April 2026
Would use this again with a long layover. So much better than waiting at the airport. Bed was super comfortable , got some sleep. Shower was just what was needed. Shuttle to and from the airport work very well once I had found the number to dial
April 2026
The room was good but the location not very good. Probably provide free shuttle service from CIQ or city square would be good?
April 2026
Overall, great service. Room was clean. Staff was friendly. I enjoy being able to walk in, put my things down, get comfy and turn on the tv. The room they assigned me, tv was not working. Wouldn’t turn on for anything. Otherwise, I was relaxed and refreshed.
April 2026
The hotel and the location were perfect for a day relax and refresh before a late flight from Miami International Airport. The room was big and clean and just what we needed. The missing star is for the house-keeping staff who let the doors slam each time they entered and left the multiple rooms on the 5th floor. It was a long corridor but we heard each one. Great room though.
April 2026
I have never experienced such a level of unprofessionalism and blatant disregard for a paying customer. I arrived for my scheduled check-in for a room I had already paid for in full, only to be met with hostilty and a flat-out refusal to let me check in.
Not only was the staff incredibly rude and dismissive, but they also refused to provide a valid reason for denying me the room I booked. To make matters worse, they are now refusing to issue a refund.
Let’s be clear: This hotel took my money, refused to provide the service I paid for, and is now effectively stealing that payment.
Save yourself the headache and the money. Do not book here unless you enjoy being insulted and robbed. I will be disputing this charge with my bank and reporting this establishment to every travel authority possible.
April 2026
the front desk showed initiative to allow us check in 1 hour before the agreed 9am slot. Room was clean and comfortable. location was also good.
April 2026
Room was not as pictured, just not as clean and nice. Pretty dingy. Hotel is under construction so no pool is available. Did not get to decide what kind of bed was given, used the room for a photoshoot with my daughter for mother's day.
April 2026
Réponse de HotelsByDay
April 21, 2026
Hi Mohamed, we’re glad to hear you had a pleasant stay with us. A reminder that with our loyalty program, you collect coins on each booking that can be redeemed for free stays. We really appreciate you choosing HotelsByDay and hope to welcome you back again soon.
- Michaela @HBD
April 2026
Loved the room—the whole place felt like a mini vacation for the day. The only downside was the staff on the 32nd floor. No one greeted us, and they didn’t seem very friendly. It felt like we were bothering them, which took away a bit from the overall experience.
Réponse de HotelsByDay
April 21, 2026
Hi Martha, we’re really glad to hear you loved the room and that the hotel felt like a mini vacation for the day. We’re sorry to hear that the experience on the 32nd floor didn’t feel as welcoming as it should have, and we appreciate you flagging that. We truly appreciate you choosing HotelsByDay and hope to welcome you back again soon.
- Michaela @HBD
April 2026
We booked a day pass as we had an early evening flight after a cruise (Sunday). The Sonesta was a perfect home base for the day in FLL. We dropped luggage at 9AM. Walked to the nearby Hugh Taylor Birch State Park for a wonderful 2 mile hike, came back to the hotel to lounge by the pool for a few hours. Went back out for lunch and live music at the park, then used the restrooms to clean up and change for our 7PM flight. My only reason for not leaving 5 stars is the pool was pretty much over-run with kids in the AM and the pool restrooms in the gym could have been cleaner. We opted for the restrooms by the front desk which were larger and cleaner. No showers available. All-in-all, a great way to pass the day for $50 and we would highly recommend the Sonesta FLL.
Réponse de HotelsByDay
April 21, 2026
Hi Victoria, we’re really glad to hear the Sonesta Fort Lauderdale Beach worked so well while you waited for your evening flight and gave you a comfortable base for the day. It sounds like you made the most of your time in the area. We appreciate you sharing your feedback on the pool and facilities and will make sure to share it with the hotel as well. We really appreciate you choosing HotelsByDay and hope to welcome you back again soon. We hope your cruise was absolutely memorable and that you had safe travels.
- Michaela @HBD
April 2026
The hotel is under renovation. I was not affected by noise because I was on a higher floor and back room where nothing could be heard. I had a fully renovated room that was missing a desk chair, hangers and perhaps something else. I understood they are working hard to renovate the rooms and the only thing I needed was the hangers, which were promptly brought to me on request. The lady working the front desk was very nice and so was the gentleman who ran upstairs with the hangers. I have no complaints, I will return. My purpose was accomplished, to be rested for my late flight that night.
Réponse de HotelsByDay
April 21, 2026
Hi Paula, thank you for sharing your experience with us! We’re really glad to hear your stay helped you rest comfortably ahead of your late flight, and that the team were friendly and quick to assist with anything you needed during your visit. It’s great to know your experience wasn’t affected by the renovations and that your room worked well for your needs. Our loyalty program rewards each booking with coins that can be used toward free stays. We truly appreciate you booking with HotelsByDay and we hope you had safe travels.
- Michaela @HBD
April 2026
The room was clean and functional. We took a nap and showered. Pool was under renovation so that was disappointing. Front desk employee was not friendly at all. She gave me a hard time about arriving at 9:15 am instead of 10:00 am. I told her I'd have no issue waiting until 10. But considering we'd be out of the room by 2:00 pm, rather than the allowed 4:00 pm, it hardly seems worth splitting hairs over being 45 minutes early. Finally when I asked her about the airport shuttle she just said 'You catch it outside.' That's it. Like outside isn't obvious. She didn't tell us the times or anything. It was clear she doesn't like her job. We figured it out on our own.
April 2026
The staff was very pleasant. The room was a bit dated & had a weird cooking smell...it had a kitchen area...so someone had been cooking something. Other than that..it was a good stay.
Réponse de HotelsByDay
April 21, 2026
Hello Arlene, thank you for sharing your experience. We’re glad to hear the staff were very pleasant and that you had a good overall stay. We’re sorry the room felt a bit dated and that there was an unwanted cooking smell in the kitchen area during your visit and we will make the hotel aware about the smell. A friendly reminder that with our loyalty program, you collect coins on each booking that can be redeemed for free stays. We really appreciate you choosing HotelsByDay and hope to welcome you back again soon.
- Michaela @HBD
April 2026
Thwy were nice as usual but had issues checking in but they were helpful and got me in a room since shiwed paid but they couldnt get it to work in system. But they are nice and friendly and room was great
Réponse de HotelsByDay
April 21, 2026
Hi Carrie, we’re so happy to hear the team was as friendly and helpful as always and that you were able to get settled into a great room in the end. We’re sorry there were some issues during check-in, but it’s good to know the staff worked to resolve it for you. As a friendly reminder, our loyalty program lets you earn coins with every booking to use toward free stays. We really appreciate you continuing to choose HotelsByDay and look forward to welcoming you back again soon.
- Michaela @HBD
March 2026
The hotel was beautiful with wonderful amenities, however, we booked the hotel because we thought it had said check out was 5pm but when we got there the girl at the desk said it was 4 because the reservation stayed checkout was “before 5pm.” So she called her supervisor and said we could stay until 4:30 at the latest. That was fine. But we started getting multiple phone calls reminding us of the checkout time and making sure we knew to be out on time. We left the hotel and got to the airport and I had missed 2 calls from the hotel making sure we checked out along with an email stating we must check out by 4:30 and we must go down to the front desk to check out. I called immediately and they said no problem but it was pretty disruptive and annoying how often they were calling about checking out. Other than that the stay was great.
