Ce que disent nos clients
Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com
Person at front desk was rude. He stated since I made the reservation was made on this website he did not have to honor it. So I did not stay. I called Hilton and told them about this and another matter. I will never stay at this hotel.
hi William. Thank you for taking the time to give us your feedback. We have immediately reached out to the property and are waiting response. What happened to you sounds absolutely unnaceptable and we will get to the bottom of this. Thank you dearly for letting us know.
Be well.
-- James @HBD
The pool wasn’t heated as mentioned, even the shower by the pool wasn’t cold. I did not enjoy, and left after 5 minutes.
Hi Alhan. So sorry to read you did not enjoy the Mississagua property! We have passed on your feedback to our partners right away and look forward to them improving the service immediately.
Thank you for taking the time to let us know and hope you'll give it another chance soon.
Be well Alhan.
-- James @HotelsByDay
It was difficult to control the water temperature in the shower in the room. It was either freezing or scorching hot.
hello Omri. Thank you for your review. We passed on the info to the hotel and hope that they correct it for future guests. Yet, personally speaking, I think I know what you're talking about: the shower system in France, with the little red button underneath the knob, is difficult to understand and has burned/froze me as well more than once! Here I was thinking I was the only one :)
Thanks again for your review Omri and hope for better luck next time!
-- James @HotelsByDay.com
Sharing my experience with Hilton (Homewood Suites LAX) I’m posting this publicly because after weeks of emails, I’ve stopped receiving responses. I was charged an extra night at the Hilton LAX after I had already checked out, returned my key card, and boarded an international flight. After I provided proof I was not even in the hotel — or the country — I stopped receiving replies altogether. I’m not asking for special treatment. Just a fair investigation, transparency and a refund for a charge that doesn’t make sense. If Hilton staff reused or reissued my key card incorrectly, that’s a hotel error — not a guest’s responsibility. Posting this so other travelers are aware, and hoping Hilton will finally address this properly. Hilton — I’m still waiting for a response.
Hi Laura. Pardon the delay in responding to this channel but I am aware that our customer service team reached out immediately after getting your message and I believed resolved it for you, via the Hilton staff called Diana. I believe things are now resolved and case closed. If we're mistaken, please do not hesitate to reach back to us via our 'contact us' link. Thank you Laura for booking with HotelsByDay!
--- James @HBD.
Stayed there many times in the past year, but this time they charged $23 of security deposit for nothing.... Opened dispute for this fraudulent transaction.
Hi Anton,
Sorry to hear about the concern with the charge - that’s understandably frustrating, especially after staying there multiple times.
The hotel may set a security deposit or pre-authorization, which is typically released after checkout, depending on its policy and your bank’s processing time. That said, we’ll make sure this feedback is shared so the hotel can review what happened.
We appreciate you taking the time to let us know.
- Jenn
Poor in every way from check-in staff, bar staff and room. The hotel had a power cut when we arrived, was taken up to a room which wasn’t finished being cleaned, weren’t given a room key. The room was old, musty and in need of a total refurb, dirty torn carpets and a dirty bathroom. Ordered lunch at the pool bar and the service from the barman was rude, abrupt and unprofessional. The only positive point was the shuttle service & driver. Not worth the money considering we were charged $151 for the privilege!!!
Hi Paul,
We're sorry this experience fell so far short of expectations. That’s not how a day stay should feel.
Front desk service, room readiness, maintenance, and bar operations are all managed by the hotel, but we’ll make sure this feedback is shared so they’re aware of what happened and how it impacted your visit. We appreciate you taking the time to lay this out, and we’re glad that at least the shuttle service was a bright spot.
- Jenn
Room below standard , smelly, not clean, would not recommend this as a dayroom between flights.
Hi Ria,
Sorry to hear this didn’t meet expectations. The hotel manages cleanliness and room standards, but we’ll make sure this feedback is shared so they’re aware of your experience.
We appreciate you taking the time to let us know. Hope to help again soon.
- Jenn
I was given a no-show when I did show up on time and the staff was incredibly rude and cancelled my room by the time I showed up. It also costed me an expensive cab ride and had to call another one.
Hi RS,
I’m really sorry to hear about this and completely understand why this left such a negative impression. We know how frustrating that must have been, especially with the added inconvenience of transportation.
Please know that on-site staff are managed by the hotel, and we’ll be sure to share your feedback with them so they’re aware of what happened and how it impacted your visit.
We appreciate you taking the time to share this experience, and thank you for choosing HotelsByDay.
