Ce que disent nos clients
Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com
Hotel facilities fantastic. Ray the GM is such a nice guy and cant do enough for the guest.would recomend this hotel to anyone.free airport and cruise terminal shuttles..
hi Stevie. Thank you so much for taking the time to leave this wonderful review of our partner hotel Best Western BWI airport in Baltimore. We trust you had a safe trip back home and wish you many more happy day stays in 2026 and beyond!
Be well.
-- James @HotelsByDay
Excellent spotless room. Staff helpful & friendly. Great bar meal. Exceeded expectations. Free airport shuttle was bonus. Highly recommend.
hi Grace. Thank you so much for taking the time to leave this wonderful review of our partner hotel Sonesta Regency in Miami. We wish you many more happy day stays in 2026 and beyond!
Be well.
-- James @HotelsByDay
Great service at front desk. Quiet room to sleep for the day
hi Ken. So happy to read that you had a great stay in one of our properties in Argentina! Buenos Aires is turning out to be a very hot and popular destination for our guests and we are so happy to serve you and all our Buenos Aires friends.
Be well
-- James @HotelsByDay
Wanted to spend the day sitting around watching TV, reading, etc waiting for my 9pm flight. At this hotel, the room was very cold (was told no heat in hotel), TV did not work, no place to sit except bed and desk chair. After inquiry at front desk, a man tried unsuccessfully to get TV to work. Front desk said they would call when they could move us to another room. Never called. On the positive side, the room was clean, the bed was comfortable, I love the soft pillow, the man who came to repair the TV, the maid that I interacted with, and one of the two front desk people were all very nice and helpful. But, even wearing two sweatshirts and a long sleeved knit shirt, the only place I could stay warm enough was under covers in the bed.
hi Shar. Thank you for taking the time to leave us a note. We are so sorry to read that you froze in Miami! --- Weather can trully be so unpredictable sometimes. We have alerted the hotel of the fact that they need to repair their heating system and we trully hope this was a one off. Wishing you much better success in your upcoming day stays for 2026 and beyond!
Be well Shar.
-- James @HotelsByDay
Told weather was bad tried to cancel could not lady at front desk just did not want to be bothered lost our money no refun
hi Stuart. Thank you for your message. On our end we see no cancelation request. Have you contacted our services to get a refund? As we're the agent, we would also be the ones working on your behalf with the hotel to plead your case and get a refund from them. I hope the rest of your trip went well. Thank you Stuart for letting us know.
I believe that I was overcharged. I tried to follow up but nothing happened yet. very disappointed.
hi Lijia. Thank you for taking the time to review your experience. We have contacted the hotel to get them to charge you the proper amount and correct the mistake. Our customer service team is on it and will get in touch with you immediately. Thank you Lijia for booking with HotelsByDay.
-- James @HBD.
This was my second time at the location because my first time was great, this time I was given room 214 and when I went it was occupied and went back to the counter, I was given room 314 and someone walked in on me and my partner.. No privacy someone can just walk in on you just because they be giving rooms that are being used.
hi Saul. As per our earlier conversations, we have passed on your message to the hotel executives. It is very regretful that their mix-up has ruined your day stay and we have communicated that ruined experience because of an incomplete staff training on their end. We trust the service will improve for all guests at this hotel in the future and we thank you very much for taking the time to let us know. We're on it.
Thank you Saul.
--- James @HBD
Person at front desk was rude. He stated since I made the reservation was made on this website he did not have to honor it. So I did not stay. I called Hilton and told them about this and another matter. I will never stay at this hotel.
hi William. Thank you for taking the time to give us your feedback. We have immediately reached out to the property and are waiting response. What happened to you sounds absolutely unnaceptable and we will get to the bottom of this. Thank you dearly for letting us know.
Be well.
-- James @HBD
The pool wasn’t heated as mentioned, even the shower by the pool wasn’t cold. I did not enjoy, and left after 5 minutes.
Hi Alhan. So sorry to read you did not enjoy the Mississagua property! We have passed on your feedback to our partners right away and look forward to them improving the service immediately.
Thank you for taking the time to let us know and hope you'll give it another chance soon.
Be well Alhan.
-- James @HotelsByDay
Service was solid, the rooms were clean and comfortable and the location was near several walkable restaurants - perfect for waiting for a late flight after a cruise.
hi Herman. Excellent feedback! Indeed, PRE and POST cruise dayroom refuge was one of the original reasons why we built HotelsByDay about 11 years ago now! (time flies).... We are so happy to read that you have used the dayroom service as it was meant to be and that you had a wonderful day stay at the Miami property! -- Thanks again for booking with HotelsByDay.
-- James @HBD
Rooms were beyond expectation Staff at front desk and restaurant were amazing and food was great Will definitely stay again
Hi Louise. We are delighted to hear that you had a wonderful daycation at the EB Hotel Miami and are looking forward to booking again! Just remember that booking as a loyalty guest grants you Coins towards free day stays! -- Thanks again for booking with HotelsByDay and wish you safe travels!
--- James @HBD
Great hotel and location, accommodated a new time slot as we were late to arrive. Excellent customer service at Hotel Lafayette.
hi Sanjay! We're so happy to read that you had a wonderful daycation at the Hotel lafayette! Thank you so much for booking with HotelsByDay and for taking the time to review your day stay. Remember that booking as a loyalty guest grants you coins towards free day stays.
Thanks again Sanjay.
-- James @HBD
Process was smooth and simple, room was available on arrival and hotel even able to accommodate an extra hour on check out time. Excellent room type provided and great for relaxing before late night flight.
hi Phillip. We are delighted to hear that you had a wonderful daycation at the EB Miami Airport and that you were granted the luxury of an extra early check-in! This is wonderful news! We wish you many more happy day stays in 2026 and beyond!
Thanks again for booking with HotelsByDay.
--- James @HBD.
Staff were friendly, had anything we required, rooms were very cleaned, we chose it due to a late flight and would definitely stay again.
-- James @HBD.
La ubicación del hotel es excelente y su calidad es muy buena.
Hola Patricia! Nos alegra mucho saber que disfrutaron de una estancia maravillosa. ¡Les deseamos muchos más estancias de día felices en 2026 y en los años venideros! Gracias por reservar con HotelsByDay.
--- James @HotelsByDay
