Ce que disent nos clients
Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com
I was dreading my stay as I’d spent a night there 2 weeks previously in a bed with an un ironed cover and with a lumpy pillow, however my day room was much better and was adequate for my needs. I did think it was expensive though.
Hi Diana. Thank you for taking the time to review your day stay! While we are happy to hear that you had a better room assigned to you for your day stay than your night stay, we regret to hear that the rate was high. Keep in mind that the whole world is in Miami during this time (or at least, that's how it feels) and that of course hotels are doing what they can to keep demand in check with the limited supply.
Thank you for your kind patronage.
-- James @HotelsByDay.
The hotel charged me for the room a second time, although I already paid through this site. I could not get them on the phone to discuss. The man at check in was not at the desk, seemed irritated that I called for him, and was rude when I asked if I could process my check-in 30 minutes early. I only want the paperwork complete so that I could leave for food and then go to my room when my check in time started. Also, the lobby was a nightmare due to renovations.
Hi Anthony. Thank you for reaching out. We are aware that you are currently communicating with our front desk staff to solve this matter. We were promised by the hotel that the person in charge of this charging error will be back from vacation tomorrow, to which we will send yet another reminder to them to solve this matter ASAP. Thank you for your most kind and appreciated patience Anthony!
-- James @HotelsByDay
Easy to communicate with the hotel who picked us up at the hotel and checked us in with ease. Great room, use of gym and breakfast. Shuttle service doesn't start until 3pm so that might be a challenge for some folks. Recommend day use here.
hi Michelle. Thank you so much for your wonderful review. We are so pleased to read you had a great day stay and wish you many more happy ones in 2026 and beyond! -- thanks again for booking with HotelsByDay.
-- James @HotelsByDay
We needed somewhere to stay before a late flight out of Miami. The room was clean and the AC worked well. It was near a maintenance elevator, so it could be noisy at times. We had lunch from the bar menu, and Carlo (bartender/waiter) was so friendly and great. The food was good. I had called ahead to confirm our reservation and asked if the pool was heated, and was told yes. However, during our stay, the pool was ice cold. It was a bummer not being able to use it as expected. The front desk staff were very kind. We also used the airport shuttle, which had a lot of people on it, but they were able to accommodate everyone by using a second shuttle.
Hi Kendra. Thank you so much for taking time to review our day use services. The Pullman Miami is a very popular hotel amongst our guests and we are so happy to read that you had a good time at the hotel and made friends with the staff. We are sorry to read however that the pool was frozen, probably due to the unusually cold temperatures in Florida last week. We trust the rest of your trip went well and that you're home safe & sound. Thank you again for booking with us Kendra!
Be well.
-- James @HotelsByDay
Told weather was bad tried to cancel could not lady at front desk just did not want to be bothered lost our money no refun
hi Stuart. Thank you for your message. On our end we see no cancelation request. Have you contacted our services to get a refund? As we're the agent, we would also be the ones working on your behalf with the hotel to plead your case and get a refund from them. I hope the rest of your trip went well. Thank you Stuart for letting us know.
This was my second time at the location because my first time was great, this time I was given room 214 and when I went it was occupied and went back to the counter, I was given room 314 and someone walked in on me and my partner.. No privacy someone can just walk in on you just because they be giving rooms that are being used.
hi Saul. As per our earlier conversations, we have passed on your message to the hotel executives. It is very regretful that their mix-up has ruined your day stay and we have communicated that ruined experience because of an incomplete staff training on their end. We trust the service will improve for all guests at this hotel in the future and we thank you very much for taking the time to let us know. We're on it.
Thank you Saul.
--- James @HBD
Person at front desk was rude. He stated since I made the reservation was made on this website he did not have to honor it. So I did not stay. I called Hilton and told them about this and another matter. I will never stay at this hotel.
hi William. Thank you for taking the time to give us your feedback. We have immediately reached out to the property and are waiting response. What happened to you sounds absolutely unnaceptable and we will get to the bottom of this. Thank you dearly for letting us know.
Be well.
-- James @HBD
The pool wasn’t heated as mentioned, even the shower by the pool wasn’t cold. I did not enjoy, and left after 5 minutes.
Hi Alhan. So sorry to read you did not enjoy the Mississagua property! We have passed on your feedback to our partners right away and look forward to them improving the service immediately.
Thank you for taking the time to let us know and hope you'll give it another chance soon.
Be well Alhan.
-- James @HotelsByDay
Beds were not very good and rooms are outdated. Staff were helpful and very responsive. Nice lobby bar area and food was good. Gated hotel area with nice views outside .
Hi Laura. Thank you for your review. We have shared that info with our hotel partner, for improved service on future day stays. We thank you so much for taking the time to review your stay and for booking with HotelsByDay.
Be well!
-- James @HBD
We had an enjoyable stay at the hotel. The room was comfortable and clean. The room service was excellent. The pizzas we had were some of the best we've ever tasted.
hi Jim. Wow! Makes us want to rush over to the NYX Dublin and order a dayroom with pizza! :)
Thank you very much for taking the time to leave us your review and for booking with HotelsByDay!
Remember that booking as a loyalty guests grants you coins towards free day stays!
Thanks again.
-- James @HBD
Expérience mitigée J’ai choisi une chambre avec snack et boissons, deux simples bouteilles d’eau et un kit café je m’attendais à mieux Un check-in très long
Bonjour Theo. Desole' de lire que le check-in a ete' long et que la chambre etait peu equipe'. Nous passerons le message aux executifs de l'hotel et esperons qu'il y mettent les piles aux prochain client pour la journee. Merci quand meme pour avoir pris le temps de nous ecrire et de reserver avec HotelsByDay.
Prenez soins de vous.
-- James @HBD
The staff was very friendly. The carpet in the room had not been vacuumed as there were multiple pieces of dirt from the sole of shoes throughout the living room area.
hi Neil. We're sorry to read that the hotel was not at the highest standards of cleanliness and that it ruined a perfect day stay. We will pass on the message to the property managers. Thank you for taking the time to let us know and for booking with HotelsByDay. Be well!
-- James @HBD
The processing was smooth and quick. The room nice and clean. After check-out I have discovered that the rate was higher comparing with the reservation: USD168.35 vs USD140 (booking rate) before the taxes. Finally, the total amount was USD196.05 including all the taxes.
hi Alex. Thank you for your review. Is it possible that you purchased an extra product or service during your day stay? Regardless, we will have our customer service team reach out to you to ask for a copy of your invoice (folio), so that we can question the hotel with proper data. Expect an email from us in the next 24 hrs. Thank you again for booking with HotelsByDay!
-- James @HotelsByDay
