May 2026
We needed a clean, comfortable room in an area with convenient eating/leisure options. Our room was quiet, roomy and comfortable - got the required nap in - and was handy to a selection of great eateries.
Staff were friendly and efficient. Only negative was the price - bit high for the day room offering but otherwise met all our needs.
May 2026
Hotel was clean and comfortable. Got off a river cruise in the morning and the long onward flight was at 8pm. Was able to relax for the day. Suited us fine.
May 2026
The hotel location was ideal for the airport, only 5 minutes to our terminal using the shuttle bus. Hotel was very clean, room was spacious and clean with plenty of towels. Tea and Coffee machine was very useful. Use of the pool was a bonus.From our point of view the only downside was the lack a European power socket.
May 2026
The room was dirty. There were stains on the bed sheets and the towels. The room was smelly. I left within 5 min after checkin and they wouldn't refund me the amount despite the terrible condition of the room.
May 2026
The bath tub is not that clean molds on the side of the tiles
May 2026
My previous stay on April 15 in room 320 was very nice, that's why I booked again.
May 2026
I didn't appreciate the old room by the laundry, water took forever to get hot, peeling paint, environment dirty before you enter. It wasn't considered a suite. Room 416 should not be reserved for anyone, if anything a break room for staff. I called the front desk and was told that was all they had. I was very unhappy 🙁 🙁
May 2026
Great hotel for a long layover in NYC. We landed before 8am and checked out after 2pm for our next flight. We were able to rest, freshen up, and repack. It was a perfect solution for our travel.
Réponse de HotelsByDay
May 12, 2026
Hi James, it’s great to hear the hotel worked so well for your long layover and gave you the chance to rest, freshen up, and get reorganized before your next flight. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for booking with HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
May 2026
The customer service was great, friendly staff. The reason it did not receive a better rating, the room smelled a little stale (like it had been closed up for awhile.... (but I carry Lysol wipes and candles) and the shower leaked.
Réponse de HotelsByDay
May 13, 2026
Hi Vickie, it’s great to hear the customer service and friendly staff made a positive impression during your stay. We are terribly sorry the room wasn’t quite as fresh on arrival and that you experienced a leak in the shower, and we appreciate you flagging both. We genuinely appreciate you booking with HotelsByDay.
- Michaela @HBD
May 2026
I would rate my stay 5-star if not for the very slow hotel shuttle service. Check in was simple and I was able to get into my room earlier with a small upcharge. I had everything I needed for a few hours of sleep and a nice shower. Really helped with preventing travel fatigue
Réponse de HotelsByDay
May 11, 2026
Hi Wazhma, we’re sorry to hear that the hotel shuttle service had been slower than expected. It’s great to know check-in was simple and that you were able to get into your room early to rest and recharge, with everything you needed for a comfortable short stay. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
May 2026
The shower was amazing but the WiFi was terrible. I booked so that I could work and I couldn't really do that.
April 2026
The space and decor was perfect for our meeting. The floor and bathroom was exceptionally clean and amenities were great. The only issue was the heat where it never came on. Other than that I will definitely come back
Réponse de HotelsByDay
May 11, 2026
Hi Daimon, it’s great to hear the space and decor worked so well for your meeting and that the cleanliness and amenities stood out during your stay. We’re sorry the heat wasn’t working properly, but we’re glad it didn’t take away from your overall experience and that you’d consider coming back again. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for booking with HotelsByDay, and we look forward to welcoming you back again.
- Michaela @HBD
April 2026
We arrived an hour early from a cruise and had to wait until 10 AM to gain access to our room. Left our phone number to receive a call when ready but by 10:15 had not heard from them so we went to check-in and received our key card. Food and beverage was slightly overpriced. Otherwise the hotel met our needs. Shuttle to airport was a great feature.
Réponse de HotelsByDay
May 11, 2026
Hi Mike, thanks for sharing your experience with us. We’re really sorry there was a delay in being notified when your room was ready after your early arrival from the cruise, especially since you had left your contact details. We're happy to hear that the shuttle service made getting to the airport easy and convenient for you. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
April 2026
Hotel was Good Great Staff Area Quite Central Maybe some improvements to Spa ! Looking Quite Dated and Rusty in Areas. Jacuzzi was Out of Order.
Réponse de HotelsByDay
May 4, 2026
Hi Jas, we’re glad to hear you had a good stay and that the staff and central location worked well for you. We’re sorry the spa facilities weren’t at their best during your visit and that the jacuzzi was out of order, and we appreciate you highlighting that. We'll follow up with them. A reminder that with our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for booking with HotelsByDay, we’d love to have you back again.
- Michaela @HBD
April 2026
My stay was great. The location was ideal for what I wanted to do on my staycation, close to the mall and restaurant. I did not use the indoor pool but it did look nice and clean. I also saw the outdoor pool from afar. My room was clean and updated. My only complaints are I didn’t get much rest due to the doors being so loud and slamming when they close. And the tv should be able to stream from your phone
Réponse de HotelsByDay
May 4, 2026
Hi Shernice, we’re so happy to hear you had a great stay and that the location worked well for your staycation, with easy access to shopping and restaurants. It’s also great to know you found your room clean and updated. We are so sorry to hear your rest was affected by the noise from doors and that the TV setup didn’t meet your expectations, and we appreciate you sharing your feedback. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. We appreciate you choosing HotelsByDay.
- Michaela @HBD
