Ce que disent nos clients

One of the most essential parts of my stay was to be Taking a Shower. The water in that room's shower would not heat up at all. Cold cold shower- horrible upsetting disappointing yuck

I have never experienced such a level of unprofessionalism and blatant disregard for a paying customer. I arrived for my scheduled check-in for a room I had already paid for in full, only to be met with hostilty and a flat-out refusal to let me check in. ​Not only was the staff incredibly rude and dismissive, but they also refused to provide a valid reason for denying me the room I booked. To make matters worse, they are now refusing to issue a refund. ​Let’s be clear: This hotel took my money, refused to provide the service I paid for, and is now effectively stealing that payment. ​Save yourself the headache and the money. Do not book here unless you enjoy being insulted and robbed. I will be disputing this charge with my bank and reporting this establishment to every travel authority possible.

Room was not as pictured, just not as clean and nice. Pretty dingy. Hotel is under construction so no pool is available. Did not get to decide what kind of bed was given, used the room for a photoshoot with my daughter for mother's day.

Shoshana was AMAZING!!!!! The male representative at the front desk was very good! The two women working at the front desk that day were rude and not friendly! We actually tried to get another day hotel because of the rudeness of the front desk

It was Ok but there just one dedicated shuttle bus (I wish we knew we would a grabbed taxi). It was different frequent shared shuttle years ago. Not much flexibility to shift hours to exactly when we actually needed our layover. Pool area lacked umbrellas or shade combined with selfishness of guests who hogged all the shady spots with belongings at mid day for when they wanted to come back. It is not possible to contact many of these hotels anymore for specifics anymore. I'm glad I found the Hotels By Day - will use it again.

The hotel was beautiful with wonderful amenities, however, we booked the hotel because we thought it had said check out was 5pm but when we got there the girl at the desk said it was 4 because the reservation stayed checkout was “before 5pm.” So she called her supervisor and said we could stay until 4:30 at the latest. That was fine. But we started getting multiple phone calls reminding us of the checkout time and making sure we knew to be out on time. We left the hotel and got to the airport and I had missed 2 calls from the hotel making sure we checked out along with an email stating we must check out by 4:30 and we must go down to the front desk to check out. I called immediately and they said no problem but it was pretty disruptive and annoying how often they were calling about checking out. Other than that the stay was great.

When I arrived they didn’t find my reservation and were going to charge me again, I had to wait for about 45 mins for them to find it and validate the payment I made more than one month ago. Hotel room was fine but internet connection was very unstable and stopped working so I had to use my phone hotspot. Menu for room service was not available and when I ask for it they never delivered

Tenia muchas construction sobre nuetro nivel y gente q gritaba y el baño estaba lleno de oxido sobre el metal

The hotel did not have our reservation so we had to wait about an hour to figure out rebooking. The room was dirty. The bed had an huge divot in the center. Our key cards stopped working a couple times. And there was no pool

Good room and comfortable Very poor and weak shower Pool out of use and not informed in advance No sun loungers at sister hotel next door

AC not working. Otherwise everything else was good.

After checking in, I was given my key. When I opened my room. Somebody was already there. I went to the lobby. got a 2nd key and the same thing happened. I made it the 3rd time.

Our room was not ready when it was suppose to be (900- had til wait til 1000 and I had to go and check to see if the room was ready) One elevator seemed to work . Thankfully we were only on the 3rd floor and had to carry our luggage down to leave . The front desk seemed annoyed that I was there for a day room

Room was comfortable and AC worked. TV signal was barely functioning and WiFi was very slow. It did the job for a long layover though. Location was bad with beggars and other types just outside the door. Would not come back to this location but would choose another one

Wanted a day room due with pool facilities due to a late flight. Was informed that hotel pool was closed only after completing the booking. Was advised that sister hotel next door had a pool we could use. Complete lack of usable sun beds meant we couldn’t relax. The sunbeds that were there were broken and unsightly. Very disappointing!!