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Ce que disent nos clients

Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com

4.4/5
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David De León,  en utilisant Chambre de jour  @Residencial & Hotel Palazzo 
April 2026
I have never experienced such a level of unprofessionalism and blatant disregard for a paying customer. I arrived for my scheduled check-in for a room I had already paid for in full, only to be met with hostilty and a flat-out refusal to let me check in. ​Not only was the staff incredibly rude and dismissive, but they also refused to provide a valid reason for denying me the room I booked. To make matters worse, they are now refusing to issue a refund. ​Let’s be clear: This hotel took my money, refused to provide the service I paid for, and is now effectively stealing that payment. ​Save yourself the headache and the money. Do not book here unless you enjoy being insulted and robbed. I will be disputing this charge with my bank and reporting this establishment to every travel authority possible.
Aleksandra,  en utilisant Chambre de jour  @Radisson Akron/Fairlawn 
April 2026
Room was not as pictured, just not as clean and nice. Pretty dingy. Hotel is under construction so no pool is available. Did not get to decide what kind of bed was given, used the room for a photoshoot with my daughter for mother's day.
Bryttney,  en utilisant Chambre de jour  @Hyatt Centric Isla Verde San Juan 
March 2026
The hotel was beautiful with wonderful amenities, however, we booked the hotel because we thought it had said check out was 5pm but when we got there the girl at the desk said it was 4 because the reservation stayed checkout was “before 5pm.” So she called her supervisor and said we could stay until 4:30 at the latest. That was fine. But we started getting multiple phone calls reminding us of the checkout time and making sure we knew to be out on time. We left the hotel and got to the airport and I had missed 2 calls from the hotel making sure we checked out along with an email stating we must check out by 4:30 and we must go down to the front desk to check out. I called immediately and they said no problem but it was pretty disruptive and annoying how often they were calling about checking out. Other than that the stay was great.
Rich Jara ,  en utilisant Chambre de jour  @City Express Plus By Marriott Bogotá Aeropuerto 
March 2026
When I arrived they didn’t find my reservation and were going to charge me again, I had to wait for about 45 mins for them to find it and validate the payment I made more than one month ago. Hotel room was fine but internet connection was very unstable and stopped working so I had to use my phone hotspot. Menu for room service was not available and when I ask for it they never delivered
Elia,  en utilisant Chambre de jour  @Caribe Panamá Hotel 
March 2026
Tenia muchas construction sobre nuetro nivel y gente q gritaba y el baño estaba lleno de oxido sobre el metal
Jacqueline,  en utilisant Chambre de jour  @YVE Hotel Miami 
March 2026
The hotel did not have our reservation so we had to wait about an hour to figure out rebooking. The room was dirty. The bed had an huge divot in the center. Our key cards stopped working a couple times. And there was no pool
Yuri,  en utilisant Chambre de jour  @Boston Marriott Newton 
March 2026
After checking in, I was given my key. When I opened my room. Somebody was already there. I went to the lobby. got a 2nd key and the same thing happened. I made it the 3rd time.
Michelle,  en utilisant Chambre de jour  @YVE Hotel Miami 
March 2026
Our room was not ready when it was suppose to be (900- had til wait til 1000 and I had to go and check to see if the room was ready) One elevator seemed to work . Thankfully we were only on the 3rd floor and had to carry our luggage down to leave . The front desk seemed annoyed that I was there for a day room
Paul,  en utilisant Chambre de jour  @Sonesta Miami Airport 
March 2026
Wanted a day room due with pool facilities due to a late flight. Was informed that hotel pool was closed only after completing the booking. Was advised that sister hotel next door had a pool we could use. Complete lack of usable sun beds meant we couldn’t relax. The sunbeds that were there were broken and unsightly. Very disappointing!!
Nancy,  en utilisant Chambre de jour  @Rodeway Inn & Suites Fort Lauderdale Airport & Cruise Port 
March 2026

Our reservation was from 10-6. We had to wait 45 minutes for our room! I told him I had a medical need he said he did not care. Our room was not a priority. Don’t book unless you don’t care if it won’t be ready. Also lots of cursing over the loud speaker with children present.

