Ce que disent nos clients
Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com
Person at front desk was rude. He stated since I made the reservation was made on this website he did not have to honor it. So I did not stay. I called Hilton and told them about this and another matter. I will never stay at this hotel.
hi William. Thank you for taking the time to give us your feedback. We have immediately reached out to the property and are waiting response. What happened to you sounds absolutely unnaceptable and we will get to the bottom of this. Thank you dearly for letting us know.
Be well.
-- James @HBD
The pool wasn’t heated as mentioned, even the shower by the pool wasn’t cold. I did not enjoy, and left after 5 minutes.
Hi Alhan. So sorry to read you did not enjoy the Mississagua property! We have passed on your feedback to our partners right away and look forward to them improving the service immediately.
Thank you for taking the time to let us know and hope you'll give it another chance soon.
Be well Alhan.
-- James @HotelsByDay
Beds were not very good and rooms are outdated. Staff were helpful and very responsive. Nice lobby bar area and food was good. Gated hotel area with nice views outside .
Hi Laura. Thank you for your review. We have shared that info with our hotel partner, for improved service on future day stays. We thank you so much for taking the time to review your stay and for booking with HotelsByDay.
Be well!
-- James @HBD
Service was solid, the rooms were clean and comfortable and the location was near several walkable restaurants - perfect for waiting for a late flight after a cruise.
hi Herman. Excellent feedback! Indeed, PRE and POST cruise dayroom refuge was one of the original reasons why we built HotelsByDay about 11 years ago now! (time flies).... We are so happy to read that you have used the dayroom service as it was meant to be and that you had a wonderful day stay at the Miami property! -- Thanks again for booking with HotelsByDay.
-- James @HBD
Rooms were beyond expectation Staff at front desk and restaurant were amazing and food was great Will definitely stay again
Hi Louise. We are delighted to hear that you had a wonderful daycation at the EB Hotel Miami and are looking forward to booking again! Just remember that booking as a loyalty guest grants you Coins towards free day stays! -- Thanks again for booking with HotelsByDay and wish you safe travels!
--- James @HBD
Great hotel and location, accommodated a new time slot as we were late to arrive. Excellent customer service at Hotel Lafayette.
hi Sanjay! We're so happy to read that you had a wonderful daycation at the Hotel lafayette! Thank you so much for booking with HotelsByDay and for taking the time to review your day stay. Remember that booking as a loyalty guest grants you coins towards free day stays.
Thanks again Sanjay.
-- James @HBD
We had an enjoyable stay at the hotel. The room was comfortable and clean. The room service was excellent. The pizzas we had were some of the best we've ever tasted.
hi Jim. Wow! Makes us want to rush over to the NYX Dublin and order a dayroom with pizza! :)
Thank you very much for taking the time to leave us your review and for booking with HotelsByDay!
Remember that booking as a loyalty guests grants you coins towards free day stays!
Thanks again.
-- James @HBD
The staff was very friendly. The carpet in the room had not been vacuumed as there were multiple pieces of dirt from the sole of shoes throughout the living room area.
hi Neil. We're sorry to read that the hotel was not at the highest standards of cleanliness and that it ruined a perfect day stay. We will pass on the message to the property managers. Thank you for taking the time to let us know and for booking with HotelsByDay. Be well!
-- James @HBD
The processing was smooth and quick. The room nice and clean. After check-out I have discovered that the rate was higher comparing with the reservation: USD168.35 vs USD140 (booking rate) before the taxes. Finally, the total amount was USD196.05 including all the taxes.
hi Alex. Thank you for your review. Is it possible that you purchased an extra product or service during your day stay? Regardless, we will have our customer service team reach out to you to ask for a copy of your invoice (folio), so that we can question the hotel with proper data. Expect an email from us in the next 24 hrs. Thank you again for booking with HotelsByDay!
-- James @HotelsByDay
Process was smooth and simple, room was available on arrival and hotel even able to accommodate an extra hour on check out time. Excellent room type provided and great for relaxing before late night flight.
hi Phillip. We are delighted to hear that you had a wonderful daycation at the EB Miami Airport and that you were granted the luxury of an extra early check-in! This is wonderful news! We wish you many more happy day stays in 2026 and beyond!
Thanks again for booking with HotelsByDay.
--- James @HBD.
They had first some difficulties finding our reservation. We were too early and so rested in the lobby. More than 30 minutes earlier we were allowed to go into the room. Big, clean, silent. Friendly staff. Only the small restaurant only opens for breakfast. Shuttle also great.
Hi Cengiz. Thank you for taking the time to review your day use experience at the Courtyard By Marriott Los Angeles LAX/Century Boulevard. Indeed, attempting to check-in sooner than the negotiated early check-in time set by HotelsByDay is a bit tricky, as you can imagine that the natural operation flow of a hotel is to check-in at 3pm. So any sooner than that can be difficult for a property, and sooner still than what they expect from a HotelsByDay guest is short of impossible for our partners. But thank you dearly for being so patient, kind, and in a good disposition to understand the physical limitations of early check-ins and taking it in stride! We are very happy that you ended up able to rest and take a good day break! Thank you Cengiz!
-- James @HotelsByDay
The booking process was simple however when I arrived at the hotel, I was advised that Hotels by Day has canceled my reservation and the room is not ready. I showed them the booking confirmation email and the check in/out times. Luckily I had an email from the Millennium Hotel representative who gave me the hotel confirmation number. I showed that email to the person at the check in counter and they told me it will take at least an hour to get the room ready. It was a bit of an inconvenience!
Hello Faisal. Thank you so much for your review. We are so sorry to read that the partner property has given you trouble of checking-in. And to then tell you that HotelsByDay has canceled your booking is very unfair (!) as we never cancelled the booking. I suspect that the front desk staff told you that to take off the pressure of guaranteeing you the room at the proper check-in time. Thank God, our booking confirmation system has given you an extra tool for you to validate the day use booking and to force the hotel staff to honor your stay. Regretfully an hour late... We will most definitely contact the hotel staff to check what happened so that it never happens again, and we thank you dearly for your most appreciated patience and kind disposition with this snafu. God bless.
-- James @HBD.
Staff were friendly, had anything we required, rooms were very cleaned, we chose it due to a late flight and would definitely stay again.
-- James @HBD.
La ubicación del hotel es excelente y su calidad es muy buena.
Hola Patricia! Nos alegra mucho saber que disfrutaron de una estancia maravillosa. ¡Les deseamos muchos más estancias de día felices en 2026 y en los años venideros! Gracias por reservar con HotelsByDay.
--- James @HotelsByDay
It was difficult to control the water temperature in the shower in the room. It was either freezing or scorching hot.
hello Omri. Thank you for your review. We passed on the info to the hotel and hope that they correct it for future guests. Yet, personally speaking, I think I know what you're talking about: the shower system in France, with the little red button underneath the knob, is difficult to understand and has burned/froze me as well more than once! Here I was thinking I was the only one :)
Thanks again for your review Omri and hope for better luck next time!
-- James @HotelsByDay.com
