Ce que disent nos clients
Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com
This was my second time at the location because my first time was great, this time I was given room 214 and when I went it was occupied and went back to the counter, I was given room 314 and someone walked in on me and my partner.. No privacy someone can just walk in on you just because they be giving rooms that are being used.
hi Saul. As per our earlier conversations, we have passed on your message to the hotel executives. It is very regretful that their mix-up has ruined your day stay and we have communicated that ruined experience because of an incomplete staff training on their end. We trust the service will improve for all guests at this hotel in the future and we thank you very much for taking the time to let us know. We're on it.
Thank you Saul.
--- James @HBD
BEWARE!!! We booked 2 rooms and pre-paid in full a 5 hour Day room at a Miami hotel through HotelsByDay. When we arrived we had to put up a $50 (pending) credit card hold. Two hours after we left we had noticed that both rooms had been charged an additional $93 plus $43 over and above the paid room. We contacted the hotel and was told there was no such charge, we contacted HotelsbyDay and they said the charges were in error and would be removed. 5 days later and the $50 was removed but not the other 2 charges. We contacted our bank to dispute the charges and they advised that it is a possible fraud against our credit card. We are still waiting for the reversals or for the credit card company to resolve and reverse the fraudulent or fake charges.
hello Vivian. Thank you for taking the time to review your past stay and we are so sorry to read that an error in charging has ruined what would otherwise be a great day stay! --- To be clear, it is NOT HotelsByDay that overcharged you, but the hotel. Our team has reached out the hotel multiple times to make sure that the overcharges gets refunded right away. We called them so many times that they're not taking our calls anymore, and have just now sent an email to their executives asking for an explanation. We are certain this financial issue will get resolved in your favor and are working hard in your favor to resolve it ASAP.
Please note however that when a financial transaction gets disputed, it may freeze the entire process for a few months. Anyway, we're on top of this issue on your behalf. Thank you Vivian for your incredible patience.
--- James @HBD
Person at front desk was rude. He stated since I made the reservation was made on this website he did not have to honor it. So I did not stay. I called Hilton and told them about this and another matter. I will never stay at this hotel.
hi William. Thank you for taking the time to give us your feedback. We have immediately reached out to the property and are waiting response. What happened to you sounds absolutely unnaceptable and we will get to the bottom of this. Thank you dearly for letting us know.
Be well.
-- James @HBD
The pool wasn’t heated as mentioned, even the shower by the pool wasn’t cold. I did not enjoy, and left after 5 minutes.
Hi Alhan. So sorry to read you did not enjoy the Mississagua property! We have passed on your feedback to our partners right away and look forward to them improving the service immediately.
Thank you for taking the time to let us know and hope you'll give it another chance soon.
Be well Alhan.
-- James @HotelsByDay
Service was solid, the rooms were clean and comfortable and the location was near several walkable restaurants - perfect for waiting for a late flight after a cruise.
hi Herman. Excellent feedback! Indeed, PRE and POST cruise dayroom refuge was one of the original reasons why we built HotelsByDay about 11 years ago now! (time flies).... We are so happy to read that you have used the dayroom service as it was meant to be and that you had a wonderful day stay at the Miami property! -- Thanks again for booking with HotelsByDay.
-- James @HBD
Rooms were beyond expectation Staff at front desk and restaurant were amazing and food was great Will definitely stay again
Hi Louise. We are delighted to hear that you had a wonderful daycation at the EB Hotel Miami and are looking forward to booking again! Just remember that booking as a loyalty guest grants you Coins towards free day stays! -- Thanks again for booking with HotelsByDay and wish you safe travels!
--- James @HBD
Great hotel and location, accommodated a new time slot as we were late to arrive. Excellent customer service at Hotel Lafayette.
hi Sanjay! We're so happy to read that you had a wonderful daycation at the Hotel lafayette! Thank you so much for booking with HotelsByDay and for taking the time to review your day stay. Remember that booking as a loyalty guest grants you coins towards free day stays.
Thanks again Sanjay.
-- James @HBD
Process was smooth and simple, room was available on arrival and hotel even able to accommodate an extra hour on check out time. Excellent room type provided and great for relaxing before late night flight.
hi Phillip. We are delighted to hear that you had a wonderful daycation at the EB Miami Airport and that you were granted the luxury of an extra early check-in! This is wonderful news! We wish you many more happy day stays in 2026 and beyond!
Thanks again for booking with HotelsByDay.
--- James @HBD.
Staff were friendly, had anything we required, rooms were very cleaned, we chose it due to a late flight and would definitely stay again.
-- James @HBD.
La ubicación del hotel es excelente y su calidad es muy buena.
Hola Patricia! Nos alegra mucho saber que disfrutaron de una estancia maravillosa. ¡Les deseamos muchos más estancias de día felices en 2026 y en los años venideros! Gracias por reservar con HotelsByDay.
--- James @HotelsByDay
It was difficult to control the water temperature in the shower in the room. It was either freezing or scorching hot.
hello Omri. Thank you for your review. We passed on the info to the hotel and hope that they correct it for future guests. Yet, personally speaking, I think I know what you're talking about: the shower system in France, with the little red button underneath the knob, is difficult to understand and has burned/froze me as well more than once! Here I was thinking I was the only one :)
Thanks again for your review Omri and hope for better luck next time!
-- James @HotelsByDay.com
Our group was staying in a different area of Puerto Rico, but had some activities in this area so decided to book a day use room so we could enjoy the beach but also shower and get ready for a night out. Royel Sonesta was the PERFECT location- we ended up spending the entire afternoon at the pool, swim up bar, & had lunch before getting ready for our night out in Old San Juan. The hotel was clean and the amenities were lovely. Would absolutely book here again!
hi Danielle. How wonderful it is to hear that you had a wonderful daycation at the Royal Sonesta San Juan. It is indeed a popular hotel for our guests and we look forward to welcoming you again soon! -- Remember that logging-in as a loyalty guest grants you Coins at every booking redeemable for free day stays!
Wishing you many happy daycations in 2026 and beyond.
Thank you again for booking with HotelsByDay
--- James @HBD
The experience was totally seamless. The hotel had my reservation and the check in was very quick. I’m I will definitely use this service for future transit stays and highly recommend it.
hi Sudarsan. We are so happy to hear that your day stay went super well and wish you many more happy daycations in 2026 and beyond! -- On your next booking, remember that logging-in as a loyalty guest grants you Coins redeemable for free day stays.
Thanks again for booking with HotelsByDay!
-- James @HBD
The room was not ready for 1.5 hours after the stated check-in time. This is frustrating when the reason you purchased a day room was to avoid waiting around with your bags. Many people were waiting for a day room and were very upset none were ready because “they were sold out last night”. The rooms are a bit old and dingy. Airport shuttle was convenient.
hi Clare. Noted! We acknowledge your review and will make sure the hotel is aware of it as well. Thank you for taking the time to review your experience and for your most appreciated patience. Wishing you safe travels! Be well.
--- James @HBD
clean room, good food
hi Joylyn! Thank you so much for your most appreciated and kind review! We are so happy to read that you had a wonderful daycation and wishing you many more happy ones in 2026 and beyond! Thanks for booking with HotelsByDay.
-- James @HBD.
