May 2026
Damp rug smell permeated the room and made it hard to nap. The ild rug smell also made me feel that the rug musy not be clean so i felt i needed to wear my slippers at all times.
May 2026
Called before going and they couldn't find booking and do not have an available room for the time booked
Réponse de HotelsByDay
May 29, 2026
May 2026
The hotel was adequate and clean-no frills. This was the first hotel by day booking and check in was slow and frustrating. Hotels by day customer service was helpful and quick, but the person at the getting desk was rude. This hotel requires a $100 deposit.
Réponse de HotelsByDay
May 26, 2026
Hi Molly, we’re sorry to hear your experience began with a frustrating check-in process and that the interaction at the front desk did not leave the best impression. We’re glad our customer service team was able to assist quickly and that you found the hotel clean and adequate for your stay. Thanks for choosing HotelsByDay, and we hope to provide you with a smoother experience next time.
- Michaela @HBD
May 2026
Had me switch over to 3 different rooms. First room I had to call in 3 times for 1 hour someone to check on my room cause the air-conditioning is faulty. Switched me over to another room but minutes later I was advised that I shouldn't be in that room because it's for a highter paid amount, then switched me over to a room that I finally had my peace on. Overall terrible service for a first time customer.
Réponse de HotelsByDay
May 21, 2026
Hi Angelo, we’re are so terribly sorry to hear about the multiple room changes and the issues you experienced with the air conditioning and initial assignment during your stay. This is definitely not the experience we want for our guests, especially on a first visit. Our team has been in touch regarding your concerns, and we appreciate you bringing this to our attention. Again, we are truly sorry that this was the experience you had.
- Michaela @HBD
May 2026
The room was dirty. There were stains on the bed sheets and the towels. The room was smelly. I left within 5 min after checkin and they wouldn't refund me the amount despite the terrible condition of the room.
Réponse de HotelsByDay
May 21, 2026
Hi Furat, we’re so terribly sorry to hear about the experience you had. It's certainly not the level of stay we want our valued guests to have. Our team has been in contact regarding your concerns, and we appreciate you bringing this to our attention.
- Michaela @HBD
May 2026
No connection at intercom, no slippers
Réponse de HotelsByDay
May 21, 2026
Hi Ma Ligaya, we’re sorry to hear there was an issue with the intercom during your stay. We appreciate you taking the time to share your feedback, and we’ll check with the hotel to ensure the issue has been resolved. We sincerely appreciate you choosing HotelsByDay, and we do hope you'll be back soon for a better experience.
- Michaela @HBD
May 2026
My previous stay on April 15 in room 320 was very nice, that's why I booked again.
May 2026
I didn't appreciate the old room by the laundry, water took forever to get hot, peeling paint, environment dirty before you enter. It wasn't considered a suite. Room 416 should not be reserved for anyone, if anything a break room for staff. I called the front desk and was told that was all they had. I was very unhappy 🙁 🙁
May 2026
The shower was amazing but the WiFi was terrible. I booked so that I could work and I couldn't really do that.
April 2026
Hotel staff was 45 minutes late in getting us a room and then when we went down to get lunch, their restaurant was closed. Room was fine for a shower and nap, and location was good for a quick shuttle to the airport.
April 2026
One of the most essential parts of my stay was to be Taking a Shower. The water in that room's shower would not heat up at all. Cold cold shower- horrible upsetting disappointing yuck
April 2026
I have never experienced such a level of unprofessionalism and blatant disregard for a paying customer. I arrived for my scheduled check-in for a room I had already paid for in full, only to be met with hostilty and a flat-out refusal to let me check in.
Not only was the staff incredibly rude and dismissive, but they also refused to provide a valid reason for denying me the room I booked. To make matters worse, they are now refusing to issue a refund.
Let’s be clear: This hotel took my money, refused to provide the service I paid for, and is now effectively stealing that payment.
Save yourself the headache and the money. Do not book here unless you enjoy being insulted and robbed. I will be disputing this charge with my bank and reporting this establishment to every travel authority possible.
April 2026
Room was not as pictured, just not as clean and nice. Pretty dingy. Hotel is under construction so no pool is available. Did not get to decide what kind of bed was given, used the room for a photoshoot with my daughter for mother's day.
April 2026
Shoshana was AMAZING!!!!! The male representative at the front desk was very good! The two women working at the front desk that day were rude and not friendly! We actually tried to get another day hotel because of the rudeness of the front desk
March 2026
It was Ok but there just one dedicated shuttle bus (I wish we knew we would a grabbed taxi). It was different frequent shared shuttle years ago. Not much flexibility to shift hours to exactly when we actually needed our layover. Pool area lacked umbrellas or shade combined with selfishness of guests who hogged all the shady spots with belongings at mid day for when they wanted to come back. It is not possible to contact many of these hotels anymore for specifics anymore. I'm glad I found the Hotels By Day - will use it again.
