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Ce que disent nos clients

Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com

4.4/5
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R.J.,  en utilisant Chambre de jour  @Sonesta Los Angeles Airport LAX 
April 2026
One of the most essential parts of my stay was to be Taking a Shower. The water in that room's shower would not heat up at all. Cold cold shower- horrible upsetting disappointing yuck
David De León,  en utilisant Chambre de jour  @Residencial & Hotel Palazzo 
April 2026
I have never experienced such a level of unprofessionalism and blatant disregard for a paying customer. I arrived for my scheduled check-in for a room I had already paid for in full, only to be met with hostilty and a flat-out refusal to let me check in. ​Not only was the staff incredibly rude and dismissive, but they also refused to provide a valid reason for denying me the room I booked. To make matters worse, they are now refusing to issue a refund. ​Let’s be clear: This hotel took my money, refused to provide the service I paid for, and is now effectively stealing that payment. ​Save yourself the headache and the money. Do not book here unless you enjoy being insulted and robbed. I will be disputing this charge with my bank and reporting this establishment to every travel authority possible.
Johanna Bolan,  en utilisant Chambre de jour  @Rodeway Inn & Suites Fort Lauderdale Airport & Cruise Port 
April 2026
Shoshana was AMAZING!!!!! The male representative at the front desk was very good! The two women working at the front desk that day were rude and not friendly! We actually tried to get another day hotel because of the rudeness of the front desk
ralf,  en utilisant Chambre de jour  @Crowne Plaza Panama Airport 
March 2026
It was Ok but there just one dedicated shuttle bus (I wish we knew we would a grabbed taxi). It was different frequent shared shuttle years ago. Not much flexibility to shift hours to exactly when we actually needed our layover. Pool area lacked umbrellas or shade combined with selfishness of guests who hogged all the shady spots with belongings at mid day for when they wanted to come back. It is not possible to contact many of these hotels anymore for specifics anymore. I'm glad I found the Hotels By Day - will use it again.
Rich Jara ,  en utilisant Chambre de jour  @City Express Plus By Marriott Bogotá Aeropuerto 
March 2026
When I arrived they didn’t find my reservation and were going to charge me again, I had to wait for about 45 mins for them to find it and validate the payment I made more than one month ago. Hotel room was fine but internet connection was very unstable and stopped working so I had to use my phone hotspot. Menu for room service was not available and when I ask for it they never delivered
Mike,  en utilisant Chambre de jour  @Sonesta Miami Airport 
March 2026
Good room and comfortable Very poor and weak shower Pool out of use and not informed in advance No sun loungers at sister hotel next door
Evelyn,  en utilisant Chambre de jour  @Holiday Inn Express & Suites Bensenville - O'Hare 
March 2026
AC not working. Otherwise everything else was good.
Michelle,  en utilisant Chambre de jour  @YVE Hotel Miami 
March 2026
Our room was not ready when it was suppose to be (900- had til wait til 1000 and I had to go and check to see if the room was ready) One elevator seemed to work . Thankfully we were only on the 3rd floor and had to carry our luggage down to leave . The front desk seemed annoyed that I was there for a day room
James,  en utilisant Chambre de jour  @Sogo Pasay Rotonda 
March 2026
Room was comfortable and AC worked. TV signal was barely functioning and WiFi was very slow. It did the job for a long layover though. Location was bad with beggars and other types just outside the door. Would not come back to this location but would choose another one
richard,  en utilisant Chambre de jour  @Regency Miami Airport By Sonesta 
March 2026

The hotel was nice and they had a good pool area. Unfortunately there were no loungers around the pool which made sunbathing impossible. The few loungers that were there were broken, which made it look unsightly.

Réponse de HotelsByDay March 11, 2026

hi Richard. Thank you for taking the time to review your day use stay. We are so sorry to read that the pool lounge chairs have ruined what would have been an otherwise perfect daycation! We have passed your message to the hotel with the intent that they take the matter seriously and make this easy fix in order to earn one extra star in reaching a satisfactory experience. Thank you again for booking with HotelsByDay.com
--- James @HBD

Nancy,  en utilisant Chambre de jour  @Rodeway Inn & Suites Fort Lauderdale Airport & Cruise Port 
March 2026

Our reservation was from 10-6. We had to wait 45 minutes for our room! I told him I had a medical need he said he did not care. Our room was not a priority. Don’t book unless you don’t care if it won’t be ready. Also lots of cursing over the loud speaker with children present.

Réponse de HotelsByDay March 8, 2026

Hi Nancy. What a terrible experience!  We are so sorry that you faced so many frustration during your day use stay. We have passed your message to the hotel team and hope for better service next time. Thank you again for taking the time to review your stay. 
Wish that the medical emergency has been solved and that all are OK now.
Be well.
-- James @HotelsByDay.com

Roger,  en utilisant Chambre de jour  @Sonesta Miami Airport 
February 2026

Nicely refurbished hotel. Front desk clerk was not very friendly. BUT…..our big complaint is regarding the restaurant which according to your website, was supposed to be open, but was closed for lunch. Heard the guests complaining about it. Only option for lunch was the overpriced snack bar. We had a turkey club but it was dry because it came without condiments. We stayed here last month and we could order takeout from the restaurant but no sit down service. Fix the restaurant and we’ll be back.

Réponse de HotelsByDay March 8, 2026

Hi Roger. Thank you for taking the time to review your stay. We regret to hear that a closed restaurant during your day use stay has ruined an otherwise perfectly set-up day stay. We hope for better luck next time and thank you so much for booking with HotelsByDay! 
-- James @HBD

Anthony,  en utilisant Chambre de jour  @The Westin Crystal City Reagan National Airport 
February 2026

The hotel charged me for the room a second time, although I already paid through this site. I could not get them on the phone to discuss. The man at check in was not at the desk, seemed irritated that I called for him, and was rude when I asked if I could process my check-in 30 minutes early. I only want the paperwork complete so that I could leave for food and then go to my room when my check in time started. Also, the lobby was a nightmare due to renovations.

Réponse de HotelsByDay February 26, 2026

Hi Anthony. Thank you for reaching out. We are aware that you are currently communicating with our front desk staff to solve this matter. We were promised by the hotel that the person in charge of this charging error will be back from vacation tomorrow, to which we will send yet another reminder to them to solve this matter ASAP.  Thank you for your most kind and appreciated patience Anthony!
-- James @HotelsByDay

STUART,  en utilisant Passe-passer pour la plage  @Royal Sonesta San Juan 
February 2026

Told weather was bad tried to cancel could not lady at front desk just did not want to be bothered lost our money no refun

Réponse de HotelsByDay February 16, 2026

hi Stuart.  Thank you for your message. On our end we see no cancelation request. Have you contacted our services to get a refund?  As we're the agent, we would also be the ones working on your behalf with the hotel to plead your case and get a refund from them. I hope the rest of your trip went well.  Thank you Stuart for letting us know.

Saul,  en utilisant Chambre de jour  @Sleep Inn Oakbrook Terrace 
February 2026

This was my second time at the location because my first time was great, this time I was given room 214 and when I went it was occupied and went back to the counter, I was given room 314 and someone walked in on me and my partner.. No privacy someone can just walk in on you just because they be giving rooms that are being used.

Réponse de HotelsByDay February 4, 2026

hi Saul. As per our earlier conversations, we have passed on your message to the hotel executives. It is very regretful that their mix-up has ruined your day stay and we have communicated that ruined experience because of an incomplete staff training on their end. We trust the service will improve for all guests at this hotel in the future and we thank you very much for taking the time to let us know.  We're on it. 
Thank you Saul. 
--- James @HBD 

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