Réponse de HotelsByDay March 8, 2026

Hi Nancy. What a terrible experience!  We are so sorry that you faced so many frustration during your day use stay. We have passed your message to the hotel team and hope for better service next time. Thank you again for taking the time to review your stay. 
Wish that the medical emergency has been solved and that all are OK now.
Be well.
-- James @HotelsByDay.com

Carlos,  en utilisant Chambre de jour  @Millennium Hotel Broadway Times Square 
February 2026

The room looked nice but needed minor touchups. After exiting the room once, the keycard wouldn't open the room door again. The front desk issued me new keycards, and those did not work. After spending an hour going back and forth two more times, I had to be let in with a set of physical keys. At this point, I had very little time left in the room and had to scarf down my already cold food.

Réponse de HotelsByDay March 8, 2026

hi Carlos. We're so sorry to read that the key card did not work multiple times! What a shame that this technicality ruined your day stay... We hope for better luck next time and thank you so much for taking the time to review your day use stay.

-- James @HBD

Anthony,  en utilisant Chambre de jour  @The Westin Crystal City Reagan National Airport 
February 2026

The hotel charged me for the room a second time, although I already paid through this site. I could not get them on the phone to discuss. The man at check in was not at the desk, seemed irritated that I called for him, and was rude when I asked if I could process my check-in 30 minutes early. I only want the paperwork complete so that I could leave for food and then go to my room when my check in time started. Also, the lobby was a nightmare due to renovations.

Réponse de HotelsByDay February 26, 2026

Hi Anthony. Thank you for reaching out. We are aware that you are currently communicating with our front desk staff to solve this matter. We were promised by the hotel that the person in charge of this charging error will be back from vacation tomorrow, to which we will send yet another reminder to them to solve this matter ASAP.  Thank you for your most kind and appreciated patience Anthony!
-- James @HotelsByDay

Shar,  en utilisant Chambre de jour  @Regency Miami Airport By Sonesta 
February 2026

Wanted to spend the day sitting around watching TV, reading, etc waiting for my 9pm flight. At this hotel, the room was very cold (was told no heat in hotel), TV did not work, no place to sit except bed and desk chair. After inquiry at front desk, a man tried unsuccessfully to get TV to work. Front desk said they would call when they could move us to another room. Never called. On the positive side, the room was clean, the bed was comfortable, I love the soft pillow, the man who came to repair the TV, the maid that I interacted with, and one of the two front desk people were all very nice and helpful. But, even wearing two sweatshirts and a long sleeved knit shirt, the only place I could stay warm enough was under covers in the bed.

Réponse de HotelsByDay February 16, 2026

hi Shar. Thank you for taking the time to leave us a note. We are so sorry to read that you froze in Miami! --- Weather can trully be so unpredictable sometimes. We have alerted the hotel of the fact that they need to repair their heating system and we trully hope this was a one off.  Wishing you much better success in your upcoming day stays for 2026 and beyond!
Be well Shar. 
-- James @HotelsByDay

STUART,  en utilisant Passe-passer pour la plage  @Royal Sonesta San Juan 
February 2026

Told weather was bad tried to cancel could not lady at front desk just did not want to be bothered lost our money no refun

Réponse de HotelsByDay February 16, 2026

hi Stuart.  Thank you for your message. On our end we see no cancelation request. Have you contacted our services to get a refund?  As we're the agent, we would also be the ones working on your behalf with the hotel to plead your case and get a refund from them. I hope the rest of your trip went well.  Thank you Stuart for letting us know.

Lijia,  en utilisant Chambre de jour  @Holiday Inn Toronto Airport East 
February 2026

I believe that I was overcharged. I tried to follow up but nothing happened yet. very disappointed.

Réponse de HotelsByDay February 4, 2026

hi Lijia. Thank you for taking the time to review your experience. We have contacted the hotel to get them to charge you the proper amount and correct the mistake. Our customer service team is on it and will get in touch with you immediately.  Thank you Lijia for booking with HotelsByDay.
-- James @HBD.

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