy and the room was ready, perfect, clean and quiet. I would definitely come back and use this service again.
Hi Cathy,
We're happy to hear that everything went well, and the room gave you a quiet, comfy break while the kids were busy.
By the way, our loyalty program is a nice way to get a bit extra back. You can earn up to 5.5% in Coins on every booking and use them toward future day stays.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
Room was ready an hour early which was great as we were so tired after a night flight. Room was quiet, clean and a very comfy bed. Checkout easy and no surprises with payment. Would stay again.
Hi Anna,
Appreciate you sharing this fantastic experience! Glad it worked out and that everything went smoothly.
You can also earn a bit more with our MasterKey loyalty program, which gives you up to 5.5% back in Coins on every booking to use on future day stays.
Thanks for booking through HotelsByDay. Hope to help again soon.
- Jenn
