December 2025
We had to check out of our hotel in Playa del Carmen but our flight home out of Cancun was in the evening. It was so nice to go somewhere that we could hang out at and know our luggge was safe with us. We took a nap, swam, ordered room service, showered and got refreshed before a long flight home. It was perfect. I’m so glad there is an option to use a room for a day.
December 2025
Nice room, comfortable beds. Wish it was a little closer as we didn’t realize you have to leave the airport (from Terminal 2) to get there.
December 2025
Nice room, comfortable beds. Wish it was a little closer as we didn’t realize you have to leave the airport (from Terminal 2) to get there.
December 2025
What a fantastic concept! Hotels by day was easy to use. Embassy suites was the perfect place for us. We got off of a cruise in the morning and had an evening flight, so it gave us somewhere to spend the day. We were able to relax, reorganize our luggage take a nap, and order food. It was the perfect way to end our vacation. We had a spacious room with enough room for five of us to hang out comfortably. I will definitely do this again.
December 2025
This was a great place to unwind between our cruise disembarkment and our evening flight home. The property feels upscale but has affordable prices and the room was surprisingly spacious. The beach access is amazing and it includes and on-site restaurant. Highly recommend!
December 2025
While the hotel itself was fine I was not pleased with the accessibility of the shuttle service to the airport. There was only one shuttle running on a busy travel day. This was my purpose of choosing this hotel due to close proximity to the airport & shuttle service. After waiting over 40 minutes I called a Lyft to get to the airport timely. This defeated one purpose of the use of the hotel. There were two other vans on site and one pulled up I thought to get another load of people. The driver stated there was another one coming and after waiting we needed to get to the airport. Very disappointed with this aspect of the service. I cannot say that I would be tempted to stay again due to this inconvenience. Had not planned to spend extra "surge" Lyft price to get to the airport.
December 2025
Perfect option after an international ted eye flight. The staff were extremely accommodating & friendly. They even helped us call a taxi to take us yo our next accommodation at the 3pm checkout. Highly recommend this hotel!
December 2025
Easy check in process. Confirmation and everything was sent and confirmed in timely manner. Would use service again.
Response from HotelsByDay
December 30, 2025
Hi Jay,
Glad everything came through smoothly and made the whole process easy. Always good to know you'd use it again.
Earn a bit more with our MasterKey loyalty program, which gives you up to 5.5% back in Coins on every booking to use on future day stays.
Thanks for booking through HotelsByDay. We'd be glad to help next time.
- Jenn
December 2025
The room was clean, staff were friendly. The front desk for check-in would benefit from being faster.
Response from HotelsByDay
December 30, 2025
Hi Ariyeh,
We appreciate the note. Glad the room and team made a good impression, and we'll pass along the feedback on check-in speed so it can be reviewed.
You can also earn a bit more with our loyalty program, which gives you up to 5.5% back in Coins on every booking to use on future day stays.
Thanks for choosing HotelsByDay. We look forward to helping with a future booking.
- Jenn
December 2025
Love this hotel! Had family coming to stay and relax at the hotel until their hosts were off work at 5:00.
Response from HotelsByDay
December 30, 2025
Hi Elizabeth,
That's such a great way to use a day stay. Happy it worked out well for your family while they waited.
By the way, our loyalty program is a nice way to get a bit extra back. You can earn up to 5.5% in Coins on every booking and use them toward future day stays.
Thanks for booking through HotelsByDay. Hope to help again soon.
- Jenn
December 2025
Staying here for day use on Christmas Eve was genuinely one of the best decisions I’ve ever made. After traveling for hours, I needed a place to truly rest before my next leg, and this was perfect. I was able to take a nap, a hot shower, and fully recharge instead of pushing through exhaustion. The room was modern, clean, and spacious, exactly what I needed. The staff was incredibly kind and welcoming, which made the experience even better, especially on a holiday. Everything was smooth, comfortable, and stress-free. I will definitely do this again whenever I have long layovers or waiting time during travel. Total game changer.
Response from hotel
December 26, 2025
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
December 2025
Room was clean, and very convenient as we had a late flight out.
December 2025
Room was clean, and very convenient as we had a late flight out.
Response from HotelsByDay
December 30, 2025
Hey Maria,
Thanks for sharing your experience with us, and for choosing to book through HotelsByDay.
You can earn a bit more with our loyalty program, which gives you up to 5.5% back in Coins on every booking to use on future day stays.
- Jenn
December 2025
Stayed there many times in the past year, but this time they charged $23 of security deposit for nothing....
Opened dispute for this fraudulent transaction.
December 2025
Poor in every way from check-in staff, bar staff and room. The hotel had a power cut when we arrived, was taken up to a room which wasn’t finished being cleaned, weren’t given a room key. The room was old, musty and in need of a total refurb, dirty torn carpets and a dirty bathroom. Ordered lunch at the pool bar and the service from the barman was rude, abrupt and unprofessional. The only positive point was the shuttle service & driver. Not worth the money considering we were charged $151 for the privilege!!!
