Pullman Miami Airport

The reservation was missing when we showed up. Took quite a while to get it sorted.

Was great to have a room to use while waiting for a later evening flight. Check in was simple and straightforward. The hotel was a bit dated and could have been cleaner but it was fine for a room and a shower for the day.

2nd stay here this year. Day room & pool use while waiting for a late flight, after a cruise. Great property. Starbucks should post opening hours, as it closed quite early. Staff great, pool great, rooms great. And complimentary airport shuttle staff amazing too. Worth the extra money. Thank you.

Poor in every way from check-in staff, bar staff and room. The hotel had a power cut when we arrived, was taken up to a room which wasn’t finished being cleaned, weren’t given a room key. The room was old, musty and in need of a total refurb, dirty torn carpets and a dirty bathroom. Ordered lunch at the pool bar and the service from the barman was rude, abrupt and unprofessional. The only positive point was the shuttle service & driver. Not worth the money considering we were charged $151 for the privilege!!!

While the hotel itself was fine I was not pleased with the accessibility of the shuttle service to the airport. There was only one shuttle running on a busy travel day. This was my purpose of choosing this hotel due to close proximity to the airport & shuttle service. After waiting over 40 minutes I called a Lyft to get to the airport timely. This defeated one purpose of the use of the hotel. There were two other vans on site and one pulled up I thought to get another load of people. The driver stated there was another one coming and after waiting we needed to get to the airport. Very disappointed with this aspect of the service. I cannot say that I would be tempted to stay again due to this inconvenience. Had not planned to spend extra "surge" Lyft price to get to the airport.

The hotel was shabby round the edges. Very tired room that had evidently had a splash of paint. Positioned right next to a number of (busy) conference rooms. There was an unsavoury odour and I was glad I wasn’t sleeping there. The pool was fine, BUT there were barely any loungers or seats. We eventually managed to grab a very dilapidated clam style lounger. It was a wreck but better than nothing. The pool was unheated and too cold to swim. It also needed a clean. WE DID manage to use their airport shuttle, and the driver was lovely. It was fine for a day stay BUT I would not sleep there. A lot of money for a few hours. Also, it was evident that people were storing luggage and then just hanging round the pool. If I were a different sort of person I could have done the same and not paid $160 for the privilege of dumping bags is a shoddy room.

I've used this hotel on a number of occasions as handy for the airport but I have to say it's becoming very dated and worn. A couple of the seats at the pool were exceptionally dirty and not fit for purpose.