December 2025
Poor in every way from check-in staff, bar staff and room. The hotel had a power cut when we arrived, was taken up to a room which wasn’t finished being cleaned, weren’t given a room key. The room was old, musty and in need of a total refurb, dirty torn carpets and a dirty bathroom. Ordered lunch at the pool bar and the service from the barman was rude, abrupt and unprofessional. The only positive point was the shuttle service & driver. Not worth the money considering we were charged $151 for the privilege!!!
December 2025
Very easy checkin/out. Kind staff. Solid room (on the smaller side). Lots of free parking. It says there is breakfast available but the dining area seemed closed all day. Cute theme.
December 2025
Acceptable as a day room but wouldn't wish to stay for a longer period. Overpriced for condition of hotel and no complimentary water left in the room ($8 if you used from mini bar). Check in took forever and seemed overly complicated.
However, the room was clean and comfortable and I'd recommend for those looking for a day room with pool/beach access and don't mind paying over the odds
December 2025
Room was clean and spacious. The employees were fantastic. Very friendly. Gym was large, and had a decent selection of equipment. Not sure why the pool was closed as it looked to be fine but at least we were given a notice about it when we booked. However, we were not informed that the restaurant would be closed for lunch as the hours posted clearly stated it should have been open. That was the only reason why I gave 4 stars instead of 5.
December 2025
This hotel is older and definitely not updated. The room I was in didn’t have a working deadbolt, but thank goodness it had a chain because someone (assuming housekeeping) knocked on my door and opened it!
December 2025
Room below standard , smelly, not clean, would not recommend this as a dayroom between flights.
December 2025
The hotel can not find my reservation! The front desk staff was very friendly and helpful! They got me a nice room. Around 12 noon housekeeping kept knocking on my door!!! My day room was from 8 am to 8 pm! I was interrupted while trying to sleep.
December 2025
It was a good and neat room, great for a day use. But upon checking in, the receptionist told me that I wasn’t even booked and they didn’t acknowledge the booking number. He literally registered me again in their system, which was alright, and got the same price rate.
The cleaner literally knocked the door even I put a “do not disturb sign” and confused why the room still occupied even we are booked to check out at 6pm. It wasn’t bad at all for a day use. I happily recommend it for those seeking an escape for a day.
December 2025
Great customer service. Clean rooms. Quiet.
December 2025
Friendly staff and worked hard to be helpful. Only downside was the hotel was rehabbed and some trim areas, like floor moldings, are looking a little worn
December 2025
The room was nice but we did not like the barn doors from bathroom to closet. My friend got his toe cut on the door as I was coming out of the bathroom and he was getting his coat from the closet.
December 2025
Everything was great
December 2025
Lovely room Wonderfully quiet
Response from HotelsByDay
December 17, 2025
Hey Joyce,
So glad to hear your stay went well and that you enjoyed a quiet, comfortable room!
And if you’re not already part of our MasterKey loyalty program, it’s a great way to get more value from each booking. You can earn up to 5.5% back in Coins for every stay you complete and use them toward future day stays.
Thanks for choosing HotelsByDay, and hope we can help with another booking soon.
- Jenn
December 2025
First of all room was lovely and spacious so no complaints re size and cleanliness. However upon check in I was told Tv might not work and no idea when it would be working. Unfortunate but not much we could do and not the receptionist fault. I was looking forward to using pool for a few hours before a long flight and was told sorry pool unavailable and this was main reason we booked this. Then it took 4 trips back to reception to get the key to work. Then once in room the wifi did not work. So the facilities I needed I didn’t get any of them extremely annoyed paying $130 and not getting anything we expected. Even if it was for day use.
Response from HotelsByDay
December 17, 2025
Hi Elaine,
I'm really sorry to hear about your experience and understand why it was frustrating. Please know that amenities and on-site operations are managed by the hotel, but we'll be sure to pass this along so they're aware of how it affected your stay.
We appreciate you choosing to book through HotelsByDay.
- Jenn
December 2025
Size of the room was amazing for myself and two kids to get a rest between flights. Staff were friendly and helpful. The hotel itself was lots of fun for the kids to run around and burn off some energy, plus the pool was a bonus.
Response from HotelsByDay
December 17, 2025
Hi Rosie,
That's so nice to hear! I'm glad the room gave you and the kids a good break between flights and that they could burn off some energy too!
If you’re not already part of our MasterKey loyalty program, it’s a great little perk. You can earn up to 5.5% back in Coins on every booking and use them toward future day stays.
Thanks for booking through HotelsByDay, and hope we can help again next time.
- Jenn
