What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
First of all room was lovely and spacious so no complaints re size and cleanliness. However upon check in I was told Tv might not work and no idea when it would be working. Unfortunate but not much we could do and not the receptionist fault. I was looking forward to using pool for a few hours before a long flight and was told sorry pool unavailable and this was main reason we booked this. Then it took 4 trips back to reception to get the key to work. Then once in room the wifi did not work. So the facilities I needed I didn’t get any of them extremely annoyed paying $130 and not getting anything we expected. Even if it was for day use.
Hi Elaine,
I'm really sorry to hear about your experience and understand why it was frustrating. Please know that amenities and on-site operations are managed by the hotel, but we'll be sure to pass this along so they're aware of how it affected your stay.
We appreciate you choosing to book through HotelsByDay.
- Jenn
I was given a no-show when I did show up on time and the staff was incredibly rude and cancelled my room by the time I showed up. It also costed me an expensive cab ride and had to call another one.
Hi RS,
I’m really sorry to hear about this and completely understand why this left such a negative impression. We know how frustrating that must have been, especially with the added inconvenience of transportation.
Please know that on-site staff are managed by the hotel, and we’ll be sure to share your feedback with them so they’re aware of what happened and how it impacted your visit.
We appreciate you taking the time to share this experience, and thank you for choosing HotelsByDay.
- Jenn
When I got there, they had no record of my reservation and were completely booked. I had to go to another hotel.
Hi John,
I’m really sorry to hear about this and understand how frustrating that must have been for you!
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place at check-in. Guests can always show the Proof of Confirmation link included in the booking email if there’s any confusion. We’ll be sure to share your experience with the hotel so they’re aware of what happened and how it affected your visit.
Thank you for taking the time to share this and for booking through HotelsByDay.
-Jenn
Overcharged and no response
Hi Donnie,
I'm sorry to hear about this. We take billing concerns seriously and want to make sure this is looked into.
Please know we'll flag this internally and review what happened. If you haven't already, you can also reach our support team directly via WhatsApp, Messenger, or Instagram so we can assist you as quickly as possible.
Thank you for bringing this to our attention.
- Jenn
The front desk wasn't informational, my room got walked into why we was in the bed.The front desk was rude about everything, check in keys wasn't right.I've been doing day stay with them and it's aways something wrong.The front desk worker laughed at me like it was a joke,they will talk about a paying guess in your face.People was walking up needing help no one could do that they all was in the back,not very clean. They only clean with glass cleaner sad stay!
Hi Barbara,
So sorry to hear this! What you described sounds upsetting and understandably frustrating.
Please know that front desk service and housekeeping are managed by the hotel, and we’ll be sure to share your feedback so they’re aware of what happened and how it affected your stay.
We appreciate you taking the time to speak up and for booking through HotelsByDay.
- Jenn
We wanted to a room after long haul night flight before returning home. We got to the hotel but they could not find our booking which we’d booked and paid for over a month prior. It took 3 staff including manager an hour to get us checked in despite me showing them confirmation. This wasn’t acceptable and very disappointing service will not use again
Hey Al,
I'm really sorry to hear about this experience. Issues locating a booking at check-in should not happen, and we understand how disruptive that can be.
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place even when a confirmation is provided. We'll be sure to share your feedback with the hotel so they're aware of what occurred.
Thanks for taking the time to share this and for booking through HotelsByDay.
- Jenn
