Ce que disent nos clients

No connection at intercom, no slippers

My previous stay on April 15 in room 320 was very nice, that's why I booked again.

I didn't appreciate the old room by the laundry, water took forever to get hot, peeling paint, environment dirty before you enter. It wasn't considered a suite. Room 416 should not be reserved for anyone, if anything a break room for staff. I called the front desk and was told that was all they had. I was very unhappy 🙁 🙁

The shower was amazing but the WiFi was terrible. I booked so that I could work and I couldn't really do that.

Hotel staff was 45 minutes late in getting us a room and then when we went down to get lunch, their restaurant was closed. Room was fine for a shower and nap, and location was good for a quick shuttle to the airport.

One of the most essential parts of my stay was to be Taking a Shower. The water in that room's shower would not heat up at all. Cold cold shower- horrible upsetting disappointing yuck

I have never experienced such a level of unprofessionalism and blatant disregard for a paying customer. I arrived for my scheduled check-in for a room I had already paid for in full, only to be met with hostilty and a flat-out refusal to let me check in. ​Not only was the staff incredibly rude and dismissive, but they also refused to provide a valid reason for denying me the room I booked. To make matters worse, they are now refusing to issue a refund. ​Let’s be clear: This hotel took my money, refused to provide the service I paid for, and is now effectively stealing that payment. ​Save yourself the headache and the money. Do not book here unless you enjoy being insulted and robbed. I will be disputing this charge with my bank and reporting this establishment to every travel authority possible.

Room was not as pictured, just not as clean and nice. Pretty dingy. Hotel is under construction so no pool is available. Did not get to decide what kind of bed was given, used the room for a photoshoot with my daughter for mother's day.

Shoshana was AMAZING!!!!! The male representative at the front desk was very good! The two women working at the front desk that day were rude and not friendly! We actually tried to get another day hotel because of the rudeness of the front desk

It was Ok but there just one dedicated shuttle bus (I wish we knew we would a grabbed taxi). It was different frequent shared shuttle years ago. Not much flexibility to shift hours to exactly when we actually needed our layover. Pool area lacked umbrellas or shade combined with selfishness of guests who hogged all the shady spots with belongings at mid day for when they wanted to come back. It is not possible to contact many of these hotels anymore for specifics anymore. I'm glad I found the Hotels By Day - will use it again.

The hotel was beautiful with wonderful amenities, however, we booked the hotel because we thought it had said check out was 5pm but when we got there the girl at the desk said it was 4 because the reservation stayed checkout was “before 5pm.” So she called her supervisor and said we could stay until 4:30 at the latest. That was fine. But we started getting multiple phone calls reminding us of the checkout time and making sure we knew to be out on time. We left the hotel and got to the airport and I had missed 2 calls from the hotel making sure we checked out along with an email stating we must check out by 4:30 and we must go down to the front desk to check out. I called immediately and they said no problem but it was pretty disruptive and annoying how often they were calling about checking out. Other than that the stay was great.

When I arrived they didn’t find my reservation and were going to charge me again, I had to wait for about 45 mins for them to find it and validate the payment I made more than one month ago. Hotel room was fine but internet connection was very unstable and stopped working so I had to use my phone hotspot. Menu for room service was not available and when I ask for it they never delivered

Tenia muchas construction sobre nuetro nivel y gente q gritaba y el baño estaba lleno de oxido sobre el metal

The hotel did not have our reservation so we had to wait about an hour to figure out rebooking. The room was dirty. The bed had an huge divot in the center. Our key cards stopped working a couple times. And there was no pool

Good room and comfortable Very poor and weak shower Pool out of use and not informed in advance No sun loungers at sister hotel next door