- Jenn
When I got there, they had no record of my reservation and were completely booked. I had to go to another hotel.
Hi John,
I’m really sorry to hear about this and understand how frustrating that must have been for you!
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place at check-in. Guests can always show the Proof of Confirmation link included in the booking email if there’s any confusion. We’ll be sure to share your experience with the hotel so they’re aware of what happened and how it affected your visit.
Thank you for taking the time to share this and for booking through HotelsByDay.
-Jenn
Overcharged and no response
Hi Donnie,
I'm sorry to hear about this. We take billing concerns seriously and want to make sure this is looked into.
Please know we'll flag this internally and review what happened. If you haven't already, you can also reach our support team directly via WhatsApp, Messenger, or Instagram so we can assist you as quickly as possible.
Thank you for bringing this to our attention.
- Jenn
The front desk wasn't informational, my room got walked into why we was in the bed.The front desk was rude about everything, check in keys wasn't right.I've been doing day stay with them and it's aways something wrong.The front desk worker laughed at me like it was a joke,they will talk about a paying guess in your face.People was walking up needing help no one could do that they all was in the back,not very clean. They only clean with glass cleaner sad stay!
Hi Barbara,
So sorry to hear this! What you described sounds upsetting and understandably frustrating.
Please know that front desk service and housekeeping are managed by the hotel, and we’ll be sure to share your feedback so they’re aware of what happened and how it affected your stay.
We appreciate you taking the time to speak up and for booking through HotelsByDay.
- Jenn
We wanted to a room after long haul night flight before returning home. We got to the hotel but they could not find our booking which we’d booked and paid for over a month prior. It took 3 staff including manager an hour to get us checked in despite me showing them confirmation. This wasn’t acceptable and very disappointing service will not use again
Hey Al,
I'm really sorry to hear about this experience. Issues locating a booking at check-in should not happen, and we understand how disruptive that can be.
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place even when a confirmation is provided. We'll be sure to share your feedback with the hotel so they're aware of what occurred.
Thanks for taking the time to share this and for booking through HotelsByDay.
- Jenn
Just completed my stay at Dena hotel. The ecperience was not what I expected from a luxurious high end property. The room was fairly decent with a great bed and TV. Lighting was good, heating and A/C was also exceptional. But the bathroom sucked. The sink was very small and the fixture was glued to the edge of the sink. How is one expected to wash their hands. The shower was beyond horrible with a curtain rather than door. The shower head was on the wrong wall which sprayed water past the curtain to the outside. Clearly designed for handicapped people but very poorly built. Very small and lots of empty unused space. Hardly any towels for two guests. I am extremely disappointed, let alone disgusted. If I stay here again, it had better not happen again as I would have paid the same price for another room. And the girl at the front desk was a poor excuse for an employee with her attitude. What does that mean you checked in early ?? Are you kidding me ???
Hi Steve,
We're sorry this stay didn't meet expectations. We appreciate you taking the time to share such detailed feedback.
Room design, bathroom setup, staffing, and front desk interactions are all managed by the hotel, but we'll make sure your comments are shared so they can review what happened and how it affected your experience.
Thank you for letting us know, and hope to serve you again.
- Jenn
Because I made the cancellation of the reservation and they ended up charging me the reservation price... and they don't want to refund the money... bad service
Hey Walter,
We're sorry to hear about the billing issue. Cancellation and refund policies vary by booking details, but we'll make sure this feedback is shared for review. For direct assistance, our support team can help you understand this privately.
We appreciate you bringing this to our attention and hope to serve you again.
- Jenn
I am a travel agent, and I have always wanted to see the Nautilus hotel. On November 24th, I disembarked from a cruise at 8 AM and had to wait until 8:45 PM for my flight, so it would be an excellent opportunity to visit the hotel and enjoy its facilities on a perfect beach day. My surprise was that upon arrival, the entire pool area was under renovation or maintenance, and I had no opportunity to enjoy anything since the beach is not to my liking. I hope that in future occasions, there can be a warning that the hotel is undergoing maintenance to avoid unpleasant surprises that ruin your day.
Hi Rene,
We're sorry this turned into such a disappointing experience, especially when you were hoping to enjoy the facilities during a long travel day.
Unfortunately, not all partner hotels proactively share updates on renovations, upgrades, or maintenance. The hotel manages these on-site matters, but we’ll make sure this feedback is shared so they’re aware of how this impacted your visit and expectations.
We appreciate you taking the time to share this.
- Jenn
